Purpose

To manage and develop relationships with key accounts or high-value customers. This role involves identifying the needs of these customers, proposing customized solutions, negotiating contracts, and ensuring customer satisfaction.

• Creating, Implementing and Tracking Business Sales Strategy
• Targeting New Executive Clients
•  Identifying Customer Needs & Opportunities for Upselling
•  Maintaining Accurate Information for Clients in TMS
•  Take Full Responsibility for Financials & Documentation of Clients
• Coordinate Between Client & Various Departments
•  Adhere to Company Policies & Maintain Professional Relationships with Stakeholders

Creating, Implementing and Tracking Business Sales Strategy

• Conduct market research and analysis to identify target segments and industries.
• Develop a comprehensive sales strategy aligned with the company’s objectives.
• Define sales targets and goals for the KAM team.
• Collaborate with the marketing department to align sales and marketing efforts.
• Monitor and evaluate the effectiveness of the sales strategy.
• Adjust the sales strategy based on market trends and competition.

Targeting New Executive Clients 

• • Identify potential executive clients through market research and networking.
  • Develop a prospecting plan to reach out to new clients.
• Conduct cold calls, emails, and in-person meetings to establish initial contact.

• • Present the company’s products/services to prospective clients.
  • Customize sales pitches and proposals to match client requirements.
• Follow up with potential clients and convert leads into customers 

Identifying Customer Needs & Opportunities for Upselling

• Conduct regular meetings and discussions with existing executive clients.
• Understand their business goals, challenges, and needs.
• Analyze client usage patterns and identify opportunities for upselling.
• Present additional products/services that align with client needs.
• Provide demonstrations or trials of new offerings to interested clients.
• .Collaborate with the product development team to address specific client requirements.

Maintaining Accurate Information for Clients in TMS

• • Update the Telecom Management System (TMS) with accurate client information.
  • Ensure all client details, contacts, and agreements are recorded and up to date.
  • Track and document client interactions, meetings, and communication.
  • Generate reports from TMS to monitor client performance and engagement.
  • Ensure that all activations of clients under KAM are made in a period of time
• Collaborate with the customer support team to resolve any TMS-related issues.

Take Full Responsibility for Financials & Documentation of Clients

• • Monitor and analyze the financial performance of executive clients.
• Track revenue, sales, and profitability for each client.

• Identify opportunities for cost optimization and revenue growth.
• Collaborate with the finance department to prepare accurate client invoices.
• Resolve any financial disputes or billing discrepancies promptly.
• Prepare, file and upload all client documents (contracts, invoices, bids, submitted copies of docs)
• Provide financial reports and insights to clients on a regular basis.

Coordinate Between Client and various Departments

• • Act as the main point of contact between executive clients and internal departments.
  • Collaborate with the product development team to address client requirements and feedback.
  • Liaise with the customer support team to resolve client issues and concerns.
  • Coordinate with the operations team to ensure smooth service delivery.
• Facilitate communication and information sharing between the client and relevant departments.

Adhere to Company Policies & Maintain Professional Relationships with Stakeholders

• • Familiarize yourself with the company’s policies, procedures, and code of conduct.
  • Ensure compliance with legal and regulatory requirements.
• Maintain professional relationships with executive clients and stakeholders.

• • Provide timely and accurate responses to client inquiries and concerns.
  • Collaborate with the legal and compliance teams to address contractual and legal matters.
• Represent the company professionally at industry events and networking opportunities.

QUALIFICATIONS & EXPERIENCE

• Minimum of 3 years’ experience in similar role.
• Bachelors Degree or Masters in relevant field