Job Vacancy @ Goal Sierra Leone – IT Manager

INTERNAL & EXTERNAL 

General Description of GOAL’s Work in Sierra Leone 

GOAL has been present in Sierra Leone since 1999, with an overall aim to contribute to poverty and vulnerability reduction  through the implementation of integrated, multi-sectoral interventions, with a primary focus on improving Reproductive,  Maternal, Neonatal, Child and Adolescent health (RMNCAH) specifically addressing teenage pregnancy. GOAL is also  improving rural water supply, urban WASH focusing on faecal sludge management and promoting social inclusion,  empowerment, and the promotion of decent work through systems-based programme approaches and community led  social and behavioral change. GOAL currently operates in Western Area Urban (Freetown), Kambia, Bombali, Koinadugu,  Moyamba and Kenema Districts, with funding from Irish Aid, Charity Water and DFID, and now the Community foundation  Ireland for its new blue economy program that is focused on food security and livelihood improvement.

GOAL is working with the stakeholders and is focusing on the support to DHMTs and Freetown City Council, Water Directorate in  planning and management to improve reproductive health and WASH outcomes.

GOAL Sierra Leone is delivering programmes in 6 districts particularly in WASH, Adolescent sexual reproductive health, health system strengthening and inclusion. In Freetown and Kenema, GOAL implements WASH programming (FSM project utilising the  systems approach in Freetown funded under Gates Foundation & Irish Aid and rural WASH with a focus on sanitation  marketing, water points sustainability in Kenema funded under CW and IA).  

In Freetown, Kenema, Kambia, Bombali, Koinadugu and Moyamba GOAL is implementing health system strengthening including  clinical mentorship pilot in Kenema funded by DFID and Irish Aid and an Inclusion Programme focusing on the promotion of decent  work through advocacy particularly on the situation of informal sector workers, anti-human trafficking and child labour in collaboration  with the World hope International and Sierra Leone Labour Congress funded by the European Union.

On this note, GOAL Sierra Leone would like to invite well experienced and professional applicants for the  undermentioned replacement role: 

Overview of the Role:  

GOAL SL is seeking an ITC Manager to join the Systems Team. The ITC Manager provides end user support (ITIL Service Desk  level 1 and 2) to both GOAL staff and National government counterparts. The ability to communicate effectively and build connections  with our colleagues across our international movement is essential.

Main Responsibilities:  

Based in the Technology Team and reporting to the Systems Director, the ITC Manager will:

➢ Support the coordination of work and information flow between the Technology function and other internal teams, ensuring  process integrity.

➢ Proactively support day-to-day IT operations ensuring consistency with office-356 processes and procedures.

➢ Respond to internal IT requests, analyzing and providing solutions in a timely manner. providing user support to both GOAL  SL and partner.

➢ Provide day-to-day technical support in the use of current TI information technology systems.

➢ Provide technical assistance in person, via phone, and remotely.

➢ Provide assistant in the maintenance and utilization of TI videoconference systems.

➢ Provide technical support to users on TI standard computer systems, software, and hardware.

➢ Set up new users, desks and moving equipment; Set up laptops and install software.

➢ Provide IT induction for new employees, process requests for account creation and deletion.

➢ Process requests for password resets, creation of mailings lists and shared mailboxes.

➢ Help to document, track, and monitor all cases ensuring timely resolution.

➢ Support asset and license management. Help keep the Fixed Asset Register of laptop and desktop devices up to date.

➢ Provided IT Security Services expertise, primarily Sophos Encryption and Antivirus, BitLocker.

➢ Ensure processes are up to date and meet the needs of the team, suggest improvements where necessary.

➢ Support the organisation of institutional meetings and contribute to appropriate information management including preparing  documentation before and after events.

➢ Set up a monthly equipment checks across the organisation.

➢ Contribute to the overall functioning of the Technology Team by providing proactive and ad hoc. support in close consultation with the Systems Director.

Safeguarding:  

• Maintain safe working environment for all staff/beneficiaries.
• Ensure risk mitigation measures are in place and adhered to.
• Ensure staff/beneficiaries fully understand Safeguarding reporting procedures.
• Ensure Safeguarding measures are implemented within areas of responsibilities.
• Ensure do-no-harm to children and vulnerable adult we meet.
• Follow-up, and address, Safeguarding issues appropriately.

Requirements:  

• Relevant ICT Degree and/or relevant professional qualification/s or equivalent experience in the ICT sector.
• 3+years of relevant work experience servicing the information systems needs of a small/medium size organisation,  preferably with international footprint.
• Familiarity with the ITIL framework of best practice for IT Service Management.
• Demonstrated experience with Microsoft operating systems and cloud services, including Office 365.
• Knowledge of IT security and IT business continuity/disaster recovery an asset.
• Familiarity with Microsoft Office and related applications.
• Experience managing endpoint security solutions.
• Strong analytical and problem-solving skills and ability to diagnose and resolve issues effectively and efficiently.
• Strong organizational skills and ability to successfully manage priorities in a dynamic and fast paced environment.
• Good interpersonal skills with the ability to communicate ICT matters to individuals with diverse backgrounds.
•   High degree of service orientation and ability to remain calm and courteous under pressure.
• Ability to work effectively both independently with minimum supervision and as part of a small team.
• Ability to travel to field offices to support field teams.
• Service Desk system experience
• Microsoft Teams experience.

General terms and conditions. 

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any  information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or  organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to  adhere to these policies any job offers made are also subject to police clearance. GOAL is an equal opportunity employer.

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum  possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any  other harm. One of the ways that GOAL shows this ongoing commitment to safeguarding is to include rigorous background and  reference checks in the selection process for all candidates.

Safeguarding 

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum  possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any  other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and  reference checks in the selection process for all candidates.  

Accountability within GOAL 

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered  a job with GOAL will be expected to adhere to the following key areas of accountability: 

• Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety,  confidentiality, do no harm principles and unacceptable behaviour protocols. 
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area. • Report any concerns about inappropriate behaviour of a GOAL staff or partner. 

If you have these skills and interested in joining our committed and dynamic Team, please send your cover letter and up-to-date  CV to jobs@sl.goal.ie. on or before 5:30 pm – 5th March, 2025 please note that a copy of the application letter must be sent  to the NGO Desk Manager, Ministry of Labour, New England or emailed to: employmentdesk71@gmail.com

Only shortlisted applicants will be contacted for interview. 

GOAL provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion,  sexual orientation, age, marital status, or disability.