Catholic Relief Services is recruiting to fill the following positions:
1.) Feedback, Complaint and Response Mechanism Call Center Officer
2.) SBCC Senior Officer
3.) Project Support Officer
4.) MEAL Officer
5.) Snr ICT4D/MEAL Officer
6.) Grant Accountant
7.) Finance Officer
See job details and how to apply below.
1.) Feedback, Complaint and Response Mechanism Call Center Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for X1 Position: Feedback, Complaint & Response Mechanism Call Center Officer
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS Sierra Leone
Since 1963, Catholic Relief Services has demonstrated unwavering commitment in Sierra Leone in fulfillment of the aspirations of the Catholic Bishops and the catholic community of the United States to assist the poor and venerable overseas in partnership with Government, other organizations, communities, and people without classifications of creed, race, or nationality. CRS Sierra Leone has reputably evolved its development strategies in responds to changes in national contexts and developments priorities. Today CRS has proudly carved competitive competence in responding to emergencies and promoting health, education, agriculture, and urban resilience in Sierra Leone.
Catholic Relief Services is committed to ensuring all CRS staff and affiliates uphold their ethical and legal obligations to treat all people with respect, to actively prevent all forms of harm or abuse caused by staff/affiliates, especially towards program participants, other vulnerable community embers, and other staff/affiliates, and to report suspicions or concerns of any such violations. CRS is also committed to ensuring that projects consult communities and implement feedback response mechanism to collect and respond to community feedback. These commitments are reflected in the CRS Policy on Safeguarding, as well as CRS’ MEAL policies and procedures (MPP), which outline the responsibilities of CRS staff to be accountable to donors and to program participant. MPP 6 on Accountability to beneficiaries requires CRS staff to engage with partners to utilize an approach to accountability, in line with the CRS Protection Policy, that emphasizes the importance o listening to and understanding the diverse needs of the women and men, girls and boys we serve, a d reflecting those needs in the project’s decision-making processes and activities.
Part of the CP accountability mechanism will include the use of a Toll-Free Call Center which will host and operate Free Line(s) on a short code with dedicated VPNs to route calls between the h Steed server and the soft/lP phones located in CRS office that hosts, configures, and sets up ticketing system for opening and following up on tasks arising from inbound calls where email alerts are generated and sent to individuals with assigned tickets.
Job Title: Feedback, Complaint and Response Mechanism Call Center Officer
Department: CRS Country Programs
Reports To: Country Program MEAL Coordinator
Country: CRS-Sierra Leone.
Duty Location: CRS Freetown
JOB SUMMARY
All CRS and partner staff have crucial role to implement the FCRM in an effective, efficient, and confidential manner, some of them have direct implementation role whereas some other have a support roles. The FCRM Call Center Officer will be managing the CRS Toll-Free Call Center, receiving feedback from projects participants and other stakeholders, assigning feedback to project managers, and monitoring and reporting all feedback
and responses in collaboration with the CP MEAL Coordinator, all project MEAL managers, project managers, and other SMT members. He/she shall continuously seek to improve the quality of the Toll-free call center in line with CRS principles on data protection and security and ensuring the relevance and sustainability of the Toll-Free Call center.
Specific Responsibilities ;
- To receive, review, categorize, and assign all feedback and complaints safely and confidentially.
- Work with persons related to assigned feedback to respond to feedback and complaints provided safely and confidentially.
- Collaborate with the CP MEAL coordinator, IT manager, and the Toll-Free line and Call center service providers to maintain effective and uninterrupted operations of the call center during working and non-working hours including holidays through the IVR system.
- Collaborate with all project MEAL managers and officers to ensure feedback shared (formally or informally) through other channels of FCRM is documented, managed, and effectively utilized
- To support the design, review, and execution of FCRM channels through the designed platforms.
- To record all callers’ interviews into the call center database system and consolidate all FCRM channel’s feedback/data.
- To prepare trend analysis and provide bi-weekly, monthly, and quarterly summary report on the progress of feedback and responses on the call center for the attention of the MEAL Coordinator • Collaborate with PMs/MEAL managers to monitor levels of satisfaction with the FCRM to enhance accountability to the communities we serve.
- To comply and maintain CRS ethical standards in MEAL by ensuring the privacy and confidentiality of all types of data (feedback and response) collected and stored.
- To support learning and reflection meetings by providing data and analytical reports/dashboards of feedback and status of responses, and emerging issues across projects.
- To maintain an updated version of the FCRM flowchart and menu and provide orientation to the project team and other CRS staff on the FCRM system including FCRM forms.
- Apply good practices for data management and data protection to FCRM data
Minimum Qualification
- Bachelor’s degree in Social Sciences, International Development, or International Relations, or in the field of Statistics, Mathematics, Economics, Accounting, Management, or Computer Science
- Minimum of 2 years of work experience in handling and managing Toll-Free Call Centers
- Proficiency in using Microsoft platforms (Word, Excel, and PowerPoint), data analysis, data analytics, interpretation, and management.
- General knowledge of technical principles and concepts in Toll-Free Call Centers and accountability. Excellent oral and written communication skills
- Ability and willingness to travel to remote areas
- Ability to work under pressure, handle multiple tasks, and meet deadlines
- Good interpersonal skills, strong listening skills, and the ability to work in a team required
- Transparent communication – Capable of taking proactive steps to share information and results with the required persons or group of persons.
- Being able to facilitate FCRM good practices orientation and presentation
- Alignment with standards – Being able to demonstrate that FCRM roles and responsibilities have been discharged in compliance with agreed FCRM principles and Accountability practices.
- Responsiveness – Ensuring that FCRM channels are established, functional and accessible so that stakeholders can voice their feedback, ideas, suggestions, and complaints; and committing to provide an appropriate response on how their inputs are informing project decisions.
- Participation – Capable of encouraging varying degrees of contributions from different types of stakeholders.
- Responsible Data – To collect, manage, utilize, archive, and (when necessary) responsibly destroy data in a way that protects constituent privacy and rights, and is by CRS Responsible Data Values and Principles and international and local regulations.
- ICT4D – Demonstrate experience using Microsoft platforms (Word, Excel, PowerPoint, CommCare, PowerBI), and data management including database management, cleaning, analysis, and visualization.
- Good relationship management skills and the ability to work closely with FCRM stakeholders
- Attention to detail, accuracy, and timeliness in executing assigned responsibilities
- Ability to work as part of a diverse and multicultural team.
- Time management and the ability to focus on multiple priorities
Knowledge, Skills, and Abilities
- Demonstrate relationship management skills and the ability to work effectively with culturally diverse groups.
- Strong written and verbal communication skills with the ability to write reports
- Proactive, results-oriented, and service-oriented
Required Language
- English proficiency preferred with a sound knowledge of Krio a key requirement. Knowledge of other local languages will be an added advantage.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and
my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28th November, 2022.
2.) SBCC Senior Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 1 Position: SBCC Senior Officer – Global Fund
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Project Background
For Over 7 years, CRS Sierra Leone has successfully implemented a global fund project. The project’s success has been contributed to the commitment and support of the team. CRS Sierra Leone accepted a COVID-19 fund to address the covid 19 pandemic in areas of implementation.
Job Title: SBCC Senior Officer
Department: Programs: Global Fund Project
Reports To: Project Director
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 30%.
Job Summary:
This position will facilitate the achievement of project objectives through coordination, stakeholder management, and providing technical guidance on Social, behavioral, and change communication on Malaria, Tuberculosis, and HIV/AIDS. Ensuring best practices and consistency is applied in quality program implementation.
Roles and Key Responsibilities:
- Organize and lead the implementation of all assigned project activities as outlined in the detailed implementation plan in line with CRS program quality principles and standards, donor requirements, and good practices.
- Ensure learning properly accompanies project activities throughout the project cycle. Support accountability through coordinating project evaluation activities and guiding partners in their efforts to reflect on project experiences. Analyze implementation challenges and report any inconsistencies and/or gaps to inform adjustments to plans and implementation schedules.
- Coordinate and oversee working relationships with all local project stakeholders and serve as the liaison between them and the project team to mobilize local actors and promote project activities and impact.
- Supervise and perform ad-hoc inspections of various processes and resources at project sites to ensure timely project activities implementation and adherence to established process standards and procedures. Ensure proper tracking of resource use for project activities through periodic budget reviews and follow-up with and assistance to implementing partner.
- Support and coordinate capacity building and technical support activities to ensure assigned project activities are implemented per project guidelines and standards.
- Coordinate provision of any logistical and administrative support to staff and partners. • Ensure project documentation for assigned activities is complete with all required documents and is filed per agency and donor requirements. Assist with preparation of trends analysis reports and documentation of case studies and promising practices
Basic Qualifications:
Education and Experience
- Bachelor’s degree in Public Health, or related sector.
- At least 5 years of experience managing large-scale development grants, preferably focusing on Global Fund/Health Projects.
- Knowledge of technical principles and concepts in Malaria, Tuberculosis, and HIV/AIDs. General knowledge of other related disciplines to ensure a proper cross-sectoral approach.
- Experience in writing content for donor reports and proposals.
- Knowledge of capacity-strengthening best practices.
- Experience with program monitoring and evaluation and analysis.
- Experience and skills in networking and relations with donors, peer organizations, and faith-based and civil society partners. Understanding of partnership principles.
Required Languages – English Language (Krio is optional).
Travel – Must be willing to travel up to 30%
Knowledge, Skills, and Abilities
- Strong relationship management skills with the ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings • Good strategic, analytical, problem-solving, and systems thinking skills with the capacity to see the big picture and the ability to make sound judgment
- Good technical writing skills
- Presentation, facilitation, training, mentoring, and coaching skills
- Proactive, resourceful, and results-oriented
Preferred Qualifications
- Knowledge of CRS Partnership strategy and Partner management experience is an advantage. • Prior experience working in the West African region, is preferred.
- Excellent report writing skills.
- Exceptional knowledge and experience in budget management and project management. • Ability in Microsoft Office Publisher, Word, PowerPoint, Excel, and Outlook.
- Supervisory Responsibilities (None)
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28th November 2022.
3.) Project Support Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 1 Position: Project Support Officer – Global Fund
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Project Background
For Over 7 years, CRS Sierra Leone has successfully implemented a global fund project. The project’s success has been contributed to the commitment and support of the team. CRS Sierra Leone accepted a COVID-19 fund to address the covid 19 pandemic in areas of implementation.
Job Title: Project Support Officer
Department: Programs: Global Fund Project
Reports To: Project Director
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 30%.
Job Summary:
The main purpose of this position (Project Support Officer) is to facilitate the effective implementation of the GF Grant by supporting program activities, including Monitoring & Supervisory Visits, as well as Programme and Operational Review meetings. S/he will provide general administrative support and ensure that adequate resources are available for program activities on a timely basis.
Specific Job Responsibilities:
Program Quality:
- Coordinate logistics for program implementation – arrange for transportation, accommodation, refreshment, and payments, and ensure timely liquidation
- Ensure availability of enough training materials for training and requisitioning of goods and services.
- Organize and support meetings, and workshops, including ordering materials. Also, verify and confirm the quality of these materials before they are used.
- Create requisitions for the various goods and services requirements under the grant, ensuring the running of the grant
- Organize and manage schedules and calendars for GF grant implementation
- Contribute to the development of project plans under the guidance of the Program Director.
- Assist respective unit leads in monitoring and supervising SR’s activities and reviewing relevant documents
- Manage invoices, expenses, and other payment documents, providing first-level verification of payment documents. The Support Staff will sort and verify timesheets (and other documents) for timely payment of personnel and personnel participating in other program activities
- Provide payment information to both internal and external team members when requested
- Identify gaps in program implementation and work with relevant program personnel to resolve these
- Participate in relevant program activities where additional support is needed
- Other duties as may be assigned by the supervisor
Management and Administration:
- Maintain and continuously improve administrative systems within GF Malaria, including filing and creating relevant databases (such as campaign personnel databases for account verification, validation, payment, and follow-up)
- Support administrative duties; including printing, photocopying, and other administrative tasks in support of the team
- Support subunits in the development of the annual procurement plan, provide updates to procurement units, and assist with the tracking of the activities
- Assist in the recruitment, hiring, and onboarding process for new staff members and consultants
- Work closely with other members of the team to ensure adequate documentation of program processes
Risk Management:
- Support the Grant Manager in a quarterly review of the Risk Management Plan
- Work closely with the various program leads in updating the Risk Management Plan
- Supporting the team in implementing risk mitigation actions
Documentation:
- Ensure appropriate documentation is in place for Grant activities
- Ensure appropriate filing system for Grant documents
- Facilitate knowledge sharing within the team
Inventory/Asset Management:
- Support the Inventory Unit to maintain an up-to-date inventory of all GF Malaria assets
- Responsible for receiving procured items in collaboration with the Procurement unit
- Work closely with the Inventory unit to physically mark all assets in the asset register
- Responsible for SR spot check on GF Assets
- Make recommendations to the management on asset disposal as required
- Ensure functionality of office equipment, and requisition new equipment and supplies as needed
Community Accountability:
- Support the Community Accountability team
- Support quarterly review of CSO documentation
- Support periodic spot checks on CSO activities
- Work with the various teams on quarterly Monitoring and Supervisory visits
Basic Qualifications:
Education and Experience
- First degree (HND/BSc/BA) in a relevant field
- Minimum of 2 years of work experience
- Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills.
- Experience with financial compliance is desirable
- Proven ability to function effectively as part of a multicultural team.
- Excellent cross-cultural communication skills and proven diplomatic and negotiation skills.
- Excellent English language oral and written communication skills.
Required Languages – English Language (Krio is optional).
Travel – Must be willing to travel up to 30%
Knowledge, Skills, and Abilities
- Strong relationship management skills with the ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
- Good strategic, analytical, problem-solving, and systems thinking skills with the capacity to see the big picture and the ability to make sound judgment
- Good technical writing skills
- Presentation, facilitation, training, mentoring, and coaching skills
- Proactive, resourceful, and results-oriented
Preferred Qualifications
- Knowledge of CRS Partnership strategy and Partner management experience is an advantage.
- Prior experience working in the West African region, is preferred.
- Excellent report writing skills.
- Exceptional knowledge and experience in budget management and project management.
- Ability in Microsoft Office Publisher, Word, PowerPoint, Excel, and Outlook.
- Supervisory Responsibilities (None)
Key Working Relationships:
- Internal: Program Director, CRS Global Fund Program Team, Head of Operations, Finance, Procurement, and Administration Staff
- External: Sub Recipients, State Ministries of Health (SMOH), and National Malaria, Tb/Leprosy, and HIV/AIS Control Programs within the Ministry of Health (MoH)
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28th November 2022.
4.) MEAL Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 1 Position: MEAL Officer – Global Fund
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work are conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Project Background
For Over 7 years, CRS Sierra Leone has successfully implemented a global fund project. The project’s success has been contributed to the commitment and support of the team. CRS Sierra Leone accepted a COVID-19 fund to address the covid 19 pandemic in areas of implementation.
Job Title: MEAL Officer
Department: Programs: Global Fund Project
Reports To: MEAL Manager
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 70%.
Job Summary:
Under the overall supervision of the Global Fund Project Director and directly reporting to the M & E Manager, the M & E Officer will serve as a team member and be responsible to support and ensure the implementation of all Global Fund NFMIII project activities in Sierra Leone. The M & E Officer will support the M & E Manager and other Project Staff with the design and implementation, monitoring, and reporting of all Global Fund-related interventions. The M & E Officer is expected to spend at least 70 % of his or her time in the field monitoring activities and the remaining time in Freetown supporting report writing and updating data entry and files.
Roles and Key Responsibilities:
- Support Project Staff and SRs to follow M & E procedures.
- Collect all required information for M&E data (according to the tools and written reporting procedures)
- Confirm the accuracy of data and follow up with SRs to resolve discrepancies
- Create and maintain a database of reports and data submitted by all SRs (Keep track of received data and source documenting hard and soft copies)
- Support the team with initiating and processing various forms.
- Verification of data provided by SRs.
- Assist in research-related activities.
- Participate in the preparation of progress updates for submission to the donor.
- Conduct monitoring visits with other Project Staff
- Assists in establishing and maintaining an effective and efficient records management system
- Generates reports and responds to inquiries regarding entered data as requested
- Contributes to a team effort and accomplishes related results as required
- Performing other duties as required and in line with the Project.
Basic Qualifications:
Education and Experience
- Bachelor’s Degree in a relevant discipline related to development and MEAL: statistics, mathematics, computer science, etc.
- Minimum of 4 years of work experience in project implementation.
- Experience working with NGOs, and partners, preferably on health projects
- Skilled in working collaboratively with others not under supervisory control to achieve results • Able to work with diverse groups of people in a multicultural, team environment
- Self-motivated and able to work without close supervision, including prioritizing work and multi-tasking to meet deadlines
Excellent organization, planning, and analytical skills; detail-oriented
Required Languages – English Language (Krio is optional).
Travel – Must be willing to travel up to 70%
Knowledge, Skills, and Abilities
- Strong relationship management skills with the ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings • Good strategic, analytical, problem-solving, and systems thinking skills with the capacity to see the big picture and the ability to make sound judgment
- Good technical writing skills
- Presentation, facilitation, training, mentoring, and coaching skills
- Proactive, resourceful, and results-oriented
Preferred Qualifications
- Knowledge of records management procedures
- Ability to operate various word-processing software, spreadsheets, and database programs • Interact and maintain good working relationships in a cross-cultural environment
- Communicate efficiently and effectively both verbally and in writing
- Carry out multiple tasks and meet deadlines
- Follow instructions furnished in verbal or written format
- Detail oriented
- Supervisory Responsibilities (none)
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28thNovember 2022.
5.) Snr ICT4D/MEAL Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 1 Position: Snr ICT4D/MEAL Officer – Global Fund
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work are conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Project Background
For Over 7 years, CRS Sierra Leone has successfully implemented a global fund project. The project’s success has been contributed to the commitment and support of the team. CRS Sierra Leone accepted a COVID-19 fund to address the covid 19 pandemic in areas of implementation.
Job Title: Snr ICT4D/MEAL Officer
Department: Programs: Global Fund Project
Reports To: MEAL Manager
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 40%.
Job Summary:
Under the overall supervision of the Global Fund Project Director and directly reporting to the M & E Manager, the Senior ICT4D / MEAL officer will serve as a team member and be responsible to support and ensure the implementation of all Global Fund NFMIII project activities in Sierra Leone. The Senior ICT4D / MEAL officer will support the ICT Manager and M & E Manager and other Project Staff with the digitization, design, implementation, monitoring, and reporting on all Global Fund related interventions. The Senior ICT4D / MEAL officer is expected to spend 40% of his or her time in the field monitoring activities and the remaining time in Freetown supporting troubleshooting, generating statistical reports, report writing, and updating data entry and files
Roles and Key Responsibilities:
- Deploy, configure, and maintain ICT4D systems and databases and troubleshoot and address issues to ensure optimal performance
- Configure and maintain applications and user devices
- Provide timely and quality service delivery, technical support, and advice to users’ request • Prepare statistical reports for ICT4D generated data using Power-BI, COMM Care, DHIS 2, and other platforms
- Establish SOPs to ensure required agency standards are met by staff and partners
- including networks Support Project Staff and SRs to follow M & E procedures
- Collect all required information for M&E data (according to the tools and written reporting procedures)
- Confirm the accuracy of data and follow up with SRs to resolve discrepancies
- Create and maintain a database of reports and data submitted by all SRs (Keep track of received data and source documenting hard and soft copies)
- Support the team with digitizing, initiating, and processing various surveys, reporting forms, and systems
- Provide input to MEAL system design and review discussions
- Supervise quality data collection and management activities at the field level
- Contribute and analyses and reflective discussions on ongoing monitoring data and reports from partners
Basic Qualifications:
Education and Experience
- Bachelor’s Degree in a relevant discipline related to development and MEAL: ICT, statistics, mathematics, computer science, etc.
- Minimum of 4 years of work experience in a similar position
- Experience working with NGOs, and partners, preferably on health projects
- Skilled in working collaboratively with others not under supervisory control to achieve results
- Able to work with diverse groups of people in a multicultural, team environment
- Self-motivated and able to work without close supervision, including prioritizing work and multi tasking to meet deadlines
- Excellent organization, planning, and analytical skills; detail-oriented
Required Languages – English Language (Krio is optional).
Travel – Must be willing to travel up to 40%
Knowledge, Skills, and Abilities
- Knowledge of records management procedures
- Ability to navigate with ease through the DHIS 2 platform
- Ability to use COMM Care
- Ability to operate various word-processing software, spreadsheets, and database programs
- Interact and maintain good working relationships in a cross-cultural environment.
- Communicate efficiently and effectively both verbally and in writing
- Carry out multiple tasks and meet deadlines
- Follow instructions furnished in verbal or written format
- Detail oriented
KEY WORKING RELATIONSHIPS
- Internal: GF Project Director, ICT Manager, Program Manager, M & E M a n a g e r , Zonal Coordinators, and CP MEAL Coordinator
- External: Program Sub Recipients, MOHS, Other Partners
Preferred Qualifications
- Knowledge of CRS Partnership strategy and Partner management experience is an advantage.
- Prior experience working in the West African region, is preferred.
- Excellent report writing skills.
- Exceptional knowledge and experience in budget management and project management.
- Ability in Microsoft Office Publisher, Word, PowerPoint, Excel, and Outlook.
- Supervisory Responsibilities (None)
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the Desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28thNovember 2022.
6.) Grant Accountant
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 2(Two) Positions: Grant Accountant – Global Fund
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work are conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Project Background
For Over 7 years, CRS Sierra Leone has successfully implemented a global fund project. The project’s success has been contributed to the commitment and support of the team. CRS Sierra Leone accepted a COVID-19 fund to address the covid 19 pandemic in areas of implementation.
Job Title: Grant Accountant
Department: Programs: Global Fund Project
Reports To: Grant Manager
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 50%.
Job Summary:
The position would efficiently provide comprehensive information, clerical, and accounting services to assist the Finance Department in executing processes and delivering service needs that support high-quality programs serving the poor and vulnerable. As part of an experienced finance team, you will deliver quality support in your role, applying clearly defined accounting and financial reporting processes, procedures, and service standards. To support all financial management aspects of the Global Fund project and works directly with SRs to ensure compliance with contracts and financial reporting in line with the standards and policies of the Global Fund and CRS. Review and validate supporting documentation before processing of financial transactions to ensure all required documents are accurate and complete and authorizations are in place. Assess, evaluate, and monitor sub-recipient financial management processes in accordance with CRS policies and strengthen the financial management capacities of all SRs. Ensure compliance with reporting deadlines and contracts signed with SRs. Conduct quarterly field supervision of SRs and provide on-the-job coaching
Roles and Key Responsibilities:
- Complete standard financial documents (vouchers, wire transfer requests, checks, etc.) following a sample template with prescribed guidelines and circulate as needed.
- Provide administrative and clerical support to financial transaction processing. Prepare, type, photocopy, and scan related documentation. File accounting and financial reporting documentation as instructed.
- Compile supporting documentation (liquidation/receipt package) to support the processing of financial transactions. Communicate with staff, sub-recipients, partners, and suppliers to follow up on required documents.
- Perform data entry for financial transactions recording, following validation by the next-level Finance staff.
- Keep custody of various documents (e.g., blank/undelivered checks, fuel coupons, etc.).
Basic Qualifications:
Education and Experience
- BSC in Accounting required. Professional diploma/Certificate or courses in Accounting, Finance, Economics, or Business Administration a plus.
- Minimum of two years’ work experience in a similar role with some familiarity with standard accounting practices. Experience with an international organization is a plus.
Preferred Qualifications
- Experience using MS Office packages, in particular Excel and Word. Hands-on experience with data entry into online databases and forms.
Knowledge, Skills, and Abilities
- Excellent organizational skills with great attention to detail
- Ethical conduct in accordance with recognized professional and organizational codes of ethics
- Proactive, resourceful, solutions-oriented, and results-oriented. Able to meet deadlines.
- Strong customer service ethic and abilities. Ability to work collaboratively
Required Languages – List languages required to perform the job
Travel – include a percentage of required travel, if applicable. Could be stated as Must be willing and able to travel up to 50 %.
Supervisory Responsibilities (none)
Key Working Relationships:
Internal to CRS: GF Project Director, GF Grants Accountant, CRS Finance Manager, Other GF Project Staff, Compliance Manager, the CP Head of programming
External: Local Fund Agent, External Auditors,
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28th November 2022.
7.) Finance Officer
CRS JOB ADVERT – INTERNAL/EXTERNAL
CRS is recruiting for 1 Position: Finance Officer
If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is conducted through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. In Sierra Leone, CRS has served vulnerable communities for over 50 years and is a leader in building the country’s capacity to improve health and nutrition services for young children and their caregivers.
Job Title: Finance Officer
Department: Finance Treasury
Reports To: Deputy Finance Manager – Treasury
Country: CRS-Sierra Leone.
Duty Location: CRS Office in Freetown, must be willing to travel up to 30%.
Job Summary:
You will support the Finance department’s management of accounting systems, policies, and procedures in compliance with CRS’ established accounting standards, Generally Accepted Accounting Principles (GAAP), donors’ rules and regulations, and legal requirements to support high-quality programs serving the poor and vulnerable. As part of an experienced finance team, you will help coordinate daily financial activities through preparation and delivery of financial services. .
Roles and Key Responsibilities:
- Review and supporting documentation of financial transactions to ensure all required documents are accurate and complete for processing of payables / Receivables
- Timely banking function – payments, deposits and wires
- Monitor disbursement/receipt schedules, alert relevant staff of due payments/liquidations, and maintain appropriate communication and follow-up to facilitate timeliness of financial resource management.
- Perform assigned treasury (cash payment/receipt, cash forecast, etc.) duties, as long as segregation of duties is ensured.
- Help ensure maintenance of all data required for processing financial transactions for assigned accounts in Sun Systems financial accounting package.
- Record delegated financial transactions following appropriate authorizations. Review various accounts to detect irregularities.
- Prepare delegated financial reports, as needed,
- Help share information with staff on financial accounting policies and procedural compliance issues relating to Payables and Receivables
- Review and ensure that all payables and receivables accounts are in accordance with policy • Ensure no bank reconciling items by quality management and quick resolution of outstanding items
- Ensure timely processing of Statutory lodgings and payments as well as collection and dissemination of WHT receipts
Basic Qualifications:
Education and Experience
- B.A. degree in Accounting, Finance, Economics, Business Administration strongly preferred. Courses in accounting, or a qualification in accounting (CPA/ACCA or equivalent).
- Minimum of two years accounting experience, preferably with an international or local NGO, or a financial/banking institution.
- Familiarity the relevant public donors’ regulations a plus.
- Proficient in Excel and experience with Word and PowerPoint. Knowledge of Sun Systems financial accounting package or similar financial reporting software a plus.
Personal Skills
- Excellent analytical skills with ability to detect and report inconsistencies • Excellent organizational skills with great attention to detail
- Ethical conduct in accordance with recognized professional and organizational codes of ethics • Proactive, resourceful, solutions oriented and results-oriented
- Ability to work collaboratively
Required Languages – English Language (Krio is optional).
Travel – Must be willing to travel up to 30%
Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.
WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER
To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.
Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date for the receipt of application packages is 28th November 2022.
GRANTS CONTRACTS AND BUDGET MANAGER
Concern Worldwide is a nongovernmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern Worldwide’s integrated programming approach aims to tackle all dimensions of poverty, focusing on the overlapping areas of health, education and livelihoods while maintaining our response to emergencies. Concern fully integrates equality in all its work, with emphasis on a gender transformative approach. Concern Worldwide has been operational in Sierra Leone since 1996. Programme implementation is based in four areas, namely Tonkolili District, Port Loko District and Western Area Urban and Wester Area Rural.
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INTERNAL/ EXTERNAL VACANCY ANNOUNCEMENT REF/SLRCS/ COMUNITY BASED SURVEIILANCE OFFICER (CP3)
Job description