🇸🇱 Job Vacancy @ Partners in Health – Hospitality officer

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Supervised by, and reports to: Administrative Manager

Specific Roles

• The Hospitality Officer is responsible for developing processes and procedures that will ensure that visitors and guesthouse occupants are comfortable.

• Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests.

• Aiding with budget creation and management.

• Understand operational capabilities and best usage of the space.

• Working with security officers to promote a safe atmosphere for guests and staff.

• Scheduling and overseeing maintenance and repairs in individual rooms and common areas.

• They will ensure that the Hospitality Assistant/Lodging Coordinator and cooks provide the necessary services, such as food preparation, supplies, hotel activities, and guest accommodations as prescribed in their JDs.

They will ensure that the Hospitality Assistant/Lodging Coordinator or cooks:

• Assist guests and PIH guesthouse occupants complete the room check process to ensure that a room is clean and ready for occupancy.

• Monitor and maintain condition of PIH facilities, furniture and equipment, and report problems as they arise.

• Provide a high level of customer service to all guests.

• Meeting room and event set up process.

• Enforce and adhere to all relevant guesthouse policies/procedures.

• • Good communicator and work as part of a team.
  • Dependable and approachable.
• Excellent verbal and written communication skills, including ability to effectively communicate.

• • Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Strong proactivity and initiative, a self-starter with an ability to lead new programs and translate ideas into action.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Attention to details.
• Degree in Hospitality, Business Administration, Organizational development, and other related areas,
•  2 years of work experience in similar role will be an added advantage.