Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.




Purpose of the Role

The Sales Administrator will be providing excellent administrative support to the Sales Team. A key responsibility of the Sales Administrator is to manage the Group’s CRM, ensuring that the CRM is updated at all times, this includes customer data, contacts information, and deals. The Sales Administrator will also be responsible to source opportunities for sales, identify and/or develop contacts within the targeted organizations, and facilitate selling interactions between the sales team and these prospects. The Sales Administrator will work in close collaboration with the various business units to ensure that selling opportunities are followed up diligently until closure.

Areas of Responsibility

The key areas of responsibility for the Sales Administrator are as follows:

Client Acquisition

• Keeps the Group’s Sales Hotlist updated with active opportunities daily sourced from online, newspapers, social media, and via word of mouth.
• Identify and share opportunities with the relevant business units.
• Coordinate with the supervisor to ensure that these opportunities are actively chased and followed up until closure.
• Facilitate Sales Team selling interactions by ensuring that all activities are scheduled and carried out successfully within scheduled time.
• When necessary, take clients meetings & interact with sales prospects in a number of ways, that includes, pitching products/services, follow ups and closing deals.

Client Retention

• Coordinate with the delivery department to ensure that delivery is done within client expectations.
• Coordinate with client servicing to conduct client satisfaction surveys for completed projects.

CRM Management

• Ensure that the Group’s CRM is updated with client information, including contacts, active deals, and all selling interactions with clients.
• Ensure that all deals pursued by the Sales Team is captured within the CRM
• Ensure that deals within the CRM are updated with ongoing activities, including feedback from clients.

Key Competencies

This role is meant for a sales oriented professional, who is meticulous, adaptable and a team player. Someone who understands the sales cycle stages, can communicate effectively, result driven, able to multitask and a quick learner.

Some of the key competences include:

• Effective communication: able to communicate with all clients and other stakeholders effectively. This includes communicating product information through phone, email, or in person interactions.
• Ability to build relationships: the ability to build rapport with potential consumers. The understanding of how to create an emotional engagement with prospects to persuade them to consider buying products and ideas. Helping customers feel comfortable and developing a level of trust.
• Perseverance: the ability to continue pursuing prospects despite challenges. Being able to continue reaching out to a potential customer and finding creative ways to reach the right people who are decision makers.
• Result Driven – be able to see what needs to be done to reach your goals. The ability to Identify ways to convince a customer to consider buying products & services. Tunnel-focus on reaching objectives regardless of circumstances that may arise.
• Team Work: ability to collaborate and work with other team members to achieve a common goal. Providing support to other team members whenever necessary.
• Time management skills: to have excellent time management skills. This includes being able to set up tasks, follow timelines and meet deadlines.

Performance Management

The Sales Administrator’s performance will be evaluated based on the effective functioning of the Group Sales Process, achievement of sales targets and other measurable scorecard indicators. These will be developed and will be attached to the contract, with clear incentives stated on this.

SEND IN YOUR APPLICATION AND UPDATED CV TO THE EMAIL ADDRESS BELOW:

ajalloh@idtlabs.xyz