PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

By celebrating the organization’s unique mission and values; showcasing its pioneering accomplishments; promoting its valuable brand; and uncovering its remarkable human stories, the Communications Associate will drive forward PIH Sierra Leone’s communications strategy and output. Communications priorities include: written, visual, and audio storytelling; internal communications; local and international media engagement and speaker requests; fundraising communications; social media; communications training and capacity-building among PIH Sierra Leone staff; and continuous collaboration with global fundraising and marketing and communications teams.

Against these priorities, the Communications Associate will have the opportunity to shape a larger communications team, hiring, managing, and collaborating with new staff in specialist areas. The Communications Associate will be a jack-of-all-trades who is excited to wield their creativity and project management skills in equal measure, and to provide vision and leadership to craft a comprehensive communications program founded on elevated content and balanced workflow.

• Create, implement, and refine a content strategy and plan that supports the Global Marketing-Communications team
• Identify, report, write, and produce stories—in article, audio, photo essay, and video formats—about PIH Sierra Leone’s programs, patients, staff, and, ultimately, impact
• Maintain and grow PIH Sierra Leone’s social media presence
• Maintain and expand pihsierraleone.com
• Manage speaking requests and help staff prepare presentations
• Coordinate and facilitate reporters’ visits and interviews
• Develop relationships with local and regional journalists and media outlets
• Spearhead formal media training to PIH-SL leaders who currently serve as spokespeople—and develop more staff as spokespeople

Internal Communications & Administration

• Maintain and strengthen current internal communications structures
• In partnership with the Senior Management Team, develop, advise, and accompany on the implementation of new internal communications practices and structures across the organization, to keep staff better informed and engaged
• Develop and implement new strategies and systems to improve accessibility of internal communications, given differing levels of access to technology across the organization
• In partnership with the Senior Management Team, develop strategies and systems to continually collect team updates, for the purposes of improving internal communication structures and more intentionally creating external communications
• Control file management systems, including developing and maintaining a communications archive/file management system(s) that provide staff in Sierra Leone and around the world easy, targeted, up to date access to shared resources and assets (logos, presentations, capacity statements, one-pagers, etc.)

Fundraising Communications

• Conceive, write, and design fundraising collateral such as a one-pagers and the organization’s Annual Report
• Collaborate with global fundraising and marketing and communications colleagues to produce regular donor-centric communications around capital project The Maternal Center of Excellence
• Serve as an in-country point of contact and collaborator for global donor engagement colleagues
• Lend other support to PIH Sierra Leone’s Policy & Partnerships team as needed

Program Growth and Capacity Building

• Manage hiring of, and provide oversight and management to, communications team members
• Manage Communications program budget
• Assess desires and needs around communications trainings across the organization; design and implement training curriculums
• Carve out increased visibility for Communications across the organization
• Design communications support package for the Ministry of Health and Sanitation and manage the person responsible for PIH/Ministry of Health Communications

• Bachelor’s degree and minimum of 4 years of relevant experience, preferably with digital content generation and strategy, branding, marketing-communications, journalism, PR, and/or people management
• Passion for PIH’s mission and interest in global health equity and social justice
• Proven ability to produce high-quality content by collaborating across departments, countries, and cultures
• Proven ability to build relationships with a range of stakeholders, both internally and externally to the organization
• Willingness to engage respectfully and professionally with a diverse group while achieving results
• Willingness to live in Kono District, and travel regularly to report on PIH’s work
• Demonstrated experience managing, and meeting, multiple deadlines
• Detail-orientated approach to content creation, with excellent planning and prioritization skills
• Ability to work independently in a fast-paced environment, and handle multiple tasks simultaneously
• Ability to self-motivate and implement new communications initiatives with minimal oversight and direction
• Literacy in Office365, various CMS, social media, InDesign/Canva, Slack, Squarespace
• Excellent command of English, with superlative writing and editing skills
• Deep wells of flexibility, curiosity, and cultural humility

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

The Operations and Facility Management Advisor is a critical member of the PIH Sierra Leone team and will work collaboratively with the clinical and support services staff to provide technical assistance to the District Health Management Team in optimal operationalization of project supported health facilities including: DHMT operations; HR management of the health facility, strengthening the supply chain management of the project procured drugs and commodities, developing and implementing systems for routine and emergency maintenance of the health facility infrastructure and equipment, implementing SOPs for patient pathway through the health facility, supporting the referral systems and financial and commodity management for the selected health facilities.

She/he will work closely internally with the Chief Operating Officer, Director of Infrastructure and District Advisor and on a daily basis with the DHMT focal person to improve the readiness of the health facilities to deliver high quality RMNCAH services and support the DHMT in programming.

• Assess the current end-to-end performance of the supply chain against QEHSSSP project needs
• With DMO, outline a strategic approach to demand planning, purchasing, logistics (including transport and storage) and distribution of pharmaceutical and non-pharmaceutical inputs
• Create or enforce implementation of the government standard method for product forecasting and reordering. Establish reorder and procurement cycles and inventory review procedures
• Support the DHMT in reviewing vendor relationships, identify areas where new vendor options are needed, assist in identifying new vendors, and ensure appropriate vendor contracts
• Establish and monitor key performance indicators to measure the supply chain improvements and overall performance as per the national guidance
• With DMO, Identify areas for training and skill-building to strengthen supply chain operations. Develop or share methods and materials. Provide on-site training when necessary
• Conduct supportive supervision to the health facilities regularly to assess progress and challenges, address concerns, elevate major issues and decision points, and maintain consistent follow-up
• Establish well-coordinated relationships with the DHMT counterparts to ensure a strong supply chain system
• With input from pharmacy mentor, regularly review progress at facility level on pharmacy management and management of commodities
• Support DHMTs in ensuring proper management and safeguarding of project commodities

Health facility operations

• Ensure that each staff person in health facility is linked to a formal role and has clear roles and responsibilities, and that new staff are onboarded to facilities, and SOPs, processes and procedures
• Ensure each health facility role has a written job description including tasks and performance standards that, approved by the facility lead and DMO, and agreed upon by the staff person
• With DMO, work with facilities leads to establish and implement relevant Standard Operating Procedures (SOPs) eg. Patient flow pathway, routine and emergency maintenance of infrastructure and equipment, running and maintenance of generators, etc.  As needed, collaborate with facility leads to offer trainings on SOPs
• Under the guidance of Director of infrastructure, support in follow up of planned renovations of the supported health facilities
• Ensure that each project and renovation has established specifications from Construction Supervisor.
• Ensure all projects meet MOH infrastructure and safety standards and any gaps are identified
• Visit health facilities regularly to assess progress and challenges, address concerns, elevate major issues and decision points, and maintain consistent follow-up
• Provide capacity-building, mentorship and training to health facility staff in operations
• Act as liaison between health facilities and PIH teams (infrastructure, operations, fleet management, pharmacy, lab, clinical etc.) to ensure adequate mentorship and support is provided on operational issues arising
• Support facility staff in setting up necessary communications and reporting systems, with DHMT, NEMS and central level, together with other Advisors and DHMT staff

DHMT operations

• Support DMO and other DHMT member on operational matters, including procurement, logistics, program planning and program management
• Support DMO in maintaining an overview and tracking progress of project deliverables, including ensuring infrastructure projects proceed as planned, and necessary requests are made for procurements, commodities, staffing
• Provide capacity building and mentorship to DHMT staff, responsive to needs, as well as based on core PIH toolkits
• Support DHMT and DMO in basic budgeting, financial planning and forecasting, where required
• Support DHMT and DMO in asset registers and management, fleet management and planning
• Provide training in operations to DHMT staff
• Support DMO and DHMT in district-wide planning efforts, larger events, and operational aspects of in-charges meetings
• Support DMO and DHMT in ensuring appropriate communication flows to district level
• Act as liaison between health facilities and PIH teams (operations, finance, program, leadership, fleet etc.) to ensure adequate mentorship and support is provided on operational issues arising

PIH operations

• Act as lead for PIH operations in district, under supervision of Operations Associate, including guesthouse/office, fleet, logistics
• Plan movements of vehicles and people to/from district, including usage of guesthouse and office, and planning and logistics for events
• Ensure PIH operations follow all applicable policies and procedures, rules and regulations by PIH, project donor, MOHS etc.
• Support the PIH district team with internal coordination for budget and program management

Management and leadership

• Act as role model, mentor and coach to less experienced DHMT and facility staff
• Manage and supervise PIH driver and office assistant in district
• Deputize District Advisor as needed and represent PIH in the district

• • Bachelor’s degree
• At least 5 years of experience managing complex projects or teams
• Strong project and time management skills; ability to manage complex projects from creation to completion, prioritize and work on multiple tasks simultaneously, and meet deadlines
• Prior experience working with donor-funded projects and/or large NGOs in healthcare in Sierra Leone

• • Experience with supply chain forecasting, procurement, and operations and project management
  • Strong numeracy and maths skills
  • Comfortable user of Microsoft Outlook, Excel, Powerpoint and Word
• Strong relationship management and communication skills.  Excellent ability to manage communication with stakeholders, to drive decision-making and progress towards goals.

• • Experience working in health care settings outside Freetown, in rural districts
• Humility and flexibility. Capacity to enter each conversation as a learner and a teacher.

• • Exemplary interpersonal communication skills required to interact effectively with DHMT colleagues, implementing partners, and donors on sensitive political and confidential issues.
• Commitment to health as a human right and social justice required

Strongly preferred 

• Bachelor’s or Master’s in relevant discipline – business administration, public health, project management

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Supervised by, and reports to: Operations Manager

Specific Roles

The following shall be the specific roles of the Operations Assistant:

• Responsible for providing cleaning standards and supervising the lead for the janitors, and laundry.
• Requesting and maintaining inventory of cleaning materials/tools or equipment and other office supplies.
• Work with the Infrastructure and other teams to ensure facility maintenance, as they will be checking to ensure that the taps, light bulbs, etc. are functioning well.
• They shall also track fuel usage, maintenance of generators, and cleaning equipment and tools.
• Help organize meetings, trainings, and orientations at the facility.
• Help take minutes in meetings.

• • Good communicator and work as part of a team.
  • Dependable and approachable.
• Excellent verbal and written communication skills, including ability to effectively communicate.

• • Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Strong proactivity and initiative, a self-starter with an ability to lead new programs and translate ideas into action.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Attention to details.

National Diploma in Procurement & Logistics, Business Administration, Organizational development, and other related areas, and or 2 years of work experience equivalence.