Role Description

Sales Operations Manager

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The  Sales Operations Manager has the responsibility to oversee the development and deployment of the Group Sales Process, strategic planning, setting up and managing the CRM system, & sales training for team members.

The Sales Operations Manager will also have responsibilities for developing direct business opportunities across the group for all its business units, products & services, this involves generating new businesses by developing and researching leads, pursuing opportunities for cross & upselling with clients, coordinating daily selling interactions, and maintaining & managing a healthy sales pipeline for all products & services.

Your overall goal is to increase the sales team’s effectiveness, efficiency, and productivity leading to a growth in overall sales and revenue for the group. Your primary focus is to align the sales team’s efforts and objectives to ensure that the group remain on track to meet its revenue targets.

The Sales Operations Manager must be highly communicative to align team members with their overall strategy and should be data- and metrics-driven to make meaningful use of insights. S/he is expected to be very knowledgeable in the sales process and experienced in deploying resources & implementing strategies across the sales cycle, from lead generation and conversion, follow up sales activities, through to successful closing of deals.  S/he is also expected to always stay ahead of rapidly changing business and technology environments to ensure that our sales processes and tools are as efficient and cost-effective as possible.

Areas of Responsibility

The key areas of responsibility for the Sales Operation Manager are:

1. Lead in the development and implementation of Sales Strategies that are fully aligned with our business objectives.
2. Establish best practices for how to effectively manage a sales team and pipelines of opportunities;
3. Manage the Group’s CRM – this includes maintaining and managing a hotlist of prospects, and ensuring CRM is up to date with relevant details at the end of every day.
4. Drive group’s revenue through new customer acquisition or through creating opportunities for cross or upselling with existing clients.
5. Collaborate with the Client Relations Department to develop & strategically implement client specific sales plans for our top customers.
6. Support our business units with identifying & qualifying opportunities for their products & services, to follow-up on pipeline updates, scheduling of meetings with prospects, and with the closing of deals.
7. Coordinate & supervise all group sales processes, including daily selling interactions and sales meetings
8. Coach the sales team on the art of selling and inspire them to be more system oriented and strategic in their approach.

Qualifications and experience:

• University Degree in Business Administration level or equivalent.
• 5+ years experience managing sales activities and sales teams.
• Proven track record in sales and marketing is essential.
• Excellent communication, sales, and customer service skills.
• Good team development and leadership skills.
• Good organizational and problem-solving skills.
• Computer literacy.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Established network of relationships in Sierra  Leone with our target market.

Key Competencies

This role is meant for an experienced, results-oriented Sales Professional with a systematic sales approach. A creative thinker, problem solver, and possesses a winning attitude.

Some of the key skills & competencies include:

1. Integrity – commitment to operating with the highest ethical standards, and passionate about change in Sierra Leone
2. Communication skills – clear and compelling written and verbal communication skills, strong presentation skills. Good listener and thoughtful questioner.
3. Demonstrated Sales Experience in relevant segments – developing clear sales plans and executing on them, track record of closing sales. In-depth knowledge of the Print, marketing, communications and business support services world and key people in relevant segments.
4. Customer Focus – dedicated to meeting the expectations and requirements of customers. Assessing client needs, coming up with solutions to problems during a project, maintains effective relationships, negotiating skills
5. Project & Time Management Skills – prompt follow up to client queries, ensuring projects are on time, escalating issues when necessary, communicating internally on client needs
6. Persistence – sticking to sales plan, can be counted on to exceed goals, steadfastly pushes self and others for results, good at dealing with rejection, following up with cold clients

SEND ALL APPLICATIONS AND UPDATED CV TO THE EMAIL ADDRESS BELOW :

ajalloh@idtlabs.xyz