πΈπ± Job Vacancies @ ZoodLabs – 9 Positions
ZoodLabs is recruiting to fill the following positions:
1.) Call Centre Manager
2.) Head Customer Experience & Product Analyst
3.) Chief Commercial Officer
4.) Head Brand and Marketing
5.) Online and Digital Marketing Specialist
6.) Marketing and Communication Specialist
7.) Indirect and Online Sales Analyst
8.) Head, Customer Experience & Happiness
9.) Head, Sales and Distribution
See job details and how to apply below.
- 1.) Call Centre Manager
- 2.) Head Customer Experience & Product Analyst
- 3.) Chief Commercial Officer
- 4.) Head Brand and Marketing
- 5.) Online and Digital Marketing Specialist
- 6.) Marketing and Communication Specialist
- 7.) Indirect and Online Sales Analyst
- 8.) Head, Customer Experience & Happiness
- 9.) Head, Sales and Distribution
1.) Call Centre Manager
37A Wilkinson Road, Freetown, Sierra Leone.
Job Title:Call Centre ManagerJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Call Centre Manager will be responsible for overseeing the day-to-day operations of theΒ Β call centre, managing a team of customer service representatives, and ensuring high levels ofΒ Β customer satisfaction. The successful candidate will be responsible for setting performanceΒ Β targets, monitoring service levels, and implementing strategies to optimize call centreΒ Β efficiency and effectiveness. The Call Centre Manager will also be responsible for training andΒ Β coaching team members, resolving escalated customer issues, and driving continuousΒ Β improvement in customer service processes.
Key Responsibilities:Β
β’ Manage the day-to-day operations of the call centre, including monitoring call volume,Β Β service levels, and team performance
β’ Lead, coach, and mentor a team of customer service representatives to deliver exceptionalΒ Β service and meet performance targets
β’ Develop and implement call centre policies, procedures, and performance standards toΒ Β ensure high levels of customer satisfaction
β’ Monitor and analyse key performance metrics, such as average handle time, first callΒ Β resolution, and customer satisfaction scores
β’ Identify trends, insights, and opportunities for improvement in call centre operations andΒ Β customer service processes
β’ Conduct regular performance evaluations, provide feedback, and implement trainingΒ Β programs to enhance team performance
β’ Handle escalated customer issues and complaints in a timely and effective manner,Β Β ensuring resolution and customer satisfaction
β’ Collaborate with cross-functional teams, including marketing, sales, and productΒ Β development, to align call centre operations with business goals
Qualifications:Β
β’ Bachelorβs degree in Business, Management, Communications, or related field; MBAΒ Β preferred
β’ 5-7 years of experience in call centre management, customer service, or related roles
β’ Strong leadership skills with the ability to motivate, coach, and develop a team of customerΒ Β service representatives
β’ Excellent communication and interpersonal skills, with the ability to build positiveΒ Β relationships with team members and customers
β’ Analytical mindset with the ability to interpret data and metrics to drive decision-makingΒ Β and continuous improvement
β’ Knowledge of call centre technologies, tools, and best practices for optimizing call centreΒ Β operations
β’ Proven track record of driving operational excellence, improving customer satisfaction, andΒ Β achieving performance targets
β’ Detail-oriented and organized, with the ability to manage multiple priorities and projectsΒ Β simultaneously
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
2.) Head Customer Experience & Product Analyst
37A Wilkinson Road Freetown, Sierra Leone.
Job Title:Head Customer Experience & Product AnalystJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Head Customer Experience and Product Analyst will play a crucial role in analyzingΒ Β customer data, feedback, and product performance to identify trends, insights, andΒ Β opportunities for improvement. The successful candidate will work closely with cross functional teams to gather and analyse data, develop reports and dashboards, and provideΒ Β actionable recommendations to enhance the overall customer experience and productΒ Β offerings. The Customer Experience and Product Analyst will be instrumental in driving data driven decisions to optimize product features, pricing strategies, and customer satisfaction.
Key Responsibilities:Β
β’ Analyse customer data, feedback, and product performance metrics to identify trends,Β Β insights, and opportunities for improvement
β’ Develop reports, dashboards, and presentations to communicate key findings andΒ Β recommendations to cross-functional teams
β’ Collaborate with product development, marketing, and customer service teams to alignΒ Β product offerings with customer needs and preferences
β’ Monitor and track key performance indicators related to customer satisfaction, productΒ Β performance, and customer loyalty
β’ Conduct market research and competitor analysis to stay informed of industry trends andΒ Β best practices
β’ Support the development and implementation of product enhancements, pricingΒ Β strategies, and customer experience initiatives
β’ Provide ad-hoc analysis and support to cross-functional teams to drive data-drivenΒ Β decisions and continuous improvement
β’ Stay informed of emerging technologies and tools to enhance data analysis and reportingΒ Β capabilities
Qualifications:Β
β’ Bachelorβs degree in Business, Marketing, Analytics, or related field; Masterβs degreeΒ Β preferred
β’ 3-5 years of experience in data analysis, product analysis, customer experience, or related
roles
β’ Proficiency in data analysis tools and software (e.g., Excel,)
β’ Strong analytical skills with the ability to interpret complex data and generate actionableΒ Β insights
β’ Excellent communication and presentation skills, with the ability to effectivelyΒ communicate findings and recommendations to stakeholders
β’ Detail-oriented and organized, with the ability to manage multiple projects and prioritiesΒ Β simultaneously
β’ Knowledge of customer experience best practices, product development processes, andΒ Β market research methodologies
β’ Team player with a collaborative mindset and a proactive approach to problem-solving
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
3.) Chief Commercial Officer
37A Wilkinson RoadΒ Freetown, Sierra Leone.
Job Title:Chief Commercial OfficerJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Chief Commercial Officer will be responsible for overseeing all commercial activitiesΒ Β within the company, including sales, marketing, business development, and customerΒ Β relations. The successful candidate will develop and implement commercial strategies thatΒ Β align with the companyβs overall goals and objectives, and drive revenue growth throughΒ Β effective sales and marketing initiatives. The Chief Commercial Officer will also be responsibleΒ Β for building and maintaining strong relationships with key customers and partners andΒ Β identifying new business opportunities to expand the companyβs market presence.
Key Responsibilities:Β
β’Β Develop and implement commercial strategies that drive revenue growth andΒ Β increase market share.
β’Β Lead and manage the sales, marketing, and business development teams to achieveΒ Β sales targets and KPIs.
β’Β Build and maintain strong relationships with key customers and partners to ensureΒ Β customer satisfaction and loyalty.
β’Β Identify new business opportunities and develop strategic partnerships to expand theΒ Β companyβs market presence.
β’Β Analyze market trends and competitor activity to stay ahead of the competition andΒ Β drive innovation.
β’Β Collaborate with other senior leaders to align commercial strategies with overallΒ Β business objectives.
β’Β Sit with the senior management team and work cross-functionally to maximiseΒ Β outputs from business projects.
β’Β Monitor and report on key performance metrics to track progress and make data driven decisions.
β’Β Lead and mentor a high-performing team of commercial professionals to achieveΒ Β success.
β’Β Responsible for monthly report to management
Qualifications:
β’ Bachelorβs degree in Business, Marketing, or related field; MBA preferred
β’ Minimum of 5-10 years of experience in commercial leadership roles, with a provenΒ Β track record of driving revenue growth and achieving sales targets
β’ Strong understanding of sales and marketing principles, with experience in developingΒ Β and implementing commercial strategies
β’ Excellent communication and interpersonal skills, with the ability to build and maintainΒ Β strong relationships with customers and partners
β’ Proven leadership and team management skills, with the ability to motivate and inspireΒ Β a team to achieve success
β’ Strategic thinker with the ability to analyze market trends and competitor activity toΒ Β drive innovation and stay ahead of the competition
β’ Results-oriented mindset with a focus on achieving measurable outcomes andΒ Β delivering value to the company
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
4.) Head Brand and Marketing
37A Wilkinson Road, Freetown, Sierra Leone.
Job Title:Head Brand and MarketingJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Head of Brand and Marketing will be responsible for developing and implementingΒ Β brand strategies, marketing campaigns, and communication initiatives to enhance brandΒ Β awareness, drive customer engagement, and increase market share. The successfulΒ Β candidate will lead a team of marketing professionals to execute integrated marketingΒ Β programs that align with the companyβs overall goals and objectives. The Head of BrandΒ Β and Marketing will also be responsible for building and maintaining strong brand identityΒ Β and positioning in the marketplace.
Key Responsibilities:Β
β’ Develop and execute brand strategies and marketing campaigns to drive brandΒ Β awareness and customer engagement
β’ Lead the development of integrated marketing programs across various channels,Β Β including digital, social media, PR, events, and advertising
β’ Collaborate with cross-functional teams to ensure brand consistency and alignmentΒ Β with business goals
β’ Conduct market research and competitor analysis to identify trends, insights, andΒ Β opportunities for growth
β’ Manage brand assets, including logos, messaging, and visual identity, to maintain brandΒ Β integrity and consistency
β’ Monitor and analyse key performance metrics to track the effectiveness of marketingΒ Β initiatives and make data-driven decisions
β’ Build and maintain strong relationships with key stakeholders, including customers,Β Β partners, and media outlets
β’ Provide leadership and guidance to a team of marketing professionals to achieveΒ Β success
Qualifications:Β
β’ Bachelorβs degree in Marketing, Business, Communications, or related field; MBAΒ Β preferred
β’ 5-10 years of experience in brand management, marketing, or related roles
β’ Proven track record of developing and executing successful brand and marketing
strategies
β’ Strong understanding of marketing principles, including digital marketing, social media,Β Β PR, and advertising
β’ Excellent communication and interpersonal skills, with the ability to collaborate withΒ Β cross-functional teams and external partners
β’ Analytical mindset with the ability to interpret market data and consumer insights toΒ Β drive decision-making
β’ Creative thinker with a passion for building strong brands and engaging customersΒ β’ Leadership experience with a track record of motivating and inspiring a team to achieveΒ Β results
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
5.) Online and Digital Marketing Specialist
37A Wilkinson Road Freetown, Sierra Leone.
Job Title:Online and Digital MarketingΒ SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Online and Digital Marketing Specialist will be responsible for developing andΒ Β implementing online marketing strategies to reach target audiences, drive website traffic,Β Β and generate leads. The successful candidate will have a strong understanding of digitalΒ Β marketing tactics, including SEO, SEM, social media, email marketing, and contentΒ Β marketing. The Online and Digital Marketing Specialist will work closely with theΒ Β marketing team to execute campaigns, analyse performance metrics, and optimizeΒ Β strategies to achieve marketing goals.
Key Responsibilities:
β’ Develop and implement online marketing strategies to drive brand awareness,Β Β customer engagement, and lead generation
β’ Manage digital marketing channels, including website, social media, email campaigns,Β Β and online advertising
β’ Conduct keyword research and optimize website content for search engines (SEO)
β’ Create and manage pay-per-click (PPC) advertising campaigns to drive website trafficΒ Β and conversions (SEM)
β’ Develop and execute social media campaigns to engage followers and build brandΒ Β loyalty
β’ Create and distribute email campaigns to nurture leads and drive conversions
β’ Monitor and analyze key performance metrics to track the effectiveness of digitalΒ Β marketing initiatives and make data-driven decisions
β’ Stay informed of industry trends and best practices to drive innovation and stay aheadΒ Β of the competition
Qualifications:
β’ Diploma Bachelorβs degree in Marketing, Digital Marketing, Communications, or relatedΒ Β field
β’ 2-5 years of experience in digital marketing, online marketing, or related roles
β’ Strong understanding of digital marketing tactics, including social media, emailΒ Β marketing, and content marketing
β’ Proficiency in digital marketing tools and platforms, such as Google Analytics, GoogleΒ Β Ads, Facebook Ads Manager, and email marketing software
β’ Excellent communication and interpersonal skills, with the ability to collaborate withΒ Β cross-functional teams and external partners
β’ Analytical mindset with the ability to interpret data and metrics to drive decision making
β’ Detail-oriented and organized, with the ability to manage multiple projects andΒ Β priorities simultaneously
β’ Creative thinker with a passion for digital marketing and staying up-to-date withΒ Β industry trends
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
6.) Marketing and Communication Specialist
37A Wilkinson Road Freetown, Sierra Leone.
Job Title:Marketing and CommunicationΒ SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities:
The Marketing and Communication Specialist will play a key role in developing andΒ Β implementing marketing and communication strategies to promote our products/services,Β Β engage customers, and drive business growth. The successful candidate will be responsibleΒ Β for creating content, managing social media platforms, coordinating marketing campaigns,Β Β and supporting various communication initiatives. The Marketing and CommunicationΒ Β Specialist will work closely with the marketing team to ensure brand consistency andΒ Β alignment with company goals.
Key Responsibilities:Β
β’ Develop and execute marketing and communication strategies to promoteΒ Β products/services and enhance brand visibility
β’ Create engaging content for marketing materials, including website, social media, emailΒ Β campaigns, and promotional materials
β’ Manage social media platforms and engage with followers to build brand awareness andΒ Β drive customer engagement
β’ Coordinate marketing campaigns, including advertising, promotions, and events, to reachΒ Β target audiences and achieve marketing goals
β’ Monitor and analyze key performance metrics to track the effectiveness of marketingΒ Β initiatives and make data-driven decisions
β’ Support internal and external communication initiatives, including press releases,Β Β newsletters, and presentations
β’ Collaborate with cross-functional teams to ensure brand consistency and alignment withΒ Β company goals
β’ Stay informed of industry trends and best practices to drive innovation and stay ahead ofΒ Β the competition
Qualifications:Β
β’ Bachelorβs degree in Marketing, Communications, Public Relations, or related field
β’ 2-3 years of experience in marketing, communications, or related roles
β’ Strong writing and editing skills, with the ability to create compelling content for variousΒ Β marketing channels
β’ Proficiency in social media management and analytics tools
β’ Knowledge of marketing principles, including digital marketing, social media, and contentΒ Β marketing
β’ Excellent communication and interpersonal skills, with the ability to collaborate with cross functional teams and external partners
β’ Detail-oriented and organized, with the ability to manage multiple projects and prioritiesΒ Β simultaneously
β’ Creative thinker with a passion for marketing and communication
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
7.) Indirect and Online Sales Analyst
37A Wilkinson Road Freetown, Sierra Leone.
Job Title:Indirect and Online Sales AnalystJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Indirect and Online Sales Analyst will play a crucial role in analysing and optimizing ourΒ Β indirect and online sales channels to drive revenue growth and improve overall salesΒ Β performance. The successful candidate will be responsible for gathering and analysing salesΒ Β data, identifying trends and insights, and providing actionable recommendations to enhanceΒ Β sales strategies. The Indirect and Online Sales Analyst will work closely with the sales team toΒ Β develop and implement strategies to maximize sales through these channels and improveΒ Β customer engagement.
Key Responsibilities:
β’ Analyse sales data from indirect and online channels to identify trends, patterns, andΒ Β opportunities for improvement
β’ Develop reports, dashboards, and presentations to communicate key insights andΒ Β recommendations to the sales team
β’ Collaborate with cross-functional teams to develop and implement strategies to optimizeΒ Β indirect and online sales channels
β’ Monitor and track key performance metrics to evaluate the effectiveness of sales strategiesΒ Β and initiatives
β’ Conduct market research and competitor analysis to stay informed of industry trends andΒ Β best practices
β’ Support the sales team in developing pricing strategies, promotions, and marketingΒ Β campaigns for indirect and online channels
β’ Identify opportunities for process improvements and automation to streamline salesΒ Β operations and enhance efficiency
β’ Provide ad-hoc analysis and support to the sales team as needed
Qualifications:
β’ Diploma or Bachelorβs degree in Business, Marketing, Economics, or related field; MasterβsΒ Β degree preferred
β’ 2-3 years of experience in sales analysis, data analytics, or related roles
β’ Proficiency in data analysis tools and software (e.g., Excel,)
β’ Strong analytical skills with the ability to interpret complex data and generate actionable
insights
β’ Excellent communication and presentation skills, with the ability to effectivelyΒ Β communicate findings and recommendations to stakeholders
β’ Detail-oriented and organized, with the ability to manage multiple projects and prioritiesΒ Β simultaneously
β’ Knowledge of indirect and online sales channels
β’ Team player with a collaborative mindset and a proactive approach to problem-solving
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
8.) Head, Customer Experience & Happiness
Job Title:Head, Customer Experience &Β HappinessJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities
The Head of Customer Experience and Happiness will be responsible for developing andΒ Β implementing strategies to enhance the overall customer experience, drive customerΒ Β satisfaction, and build long-term customer loyalty. The successful candidate will lead a teamΒ Β of customer service professionals to deliver exceptional service, resolve customer issues, andΒ Β foster positive relationships with customers. The Head of Customer Experience andΒ Β Happiness will also be responsible for analysing customer feedback, identifying opportunitiesΒ Β for improvement, and implementing initiatives to enhance customer happiness.
Key Responsibilities:Β
β’ Develop and implement strategies to enhance the overall customer experience and driveΒ Β customer satisfaction
β’ Lead a team of customer service professionals to deliver exceptional service and resolveΒ Β customer issues in a timely and effective manner
β’ Foster a customer-centric culture within the organization and instil a focus on customerΒ Β happiness at every level
β’ Analyse customer feedback and data to identify trends, insights, and opportunities forΒ Β improvement
β’ Implement initiatives to improve customer happiness, loyalty, and retention
β’ Collaborate with cross-functional teams to ensure alignment of customer experienceΒ Β strategies with business goals
β’ Monitor and track key performance metrics related to customer satisfaction, service levels,Β Β and customer loyalty
β’ Provide leadership and guidance to the customer service team to achieve success andΒ Β exceed customer expectations
Qualifications:Β
β’ Bachelorβs degree in Business, Marketing, Communications, or related field; MBA preferred
β’ 5-10 years of experience in customer experience, customer service, or related roles
β’ Strong understanding of customer experience principles and best practices
β’ Excellent communication and interpersonal skills, with the ability to build positive
relationships with customers and team members
β’ Analytical mindset with the ability to interpret customer data and feedback to driveΒ Β decision-making
β’ Leadership experience with a track record of motivating and inspiring a team to deliverΒ Β exceptional customer service
β’ Passion for customer happiness and a commitment to exceeding customer expectationsΒ β’ Creative thinker with a focus on innovation and continuous improvement in customerΒ Β experience
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
9.) Head, Sales and Distribution
Job Title:Head, Sales and DistributionJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:
Role and Responsibilities:
The Head of Sales and Distribution will be responsible for overseeing all sales and distributionΒ Β activities within the company, including developing sales strategies, managing distributionΒ Β channels, and driving revenue growth. The successful candidate will lead a team of salesΒ Β professionals to achieve sales targets and KPIs and develop and implement distributionΒ Β strategies to maximize market reach and penetration. The Head of Sales and Distribution willΒ Β also be responsible for building and maintaining strong relationships with key customers andΒ Β partners, and identifying new business opportunities to expand the companyβs marketΒ Β presence.
Key Responsibilities:Β
β’ Develop and implement sales strategies that drive revenue growth and achieve salesΒ Β targets
β’ Lead and manage the sales team to ensure alignment with company goals and objectivesΒ β’ Develop and implement distribution strategies to maximize market reach and penetrationΒ β’ Build and maintain strong relationships with key customers and partners to drive businessΒ Β growth
β’ Identify new business opportunities and develop strategic partnerships to expand marketΒ Β presence
β’ Analyse market trends and competitor activity to stay ahead of the competition and driveΒ Β innovation
β’ Monitor and report on key performance metrics to track progress and make data-drivenΒ Β decisions
β’ Lead and mentor a high-performing team of sales professionals to achieve success
Qualifications:Β
β’ Bachelorβs degree in Business, Marketing, or related field; MBA preferred
β’ Minimum of 5-10 years of experience in sales and distribution roles, with a proven trackΒ Β record of driving revenue growth and achieving sales targets
β’ Strong understanding of sales and distribution principles, with experience in developing andΒ Β implementing sales and distribution strategies
β’ Excellent communication and interpersonal skills, with the ability to build and maintain
strong relationships with customers and partners
β’ Proven leadership and team management skills, with the ability to motivate and inspire aΒ Β team to achieve success
β’ Strategic thinker with the ability to analyse market trends and competitor activity to driveΒ Β innovation and stay ahead of the competition
β’ Results-oriented mindset with a focus on achieving measurable outcomes and deliveringΒ Β value to the company
Kindly send all applications toΒ [email protected]Β The closing date for all applications is on 26thΒ April 2024.
About Company
