 PurposeTo manage and develop relationships with key accounts or high-value customers. This role involves identifying the needs of these customers, proposing customized solutions, negotiating contracts, and ensuring customer satisfaction.
- Creating, Implementing and Tracking Business Sales Strategy
- Targeting New Executive Clients
- Identifying Customer Needs & Opportunities for Upselling
- Maintaining Accurate Information for Clients in TMS
- Take Full Responsibility for Financials & Documentation of Clients
- Coordinate Between Client & Various Departments
- Adhere to Company Policies & Maintain Professional Relationships with Stakeholders
Creating, Implementing and Tracking Business Sales Strategy
- Conduct market research and analysis to identify target segments and industries.
- Develop a comprehensive sales strategy aligned with the company’s objectives.
- Define sales targets and goals for the KAM team.
- Collaborate with the marketing department to align sales and marketing efforts.
- Monitor and evaluate the effectiveness of the sales strategy.
- Adjust the sales strategy based on market trends and competition.
Targeting New Executive Clients
- Identify potential executive clients through market research and networking.
- Develop a prospecting plan to reach out to new clients.
- Conduct cold calls, emails, and in-person meetings to establish initial contact.
- Present the company’s products/services to prospective clients.
- Customize sales pitches and proposals to match client requirements.
- Follow up with potential clients and convert leads into customers
Identifying Customer Needs & Opportunities for Upselling
- Conduct regular meetings and discussions with existing executive clients.
- Understand their business goals, challenges, and needs.
- Analyze client usage patterns and identify opportunities for upselling.
- Present additional products/services that align with client needs.
- Provide demonstrations or trials of new offerings to interested clients.
- .Collaborate with the product development team to address specific client requirements.
Maintaining Accurate Information for Clients in TMS
- Update the Telecom Management System (TMS) with accurate client information.
- Ensure all client details, contacts, and agreements are recorded and up to date.
- Track and document client interactions, meetings, and communication.
- Generate reports from TMS to monitor client performance and engagement.
- Ensure that all activations of clients under KAM are made in a period of time
- Collaborate with the customer support team to resolve any TMS-related issues.
Take Full Responsibility for Financials & Documentation of Clients
- Monitor and analyze the financial performance of executive clients.
- Track revenue, sales, and profitability for each client.
- Identify opportunities for cost optimization and revenue growth.
- Collaborate with the finance department to prepare accurate client invoices.
- Resolve any financial disputes or billing discrepancies promptly.
- Prepare, file and upload all client documents (contracts, invoices, bids, submitted copies of docs)
- Provide financial reports and insights to clients on a regular basis.
Coordinate Between Client and various Departments
- Act as the main point of contact between executive clients and internal departments.
- Collaborate with the product development team to address client requirements and feedback.
- Liaise with the customer support team to resolve client issues and concerns.
- Coordinate with the operations team to ensure smooth service delivery.
- Facilitate communication and information sharing between the client and relevant departments.
Adhere to Company Policies & Maintain Professional Relationships with Stakeholders
- Familiarize yourself with the company’s policies, procedures, and code of conduct.
- Ensure compliance with legal and regulatory requirements.
- Maintain professional relationships with executive clients and stakeholders.
- Provide timely and accurate responses to client inquiries and concerns.
- Collaborate with the legal and compliance teams to address contractual and legal matters.
- Represent the company professionally at industry events and networking opportunities.
QUALIFICATIONS & EXPERIENCE
- Minimum of 3 years’ experience in similar role.
- Bachelors Degree or Masters in relevant field
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