Massive Recruitment @ Easy Solar – 17 Positions (Sierra Leone)
Easy Solar is recruiting to fill the following positions:
1.) After-Sales Manager
2.) Market Research Analyst
3.) Revenue Assurance Manager
4.) Corporate Sales Manager
5.) Corporate Finance Analyst
6.) Finance Manager
7.) Financial Controller
8.) Internal Control/Internal Audit Manager
9.) Data and Business Intelligence Lead
10.) Junior Data Analyst
11.) Content Writer
12.) Group Learning and Development Manager
13.) Technician - Solar/Electrical
14.) Assistant Technician (Solar/Electrical)
15.) Sales Analyst
16.) Sales Support Officer
17.) Planning Manager
About Easy Solar
Easy Solar is a leading solar company in West Africa, distributing and financing high-quality solar products and appliances for those with limited or no access to the conventional grid. Customers can finance their purchase over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 720,000 beneficiaries, distributed through its extensive network of agents and outlets throughout Sierra Leone and Liberia.
See job details and how to apply below.
1.) After-Sales Manager
About the Role
We are looking for an After-Sales Manager to ensure we meet our brand promise of exceptional customer service, by leading a team of technicians and field staff dedicated to each product category marketed by Easy Solar. As After-Sales Manager you will set up and manage Easy Solar’s regional service centers, ensuring the quality of the after-sales service is maintained, and be constantly in interaction with the Sales, field, and customer care teams to ensure all customer complaints are addressed in a timely fashion.
In setting up and managing Service Centers, you will ensure they offer after-sales technical support such as customer education, warranty inspection, product replacement/repair, replacement stock management & service tracking through accurate data entry in our system.
You will develop an evaluation framework to assess the effectiveness of the after sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers. You will also be in charge of monitoring the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products.
General Duties and Responsibilities
Service Centre Management
- Review and revise current after-sales model at HQ service center, implementing improvements to reduce bottlenecks
- Recruit, train and lead a team of technicians to enable them to provide after-sales service for the three categories of Easy Solar products (solar, cooking, phones)
- Evaluate the performance of after-sales technicians on quarterly basis
- Set up regional service centers, ensuring adherence to Easy Solar branding guidelines and liaising with facilities team to identify, refurbish and maintain the center
- Define the work schedule of the after-sales service centers
- Coordinate with regional sales and field operations teams on the after-sales process for case and inventory management
- Provide frequent after sales training to all customer-facing teams and service center staff
- Ensure 100% Service center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering
- Vet external service partners identified upon the introduction of any new product, and define their service level offering, ensuring it’s in line with Easy Solar’s policy
Supplier & Inventory Management
- Coordinate with service centers to ensure parts and refurbishment stock availability
- Implement daily cycle and weekly inventory counts to ensure it tallies with the theoretical count by the servicing system
- Conduct and share monthly product test reports (samples or defective returns)
- Report to suppliers on persistent product issues, and returns that go beyond expected product return ratio
- Order spare parts in a timely fashion to ensure stockouts do not impact turnaround times
- Serve as an interface between Easy Solar and our suppliers for all technical aspects of products
- Engage in frequent refresher training with suppliers on product’s technical specifications and updates to their recommended after-sales process, translating that knowledge to technicians and relevant customer facing teams
- Monitor the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products
- Follow up on guarantees with suppliers
Audit & Reporting
- Develop an evaluation framework to assess the effectiveness of the after-sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers
- Evaluate Service Centers performance and conduct audit of the after-sales activities at the Service Centers on a quarterly basis
- Share audit feedback with servicing teams and customer experience director and follow up on improvement areas identified during the audit period
- Provide weekly and monthly after sales report on the following KPI’s:
- Repair/Replacement Speed (Turnaround Time, Long-Term Pending)
- Repair Quality - Repeated Repair Ratio
- Parts Availability
- Customer satisfaction / NPS
- Warranty cost management
KPIs
- Service Center network expansion based on quarterly targets
- Training of new and existing service center teams
- Quarterly performance audit of Service Centers as per approved evaluation and audit criteria
- 100% timely utilization and accuracy of after sales tool in all service centers
- Spare parts and refurbishment stock availability at the service centers
- Pending work orders and customer units at the service centers >5 days
- Quarterly used parts return/collection ratio by the service centers < 95%
- Weekly and Monthly reporting of After-sales activities
Required Qualifications
Required Education & Experience
- A degree in computer science, electronics operations, management, or a related field is required
- Minimum of 5 years in an operational support role, ideally having developed and deployed after sales service strategy for a technology / FMHA (fast moving home appliances) function
- Experience of at least 3 years in installation and maintenance of solar products is a plus
- Demonstrated ability to engage and negotiate with vendors to add value to a business
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
- Prior working experience in the off-grid solar sector (preferred)
- Significant prior working experience in Sierra Leone and/or other parts of West Africa is a plus
Skills & Attitude
- Strong knowledge of technical English
- Have technical knowledge in electronics, electricity, IT
- Being able to analyze data and present it clearly
- Excellent Excel skills are a must
- Demonstrate excellent organization
- Demonstrate speed and responsiveness
- Know how to respect and keep service commitments
- Business driven, people focused, with exceptional influencing skills
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
- Excellent organizational, multi-tasking, presentation and time-management skills
- Passion for social enterprise, development of people and environmental benefits
What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
2.) Market Research Analyst
About the Role
We are looking for an After-Sales Manager to ensure we meet our brand promise of exceptional customer service, by leading a team of technicians and field staff dedicated to each product category marketed by Easy Solar. As After-Sales Manager you will set up and manage Easy Solar’s regional service centers, ensuring the quality of the after-sales service is maintained, and be constantly in interaction with the Sales, field, and customer care teams to ensure all customer complaints are addressed in a timely fashion.
In setting up and managing Service Centers, you will ensure they offer after-sales technical support such as customer education, warranty inspection, product replacement/repair, replacement stock management & service tracking through accurate data entry in our system.
You will develop an evaluation framework to assess the effectiveness of the after sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers. You will also be in charge of monitoring the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products.
General Duties and Responsibilities
Service Centre Management
- Review and revise current after-sales model at HQ service center, implementing improvements to reduce bottlenecks
- Recruit, train and lead a team of technicians to enable them to provide after-sales service for the three categories of Easy Solar products (solar, cooking, phones)
- Evaluate the performance of after-sales technicians on quarterly basis
- Set up regional service centers, ensuring adherence to Easy Solar branding guidelines and liaising with facilities team to identify, refurbish and maintain the center
- Define the work schedule of the after-sales service centers
- Coordinate with regional sales and field operations teams on the after-sales process for case and inventory management
- Provide frequent after sales training to all customer-facing teams and service center staff
- Ensure 100% Service center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering
- Vet external service partners identified upon the introduction of any new product, and define their service level offering, ensuring it’s in line with Easy Solar’s policy
Supplier & Inventory Management
- Coordinate with service centers to ensure parts and refurbishment stock availability
- Implement daily cycle and weekly inventory counts to ensure it tallies with the theoretical count by the servicing system
- Conduct and share monthly product test reports (samples or defective returns)
- Report to suppliers on persistent product issues, and returns that go beyond expected product return ratio
- Order spare parts in a timely fashion to ensure stockouts do not impact turnaround times
- Serve as an interface between Easy Solar and our suppliers for all technical aspects of products
- Engage in frequent refresher training with suppliers on product’s technical specifications and updates to their recommended after-sales process, translating that knowledge to technicians and relevant customer facing teams
- Monitor the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products
- Follow up on guarantees with suppliers
Audit & Reporting
- Develop an evaluation framework to assess the effectiveness of the after-sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers
- Evaluate Service Centers performance and conduct audit of the after-sales activities at the Service Centers on a quarterly basis
- Share audit feedback with servicing teams and customer experience director and follow up on improvement areas identified during the audit period
- Provide weekly and monthly after sales report on the following KPI’s:
- Repair/Replacement Speed (Turnaround Time, Long-Term Pending)
- Repair Quality - Repeated Repair Ratio
- Parts Availability
- Customer satisfaction / NPS
- Warranty cost management
KPIs
- Service Center network expansion based on quarterly targets
- Training of new and existing service center teams
- Quarterly performance audit of Service Centers as per approved evaluation and audit criteria
- 100% timely utilization and accuracy of after sales tool in all service centers
- Spare parts and refurbishment stock availability at the service centers
- Pending work orders and customer units at the service centers >5 days
- Quarterly used parts return/collection ratio by the service centers < 95%
- Weekly and Monthly reporting of After-sales activities
Required Qualifications
Required Education & Experience
- A degree in computer science, electronics operations, management, or a related field is required
- Minimum of 5 years in an operational support role, ideally having developed and deployed after sales service strategy for a technology / FMHA (fast moving home appliances) function
- Experience of at least 3 years in installation and maintenance of solar products is a plus
- Demonstrated ability to engage and negotiate with vendors to add value to a business
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
- Prior working experience in the off-grid solar sector (preferred)
- Significant prior working experience in Sierra Leone and/or other parts of West Africa is a plus
Skills & Attitude
- Strong knowledge of technical English
- Have technical knowledge in electronics, electricity, IT
- Being able to analyze data and present it clearly
- Excellent Excel skills are a must
- Demonstrate excellent organization
- Demonstrate speed and responsiveness
- Know how to respect and keep service commitments
- Business driven, people focused, with exceptional influencing skills
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
- Excellent organizational, multi-tasking, presentation and time-management skills
- Passion for social enterprise, development of people and environmental benefits
What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
3.) Revenue Assurance Manager
About the Role
Easy Solar is looking for a Market Research Analyst to ensure the company uses data driven insights in defining and executing our sales, marketing and product strategies. As an analyst, you will study market conditions in our geographical markets as well as in the broader industry, evaluate our current performance in comparison to competitors and customer expectations, and recommend potential growth channels.
Your job will be to use data to tell a story. One that helps our customer-facing teams understand what products people want, who will buy them, why and at what price. You’ll help us examine which channels are most compelling to acquire new customers and retain existing ones, and establish methodologies for measuring the effectiveness of activities. This will involve reviewing existing CRM data (and other sources of data collected) and gathering new data on consumer demographics, preferences, needs, and buying habits.
You are a guru at using statistical software to make sense of data collected using a variety of methods, such as interviews, questionnaires, focus groups, surveys, and literature reviews. By helping us keep abreast of the story the data is telling us, you’ll ensure Easy Solar is intentional in decision-making and grounded in the reality of what’s happening amongst customers, competitors and the industry.
Responsibilities
Data Collection & Analysis
- Review existing methods of data collection and storage
- Understand business objectives and propose improved methods for collecting data
- Gather data on consumers, competitors, and market conditions using qualitative and quantitative research methods
- Apply statistical techniques to interpret data and produce substantiated recommendations
Reporting & Insights
- Convert complex data and findings into understandable and actionable tables, graphs, and written reports
- Present reports & findings to customer-facing teams including sales, product, marketing and customer care
- Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
- Remain fully informed on market trends, other parties researches and implement best practices
Monitoring & Evaluation
- Monitor and forecast marketing and sales trends
- Measure the effectiveness of sales, product, and marketing programs and strategies
REQUIREMENTS
- Proven Market Research Analysis experience (at least 3 years)
- Ability to interpret large amounts of data and to multi-task
- Excellent knowledge of statistical packages (SPSS, SAS or similar), databases (SQL) and spreadsheet analysis (excel, google sheets)
- Working knowledge of data warehousing, modelling and mining
- Prior experience using data visualization tools (PowerBI is preferred)
- Knowledge of general purpose programming languages is a plus (e.g. Python)
- Strong communication, interpersonal and presentation skills - You should be comfortable presenting results to internal team members and management at various levels
- Search engines, web analytics and business research tools acumen
- Familiarity with CRM programs
- Adequate knowledge of data collection methods (polls, focus groups, surveys etc)
- Strong analytical and critical thinking
- BS degree in Statistics, Computer Science, Marketing, or related field
What We Offer
- A very attractive, performance-based, remuneration with benefits including PTO, family leave and health insurance
- Opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service and environmental sustainability
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
4.) Corporate Sales Manager
2. About the Role
The Revenue Assurance Manager is responsible for ensuring the smooth operations of Easy Solar Sierra Leone’s revenue & receivables collection activities. The ideal candidate has a keen attention to detail, is extremely organized and trustworthy, and has experience in collections and fraud detection.
3. Responsibilities
- Collections
- Ensure all company funds are appropriately and accurately remitted from all retail sales outlets
- Confirm correct deductions (commission, bonuses, benefits etc) are made against remittances
- Monitor collection processes for accuracy
- Report on collection rates across points of sale outlets and follow up on discrepancies
- Validate all bank and mobile money remittances received from field teams
- Perform manual adjustments for bank deposits and mobile money payments, and document appropriately
- Reconciliations & Reporting
- Perform regular reconciliation and analysis of collection streams not limited to banks, mobile money and POS.
- Reconcile Payroll Deduction general ledger with government on monthly basis
- Reconcile manual Payroll Deduction payments against amounts received
- Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access
- Create executive level reporting with 100% accuracy and advanced level presentation
- CRM Management
- Ensure ALL CRM user balances are zeroed on weekly basis
- Monitor, accept/reject requests, and update user CRM balances
- Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product rollouts, etc.)
- Process Management
-
- Document revenue, payment & deduction flows across critical functions and monitors the same
- Develop policy for low collection rates and angaza balance adjustments (including when to freeze any user accounts on Angaza with low collection rates and work with P&C and Sales Support to institute sanctions)
- Continuously work to understand core business processes and mitigate losses to ensure the highest levels of revenue recognition
- Maintain in-depth understanding of industry trends relative to revenue assurance practices
- Partner with Marketing, Engineering, IT, and Operations to design, develop and implement best practices to minimize revenue leakage
- Fraud Detection
- Create queries and reports to support ongoing monitoring of initiatives
- Manage field audit team and review reports on stock, payments & customer care issues related to fraud complaints
- Promote quality assurance for all processes impacting revenue
4. KPIs
- 100% of company funds remitted to HQ in timely manner
- 100% of reconciliations done on a monthly basis
- 99% of CRM user balances zeroed at end of each month
- 90% of processes and workflows documented
- 95% completion of field audit team properly monitored and reported
5. Desired Skills and Experience
- Minimum Knowledge
- BA/BSc in Finance/Accounting/Business Mgmt or relevant field from reputable university
- 5+ years’ work experience in revenue assurance
- 3+ years in a role where data analysis, data reconciliation and data presentation were required
- Knowledge of all facets of revenue assurance covering key principles related to controls, IT systems, business processes, reconciliations, financial performance, and reporting
- A sound understanding of the technical infrastructure within an asset financing, telecoms pay-go solar or microfinance company, including billing, CRM, and collections.
- Minimum Skills/Experience
- Analytical mind able to process information logically delivering value added analysis
- Experience of working under pressures to tight deadlines
- Good knowledge of tools to process and reconcile data, such as Excel pivot tables
- Solid knowledge of fundamental accounting principles
- Strong project management and planning skills
- Ability to write advanced SQL and analyze large data sets
- Advanced level experience in developing business objects reports
- Excellent communication (both verbal and written) and interpersonal skills
- Independent self starter and flexible team player
- Ability to work overtime as required including nights and weekends
6. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
5.) Corporate Finance Analyst
- About the Role
The Partner Sales Manager is responsible for leading Easy Solar’s partner sales activities in Sierra Leone that include payroll deduction, asset finance, B2B, and new initiatives. S/he is responsible for ensuring partner sales hits their topline revenue targets and departmental KPIs. S/he will manage strategic client relationships, seek new partnerships and opportunities, and ensure the team is fully aligned and committed to outstanding customer service.
- Responsibilities and KPIs
Payroll Deduction
- Responsible for overseeing all payroll deduction activities across the country
- Drive payroll deduction sign-ups across existing and new sales channels
- Liaise with the GoSL Accountant General’s office and Military payroll office to ensure deductions are made in line with signups on a monthly basis and new forms are submitted in a timely manner
- Review and advise on sales tools, processes and materials in order to drive efficiencies and time savings across the department
- Report monthly and quarterly on PDS activities and key performance indicators
Asset Finance
- Responsible for overseeing all asset finance activities across the country
- Drive asset finance sign-ups across existing and new sales channels
- Work closely with commercial banks and microfinance institutions to ensure excellent customer service and incentives are aligned for all parties
- Review and advise on sales tools, processes and materials in order to drive efficiencies and time savings across the department
- Report monthly and quarterly on Asset Finance activities and key performance indicators
B2B and Bulk Sales
- Responsible for ensuring all bids, RFQs, and other opportunities are responded to and sent through in timely manner
- Maintain and update CRM of all new opportunities and bids
- Manage relationships with key partners across Sierra Leone and develop/court new relationships in relation to B2B sales and other opportunities
- Report monthly and quarterly on all B2B sales activities and key performance indicators
Team Management
- Engage and manage staff performance, capabilities, and capacity development through coaching, mentoring, and inspiring
- Design and redesign partner sales SOPs and ensure team members are following processes accordingly
- Develop specific work plans and professional development for each team member within partner sales unit along with P&C department
New Initiatives
- Responsible for identifying, growing, and closing opportunities with new and existing sales channel
- End to end management of new initiatives, from research and inception through pilot and commercialization
- Present new initiatives to rest of sales team and senior management for official sign-off and feedback
KPIs
- Department Revenue & Sales Target Achievement Quarterly – 95%
- Achieve 90% signups target quarterly
- Minimize revenue (Partner Sales) loss NOT more than 0.5%
- Minimum of 2 bids wins quarterly (B2B) of at least $50,000 USD
- Commercialization of Asset Finance
- Customer resolution (Refunds, Double deductions, etc.) – 95%
- Desired Skills and Experience
- Minimum degree in Business/Management/other relevant field from reputable university
- At least 5-years’ work experience in a rapid sales growth environment
- Proven track record of hitting and exceeding targets and building partnerships
- Demonstrate problem solving capability – ability to create win-win situations while deriving desired numbers and outcomes
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity
- Demonstrated ability to communicate with, present to, and influence all organizational levels, including executives and C-level credibly and effectively
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
- Superior verbal and written communication skills, with an emphasis on tact and diplomacy
- Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
- Passion for social enterprise, development of people and environmental benefits
- Solid understanding of home solar technology is a plus
- What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company
- The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
6.) Finance Manager
2. About the Corporate Finance Analyst Role
The Corporate Finance Analyst will be primarily responsible for supporting the Company’s fundraising and investor relations functions. The main job tasks will include working on transaction documents, investor reports, and financial models. The Corporate Finance Analyst will also conduct a fair amount of research, analysis, and other duties to support these functions. The ideal candidate will have robust analytical and problem-solving skills, strong attention to detail, and a deep understanding of business.
This role is an exciting one; it is team-playing, forward-looking, pro-active, strategic, and international in nature. The Corporate Finance Analyst will be working closely with members of the Corporate Finance Team as well as the Senior Management Team.
3. General Duties and Responsibilities:
Support capital raising & investment efforts by:
- Drafting requisite fund-raising documentation and correspondence.
- Constructing financial models.
- Research & analysis of both quantitative and qualitative information.
- Managing the flow of information between the relevant stakeholders.
- Arranging and preparing for and participating in meetings, conference calls, and presentations.
- Periodic reporting (Financial, Environmental, Social & Governance) to various investors
- Maintaining several databases, knowledge, and staying abreast of developments affecting investors, market and industry
- Any other relevant duties as may be assigned from time to time.
4. Required Skills & Qualification:
- University degree in finance, accounts, mathematics, business, and/or economics or in another relevant subject
- Minimum of 2 years’ relevant experience
- Good communication skills (Written, Oral & Presentations)
- Excellent financial analysis and report writing skills
- Expert use of MS Office Word, Excel & PowerPoint is a must
- Women are encouraged to apply
5. General Duties and Responsibilities:
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions.
- The opportunity to take part in Sierra Leone's most exciting entrepreneurial Company that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability.
- Frequent coaching and training.
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast
7.) Financial Controller
2. About the Job
As we grow and scale our operations, we are looking for a Finance Manager with extensive experience in a similar role, who possesses a deep understanding of international financial accounting standards and Sierra Leonean statutory legislation and regulations.
For this role, you will be responsible for managing the preparation and consolidation of our group accounting, improving and overseeing the implementation of internal controls and compliance procedures, and supporting the Finance Director in providing insights into the financial health of the business.
You should hold a degree in Accounting, Commerce, Finance or any related field and preferably be a Chartered Accountant. A proven track record in financial accounting according to IFRS standards and proven exposure to multinational accounting tasks paired with expertise in areas such as tax, auditing, consolidation make you the ideal candidate for this position. We are looking for team players who combine strong analytical skills and a high level of attention to detail to lead our finance department.
3. General Duties and Responsibilities
Managing Group Accounting and Reporting
- Improve consolidation and accounting procedures, assuring compliance of with IFRS standards
- Manage the preparation of group financial statements (yearly, quarterly, monthly) in compliance with IFRS standards including consolidation
- Prepare notes to the consolidated financials
- Lead the design and implementation of an advanced financial IT environment
- Evaluate the treatment of new or changing items and ensure proper presentation and disclosure under IFRS
Financial Controlling and Compliance
- Establish, implement and improve control procedures, advising our teams on the optimal financial structure to serve our customers
- Develop and implement policies related to financial reporting and compliance
- Ensure effective controls over financial reporting
Insights, Monitoring and Evaluation
- Implement, monitor and follow-up on KPIs that allow us to measure and improve Financial Reporting, Compliance, Finance Operations, and Internal Controls
- Review and analyze financial information against the business plan to support strategic and operational decision making
- Support Finance Director in managing the preparation of the company’s budget and tracking performance on a monthly basis
4. Required Skills, Education, and Experience
- BSc./ MA degree in Accounting, Commerce, Finance or any related field
- Professional qualification such as CFA/CPA or similar Is strongly preferred
- A minimum of 3-5 years working experience in financial accounting
- Ability to develop and implement policies related to financial reporting and compliance
- Proficient in finance software (preferably QuickBooks/XERO)
- Advanced excel background
- Minimum of 3 years’ experience working in a managerial role
- Able to manage, guide and lead employees to ensure appropriate financial processes are used
- A solid understanding of financial accounting principles
- Working knowledge of all Sierra Leonean statutory legislation and regulations
- Good interpersonal, communicator and presentation skills
- Strong analytical skills and data-driven thinking
- Willing to work in a flexible work environment with fast evolving operations
- Able to work well under pressure
4. What We Offer
- Competitive remuneration covering a monthly salary, performance bonus and benefits reflective of the candidate’s experience and skills.
- Opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects, with a strong commitment to outstanding customer service and distributing high-quality, life-changing, environment friendly devices
- Frequent coaching and training
- Opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
8.) Internal Control/Internal Audit Manager
2. About the Role
We are looking for a result-driven Financial Controller to manage our organization’s accounting record keeping and financial reporting. As the Financial Controller, your strategic planning and exceptional numerical proficiency will aid our organization in maintaining accurate and timely reports, implementing proper internal controls, achieving organizational targets, and developing financial plans that support organizational strategy.
3. Responsibilities:
Accounting Record Keeping and Financial Reporting
- Preparation of financial and management reports
- Analysis of financial data
- Oversight and preparation of financial statements (income, balance sheet & cash flow statements)
- Managing financial transactions
- Streamlining accounting functions and operations
- Revenue calculation and recognition on a monthly basis
- Ensure that analysis for all relevant trial balance accounts are done in accordance with month-end closing
- Review of the monthly General Ledger reconciliations and investigate variances
- Inventory control and management
- Management and supervision of Finance staff
- Liaise with other Finance teams in other countries (OpCo’s)
Financial Controlling and Compliance
- Establish, implement, monitor and Improve internal control procedures,
- Advise the teams on the optimal financial structure to serve our customers
- Develop and implement policies related to financial reporting and compliance
- Ensure effective controls over financial reporting
- Stand as point of contact for tax consultants and external auditors
Other Responsibilities
- Participating in budgeting process
- Coordinating External audit processes
- Train staff on business finance principles
- Promote regulatory compliance, and drive income generation
- Provides information to other departments, staff, and individuals within the company regarding their financial needs and position;
4. Required Skills, Education, and Experience
- Professional qualification such as ACCA/CPA or similar qualifications required
- Proven experience in finance management
- At least 5-7 years experience in the same field in a similar role
- Good communication skills
- Strong leadership qualities
- Sound knowledge of accounting principles in theory and application
- Proficiency in accounting software specifically Xero, Quickbooks and Odoo
- Analytical skills
- Ability to manage the complexities and prioritize assignments
- Should have the ability of paying attention to details with a high level of accuracy
- Must have effective planning skills and the ability to work with multiple stakeholders.
5. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in Sierra Leone's most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast
9.) Data and Business Intelligence Lead
About the Role
The Internal Control/Internal Audit Manager is responsible for data gathering, measurement and analysis of financial, operational, strategic and regulatory compliance risk in the organization in order to assess and ensure timely reporting of all issues noted for the Head of Internal Control’s consideration.
General Duties and Responsibilities
- Oversee controls testing for design and operating effectiveness of controls embedded within the processes.
- Work with staff to ensure enforcement of policies and procedures and compliance with the regulatory requirements.
- Execute schedules control reviews with a view to provide assurance on adequacy of controls and document report findings
- Focus on continual process improvement, and rationalization of control measures to enhance effectiveness and efficiency of operations and realization of cost savings opportunities
- Perform review of segregation of duties at role level and report findings
- Monitor risk limits/appetite within agreed business operations and processes
- Develop monthly, weekly end to end audit and assurance around the stocks, receivables, and cash
- Maintain an updated risk control matrix for the entire business processes identified and provide risk graduation based on management risk appetite
- Assist the business in building standards across each business processes in line with internal and external regulatory requirements
- Develop monthly, weekly and, where appropriate, daily reports for each function that provides functional heads with the quantitative measures identified with respect to risk exposure and control compliance.
- Assess processes and strategies in place to mitigate risks, identify new ways to further enhance the risk mitigation plans and improve the overall risk return profile
Key Performance Indicators
- Effectiveness of internal control mechanisms.
- Number of fraud/irregularities/sharp practices detected/prevented and undetected.
- Quality of control recommendations/improvements.
- Standardization of control practices and procedures organization-wide.
- Timely and accurate rendition of relevant departmental and management reports.
Experience, Skills and Competencies
- Understanding of standard processes, regulatory standards, practices and frameworks as applicable to a telecommunication service business and organization
- Knowledge of different financial operational processes and procedures required to deliver an efficient insight into transactional reporting process
- Understanding of risk and control standards (COSO, IFRS, IIA, etc.) and its applicability in designing an effective business and transformation process
- Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions.
- Knowledge of risk and controls implementation standards in major business process cycle
- Excellent written and communication skills with deep tact for analysis and proactive business intelligence
- Good leadership/supervisory and people management skills.
- Good communication (oral & written), negotiation and relationship management skills.
- Problem analysis and solving skills.
- Ability to manage multiple priorities.
Minimum qualification:
- Minimum of a second class or its equivalent in Accounting, Economics, Finance or any other relevant discipline.
- Relevant professional qualifications (ACA, ACCA, CPA, CRISC, CISA, etc.).
- An MBA or equivalent postgraduate degree will be an added advantage
- Minimum of 7 years relevant experience in a similar role
What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
10.) Junior Data Analyst
About The Role
We are looking for a savvy Head of Data and Business Intelligence professional with 5+ years of experience with a strong engineering background to join our growing tech team. The ideal candidate's role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organisational reporting and analytics and is also responsible for maintaining, supporting, and upgrading reports, dashboards, cubes and data warehouse. The hire will be responsible for expanding and optimising our data and data pipeline architecture, as well as optimising data flow and collection for cross functional teams.
The Head of Data and BI will support our software developers and data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimising or even re-designing our company’s data architecture to support our next generation of products and data initiatives.
General Duties & Responsibilities
1. Data analysis and BI
- Conduct research for industry and business questions
- Use large data sets to address business issues
- Deploy sophisticated analytics programs, machine learning and statistical methods
- Prepare data for predictive and prescriptive modelling
- Find hidden patterns using data
- Use data to discover tasks that can be automated
2. Data engineering
- Develop, construct, test and maintain architectures
- Strong Engineering background, Big data, ETL tools
- Building and maintaining Data Warehouses/Centralised databases and data modelling
- Building data pipelines
- Align architecture with business requirements
- Data acquisition
- Develop data set processes
- Python, Nodejs, AWS, GCP, serverless functions, distributed systems
- SQL and NoSQL Databases (PostgreSQL, MySQL, MongoDB, Cassandra, CouchDB)
- Data streaming tools (Kafka, Spark, Pub/Sub, Storm)
- Identify ways to improve data reliability, efficiency and quality
What We Offer
- Competitive salary
- A unique opportunity to expand energy access & financial inclusion at scale in West Africa
- A secure position in a rapidly growing company with a young, dynamic and motivated team
- The opportunity to develop new solutions and concepts to support a growing retail and asset financing business
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
- Relocation package
- A return-trip ticket to home per year
- International medical insurance
11.) Content Writer
The Position
Easy Solar is seeking a Junior Data Analyst who will be responsible for providing support to a fast-paced analytics department. The ideal data analyst candidate is curious, creative, highly numerate, and tackles real-world problems using quantitative models. Responsibilities will include complex data manipulation, statistical analysis, and translation of insights into business cases or presentations. Analysts will work on a mix of team-oriented and self-directed tasks.
The Role:
- Analyze and identify business challenges and opportunities, and solve for them using fact based analysis to make strategic and tactical recommendations
- Perform product level modeling/analytics to assist product and pricing strategies for various EasySolar products
- Prepare and present dashboards for management team highlighting key findings and takeaways
- Perform credit analysis of existing customers based on historical behavior, creating models, and testing hypotheses using rigorous monitoring and analysis
Are You A Fit? :
- Strong logical thinking, problem solving, and decision making skills
- Experience with at least one statistical package (R, STATA, SAS, etc.)
- Have good SQL skills
- Have good skills with at least one programming language preferred (Python, Nodejs)
- Have a Bachelor’s degree in an analytical discipline, preferably in Math, Statistics, Computer Science. Or equivalent proven experience.
What we Offer
- Competitive salary
- A unique opportunity to expand energy access & financial inclusion at scale in West Africa
- A secure position in a rapidly growing company with a young, dynamic and motivated team
- The opportunity to develop new solutions and concepts to support a growing retail and asset financing business
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
12.) Group Learning and Development Manager
2. OVERVIEW OF THE ROLE
We are seeking a dedicated Content Writer to create content for blogs, press releases, product descriptions, print collateral, social media, and the company website. The Content Writer's responsibilities include evaluating analytics to adjust content as needed, regularly updating the company's website, and promoting the company blog by pitching articles to various third-party platforms. You should also be able to follow editorial guidelines when creating content.
To be successful as a Content Writer, you should keep abreast of the latest SEO techniques. Ultimately, a top-performing Content Writer should be able to contribute to the development of strategies that will increase reader engagement.
3. RESPONSIBILITIES
- Conduct in-depth research on industry-related topics, to develop original content
- Develop content for online channels: blogs, press releases, social media, website
- Develop content for offline channels: product descriptions, company brochures, external presentations
- Assist the marketing team in developing content for advertising campaigns
- Proofread content for errors and inconsistencies
- Edit and polish up existing content to improve readability
- Conduct keyword research and use SEO best practices to increase website traffic
- Create compelling headlines and body copy to capture the target audience’s attention
- Identify customers’ needs and recommend new content to address gaps in the company's current content
4. QUALIFICATIONS
Education/Experience
- Bachelor’s degree in Communications, Marketing, English, Journalism, or related field. or any related field is preferred
- Proven content writing or copy writing experience
- A portfolio of published articles
Skills
- Excellent writing and editing skills
- Ability to work in a fast-paced environment
- Ability to handle multiple projects concurrently
- Effective communication skills
- Ability to thrive in both reactive and proactive environments
- Consistent professional attitude and behavior
- Ability to work well within a team
- Attention to details with good organizational and time management skills
- Self-starter who is comfortable taking the initiative
- Good decision-making skills, project management skills and problem-solving skills
Please submit relevant work samples alongside your resume when applying.
5. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
13.) Technician - Solar/Electrical
2. About The Role
Easy Solar is a young and innovative, fast-growth company. To keep up with its growth needs, the company is investing massively in learning and development initiatives for its employees. As the Group Learning and Development Manager, you will coordinate those efforts across all of our countries of operation. You will be responsible to develop, test and implement learning and development programs to ensure talents are developed to their full potential. As part of this, you will lead the design and roll-out of the Easy Solar Academy, an ambitious L&D program aimed at providing the required training to Easy Solar employees across the board.
It is a challenging role and you will be responsible for creating, designing, and delivering employee training plans for the company.
3. General Responsibilities
a) Training and Development
- Developing and implementing learning strategies and programs
- Designing e-learning courses, career plans, workshops and more
- Maintaining budgets and relationships with vendors and consultants
- Create and execute learning strategies and programs
- Evaluate individual and organisational development needs
- Implement various learning methods company-wide (e.g. coaching, job-shadowing, online training)
- Design and deliver e-learning courses, workshops and other training
- Assess the success of development plans and help employees make the most of learning opportunities
- Help managers develop their team members through their career path
- Track budgets and negotiate contracts
- In collaboration with Group Head of P & C, hire and oversee training and L&D Specialists
- Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance
- Designs and develops HR training programs for management and employees.
- Develops learning activities, audio-visual materials, instructor guides and lesson plans.
- Reviews evaluations of training courses, objectives, and accomplishments.
- Makes assessments of effectiveness of training in terms of employee accomplishments and performance.
- Trains employees on HR and Company-wide policies, practices and procedures. Presents course materials.
- Consults with management on performance, organisational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance
- Designs, develops, coordinates, implements, delivers and evaluates training programs that support organisation objectives and are aligned with the organisation's business plan.
- Create organisational charts and define each position’s responsibility
- Job rotation
- Conduct on the job training as and when necessary
- Plan/facilitate training and development events
- Exemplifies the desired culture and philosophies of the organisation
b) Mentoring and Coaching
- Develops and cascade a robust mentoring and coaching plan based on consultations with the various departments
c) Talent Management
- Contribute to the design and implementation of career development strategies, tools and resources
- Propose approaches, ideas and business insight to Management to increase the effectiveness, reach and visibility of career programs and help the organisation respond to career and talent-related opportunities and demands
- Manage components of the Career Portfolio by prioritising and coordinating the work of others within and across teams; collect and summarise information and use insights to inform decisions.
- Keep informed of industry best practices and trends in the career space, continually assessing where we can tap into subject matter experts and make improvements.
- Identify the talents in the Company and develop an Easy Solar Talent pool
- Discuss Career path options with high potential employees.
- Develop and implement strategies to attract diverse candidates to all areas of the business
- To organise and prepare for talent reviews, follow up and implementation of development initiatives
d) Succession Planning
- Identify potential high-risk jobs and their successors and the minus 1s for Group heads
- Ensure the transfer of skills/knowledge from expats to locals in the stipulated time agreed.
- Develop and cascade a robust succession plan
e) Graduate Programmes/Internships
- Serve as a point of contact for prospective and current students regarding graduate program/internship and the universities
- Provides administrative support to both the Graduate and internship programs
- Develop and cascade a robust graduate and Internship program for Easy Solar.
f) Easy Solar Academy
- Develop and lead the launch of Easy Solar Academy
- Ensure the development of learning portal
- Ensure that all course materials uploaded on the portal are appropriate.
- Provide reports to GHP&C on learning and development across the group
4. Required Skills
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- High ethical standards and ability to exhibit a high level of confidentiality
- Business awareness/knowledge
- Excellent planning, coordination and follow up skills
- Ability to work effectively and meet tight deadlines with minimal support
- Excellent interpersonal and team skills
- Excellent reporting and documentation skills
- Strong analytical skills
- Counselling skills
5. Educational Qualification and Experience
- Proven experience as an L&D Manager, Training Manager or similar
- Current knowledge of effective learning and development methods
- Familiarity with e-learning platforms and practices
- Experience in project management and budgeting
- Proficient in MS Office and Learning Management Systems (LMS)
- Excellent communication and negotiation skills; sharp business acumen
- Ability to build rapport with employees and vendors
- Professional certification (e.g. CPLP or CIPD) is a plus
- Degree in Human Resource Management, BSc/BA in Business, Psychology or a related field, Bachelor's degree in training and development or organizational development or other relevant qualification
- Three years of training experience, and at least one year of management experience.
- Experience designing and implementing effective training and development programs
- Knowledge of employee engagement drivers and strategies
- High degree of professionalism, maturity and confidentiality
- Minimum of 4 years experience, with at least 2 in an HR generalist role supporting recruitment, employee relations, training and development
- MBA preferred or relevant qualification
14.) Assistant Technician (Solar/Electrical)
ABOUT THE ROLE
The Technician-Solar/Electrical shall be primarily responsible for supporting the Company’s Power Solutions team. The main tasks shall include assembling, installing, and maintaining solar panel systems on rooftops or other structures.
GENERAL DUTIES & RESPONSIBILITIES
Primary responsibilities to perform project installations include:
- Mechanical/structural mounting of racking, modules, and electrical equipment
- Assembly of mounting hardware
- Attic work in homes and businesses to verify the structural attachment
- Working on residential and commercial rooftops as well as installing ground-mounted systems
- Pulling inventory for specific projects
- Following the layout of solar modules
- Attend mandatory training sessions on new products, methodology, and safety
- Perform servicing & maintenance of PV system as required
REQUIRED SKILLS & QUALIFICATION
Knowledge and skill requirements include:
- Diploma in electrical engineering
- 5 years of experience electrical installation in home and office wiring.
- Basic understanding/experience with electrical wiring of AC and DC systems is preferred
- Possess demonstrable mechanical aptitude and basic electrical knowledge.
- Experience with all types of hand-held and power tools
- Team player who listens, learns, and actively communicates
- Visual thinker good at problem solving and implementing ideas
- Desire to learn and master all aspects of installing solar PV systems!
- Professionalism and excellent communication skills.
- Ability to work overtime and non-standard working hours (nights, holidays, weekends), when needed
- Understanding of general workplace safety and the ability to follow safety standards, as well as help the company improve upon the standards in place.
- Women are encouraged to apply
WHAT WE OFFER
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions.
- The opportunity to take part in Sierra Leone's most exciting entrepreneurial Company that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability.
- Frequent coaching and training.
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast
15.) Sales Analyst
2. About the Sales Analyst Role
Easy Solar is looking for a Sales Analyst to join our team. The Sales Analyst will report to the Head of Sales will be responsible for compiling and analyzing sales and market data and providing valuable feedback and actionable insights to guide our promotional and sales activities.
To be successful as a Sales Analyst you should be able to analyze large amounts of data, accurately project sales trends, identify sales opportunities, and provide practical guidance to optimize sales strategies and increase market share.
3. General Duties and Responsibilities
- Compiling, analyzing, and reporting sales data.
- Monitoring and analyzing competitive activity, customer, and market trends.
- Providing actionable insights to guide the sales and marketing teams.
- Contributing to the development of sales plans and objectives
- Monitoring and evaluating sales performance.
- Forecasting demand, revenue, and expenses.
- Determining sales potential and making recommendations.
4. Required Skills & Qualification
- Degree in Business Administration, Finance, or related field
- Experience in sales & marketing analysis.
- Strong research and data analysis skills.
- Proficiency in Microsoft Office and CRM software.
- Strong communication and presentation skills.
- Projection and forecasting skills.
- Ability to work independently and with cross-functional teams
- Women are encouraged to apply
5. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in Sierra Leone's most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices, and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast
16.) Sales Support Officer
2. About the Role
Easy Solar operates a large network of shops and agents across the country which collects cash payments from their customers. It is key to our operations to ensure that the cash collected by this distribution network is sent back to HQ in a timely manner, agents’ cash balances are properly monitored, and the team in charge of doing so is managed effectively. The Sales Support Officer will play a vital role in ensuring the company maintains proper collection rates and does so in an efficient manner. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by his or her supervisor.
3. Responsibilities & KPIs
A. Sales Support: Responsibilities
- End to End Management (planning, process creations, and implementation) of Cash/Mobile Money collections daily/weekly or as needed from Easy Solar Agents and Shops
- Identify opportunities and strategies to increase efficiency and effectiveness of collections process through Mobile Money or other means
- Management and daily upkeep of “Live” Agent Commission Platform (AMT)
Duties: Daily/Weekly
- Resolve all issues raised through support comms (Whatsapp, 3cx, vtiger, other)
- Confirm, then record all failed Mobile money payments for further deduction
- Ensure weekly sales report is sent and received by all sales team
- Update all agents who are eligible for rewards and prepare report
Duties: Monthly
- Prepare Monthly report on All agents and Shops Collection status
- Prepare Monthly report on All agents Monthly expense and send to finance department
- Prepare sales team bonuses (Sales Supervisors, Territory managers) send to fiance
- Ensure All Shops Brand Ambassadors are paid monthly by coordinating and liaising with the support team members
- Prepare Monthly report on top performing sales agents and shops
B. Operation/Communication/Analysis: Responsibilities
- Regular communication with Field Staff and Customer Care Teams on responding to commission, agent balance, and agent queries and other on a regular basis
- Regular updates to Easy Solar official WhatsApp Groups on daily basis with reporting on remittance updates and collection trends
- Weekly reports to HOS on analysis, trends, feedback from Easy Solar Agents and various departments on agent remittances, collection rates, commission deductions, etc.
- Attend and participate in bimonthly agent training and on-boarding sessions of new agents
Duties:Daily/Weekly
- Attend to the Field Sales team through various support comms (whats app, 3cx, other), provide support and resolve all issues.
- Ensure all tickets raised by the Agent support officer are resolved and close to satisfaction
- Liaise with shop support team and resolve all Brand ambassadors inquiries
4. Key Performance Indicators (KPIs)
- Deliver within the Collection Targets (Monthly and Quarterly) set by SMT
- Attention to detail and zero leakage of collection and deduction amongst agents or shops
- 100% satisfaction and response rate to Easy Solar Sales Agents and Shop staffs
- Zero leakage of Collection or stock amongst Sales Agent and Shops in assigned territory
5. Desired Skills & Experience
- Bachelor’s Degree in (preferably a banking/accounting degree or related field)
- Minimum of 2 years of microfinance/loan recovery experience or related experience
- Knowledge of proper and ethical debt collection techniques
- Fluency in English and Krio; local language skills are desirable
- Strong verbal and written communication skills
- Proficient in spreadsheet and database applications
- Strong customer service orientation
- Willingness to travel regularly
Women are strongly encouraged to apply
6. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
17.) Planning Manager
2. About the Role
An exciting opportunity to build and run a Sales & Operations Planning process, with a planning organization to support it, for a fast-growing, multi-country business in West Africa. The role will require building people, processes and systems capabilities in a challenging, but quickly developing, environment and has the potential to be one of the largest supply chain roles in the territory. lead, train and motivate a multi-country supply chain. Based in Freetown, Sierra Leone, the ideal candidate will have a very strong supply chain background, a genuine interest in working for a social enterprise that combines social impact and financial performance, and an exceptional ability to team.
3. General Duties and Responsibilities
- Team building – Identify, recruit and develop Planning Team to cover Demand and Supply Planning across the business
- Team management - Providing leadership, direction and management of the Planning Team in Sierra Leone and Liberia
- Demand Planning – Working closely with Sales to implement robust Demand Planning processes. Standardising dis-aggregation and forecasting methods and procedures. Introducing Demand Risks & Opportunities
- Supply Planning – Working closely with Procurement to implement robust Supply Planning processes. Creating a clear view of supply lead-times and stock policies. Implementing Supply Risks & Opportunities
- Replenishment – Working closely with Logistics to implement replenishment policies to govern stock movement around the in-country network
- Sales & Operations Planning – Work with Head of Supply Chain and Finance function to introduce a robust monthly S&OP process
- Reporting – Establish a set of Supply Chain KPI and dashboards
4. Required Qualifications
- University degree or equivalent in a Supply Chain related field
- Minimum of 7 years’ supply chain experience, preferably with Demand and Supply related roles
- Demonstrating a sense of urgency is essential as this position requires a hands-on, problem solving, multitasking team member who has a strong understanding of planning, customer service and supply chain in general
- Ability to design, communicate and implement processes
- Ability to clearly communicate and present data, analysis and recommendations at all levels
- Ability to build strong relationships with, and influence other supply chain functions.
- Can present the inconvenient, brutally honest, truth in an appropriate and helpful manner
- Strong analytical skills with ability to define problems, collect data, establish facts, and draw valid conclusions
- High integrity, a strong worth ethic, and be a self-starter as well as have the ability to juggle multiple projects
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
5. What We Offer
- A very attractive, performance-based, remuneration with benefits
- Plenty of opportunities to grow within the company and take management positions
- The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
- Frequent coaching and training
- The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
