Job Description 

Job Title: NaCCUA General Manger

Location Freetown

Reports To: The Board of Directors of NACCUA

Line Supervisor: Chairperson NaCCUA

Liaises With: Partners

Direct Reports: All of NaCCUA staff

Introduction 

National Cooperative Credit Union Association (NaCCUA), established in 2013, is the apex body of all  Cooperative credit unions in with a mandate to lobby and advocate for the Credit Union movement in Sierra  Leone. The Credit Unions recognized the challenges of financial exclusions within Sierra Leone and  established NaCCUA to grow the credit union movement across the country and to address Sierra Leoneans’  financial needs. The NaCCUA members are affiliated credit unions who are either community-based or work based credit unions.

Main purpose of the job 

Reporting directly to the NaCCUA Board of Directors (The Board) and acting on the authority vested in them  by the Board, the General Manager will develop and deliver business and people strategies, which support  the NaCCUA overall strategic aims and objectives. The General Manager will be responsible for the day- to  -day implementation of the strategy and Board approved workplans and budget; the General Manager will  take day- to day responsibility for the coordination of the mission and vision of NaCCUA and its partners and  for engagement with all relevant external stakeholders in Sierra Leone. Such advocacy, lobbying, growth and  support will be achieved through effective financial and operational management; active oversight of strategic  developments and risk assessment; management of key personnel and through ensuring compliance with all  statutory and regulatory requirements. S/he will lead management in creation of a stable and supportive  environment within which, s/he will manage and grow the Credit Union business.

Main Areas of Responsibility 

• To lead, motivate and manage people including staff and volunteers.
• To have primary oversight and responsibility for the operational management of the credit union in a period of significant growth.
• To assist the Board in the implementation of the Board’s strategic development plan, policies and procedures.
• To ensure that all duties are carried out in compliance with the relevant legislation, regulations and guidance, and with a high level of professional competency and integrity.

SPECIFIC RESPONSIBILITIES 

Leadership and Strategic Direction  

1. Provides leadership, motivation and supportive management to all members of staff to ensure  optimum service delivery.
2. Lead on the development of the overall strategies and plans to ensure alignment with NaCCUA’s  mission, vision and strategic objective
3. Ensures that a training and development plan is maintained and acted upon. Ensures continued  capacity development of staff to meet regulatory requirements and the service standards set by the  Board.
4. Actively contribute to creating a strong open, transparent and accountable ethos in the organisation  in line with all the cooperative principles and the guiding principle of the Credit Union ethos 5. Develop annual and quarterly operating budgets and plans as well as capital budgets for all  NaCCUA’s operations, and present to the Board for approval,
5. Recommend policies to the Board for approval.
6. Takes part in the recruitment and dismissal of staff and conduct regular staff appraisal of their  performance and report to the board
7. Ensures the maintenance of accurate and up to date personnel records
8. Ensure that all NaCCUA reports (including Financial, Activity and Statistics) are prepared on a regular  basis as required and forwarded to the Board, relevant authorities and partners at the agreed times  for their review and consideration.
9. Attend all meetings of the Board and the Committees setup and provides feedback and updates as  required
10. Encourage a working environment throughout the credit union movement in Sierra Leone which  operates a zero tolerance to fraud; corruption and bribery at all levels
11. Supports the development of the marketing strategy and is responsible for its implementation.

OPERATIONAL MANAGEMENT 

Member services and oversight  

1. Ensures the efficient day to day running of the offices
2. Ensure that all outcomes of Board approved are achieved and undertake to implement good  monitoring and reporting tools to ensure timely, relevant information flows to guide adaptive  management as required.
3. Ensure all staff have clear and defined roles and responsibilities in the organisation and all staff have  understood and agreed to comply with the Declaration of Conduct and Ethics
4. Monitor, review and oversee the performance of staff reporting directly to them. 5. Ensures that CUs receive prompt, friendly, quality, reliable and confidential services and consistently encourage CUs to deliver effective and customer focused services to their members 6. Carry out all the duties and responsibilities that human resource management entails. 7. Ensure compliance of staff to Board policies and other operational and financial procedures. 8. Ensure functioning working feedback communication channels are in place to facilitate ongoing  learning and to allow for NaCCUA staff and external parties complaints to be made and appropriately  responded to as per policies
5. Prepare, and present to the Board Chairperson for approval, monthly operating reports and prepare  updates on plans for budget v actual spending.
6. Agree performance targets and annual workplans for all NaCCUA. staff

IT 

1. Providing Support to the credit union’s IT systems and technology infrastructure are developed to support the growing business, are properly maintained, licensed, and secured.
2. Ensures that contingency arrangements are in place in the event of IT failures. 3. Ensures that the NaCCUA website and all social media platforms are developed and updated  regularly.

Financial Management  

1. Work with Finance Officer to prepare budgets for review and approval by the board. 2. Ensure that NaCCUA has an effective financial management and reporting systems in place 3. Authorise expenditure within approved budget in accordance with guidelines approved by the Board  and any particular conditions set out by partners.
2. Ensure integrity, timeliness and high quality of periodic financial reports.
3. Ensure adequate risk management procedures are in place and risk registers are completed and  regularly updated i) Identify risks ii) assess risks and iii) manage risks including ensuring appropriate  mitigating actions are in place- to include adequate insurance for workers and assets and protective  and preventative measures as needed to minimise safety and health risks at the place of work for  NaCCUA.
4. Oversee asset; financial and technical support to credit unions and ensure agreements for support  are in place and adhered to and granting of support is conditional on eligibility requirements being met  by recipients
5. Ensure all staff are properly inducted and aware of all operational and financial standards and  procedures and all safeguarding measures.
6. Ensures the maintenance of an effective system of financial control for both NaCCUA funds and  Central Financial Facility (CFF).
7. Offer guidance to the Credit Unions to in managing their finances and performance against agreed  targets and budgets within the approved policies and standards of Credit Unions.
8. Develop and manage the procurement and stock levels of all other products developed by NACCUA  and sold to members such as calendars, T-Shirts and provide feedback to the Board on the ongoing  suitability of such products.

Compliance 

1. Attends monthly meetings of the Board of Directors to deliver monthly progress reports, identifying  issues of concern and proposed changes where necessary.
2. Supports the work of the Supervisory Committee and Finance Officer.
3. Ensures that all duties including staff training are in compliance with the relevant legislation, regulations and guidance, including health and safety, data protection, freedom of information,  employment and equal opportunities, consumer credit and any other relevant areas are carried out.
4. Ensure compliance with the statutory and regulatory requirements, Society’s policies, procedures  and standards.
5. Safeguard NaCCUA’s physical and financial assets by taking appropriate control measures for the  effective utilization, proper maintenance and custody of all assets.
6. Ensure compliance with all relevant statutory and other government issued regulatory requirements including all income tax Acts; NASSIT, Labour and Health and Safety regulations.

Representation 

1. Represent NaCCUA at CU, regional, national and international events and meetings where  necessary.
2. Foster good relations between NaCCUA and credit unions.
3. Foster good relations between NaCCUA and regulatory authorities.
4. Foster good relations between NaCCUA and its partners
5. Regularly present written reports and updates on the findings and summaries of engagements with  external stakeholders to the Board

Advocacy and Representation

∙ Coordinate advocacy and representation activities with ILCUF Ltd and other partners. These may  include some or all of the following:

∙ Promote the growth of credit union movement through representation at meetings and  conferences

∙ Represent NACCUA at meetings with partners and other stakeholders

∙ Engage the government on issues related to the credit union movement, maintaining good  relation with regulatory bodies

∙ Develop and participate in media releases (newspaper, radio, TV, etc.) to ensure NACCUA  and the credit union movements are appropriately publicised

∙ Develop and strengthen relationships with potential and existing member Credit Unions in  consultation with the board and our partners

∙ Assist the establishment of new credit unions in consultation with board and our partners ∙ Liaise with partners on behalf of the credit union movement and report to the board.

Coordination 

∙ Coordinate with board and our partners on the planning and implementation of credit union movement events including the NACCUA Annual Forum, AGM, and International Credit Union Day. ∙ Coordinate and attend Credit union Annual General Meetings and provide necessary support and  input

Other duties 

• Carry out any other duties and responsibilities commensurate with the post as requested by the Board.

QUALIFICATIONS AND KEY COMPETENCIES 

∙ Master degree in business administration, economics, or related field.

∙ 5+ years’ experience in a managerial business position.

∙ Results-driven personality with a skill for leading and motivating staff.

∙ Strong ability to organise effectively, delegate responsibility, solve problems without delay and  communicate clearly.

∙ Natural leader and excellent motivator.

∙ Ability to prioritise, delegate and oversee a multitude of projects.

∙ Strong oral and written communication skills; comfortable with public speaking. ∙ Visionary able to make key decisions that will benefit NaCCUA

METHOD OF APPLICATION  

Online application can be sent to ibsbanguranaccua.sl@gmail.com and MUST clearly state the job Title as  the subject. All application must be received by 3rd March 2023.