Job Vacancy @ Goal Sierra Leone – IT Officer

General Description of GOAL’s Work in Sierra Leone

GOAL has been present in Sierra Leone since 1999, with an overall aim to contribute to poverty and vulnerability reduction through the implementation of integrated, multi-sectoral interventions, with a primary focus on improving Reproductive, Maternal, Neonatal, Child and Adolescent health (RMNCAH) specifically addressing teenage pregnancy. GOAL is also improving rural water supply, urban WASH focusing on faecal sludge management and promoting social inclusion, empowerment and the promotion of decent work through systems-based Programme approaches and community led social and behavioral change. GOAL currently operates in Western Area Urban (Freetown), Kambia, Bombali, Koinadugu, Moyamba and Kenema Districts, with funding from Irish Aid, UNICEF, Charity: Water and FCDO.

Overview of the role:

The post holder will be responsible for the participation in the provision of high quality administrative, logistic, and procurement services in the Freetown office, but will be expected to travel when needed to support all GOAL field offices. The post holder is expected where necessary to work on his/her own initiative and as part of a team. S/he will be reporting directly to the Logistics Manager in Freetown.

The IT Officer will ensure the proper usage and functioning of the IT services within GOAL SL.

Key Duties and Responsibilities:

1) REACTIVE SUPPORT

• Provide technical support to all staff Freetown, and (field offices) with computer, network, internet, email & printer problems
• Carry out or supervise sub-contracted repair of devices & ensure service schedules are adhered to.

• Keep log of problems & be responsible for addressing them either in person, with contractor or hardware agent.
• Liaise with relevant service providers in diagnosis & resolution of problems.
• These duties may involve travel to field offices.

• Roll out, on a scheduled basis, all relevant and necessary security, firewall and anti-virus updates to all offices and users
• Ensure all critical data on all devices is securely backed up, both on- and off-site
• Setup & configure, to a standard specification, all current and new equipment
• Schedule the servicing/upgrade of equipment when necessary, if possible at times of minimum impact (e.g. when user is on leave or is handing over to new user).
• Disseminate, where appropriate, support & how-to documents to new & existing users.
• These duties may, on occasion, involve travel the field offices.

3) PROCUREMENT SUPPORT

• Advise on technical specifications for IT procurement
• Check all purchased IT equipment on receipt and report to Logistics department if it doesn’t match the specification.
• Advise and support Procurement Team in selecting preferred supplier for purchases and repairs of equipment.

4) ADMINISTRATIVE SUPPORT

• Manage email users of – setup, maintenance, monitoring, clean-up
• Manage passwords & security on all networks & devices
• Liaise with the Logistics department in maintaining an up-to-date asset registry for all devices
• Maintain IT-related reference documents for all devices and their configurations/passwords
• Maintain documentation on IT processes & procedures

5) TRAINING SUPPORT

• Support all departments in the identification & evaluation of training needs
• Support all departments in the identification of external training providers
• Liaise with the HR department in the scheduling of training courses with external service providers

• Report weekly to line manager on work complete & priorities of work outstanding
• Implement a tracking sheet for problems (calls and equipment) received
• Provide advice, when required, to GOAL Sierra Leone management on IT issues
• Document GOAL Sierra Leone IT policies & disseminate to GOAL staff as necessary.

Required Experience and Skills

• Degree IT/computer sciences
• 2 years previous experience
• Strong oral and written communication skills in English and Krio
• Ability to multitask, prioritize and work well under pressure
• Willingness to work as a team and support colleagues in a professional and courteous manner

General terms and conditions:

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of Programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.  Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.  This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.

If you have these skills and are interested in joining our committed and dynamic Quality Assurance team, please send your cover letter and up-to-date CV to [email protected]. on or before 5:30 pm – 5th August, 2022

please note that a copy of the application letter must be sent to the NGO Desk Officer, Ministry of Labour, New England or emailed to email: [email protected]

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

GOAL provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status, or disability.