Sales / Business Development Archives

🇸🇱 Job Vacancies @ Concern Worldwide – 4 Positions

Concern Worldwide has been operational in Sierra Leone since 1996. . Concern currently operates in the Districts of Western Area Urban (Freetown), Western Area Rural, Tonkolili and Port Loko – as well as remotely in Kambia, Koinadugu, Falaba, Bombali and Karene.

Concern Worldwide is recruiting to fill the following positions:

1.) Market Access and VSLA Officer
2.) Agriculture Officer
3.) Agriculture Team Leader
4.) Health Programme Coordinator

See job details and how to apply below.

1.) Market Access and VSLA Officer

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned role:

Job TitleMarket Access and VSLA OfficerProjectFood security through Equitable and Climate Smart Food Systems (Yoti Yoti)Reports to:Market Access and Village Savings and Loan Team leaderDirect reports:NilLiaises with:

All project team members and partners in district, but especially the Nutrition and Gender officer and Agricultural officers including all their team leaders, District Delivery Manager, other project teams in District, and relevant counterparts in LANN-NSC project in Port Loko.
Local partner VSLA project staff.
Base Manager/Area Coordinator; District & Freetown finance, system and HR staff; Freetown PDQ Coordinator, MEAL Coordinator, Equality and Gender Advisor, Advocacy and Communications Manager, Accountability Supervisor and Partnership Manager, Yoti Yoti Project Coordinator, Livelihoods Programme Coordinator.

Relevant Community, Chiefdom and District stakeholders from Ministries and District Council as well as Private sector actors.

Job Location:Port LokoContract Details:5 Months ( August – December 2024)Job Purpose:

The Market Access officer will lead all field activities relating to: Nutrition-sensitive value addition of marketable foods; Profitable marketing of foods and food products including supporting project farmers to access business skills and to access a private sectors partners’ agro-forestry out-grower scheme; Improved access to quality productive assets including access to and understanding of market information for project farmers, and linking project farmers to traders, transporters and private sector actors. Coordinating with Agriculture Officers for training project farmers on seed selection, storage and seed banking though Farmer Field School approach with Lead farmers and Ministry of Agriculture and Forestry.

S/he will coordinate his/her activities with local partner staff leading on facilitating access to finance resources and financial literacy especially related to testing and pilot VSLA for young people and linking VSLA groups to financial services.

S/he will support in the Market and value chain assessments.

S/he will ensure that agreed targets are on track, collect monitoring and case stories, and provide quality reports.

Main duties &

Responsibilities:

Programme planning and implementation

Under supervision Market Access and VSLA team leader

Contribute to the development of monthly and weekly work plans with the team based on the overall project work plan and timeframe;
Participate as active participant in relevant project training of trainers;
Participate as active participant in relevant review meetings with beneficiaries ;
Preparation of documentation (ToR, SRs, training curriculum, budget, float request, transport request…) for a programmatic and logistical preparation to implement agreed field activities – trainings, workshops, coaching and monitoring visits;
Facilitate trainings and workshops in areas of responsibility ensuring all paperwork are properly filled and procedures followed (such as attendance list, payment receipt etc.)
Support other project officers in Production/Availability and Utilization activities where needed/appropriate
Coordinate with local partner on VSLA activities.

Monitoring and Evaluation

Participate in community entry meetings and identification of project beneficiaries;
Participate in Market and value chain assessments;
Ensure that all agreed Monitoring, Evaluation and Learning requirements are captured on time through standardized data collection tools; are accurately and submitted to the Project Manager and the M&E Officer;
Participate in project planning, review meetings with staff and stakeholders, and ensure that key recommendations and learning are incorporated into day-to-day project implementation;
Participate as active participant in relevant review meetings with beneficiaries;
Participate in baseline, end line and monitoring surveys as required..

Reporting and documentation

Participate in the writing of monthly activity reports through the timely submission of activities up-date to your line manager;
Actively participate in the documentation of good practices and case stories working with PDQ team;
Participate in correct and accurate filling of documentation (soft & hard copies)

Other responsibilities:

Promote full accountability and compliance with Concern’s Code of Conduct & Associated Policies, including promotion of Concern’s Complaints & Response Mechanism (CRM), to ensure maximum protection of programme participants and the efficient and transparent use of Concern’s resources;
Ensure that Cross cutting themes: Gender & Equality , DRR and Environment are mainstreamed in all activities;
Build and maintain effective professional relationships with community leaders and animators to aid successful programming;
Participate in relevant coordination meetings at District level;

Complete any reasonable task requested by the Supervisor.

Person specification:

Education, Qualifications & Experience Required

Essential

Must have a diploma or University degree in Agriculture, Economics, Development, Sociology or other Social Sciences;
Minimum of 4 years’ relevant experience and demonstrated knowledge and understanding of agricultural markets, financial and private sector actors, VSLA and IGS approaches (experience in fisheries markets desirable), (experience in environment, gender and nutrition an advantage);
Good capacity in community mobilization and knowledge of participatory approaches.

Special Skills, Aptitude or Personality Requirements:

Essential:

Minimum 3 years working with INGOs;
Excellent, proven training skills and competence in group facilitation;
Ability to work on own initiative;
Excellent interpersonal and communication skills;
Good observation skills;
Enthusiastic, energetic and motivated;
Ability to influence others;
Ability to work as part of a team for shared results and learning;
Strong spoken skills in Temne and Krio;

Valid motorbike license and ability to ride (desirable).

Emergency responseConcern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sierra Leone Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organizationGender Equality

Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination.

Therefore, each staff member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programmes.

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 156A Freetown Highway, Mile 91, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Tuesday 30th July 2024

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

2.) Agriculture Officer

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned role:

Job TitleAgriculture OfficerProjectFood security through Equitable and Climate Smart Food Systems (Yoti Yoti)Reports to:Agriculture Team leaderDirect reports:NilLiaises with:

All project team members and partners in district, but especially the Nutrition and Gender Officers and Market Access Officers including all their team leaders, District Delivery Manager, other project teams in District, relevant counterparts in LANN-NSC project in Port Loko.
Local partner NRM and VSLA project staff
Base Manager/Area Coordinator; District & Freetown finance, system and HR staff; Freetown PDQ Coordinator, MEAL Coordinator, Equality and Gender Advisor, Advocacy and Communications Manager, Accountability Supervisor and Partnership Manager; Yoti Yoti Project Coordinator, Livelihoods Programme Coordinator, District Delivery Managers and Team Leaders.

Relevant Community, Chiefdom and District stakeholders from Ministries and District Council as well as Private sector actors.

Job Location:Port LokoContract Details:5 Months ( August – December 2024)Job Purpose:

The Agriculture Officer will lead all field activities relating to ‘Adoption of inclusive climate smart food production practices’ including: Farmer Field School approach with Lead farmers and Ministry of Agriculture and Forestry, support project farmers to increase and diversify climate smart (organic) production; Coaching and mentoring of project farmers; Delivery of session one of Agriculture and NRM to women’s groups.

S/He will support in the: Market assessment; Testing and piloting of ideas for engaging young people in production and along the value chain; Community Conversations sessions related to local solutions to labour, and equitable and sustainable land access. S/he will coordinate his/her activities with local partner staff leading on natural resource management (NRM) and VSLA activities.

S/he will support where appropriate the Market Access Officers activities relating to: access to and understanding of market information; quality inputs; value addition.

S/He will ensure that agreed targets are on track, collect monitoring and case stories, and provide quality reports.

Main duties &

Responsibilities:

Programme planning and implementation

Under supervision Agriculture Team leader:

Contribute to the development of monthly and weekly work plans with the team based on the overall project work plan and timeframe;
Participate as active participant in relevant project training of trainers;
Preparation of documentation (ToR, SRs, training curriculum, budget, float request, transport request…) for a programmatic and logistical preparation to implement agreed field activities – trainings, workshops, coaching and monitoring visits;
Facilitate trainings and workshops in areas of responsibility ensuring all paperwork are properly filled and procedures followed (such as attendance list, payment receipt etc.);
Support the establishment of Farmer Field Schools (FFS) and strengthen the capacity of Lead farmers to cascade sustainable, climate smart production practices through the FFS;
Support other project officers in Market Access and Utilization activities where needed/appropriate
Coordinate with local partner on NRM activities.
Coordinate with local partner to train/coach beneficiaries on Module 4 – Agriculture and NRM.

Monitoring, Evaluation and Learning

Participate in community entry meetings and identification of project participants;
Participate in Market and value chain assessments;
Ensure that all agreed Monitoring, Evaluation and Learning requirements are captured on time through standardized data collection tools; are accurately and submitted to the Team Leader and the MEL Officer;
Participate in project planning, review meetings with staff and stakeholders, and ensure that key recommendations and learning are incorporated into day-to-day project implementation;
Participate as active participant in relevant review meetings with beneficiaries;
Participate in baseline, end line and monitoring surveys as required.

Reporting and documentation

Participate in the writing of monthly activity reports through the timely submission of activities up-date to your line manager;
Actively participate in the documentation of good practices and case stories working with PDQ team;
Participate in correct and accurate filling of documentation (soft & hard copies)

Other responsibilities:

Promote full accountability and compliance with Concern’s Code of Conduct & Associated Policies, including promotion of Concern’s Complaints & Response Mechanism (CRM), to ensure maximum protection of programme participants and the efficient and transparent use of Concern’s resources;
Ensure that cross cutting themes: Gender & Equality, DRR and Environment are mainstreamed in all activities;
Build and maintain effective professional relationships with community leaders and animators to aid successful programming;
Participate in relevant coordination meetings at District level;

Complete any reasonable task requested by the Supervisor.

Person specification:

Education, Qualifications & Experience Required

Essential

Must have a diploma or University degree in Agriculture, Economics, Development, Sociology or other Social Sciences;
Minimum of 4 years’ relevant experience and demonstrated knowledge and understanding of livelihoods and climate smart agriculture (experience in NRM, gender and equality, markets and nutrition an advantage);
Good capacity in community mobilization and knowledge of participatory approaches.

Special Skills, Aptitude or Personality Requirements:

Essential:

Minimum 3 years working with INGOs;
Excellent, proven training skills and competence in group facilitation;
Ability to work on own initiative;
Excellent interpersonal and communication skills;
Good observation skills;
Enthusiastic, energetic and motivated;
Ability to influence others;
Ability to work as part of a team for shared results and learning;
Strong spoken skills in Temne and Krio;
Experience of working in coordination with local partners (advantage)

Valid motorbike license and ability to ride (desirable);

Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination.

Safeguarding at Concern: Code of Conduct and its Associated Policies

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 156A Freetown Highway, Mile 91, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Tuesday 30th July 2024

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

3.) Agriculture Team Leader

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned role:

Job TitleAgriculture Team LeaderProjectFood security through Equitable and Climate Smart Food Systems (Yoti Yoti)Reports to:District Delivery ManagerDirect reports:Agriculture OfficersLiaises with:

All project team members and partners in district, but especially the Nutrition and Gender Team Leader and Market Access and VSLA (Village Saving and Loan Associations) Team Leader; Other project teams in District. Relevant counterparts in LANN-NSC project in Port Loko.
Base Manager/Area Coordinator; District & Freetown finance, system and HR staff; Freetown PQ&MEAL Coordinator, MEAL Coordinator, Equality and Gender Advisor, Advocacy and Communications Manager, Accountability Supervisor and Partnership Manager, Livelihoods Coordinator.

Relevant Community, Chiefdom and District stakeholders from Ministries and District Council as well as Private sector actors.

Job Location:Port Loko or Tonkolili Concern Offices (50% in the field in project sites)Contract Details:5 Months (August – December 2024)Job Purpose:

The Agriculture Team Leader will provide day-to-day supportive supervision of the Field Officers in their team – to ensure that project activities are being carried out as per the agreed work plan. S/He will ensure that agreed targets are on track to be met fully and with high quality. S/He will ensure that staff are present in their assigned field locations and will monitor the delivery and completion of their work.

Project specific:

Coordinating closely with the National partner oversee and ensure quality of activities and outcomes for the following ‘Increased inclusive climate smart food production (availability)’ key outputs in your district:

Better and more inclusive community management of natural resources:

Roll out of the LANN module 4 (Agriculture & NRM).
Facilitating re-wilding for some communities through private sector partner or other projects.

Give technical guidance and advice to national partner where needed to:

Through participatory approaches support the community to analyse their environment and identify local land/forests/water sources for protection.
Support establishment and strengthening of community-level natural resource management (NRM) committees. Linking them to Chiefdom/District-level structures to establish and enforce operational by-laws and increase ha’s of protected land/forests under their oversight.
Enhance women’s and young people’s community acceptance, representation and ability to influence decision-making in NRM committees.

Adoption of inclusive climate smart food production practices

Support the assessment of agricultural practices (crops, livestock, and fisheries) and barriers to adoption of climate smart food production.
Facilitate access to and control over resources (land, labour, assets, inputs and capital) for smallholder farming households, particularly female and young farmers to engage in production in identified value chains.
Strengthen access to effective agriculture extension and animal health services.
Promote climate smart best practices that increase and diversify sustainable (and profitable) agricultural production and post-harvest management in identified value chains.

Support the design, piloting & documenting ideas for young people to engage in production.

Main duties &

Responsibilities:

Specific Roles and Responsibilities – Under the supervision of the District Delivery Manager

Programme Cycle Management:

Oversee, manage and ensure quality implementation of activities and achievement of Yoti Yoti Project outcomes under ‘availability’ pillar. Coordinating with counterparts in project partners to harmonise approaches and promote sharing and learning;
Develop monthly and weekly work plans with their team (which are harmonized with partner plans) based on the overall project work plan and timeframe, and monitor progress against these plans recommending actions to rearrange plans where necessary;
Prepare regular narrative reports on project activities and submit to District Delivery Manager.
Ensure all expenditure is authorized and spent in accordance with Concern’s internal procedures and in line with project budget;
Ensure all aspects of project activities under their responsibility adhere to programme quality standards and policies (PM&E, accountability and mainstreaming) in a coherent and integrated manner;
Ensure that the project activities under their responsibility are accurately reflected in the integrated MEAL system, identifying activities to be monitored and data to be collected;
Participate in project community entry meetings and identification of vulnerable households using PRA tools;
Support the District Delivery Manager to organise and implement the project baseline study and needs assessment – highlight areas of the adaptation of District context;
Participate in the market assessment and value chain analysis that are gender and young people sensitive;
Contribute to the designing and delivery of training models, learning processes, resources, materials and workshops in your technical area of expertise;
Participate as active participant in relevant project training of trainers;
Ensure identification of and documentation of good practices (with PQ&MEAL unit);
Build and maintain effective professional relationships with community leaders, Chiefdom, District stakeholders, project animators and implementing partners to aid successful programming;
Participate in project planning and review meetings with staff, partners and stakeholders and ensure that key recommendations and learning are incorporated into day to day project implementation;
Submit weekly work plans aligned with the overall programme implementation plan and monthly reports to District Delivery Manager;
Contribute to the development of monthly, quarterly and annual reports;

People Management:

Line manage Agriculture Officers in your district, contributing to their capacity building and career development through technical support and on-the-job training and coaching, including a thorough induction at the start of their contract.
Ensure that all team positions have accurate job descriptions and that each member of the team fully understands deliverables, which are expected of them, by setting SMART objectives, and that they are aware of the success criteria relating to their work.
Ensure that all staff are aware of and comply with all of Concern’s Policies and Procedures;
Monitor and review performance of your direct reports and hold them accountable for executing their job as per the agreed job description and performance objectives; give corrective feedback where required and take decisive action in the case of poor performance; conducting regular Performance Development Reviews; setting and identifying areas of staff development needs;
Ensure that work within the team (s) is planned and organised in a way which will meet the organisation’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently.
Routinely observe and monitor the co-facilitation of field activities to ensure they are carried out to the highest quality, providing critical and constructive feedback to Field Officers.

Other responsibilities:

Promote full accountability and staff, compliance with Concern’s Code of Conduct & Associated Policies, including promotion of Concern’s Complaints & Response Mechanism (CRM), to ensure maximum protection of programme participants and the efficient and transparent use of Concern’s resources;
Under the supervision of the District Delivery Manager, ensure the mainstreaming of cross cutting themes by field officers in all activities: Gender and Equality; Environment and climate adaption, Protection, DRR and Partnership.
Participate relevant meetings at District level;

Complete any reasonable task requested by the Line Manager.

Person specification:

Essential

University degree in Agriculture or development or other relevant social sciences;
Minimum of 5 years’ experience working in project implementation in livelihoods, climate smart / nutrient sensitive agriculture and/or NRM);
Minimum 4 year working with INGOs;
Field experience in community based projects working directly with communities, partners and government officials.

Special Skills, Aptitude or Personality Requirements:

Strong team leader – Demonstrated experience in line management and building cohesive high performing teams of teams;
Excellent interpersonal and communication skills including report writing;
Good budget and financial management skills;
Initiative and ability to work with minimal supervision; ability to work both as part of a team & independently;
Enthusiastic, energetic and motivated;
Ability to motivate and inspire others;
Ability to work as part of a team for shared results and learning;
Strong analytical skills;
Excellent supervision skills;
Good MS Office skills (Word, Excel);
Experience in working with district sector offices (such as welfare, gender and equality, agriculture, environment, nutrition, health…), local NGOs and INGOs;
Strong spoken skills in Temne and Krio;
Valid motorbike license and ability to ride (desirable).

Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination.

Safeguarding at Concern: Code of Conduct and its Associated Policies

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 156A Freetown Highway, Mile 91, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Tuesday 30thJuly 2024

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

4.) Health Programme Coordinator

Concern would like to invite well experienced and professional applicants for the under mentioned role:

01. Job TitleHealth Programme CoordinatorReports to:Programme Director (PD)Direct reports:Health Project Coordinators and Managers (2 presently).Liaises with:

SLiSL CCU unit
All Sector Coordinators (Education, Livelihoods, Emergency, Programme Development & Quality), PDQ team, Grants Manager, Partnership Manager, Business Development and Knowledge Capitalisation Manager (BDKC)and wider health team;
Country Management Team, Area Coordinators, ; Finance, Logistics and Procurement, and HR;
Concern Desk Officer and relevant technical advisors at head office
Partner/consortium agencies, Health NGOs Group, relevant Donors, Ministry of Health & Sanitation (MoHS), Ministry of Social Welfare (MSW), SUN Secretariat, National Disasters Management Agency (NDMA).

Job Location:Freetown, with frequent travel to the other districts where Concern works.Start Date:September 2024Contract Details:2 yearsJob Purpose:

This is an exciting opportunity for the right candidate to support the significant growth of Concern’s Health Programme in Sierra Leone, in partnership with key line ministries and (I)NGO partners. You will provide leadership and management to the health sector, and technical support to ensure Concern is delivering high quality, relevant, impactful and accountable programming that targets hard to reach, underserved communities living in conditions of extreme poverty. This includes oversight of Concern’s existing health portfolio which takes an integrated and system strengthening approach across 4 pillars: (i) Community Health Seeking and Health Systems (including Adolescent Sexual & Reproductive Health (ASRH) and Nutrition, in close collaboration with the livelihoods sector); (ii) Formal Health System Strengthening (at district and national levels); (iii) Disease Prevention (including vaccination programming); and (iv) Humanitarian response – technical support to the Emergency Coordinator on health related emergency preparedness and response. All pillars are underpinned by gender and equality, protection, climate and environment, disaster risk reduction and conflict sensitivity. You will also play a key role in positioning Concern towards new funding opportunities in Sierra Leone and developing high quality proposals. You will be responsible to maintain and build strong relationships with donors, partners and the Sierra Leonean government – relevant line ministries.

Concern has been awarded the FCDO-funded Saving Lives in Sierra Leone 3 (SLiSL3) as consortium lead, which is an exciting new flagship programme for Concern, under the leadership of Consortium Coordination Unit (CCU) and of significant importance for Sierra Leone. The health coordinator, however, plays a key role in ensuring quality and timely delivery of SLiSL3 in Concern districts.

You will be based in Freetown, Sierra Leone, with frequent travel to the other districts where Concern works.

Main duties &

Responsibilities:

Programme Leadership and Development:

Reporting to the PD, lead the implementation of Concern’s Country Health Strategy. Updating in line with Concern Sierra Leone’s country strategic plan which is in process of being updated in 2024.
Design, implement and manage overall Health Programme at the national level with high quality and ensure participation of community and other stakeholders; Ensuring alignment with Concern Worldwide’s health and organisational policies and strategies.
Ensure the Concern health development projects are designed in line with global best practices, relevant in country evidence, and in line with the needs of programme participants and partners in the intervention including Ministry of Health guidelines and strategy.
Provide technical backstopping to the health teams, ensuring the development, review and utilisation of best practices for specific technical interventions.
Ensure that the core principles and policies of Concern regarding Concern’s Code of Conduct and Associated Policies (especially the Programme Participants’ Protection Policy and Child Safeguarding), Equality and Anti-Fraud Policy are implemented, monitored and reported across the health programme.
With support of Concern advisors, ensure effective mainstreaming of equality, partnership, protection, environment and disaster risk reduction including how Concern Understands Extreme Poverty approach.

Programme integration and partnership development

Support the project leads to ensure successful roll out of health projects with a collaborative approach (particularly essential for any integrated projects and SLiSL3).
Maintain effective partnerships particularly with Health Development Partners, Ministry of Health at national level and other relevant ministries (e.g. Ministry of Water Resources and Sanitation, National Secretariat for the Reduction of Teenage Pregnancy, Ministry of Social Welfare).
Initiate and develop partnerships with relevant international and national NGOs and CBOs. This includes working with the Partnership Manager to identify and support in the assessment and capacity strengthening of potential strategic partners.

Proposal Development, Grants and Financial Management

In line with the country strategy, and in collaboration with the PD, CD, BDKC Manager and Country Finance Controller, analyse funding requirements and opportunities, support positioning and lead/support developing funding proposals of high quality to expand appropriately the health programme.
Prepare health sector annual budget and analyse the need to seek additional funding based on the health programme strategy.
Overall responsible for, and to build capacity of direct reports to ensure:

Effective management of all aspects of donor grants for the health programme including the timely preparation of high quality donor reports.
All projects are on track in terms of implementation and quality of activities as well as budget expenditure through effective planning and monitoring; Manage risks and escalate to line manager when necessary, with suggested solutions/actions.
Build/maintain effective relationships with stakeholders and partners at district level.
Monthly cash forecasts and donor management accounts are prepared/jointly reviewed with comments by Project Managers/Coordinators and adjust accordingly to ensure that budgets are spent effectively;
All health projects have annual budgets, Detailed Implementation Plans (DIP), with realistic timeframes and milestones, and procurement plans. With the support of the PD, and liaising with relevant departments, ensure that all resources needed (technical, financial, HR) are in place to implement DIP. Regularly review the budget, DIP and procurement plan and update relevant components at least quarterly with project and finance staff.

Lead in starting up new projects and hand over appropriately to the respective Project lead.
Support the project leads to close out projects according to internal Concern and donor guidelines.

Human resource management and development

Line manage direct reports, and ensure they are appropriately managing their teams. Set clear performance objectives, provide regular feedback and conduct performance reviews (in line with Concern processes), holding staff accountable for meeting agreed success criteria.
Design appropriate and effective mentoring, coaching and career development plans for members of the Health team to build their capacities. This includes liaising with HR to ensure an effective induction when new staff join Concern and regularly providing ongoing technical and managerial support as needed.
Prove leadership to support the team to move towards more equitable partnership ways of working.
With HR, lead in the recruitment process for health project teams. This includes updating job descriptions as needed and periodically reviewing the health sector team staffing structure – with recommendations for any changes to the PD and HR.
Ensure that work within the health team(s) is planned and organised in a way which will meet the organisation’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently.
Provide technical support to Project managers/coordinators – and wider team with specific focus on clinical and health technical support.

Monitoring, evaluation and learning, Innovation

Regularly visit programme locations to monitor implementation and quality, and coach and mentor staff and partners.

With the PDQ team:

ensure all health projects have strong MEAL plans in place, in line with Concern policies and systems, using standard and approved tools, and that the MEAL plans are feasible; indicators set for projects are reflective of project aims and are realistic and measurable;
evaluation and learning from monitoring is regularly shared with teams and partners for improved performance; Support partners to equally engage in effective MEAL planning and implementation;
review meetings (internal and external with partners, project stakeholders and programme participants) are conducted and learning used to adjust programming as necessary;
case stories and lessons learnt are captured and shared;
ensure production of high quality timely donor reports, monthly internal reports, reports for Service Level Agreements for the Government – that reports reflect contributions from the whole team and partners.

Lead on writing the country annual report for the health sector with high quality, ensuring it reflects contributions from the whole team.
Ensure that health project related documentation is continuously input and updated in Concern’s grants management system (GMS) and Sierra Leone working site.

Accountability

In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);
Fully incorporate Concern’s Accountability and CHS commitments in Health programming design, implementation, and monitoring and evaluation;
Work with relevant colleagues to ensure that the Feedback Complaints and Response Mechanism (FCRM) is functional and accessible, that feedback and complaints are welcomed and addressed;
Work with relevant colleagues to ensure that information about FCRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Visibility

Ensure Concern is represented at a range of national and international technical fora related to our work or future strategic direction (delegate where applicable to Direct reports).
In collaboration with the PDQ team, ensure that information products, programme briefs and capacity statements are produced and shared within Concern and with external partners and platforms.
Represent the work of the Health sector through presentations of our work and learning where opportunities allow (and delegate where applicable to the Direct reports).
Take up the role of co-chair of the INGO health forum – which Concern is currently co-chair of.

Staff health and wellbeing

Where necessary and in collaboration with the country management team and HR, ensure staff can access reliable and up to date information on health emergencies.
In collaboration with the HR team, put forward suggested staff health initiatives to the CMT that can improve the health and wellbeing of Concern Sierra Leone staff.

General

Promote and protect the reputation of Concern in external settings, ensuring that the organisation’s experience and expertise is well communicated and consistently presented, and that we are looked upon as a professional organisation, guided by policies and our Code of Conduct.
Contribute to the ongoing reviews and updating of Concern in Sierra Leone’s Security Management Plan (SMP), the country strategic plan, and other Concern initiatives.
Ensure the efficient and transparent use of all project resources in order to maximize the benefit to the targeted communities. Ensure adherence to Concern policies and procedures.
Promote Equality, especially gender, within the organisation and across programmes, in line with Concern’s Equality Policy and ensure targeting and project implementation is fully informed and led by How Concern Understands Extreme Poverty (HCUEP).
As a humanitarian organisation, all staff are required to engage / support in emergency response work as may be necessary (training and other support will be provided as appropriate). Actively participate in the periodic updating of Concern in Sierra Leone’s Preparing for Effective Emergency Response (PEER) plan.
Any other tasks as may be mutually agreed with the Programmes Director and /or the CD.

Person specification:

Education

Master’s degree in Public health/Community Health /WASH/Reproductive Health or other equivalent relevant experience.

Experience

Minimum of 5 years’ experience of implementing and managing health programs in development and fragile contexts (including programs relating to primary health care, WASH, Adolescent Sexual and Reproductive Health, maternal and child health) including at least 3 years at management level.
Proven experience with Health Systems Strengthening approaches.
Experience in partnership and localisation approach, working with a range of different partner organisations (national, international NGOs, private sector, research institutions etc., and strengthening their capacity.
Skills and experience in budget development and management, including expenditure tracking.
Strengths in leadership, management and building strong high performing teams.
Strong communication and interpersonal skills.
Experience of liaising, networking, advocating with and influencing senior Government officials and policy makers.
Experience of fundraising and donor grants management of large complex programmes.
Experience of working with/managing partner organisations and managing consortia projects.
Proven ability to report on impact/result of programmes with strong technical writing skills in English.
Experience of implementing project cycle management – project planning, monitoring and review and adaptive management.

We also value the following special skills and aptitudes:

Experience in West Africa preferred.
Experience with donors such as FCDO, USAID or other large health-programme donors.
Experience in mainstreaming one or more of gender and equality, protection, conflict, environment/climate and DRR into programming.
Good team player, flexible and politically and culturally sensitive.
Proven ability to work in calmly in high pressure environments.
Ability to demonstrate initiative.
Experience in strategic development of country level health programming especially in development and fragile contexts
High level of critical thinking and problem solving abilities.
Training of trainers & facilitation skills.
Experience in Community Based Feedback Complaint & Response Mechanism and the Core Humanitarian Standards (CHS) is an added advantage.

Concern Sierra Leone is committed to respond to HIV & AIDS and to a supportive working environment for those infected or affected. Each staff member is required to contribute to achieving this commitment by:

Raising awareness and being updated on HIV & AIDS issues.
Protecting him/herself and colleagues.

Sharing information with colleagues and avoiding stigma and discrimination.

Gender Equality

Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination.

Safeguarding at Concern: Code of Conduct and its Associated Policies

HOW TO APPLY

All applications should be submitted through our website at https://jobs.concern.net by closing date.

CV’s should be no more than 4 pages in length.

Closing date for receipt of applications for the above vacancy is 17.00 on Thursday 1st August 2024

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

🇸🇱 Job Vacancies @ Street Child – 12 positions

Street Child is recruiting to fill the following positions:

1.) Social Worker (x4)
2.) Family Business Officer (x8)

See job details and how to apply below.

1.) Social Worker (x4)

JOB ADVERT

Position: Social Worker

Department: Programmes – Social Work

Reports To: Project Coordinator

Job Level: Tier 5

Number of Persons – Four (4)

Country/Location: FALABA

ORGANIZATION BACKGROUND

Street Child of Sierra Leone (SCOSL) is a local Non-Governmental Organization promoting the right to education and child protection for children in the most remote communities in Sierra Leone.

We believe that every child deserves the right to live in a safe place, secure home and above all, have the chance to receive quality education. As an organization, our key focus is helping children into schools and ensuring that they stay there. For those that have no access to education, we work towards creating access in some of the most remote parts of the country, ensuring that no child is left behind.

PROJECT SUMMARY

Street Child of Sierra Leone (SCoSL) – through its main partner Street Child UK is implementing a four-year Education For Every Child Today (EFECT) project nationwide. This project will target enrolling and retaining 40,500 highly vulnerable primary school-age children into education.

The project uses a child-centered approach and a combination of interventions to confront compounded challenges. A strategic combination of social, economic, infrastructural, and instructional support will be utilised to achieve increased access and retention in primary education for 40,500 vulnerable children in Sierra Leone.

THE SCOPE

In relation to the achievement of Objective 1, The Social Worker shall, under the direct supervision of the Project Coordinator, have direct contact with children and their families/families of separated children. The Social Worker has the sole responsibility of providing psychosocial support to such child beneficiaries and their families. They seeks to promote Child Rights Issues and foster Child protection within SCoSL’s communities of operations, to supports such children to cope with their situations.

Direct responsibilities of Social Workers include, but are not limited to the following:

JOB RESPONSIBILITIES

Support the identification of beneficiaries for the EFECT Project, as per beneficiary selection criteria;
Develop and maintain case files for all beneficiaries;
Provide psychosocial counseling with OOS children and families and support children to identify and overcome individual barriers to enrolment and retention in education;
Liaise with school authorities and other stakeholders to support a smooth transition to secondary schooling for vulnerable categories of children, and to monitor attendance and retention;
Adhere to SCoSL’s safeguarding and child protection policies, remain vigilant to safeguarding incidents and report concerns appropriately;
Undertake regular follow-up visits to schools, beneficiary homes and other field project sites during implementation of project activities;
Report to the Project Coordinator, and submit weekly work plans in line with the main implementation plans of the EFECT project;
Support preparation of EFECT narrative reports, for donor reporting and other fundraising purposes, to be submitted to the Project Coordinator;
Relate regularly with line ministries in the districts in the implementation of project activities;

Any other duties as delegated/instructed by the PROJECT Coordinator

PERSON SPECIFICATION:

EDUCATION AND JOB-RELATED SKILLS

Minimum, a Diploma in Social Work or Community Development.
Minimum, 3 years’ experience working in a similar social work or child protection focused role.
A commitment to the safeguarding and protection of vulnerable children.
Excellent interpersonal and communication skills .
Good team spirit.
Willingness to live and work in remote areas.
Very good analytical, presentation, and reporting skills.
Proven skills in Microsoft Word and Excel packages.

RELEVANT WORK EXPERIENCE

Possession of valid motorbike driver’s license is an advantage.
Demonstrable working knowledge of supporting and working with communities and schools.
Experience using Kobo Toolbox software (or similar data collection software).
Experience in working in remote rural communities.
Experience working with children, caregivers, and other vulnerable groups.
Knowledgeable about safeguarding and child protection.
Fluency in speaking two or more languages including a language spoken within the project location is an added advantage.

COMPETENCIES REQUIRED

High sense of confidentiality & integrity.
Establishes, builds, and maintains effective working relationships with colleagues and stakeholders.
Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines.
Strong eye for detail.
Proactive, ambitious, and adaptable.
Good problem solver who can think on his/her feet.
Demonstrates openness to change and ability to manage complexities.
Hands on and strong multi-tasker.

FUNCTIONAL COMPETENCIES

Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources, and multiple reporting relationships.
Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines.
Establishes, builds, and maintains effective working relationships with colleagues to facilitate the provision of support.
Demonstrates openness to change and ability to manage complexities.
Responds positively to critical feedback and differing points of view.

Street Child of Sierra Leone is a Child Protection organisation and has a clear Policy on Child Protection, which binds all staff, partners, volunteers and contractors. We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from all forms of abuse.

WOMEN AND PERSONS LIVING WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY

To apply for these positions please send an up-to-date CV and a letter of intent, along with copies of relevant certificates to info@streetchildsl.org Please note that only short-listed candidates will be contacted. Closing date for the receipt of applications is 23rd July, 2024.

2.) Family Business Officer (x8)

Position: Family Business Officer

Department: Programmes – Sustainability

Reports To: Project Coordinator

Job Level: Tier 5

Number of Persons: Eight (8)

Country/Location: FALABA, KAMBIA

ORGANIZATION BACKGROUND

Street Child of Sierra Leone (SCOSL) is a local Non-Governmental Organisation promoting the right to education and child protection for children in the most remote communities in Sierra Leone.

We believe that every child deserves the right to live in a safe place, secured home and above all, have the chance to receive quality education. As an organisation, our key focus is helping children into schools and ensuring that they stay there. For those that have no access to education, we work towards creating access in some of the most remote parts of the country, ensuring that no child is left behind.

PROJECT SUMMARY

Street Child of Sierra Leone (SCoSL) – through its main partner, Street Child UK, is implementing a four-year Education For Every Child Today (EFECT) project nationwide. This project will target enrolling and retaining 40,500 highly vulnerable primary school age children into education.

THE SCOPE

In line with achieving Objective 2 of this project, the Family Business Officer shall, under the direct supervision of the Project Coordinator, have close contacts with children and work directly with their caregivers/ families. The Family Business Officer is expected to support caregivers to develop and maintain sustainable businesses, through adaptive mentoring and coaching skills. He/she shall also support caregivers to enroll into the savings scheme for a maximum of 20 weeks. He/she will also seek to promote Child Right Issues and Child Protection within our communities of operation and support such families cope with their situations.

Direct responsibilities of Family Business Officer include, but are not limited to the following:

JOB RESPONSIBILITIES

Assist families draw up achievable business plans.
Assess the suitability of all business grants plans and follow up where appropriate – together with the Team Leader – Business.
Help families manage their family business grants.
Review the training needs of beneficiaries and design non-grant support to meet those needs.
Conduct appropriate business training for families.
Undertake follow-up visits and monitor project beneficiaries, in order to assess impact of the grants on the livelihood of the family – especially children.
Write weekly reports and updates for internal purposes
Collect relevant data on beneficiaries
Assist the Team Leader develop mitigation techniques in reducing the project’s exposure to risks of implementing a grants scheme for families
Work with other Business Officers to develop best practices for the monitoring and evaluation of the family business scheme.
Any other duties as delegated/instructed by the PROJECT Coordinator

Education and Experience

ESSENTIAL

Minimum, a Diploma in Business Administration, Accounting, Finance, or other related fields.
Minimum, 3 years’ experience, working in a similar Business Administration or Accounting and Finance role.
A commitment to the safeguarding and protection of vulnerable children
Excellent interpersonal and communication skills.
Demonstrated teamwork experience, including abilities to coordinate effectively with diverse individuals, teams, and stakeholders to achieve results.
Good team spirit.
Willingness to live and work in remote areas.
Proven skills in Microsoft Word and Excel packages.

DESIRABLE

Experience working in a child protection role within the Northern Province.
Possession of valid motorbike driver license is an advantage.
Experience working with children, caregivers, and other vulnerable groups.
Knowledgeable about safeguarding and child protection policies.
Fluency in speaking two or more languages including a language spoken within the project location is an added advantage.

COMPETENCIES REQUIRED

High sense of confidentiality & integrity
Establishes, builds, and maintains effective working relationship with colleagues and stakeholders.
Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines.
Strong eye for detail.

WOMEN AND PERSONS LIVING WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY

🇸🇱 Job Vacancies @ Clover Trading Ltd – 3 Positions

Clover Trading Ltd is recruiting to fill the following positions:

1.) International Business Assistant
2.) International Remote Sales Executive
3.) Marketing Director

See job details and how to apply below.

1.) International Business Assistant

Plays a vital role in supporting the operations of companies engaged in global trade.

Job Overview

International Business Assistants provide administrative and operational support to ensure efficient international business operations. This position involves assisting with communication, coordination, and logistics for international activities. The assistant will help manage international clients, suppliers, and partners to ensure smooth and efficient business transactions.

The Role

You Will Be Responsible For

Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
Scheduling and coordinating meetings.
Making travel arrangements and preparing expense reports.
Providing other organisational support such as ordering supplies and equipment.

Ideal Profile

You have at least 1 year experience within a Admin Assistant or B2B Account Management role, ideally within the Financial Services and Internet industry.
You are organised and have good interpersonal skills.
You have good computer skills ( MS Word, Excel, Powerpoint).
You are a strong team player who can manage multiple stakeholders
You are a self-starter and demonstrate a high level of resilience
You are adaptable and thrive in changing environments

What’s on Offer?

Opportunity to make a positive impact
Great work culture
A role that offers a breadth of learning opportunities

2.) International Remote Sales Executive

Our Mission Is To Facilitate Seamless Connectivity In Global Markets Through Superior Trade Services And Innovative Solutions. We Are Committed To Providing Our Clients With Services That Exceed Their Expectations And Help Them Succeed In International Trade.

The Role

You Will Be Responsible For

Identifying opportunities for new business development through following up on leads and conducting research on target clients.
New business generation by meeting potential clients to understand needs and providing relevant solutions.
Managing the sales process to close new business opportunities.
Building strong relationships with the existing portfolio of clients.
Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

You possess excellent interpersonal as well as written and verbal communication skills.
You are adaptable and thrive in changing environments
You possess strong analytical skills and are comfortable dealing with numerical data
You are a self-starter and demonstrate a high level of resilience

What’s on Offer?

Opportunity to make a positive impact
A role that offers a breadth of learning opportunities
Flexible working options

3.) Marketing Director

The Role

You Will Be Responsible For

Taking brand ownership and devising the brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for the short as well as the long term.
Translating brand strategy into brand plan and go-to-market strategy.
Planning and execution of communications and media actions across offline, online and social media.
Participating in product development, pricing and supporting new product launches.
Guiding the Advertising & Promotion budget.
Working closely with the business to create an effective content marketing strategy and editorial plan in line with business objectives.
Developing and executing content marketing campaigns to drive traffic, engagement, leads, sales and customer retention.
Developing and managing the editorial calendar to ensure deadlines are met.
Generating engaging content for thought leadership pieces, websites, social platforms and marketing collateral.
Managing relationships with external marketing agencies.
Ensuring consistency of brand voice, style and tone across all content.

Ideal Profile

You have at least 1 year experience ideally in Brand Marketing / Brand Manager or Content Marketing within Financial Services, Consumer and Internet industry.
You have the ability to develop engaging content for a wide range of audiences.
You are a creative marketing professional, preferably with a strong content creation and writing background.
Experience within would be a strong advantage.
You pay strong attention to detail and deliver work that is of a high standard
You possess strong analytical skills and are comfortable dealing with numerical data
You are a self-starter and demonstrate a high level of resilience

What’s on Offer?

Flexible working options
Opportunity to make a positive impact
Attractive Salary & Benefits

🇸🇱 Job Vacancies @ ZoodLabs – 9 Positions

ZoodLabs is recruiting to fill the following positions:

1.) Call Centre Manager
2.) Head Customer Experience & Product Analyst
3.) Chief Commercial Officer
4.) Head Brand and Marketing
5.) Online and Digital Marketing Specialist
6.) Marketing and Communication Specialist
7.) Indirect and Online Sales Analyst
8.) Head, Customer Experience & Happiness
9.) Head, Sales and Distribution

See job details and how to apply below.

1.) Call Centre Manager

37A Wilkinson Road, Freetown, Sierra Leone.

Job Title:Call Centre ManagerJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Call Centre Manager will be responsible for overseeing the day-to-day operations of the call centre, managing a team of customer service representatives, and ensuring high levels of customer satisfaction. The successful candidate will be responsible for setting performance targets, monitoring service levels, and implementing strategies to optimize call centre efficiency and effectiveness. The Call Centre Manager will also be responsible for training and coaching team members, resolving escalated customer issues, and driving continuous improvement in customer service processes.

Key Responsibilities:

• Manage the day-to-day operations of the call centre, including monitoring call volume, service levels, and team performance

• Lead, coach, and mentor a team of customer service representatives to deliver exceptional service and meet performance targets

• Develop and implement call centre policies, procedures, and performance standards to ensure high levels of customer satisfaction

• Monitor and analyse key performance metrics, such as average handle time, first call resolution, and customer satisfaction scores

• Identify trends, insights, and opportunities for improvement in call centre operations and customer service processes

• Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team performance

• Handle escalated customer issues and complaints in a timely and effective manner, ensuring resolution and customer satisfaction

• Collaborate with cross-functional teams, including marketing, sales, and product development, to align call centre operations with business goals

Qualifications:

• Bachelor’s degree in Business, Management, Communications, or related field; MBA preferred

• 5-7 years of experience in call centre management, customer service, or related roles

• Strong leadership skills with the ability to motivate, coach, and develop a team of customer service representatives

• Excellent communication and interpersonal skills, with the ability to build positive relationships with team members and customers

• Analytical mindset with the ability to interpret data and metrics to drive decision-making and continuous improvement

• Knowledge of call centre technologies, tools, and best practices for optimizing call centre operations

• Proven track record of driving operational excellence, improving customer satisfaction, and achieving performance targets

• Detail-oriented and organized, with the ability to manage multiple priorities and projects simultaneously

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

2.) Head Customer Experience & Product Analyst

37A Wilkinson Road Freetown, Sierra Leone.

Job Title:Head Customer Experience & Product AnalystJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Head Customer Experience and Product Analyst will play a crucial role in analyzing customer data, feedback, and product performance to identify trends, insights, and opportunities for improvement. The successful candidate will work closely with cross functional teams to gather and analyse data, develop reports and dashboards, and provide actionable recommendations to enhance the overall customer experience and product offerings. The Customer Experience and Product Analyst will be instrumental in driving data driven decisions to optimize product features, pricing strategies, and customer satisfaction.

Key Responsibilities:

• Analyse customer data, feedback, and product performance metrics to identify trends, insights, and opportunities for improvement

• Develop reports, dashboards, and presentations to communicate key findings and recommendations to cross-functional teams

• Collaborate with product development, marketing, and customer service teams to align product offerings with customer needs and preferences

• Monitor and track key performance indicators related to customer satisfaction, product performance, and customer loyalty

• Conduct market research and competitor analysis to stay informed of industry trends and best practices

• Support the development and implementation of product enhancements, pricing strategies, and customer experience initiatives

• Provide ad-hoc analysis and support to cross-functional teams to drive data-driven decisions and continuous improvement

• Stay informed of emerging technologies and tools to enhance data analysis and reporting capabilities

Qualifications:

• Bachelor’s degree in Business, Marketing, Analytics, or related field; Master’s degree preferred

• 3-5 years of experience in data analysis, product analysis, customer experience, or related

roles

• Proficiency in data analysis tools and software (e.g., Excel,)

• Strong analytical skills with the ability to interpret complex data and generate actionable insights

• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to stakeholders

• Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously

• Knowledge of customer experience best practices, product development processes, and market research methodologies

• Team player with a collaborative mindset and a proactive approach to problem-solving

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

3.) Chief Commercial Officer

37A Wilkinson Road Freetown, Sierra Leone.

Job Title:Chief Commercial OfficerJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Chief Commercial Officer will be responsible for overseeing all commercial activities within the company, including sales, marketing, business development, and customer relations. The successful candidate will develop and implement commercial strategies that align with the company’s overall goals and objectives, and drive revenue growth through effective sales and marketing initiatives. The Chief Commercial Officer will also be responsible for building and maintaining strong relationships with key customers and partners and identifying new business opportunities to expand the company’s market presence.

Key Responsibilities:

• Develop and implement commercial strategies that drive revenue growth and increase market share.

• Lead and manage the sales, marketing, and business development teams to achieve sales targets and KPIs.

• Build and maintain strong relationships with key customers and partners to ensure customer satisfaction and loyalty.

• Identify new business opportunities and develop strategic partnerships to expand the company’s market presence.

• Analyze market trends and competitor activity to stay ahead of the competition and drive innovation.

• Collaborate with other senior leaders to align commercial strategies with overall business objectives.

• Sit with the senior management team and work cross-functionally to maximise outputs from business projects.

• Monitor and report on key performance metrics to track progress and make data driven decisions.

• Lead and mentor a high-performing team of commercial professionals to achieve success.

• Responsible for monthly report to management

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred

• Minimum of 5-10 years of experience in commercial leadership roles, with a proven track record of driving revenue growth and achieving sales targets

• Strong understanding of sales and marketing principles, with experience in developing and implementing commercial strategies

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and partners

• Proven leadership and team management skills, with the ability to motivate and inspire a team to achieve success

• Strategic thinker with the ability to analyze market trends and competitor activity to drive innovation and stay ahead of the competition

• Results-oriented mindset with a focus on achieving measurable outcomes and delivering value to the company

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

4.) Head Brand and Marketing

37A Wilkinson Road, Freetown, Sierra Leone.

Job Title:Head Brand and MarketingJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Head of Brand and Marketing will be responsible for developing and implementing brand strategies, marketing campaigns, and communication initiatives to enhance brand awareness, drive customer engagement, and increase market share. The successful candidate will lead a team of marketing professionals to execute integrated marketing programs that align with the company’s overall goals and objectives. The Head of Brand and Marketing will also be responsible for building and maintaining strong brand identity and positioning in the marketplace.

Key Responsibilities:

• Develop and execute brand strategies and marketing campaigns to drive brand awareness and customer engagement

• Lead the development of integrated marketing programs across various channels, including digital, social media, PR, events, and advertising

• Collaborate with cross-functional teams to ensure brand consistency and alignment with business goals

• Conduct market research and competitor analysis to identify trends, insights, and opportunities for growth

• Manage brand assets, including logos, messaging, and visual identity, to maintain brand integrity and consistency

• Monitor and analyse key performance metrics to track the effectiveness of marketing initiatives and make data-driven decisions

• Build and maintain strong relationships with key stakeholders, including customers, partners, and media outlets

• Provide leadership and guidance to a team of marketing professionals to achieve success

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or related field; MBA preferred

• 5-10 years of experience in brand management, marketing, or related roles

• Proven track record of developing and executing successful brand and marketing

strategies

• Strong understanding of marketing principles, including digital marketing, social media, PR, and advertising

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external partners

• Analytical mindset with the ability to interpret market data and consumer insights to drive decision-making

• Creative thinker with a passion for building strong brands and engaging customers • Leadership experience with a track record of motivating and inspiring a team to achieve results

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

5.) Online and Digital Marketing Specialist

37A Wilkinson Road Freetown, Sierra Leone.

Job Title:Online and Digital Marketing SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Online and Digital Marketing Specialist will be responsible for developing and implementing online marketing strategies to reach target audiences, drive website traffic, and generate leads. The successful candidate will have a strong understanding of digital marketing tactics, including SEO, SEM, social media, email marketing, and content marketing. The Online and Digital Marketing Specialist will work closely with the marketing team to execute campaigns, analyse performance metrics, and optimize strategies to achieve marketing goals.

Key Responsibilities:

• Develop and implement online marketing strategies to drive brand awareness, customer engagement, and lead generation

• Manage digital marketing channels, including website, social media, email campaigns, and online advertising

• Conduct keyword research and optimize website content for search engines (SEO)

• Create and manage pay-per-click (PPC) advertising campaigns to drive website traffic and conversions (SEM)

• Develop and execute social media campaigns to engage followers and build brand loyalty

• Create and distribute email campaigns to nurture leads and drive conversions

• Monitor and analyze key performance metrics to track the effectiveness of digital marketing initiatives and make data-driven decisions

• Stay informed of industry trends and best practices to drive innovation and stay ahead of the competition

Qualifications:

• Diploma Bachelor’s degree in Marketing, Digital Marketing, Communications, or related field

• 2-5 years of experience in digital marketing, online marketing, or related roles

• Strong understanding of digital marketing tactics, including social media, email marketing, and content marketing

• Proficiency in digital marketing tools and platforms, such as Google Analytics, Google Ads, Facebook Ads Manager, and email marketing software

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external partners

• Analytical mindset with the ability to interpret data and metrics to drive decision making

• Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously

• Creative thinker with a passion for digital marketing and staying up-to-date with industry trends

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

6.) Marketing and Communication Specialist

37A Wilkinson Road Freetown, Sierra Leone.

Job Title:Marketing and Communication SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities:

The Marketing and Communication Specialist will play a key role in developing and implementing marketing and communication strategies to promote our products/services, engage customers, and drive business growth. The successful candidate will be responsible for creating content, managing social media platforms, coordinating marketing campaigns, and supporting various communication initiatives. The Marketing and Communication Specialist will work closely with the marketing team to ensure brand consistency and alignment with company goals.

Key Responsibilities:

• Develop and execute marketing and communication strategies to promote products/services and enhance brand visibility

• Create engaging content for marketing materials, including website, social media, email campaigns, and promotional materials

• Manage social media platforms and engage with followers to build brand awareness and drive customer engagement

• Coordinate marketing campaigns, including advertising, promotions, and events, to reach target audiences and achieve marketing goals

• Monitor and analyze key performance metrics to track the effectiveness of marketing initiatives and make data-driven decisions

• Support internal and external communication initiatives, including press releases, newsletters, and presentations

• Collaborate with cross-functional teams to ensure brand consistency and alignment with company goals

• Stay informed of industry trends and best practices to drive innovation and stay ahead of the competition

Qualifications:

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field

• 2-3 years of experience in marketing, communications, or related roles

• Strong writing and editing skills, with the ability to create compelling content for various marketing channels

• Proficiency in social media management and analytics tools

• Knowledge of marketing principles, including digital marketing, social media, and content marketing

• Excellent communication and interpersonal skills, with the ability to collaborate with cross functional teams and external partners

• Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously

• Creative thinker with a passion for marketing and communication

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

7.) Indirect and Online Sales Analyst

37A Wilkinson Road Freetown, Sierra Leone.

Job Title:Indirect and Online Sales AnalystJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Indirect and Online Sales Analyst will play a crucial role in analysing and optimizing our indirect and online sales channels to drive revenue growth and improve overall sales performance. The successful candidate will be responsible for gathering and analysing sales data, identifying trends and insights, and providing actionable recommendations to enhance sales strategies. The Indirect and Online Sales Analyst will work closely with the sales team to develop and implement strategies to maximize sales through these channels and improve customer engagement.

Key Responsibilities:

• Analyse sales data from indirect and online channels to identify trends, patterns, and opportunities for improvement

• Develop reports, dashboards, and presentations to communicate key insights and recommendations to the sales team

• Collaborate with cross-functional teams to develop and implement strategies to optimize indirect and online sales channels

• Monitor and track key performance metrics to evaluate the effectiveness of sales strategies and initiatives

• Conduct market research and competitor analysis to stay informed of industry trends and best practices

• Support the sales team in developing pricing strategies, promotions, and marketing campaigns for indirect and online channels

• Identify opportunities for process improvements and automation to streamline sales operations and enhance efficiency

• Provide ad-hoc analysis and support to the sales team as needed

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, Economics, or related field; Master’s degree preferred

• 2-3 years of experience in sales analysis, data analytics, or related roles

• Proficiency in data analysis tools and software (e.g., Excel,)

• Strong analytical skills with the ability to interpret complex data and generate actionable

insights

• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to stakeholders

• Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously

• Knowledge of indirect and online sales channels

• Team player with a collaborative mindset and a proactive approach to problem-solving

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

8.) Head, Customer Experience & Happiness

Job Title:Head, Customer Experience & HappinessJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities

The Head of Customer Experience and Happiness will be responsible for developing and implementing strategies to enhance the overall customer experience, drive customer satisfaction, and build long-term customer loyalty. The successful candidate will lead a team of customer service professionals to deliver exceptional service, resolve customer issues, and foster positive relationships with customers. The Head of Customer Experience and Happiness will also be responsible for analysing customer feedback, identifying opportunities for improvement, and implementing initiatives to enhance customer happiness.

Key Responsibilities:

• Develop and implement strategies to enhance the overall customer experience and drive customer satisfaction

• Lead a team of customer service professionals to deliver exceptional service and resolve customer issues in a timely and effective manner

• Foster a customer-centric culture within the organization and instil a focus on customer happiness at every level

• Analyse customer feedback and data to identify trends, insights, and opportunities for improvement

• Implement initiatives to improve customer happiness, loyalty, and retention

• Collaborate with cross-functional teams to ensure alignment of customer experience strategies with business goals

• Monitor and track key performance metrics related to customer satisfaction, service levels, and customer loyalty

• Provide leadership and guidance to the customer service team to achieve success and exceed customer expectations

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field; MBA preferred

• 5-10 years of experience in customer experience, customer service, or related roles

• Strong understanding of customer experience principles and best practices

• Excellent communication and interpersonal skills, with the ability to build positive

relationships with customers and team members

• Analytical mindset with the ability to interpret customer data and feedback to drive decision-making

• Leadership experience with a track record of motivating and inspiring a team to deliver exceptional customer service

• Passion for customer happiness and a commitment to exceeding customer expectations • Creative thinker with a focus on innovation and continuous improvement in customer experience

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

9.) Head, Sales and Distribution

Job Title:Head, Sales and DistributionJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

Role and Responsibilities:

The Head of Sales and Distribution will be responsible for overseeing all sales and distribution activities within the company, including developing sales strategies, managing distribution channels, and driving revenue growth. The successful candidate will lead a team of sales professionals to achieve sales targets and KPIs and develop and implement distribution strategies to maximize market reach and penetration. The Head of Sales and Distribution will also be responsible for building and maintaining strong relationships with key customers and partners, and identifying new business opportunities to expand the company’s market presence.

Key Responsibilities:

• Develop and implement sales strategies that drive revenue growth and achieve sales targets

• Lead and manage the sales team to ensure alignment with company goals and objectives • Develop and implement distribution strategies to maximize market reach and penetration • Build and maintain strong relationships with key customers and partners to drive business growth

• Identify new business opportunities and develop strategic partnerships to expand market presence

• Analyse market trends and competitor activity to stay ahead of the competition and drive innovation

• Monitor and report on key performance metrics to track progress and make data-driven decisions

• Lead and mentor a high-performing team of sales professionals to achieve success

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred

• Minimum of 5-10 years of experience in sales and distribution roles, with a proven track record of driving revenue growth and achieving sales targets

• Strong understanding of sales and distribution principles, with experience in developing and implementing sales and distribution strategies

• Excellent communication and interpersonal skills, with the ability to build and maintain

strong relationships with customers and partners

• Proven leadership and team management skills, with the ability to motivate and inspire a team to achieve success

• Strategic thinker with the ability to analyse market trends and competitor activity to drive innovation and stay ahead of the competition

• Results-oriented mindset with a focus on achieving measurable outcomes and delivering value to the company

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

🇸🇱 Job Vacancies @ Mantrac SL Limited – 2 Positions

Mantrac SL Limited is recruiting to fill the following positions:

1.) Operations Supervisor
2.) Sales Representative

See job details and how to apply below.

1.) Operations Supervisor

This is a middle management position and the successful candidate will be based in Freetown with periodic visits to our operational sites in the provinces

Requirement; First degree in Supply chain management, experience in warehousing and logistics operations, any professional qualification will be an added advantage

Detailed below is a summary of the job responsibilities

To keep constant track of all spares, backs orders placed by the dealership and ensure that lead times are adhered to.
Maintain an efficient and reliable parts administration and distribution network to support service department and customers.
Ensure that all major customers in the dealership have regular updated back order reports indicating the status of their orders
Plan Logistics requirements to ensure an efficient reliable parts distribution network in the Area.
Plan order tracking processes to ensure and maintain acceptable lead times on all back orders,
Maintain an efficient and reliable Parts distribution network for the Dealership.

SEND ALL APPLICATIONS TO——— ajalloh@idtlabs.xyz

2.) Sales Representative

Role Summary

Responsible for the sale of Caterpillar products and services to an assigned account list and via face to face meetings. The Territory Sales Representatives act as the primary point of contact, typically managing between 100 and 120 customers primarily of SMALL to MEDIUM sizes, and carrying revenue quotas in excess of $1m per year.

Key Objectives

- Deliver sales target through the sale of Caterpillar products and services
- Ensure coverage to customers meets Mantrac guidelines, both in terms of frequency and number of calls
- Establish strong relationship with all decision makers, influencers and blockers within assigned customers
- Understand customers businesses and key needs
- Differentiate Mantrac and Caterpillar against competitors
- Participate at all opportunities within assigned accounts
- Produce accurate sales outlook figures on a monthly basis

Maintain customer and opportunity data in Salesforce.com

Main Duties & Responsibilities

Prospects Acquisition

- - Be fully compliant to the lead qualification process and response times
  - Actively prospect potential new customers

Coverage Studies

- - Maintain customer and machine population correctly and timely updated in Salesforce.com

Territory Planning

- - Identify key commercial opportunities through ongoing communication with customers to prioritise accounts that will deliver revenue target
  - Utilises the account planning tools available

Call Planning

- - Build long term relationship with customers by ensuring minimum coverage is met to ensure maximisation of all revenue generating opportunities

Sales Funnel Management

- - Applies Mantrac’s sales methodology to progress sales opportunities through the sales funnel.
  - Record and manage all opportunities through the sales funnel stages

Sales Outlooking

- - Produces a reliable monthly sales forecast based upon opportunity pipeline and customer’s decision stage using Sales Force

Sales Review Sessions / Self Development

- - Prepares for one-to-one performance review sessions with Sales Manager, at least once a month, based upon Mantrac Sales Process metrics (i.e. Sales Effectiveness Tracker, etc)
  - Participate in the weekly activity review sessions with the Head of Function or Sales Manager
  - Utilises both Caterpillar and Mantrac training resources for continual self development

Skills

- - Numeric skills
  - Accuracy with high level of detail
  - Tenacity
  - Good verbal and written communication skills
  - Negotiation and influencing skills
  - Customer focused, being able to provide exceptional customer service
  - Highly organised with good time management and prioritisation skills
  - Good interpersonal skills with the ability to establish and maintain good working relationships
  - Good team player
  - Proficient in the use Microsoft Office, Excel, Word, PowerPoint, Outlook

Knowledge

- - Good commercial acumen

Qualification

- Engineering degree or equivalent qualification

SEND ALL APPLICATIONS TO——— ajalloh@idtlabs.xyz

🇸🇱 Job Vacancies @ K3 TeleCommunication – 50 Openings

Job Title: Direct Sales Consultants (50 candidates)

ReportingLine: Zonal Business Leads

Department/Group: Commercial

Job Code/Req#:

Location: Freetown, Sierra Leone

Travel Required:
Level/SalaryRange:

PositionType: Short Term Contract

HR Contact: HR

Commercial Lead

PURPOSE

A direct sale consultant (50) seeks out to potential customers, using available channels – in person, phone, online channels, to sell and promote products or services they represent. In our context, the primary responsibility of a direct sales consultant (DSC) is to identify (leads) –potential customers and convert them to a fully paid K3-customer. A K3 customer is definedindividual or business that is utilizing one or more of our technology products. In addition, a DSCknow how to build solid professional relationships, identify internet needs of potential customers,persuasive, recommend suitable solutions, and finally selling the company’s products or servicesacross the board. This position offers applicants an exciting opportunity to be part of a fast-paced, rewarding, and growth-oriented environment.

Responsibilities:

∙ Product Knowledge

∙ Build and maintain professional relationships

∙ Understanding and implementing sales strategies for improved approach to clients ∙ Escalating clients/Leads to Department Heads

Product Knowledge:

∙ Understanding and staying updated with K3telecom’s products and services ∙ Recommend suitable products or services based on customer needs ∙ Understanding the features and benefits of company’s products or services ∙ Understanding the latest available packages and promotions

Building and maintaining professional relationships

∙ Engaging customers in a friendly and professional manner

∙ Able to articulate company’s products, features and services ∙ Engaging in conversation to understand customer needs and preferences ∙ Effectively manage customer’s expectations

∙ Handling customer’s questions, requests or queries

∙ Collecting accurate customer contact information for follow-up communication

Understanding and implementing sales strategies for improved approach to clients

∙ Understanding the company direction of targeting clients based on geographical mapping different future approaches.

∙ Applying effective sales strategy accordingly per client

∙ Adherence to company policy on how to accurately collect client data

Escalating clients/leads to Department Heads

∙ Adherence to company policy on how to escalate potential clients/leads to Retail or Business heads for faster engagement

∙ Provide accurate client/leads data to department heads for follow up and conversion

Reports

Daily Retail Sales Executive Report

KPI’s

Minimum number of clients

Minimum number of leads

Leads/Client Ratio or of client

Kindly send all applications to recruitment@k3sierraleone.com The closing date for all applications is on Thursday 7th December 2023.

🇸🇱 Job Vacancies @ Concern Worldwide – 3 Positions

Concern Worldwide is recruiting to fill the following positions:

1.) Safeguarding Manager
2.) Finance Officer
3.) Cashier

See job details and how to apply below.

1.) Safeguarding Manager

Concern Worldwide is a nongovernmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern Worldwide’s integrated programming approach aims to tackle all dimensions of poverty, focusing on the overlapping areas of health, education and livelihoods while maintaining our response to emergencies. Concern fully integrates equality in all its work, with emphasis on a gender transformative approach. Concern Worldwide has been operational in Sierra Leone since 1996. . Concern currently operates in the Districts of Western Area Urban (Freetown), Western Area Rural, Tonkolili and Port Loko – as well as remotely in Kambia, Koinadugu, Falaba, Bombali and Karene.

Concern Worldwide, along with its Consortium partners has bid for a funding opportunity from FCDO – Saving Lives (Phase III) as part of an NGO consortium. The Saving Lives programme seeks to support the Government of Sierra Leone (GoSL) to save women’s and children’s lives by improving the quality, availability and accessibility of reproductive, maternal, newborn, child and adolescent health services. This will be achieved by increasing the utilization of quality RMNCAH services through a multifaceted approach that seeks to strengthen quality, expand access, and build the demand for RMNCAH services in Sierra Leone. The programme duration is November 2023 – October 2029.

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned roles:

01. Job Title	Safeguarding Manager
Project	Saving Lives Phase 3
Reports to:	Consortium MEAL Manager
Direct reports:	Nill
Liaises with:	CRM supervisor, Consortium Director, Concern HR Coordinator, All members of the consortium, Protection and Safeguarding Unit
Job Location:	Freetown Sierra Leone with frequent visits to consortium members’ offices and programme areas.
Contract Details:	Fixed term
Job Purpose:	The Safeguarding manager will be the focal point for coordinating the implementation of Concerns safeguarding policies and procedures within the Saving Lives consortium. He/she will be responsible for promoting good practice and helping the Concern and our partners reach the highest safeguarding standards by our staff, volunteers, related personnel, program participants, visitors, researchers, suppliers and contractors, as well as for the communities where we work. He /She will also be responsible for development and implementation of agreed safeguarding activities, initiatives and training with regard to the Saving Lives phase 3 programme. The safeguarding Manager will support partner to link users of the Consortium CRM line to appropriate identified services when appropriate and will (with support) lead on capacity building and advocacy efforts. The Safeguarding manager will be the first point of contact for the management of safeguarding incidents in relation to the Saving Lives programme with the support of the Consortium Director, Country Director and Directorate of Protection and Safeguarding in Dublin.
Main duties & Responsibilities:	Reports and investigation Maintain up to date and accurate database of all reported incidents registers, documents and assesses all adult and asset safeguarding in line with Concerns policies and maintaining confidentiality. Assist consortium members to consult and engage with all relevant stakeholders during the program inception in order to ensure support, high-level commitment, sustainability, and community trust and ownership especially with regards to CRM. Liaises with the Protection and Safeguarding directorate for support in terms of; Coordinate with Concern internal audit and investigations unit and investigating officers as needed following any report. Support Consortium coordination unit and consortium leadership board in planning and reporting on investigations. Update and maintain service directory for operational districts to improve referral for survivor care. Training and capacity building Assist in organising and facilitation of child safeguarding induction for newly recruited project staff, volunteers, beneficiaries, stakeholders and partners. Compile partners’ activity documents, analyse partners risk assessment result and support on identified gap. Conduct initial and refresher training for consortium partners. Periodically review all consortium partners, to ensure clearly defines policies on safeguarding including; Code of Conduct, Child Safeguarding Policy and Anti trafficking in persons policy are in place and in use. Ensure all consortium staff and partners, clearly understand key concepts in relation to and safeguarding; Understanding of safeguarding and protection key definitions. Understanding of safeguarding risk and how this can be mitigated. Clear understanding of Organisational and in country reporting pathways and processes. Support consortium partners to assess their internal safeguarding policies and procedures and document clear suggested areas for strengthening implementation or capacity. Ensure ongoing compliance with consortium safeguarding policies and procedures throughout the course of the programme. Ensure there is a clear assessment and understanding of programme participant and consortium partner needs and perceptions of risk. Support risk reduction within the consortium through risk assessment, design of mitigation plans and effective implementation. Regularly review the risk register and implementation including through regular visits to program areas. Program implementation Lead on the consortiums preparation to respond programme; Assessment of risk within government health service delivery in operational areas. Lead on the updated mapping of response and support services in collaboration with consortium partners, district MoH and Ministry of Gender and children’s affairs. Assessment of training and capacity building needs within Health facilities and district health management teams paying particular attention to survivor centred approaches. In collaboration with Hired consultant, FCDO, Consortium director and Government of Sierra Leone develop a standardised learning pathway and training needs analysis, training programme, and plan to train trainers. Document and present to MoH policy recommendations for consideration in the development of a National Health care Safeguarding policy. In collaboration with the consortium director and Protection and safeguarding directorate recommend prioritised interventions to increase immediate patient safety as well as long term capacity strengthening to produce improved practice and patient safety. Compile and develop monthly safeguarding report including; training data/activity, coordination with partners and collaboration/ coordination with Government. Provide technical guidance on safeguarding to partners, volunteers, Concern staff and other key stakeholders including consultants. Conduct supervision and monitoring visits to project sites as required. Maintain clear records of number of staff, partners, volunteers, contractors, vendors, consultants and other parties trained in safeguarding.
Person specification:	Essential: University degree (or equivalent evidenced experience) in Human Resources Management, Management, Social work, Social sciences, Law, Psychology, Organizational psychology, or related Master’s degree in one of the above fields preferable 4+ years of experience of safeguarding, working with children, young people and/or adults who are vulnerable. Clear understanding of local safeguarding networks and support. Able to clearly articulate own and colleagues’ roles, responsibilities, and professional boundaries, including what constitutes both organisational and professional abuse. Is able to clearly explain how they would raise concerns about conduct of colleagues. In depth knowledge of Safeguarding, PSHEA and risk assessment. Uses safeguarding and local context knowledge, and understanding of what constitutes any signs of adult or child abuse, harm or neglect. Including the further recognition of local safeguarding priorities, for example, financial abuse, modern slavery, trafficking. Clear understanding of person centred approaches. Commitment to Concern’s core values and to promoting positive culture of safeguarding. Demonstrated excellent communication skills. Strong facilitation and presentation skills, including experience in the design and delivery of training programmes Ability to work collaboratively with a wide range of stakeholders and cultures. High degree of organisational ability, working well under pressure and to deadline. Excellent self-awareness and understanding of the need for self-care, personal strength and resources to face possible hostilities related to its tasks.
Emergency response	Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sierra Leone Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization
HIV & AIDS	Concern Sierra Leone is committed to respond to HIV & AIDS and to a supportive working environment for those infected or affected. Each staff member is required to contribute to achieving this commitment by: Raising awareness and being updated on HIV & AIDS issues. Protecting him/herself and colleagues. Sharing information with colleagues and avoiding stigma and discrimination.
Gender Equality	Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination. Therefore, each staff member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programmes.
*Safeguarding at Concern: Code of Conduct and its Associated Policies* Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 2B Shamel Street, Magburaka, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Friday 24th November 2023

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

2.) Finance Officer

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned roles:

01. Job Title	Finance Officer
Project	Saving Lives Phase 3
Reports to:	Donor Accountant
Direct reports:	Nill
Liaises with:	Internal – All Staff, Systems and Programmes External – Suppliers, Vendor, Auditors
Job Location:	Freetown but required to travel to other field offices and locations
Contract Details:	Fixed term
Job Purpose:	Responsible for ensuring the books and records for all bank and cash transactions in Sierra Leone, including reviewing all supporting documentation for payment requests to ensure Concern policies and procedures are being complied with consistently. He/she will also be responsible for all Freetown bank payments, checking of supporting documentation, monitoring bank/cash balances in each account and in the office safes and notifying the CFC on a timely basis when a transfer between accounts or from Dublin is required.
Main duties & Responsibilities:	Cash/Bank Management Monitor cash levels in the petty cash box and office safe and request cash transfers on a timely basis from the CFC to ensure that there are always sufficient funds in the office. Monitor the bank balance and notify the CFC on a timely basis when a transfer from Dublin is required. Ensure bank transfers/cheques /cash payments are made within Concern’s limits and that all required documentation and authorisation procedures for the payment have been followed. Ensure timely preparation of bank transfers/cheques for authorisation. Document any findings from the review of the bank and cash books and include any further comments from the CFC Direct Reports / CFC before communicating it to the cashiers. Monitor issues as they arise on the bank and cash book reviews to ensure they do not continue to occur. Raise repeat issues with the CFC Direct Reports / CFC and work with the cashiers to resolve the issues. Liaise with the Field Finance Officers to arrange the preparation of large cheques and liaise with programme / systems staff / suppliers regarding pick up or delivery of payments. Carry out cash transfers from the bank in conjunction with the CFC and CD. Be main contact point for banking issues / bank staff for Freetown bank accounts and support Finance Officers for field office bank accounts. Maintain and update all bank signatory lists. Occasional travel to programme field sites as and when requested by the CFC / SMT to make cash payments to beneficiaries. Books and Records Maintain accurate MGP Bank/Cash books. Ensure that all receipts are properly checked and verified, including any payments to local partners. Ensure filing is orderly done, stored safely and inventory updated. Payments Make prompt and timely payment to suppliers. Make prompt and timely payment of all taxes and creditors. Participate in the implementation of bulk bank transfers / mobile money payments to beneficiaries. Review of Financial Documents Review all hard copies of Freetown payment documents and a sample of field payment documents on a monthly basis to ensure correct supporting documentation is attached and Concern policies & procedures are being followed properly. Advise CFC direct reports of any anomalies with CWW finance policies and procedures. Communicate with the field finance officers and cashiers to ascertain financial policies are understood and the required documentation is sent to Freetown on time. Regularly visit field offices to carry out the reviews / support staff training Month end account closure Prepare the monthly phone bill journal and the amount charged to each project. Prepare the monthly payroll journal. Maintain the balance sheet reconciliations of the staff debtors and make monthly deductions from payroll as required. Carry out monthly bank reconciliations. Maintain the bank & cash accounts on the balance sheet reconciliations. Maintain Expatriate staff personal account reconciliation Payroll Prepare monthly salary, overtime and allowance calculations for national staff and make the required payments. Ensure all salary payments go through on time. Produce the monthly payslips for national staff and send to HR staff in each location to distribute. Liaise with HR to resolve any payroll queries / errors Financial Reporting, Budget and Audit Ensure all documents requested by auditors are presented to the auditors in a timely and orderly way and returned to the files / archive correctly. Assist the Finance team to handle queries related to internal and external audits Work closely with Finance team in follow up, and implementation of recommendations by Auditors and Regional Accountant (RA). Participate in the production of any ad-hoc year end reports for Dublin or external audit. Staff Management and Capacity Building In consultation with the Donor accountant, coach and mentor national finance team who have potential to rise to more senior level positions in the organisation. In consultation with the Donor accountant, provide on the job training to subordinates on regular basis including during field office visits. Support Donor Accountant on delivering training on finance issues to non-finance staff where a need is identified in all field office and remote locations. Others Providing, as requested, cover to key finance functions during staff absence especially Finance Officers / Cashiers. Complete any others reasonable tasks as requested by Donor Accountant, Partnership Accountant / CFC / CD.
Person specification:	Required: Diploma in Accounting or Finance related Field or with strong experience Desired: Degree in Accounting or Finance related Field or Part Qualified AAT, ACA, ACCA, CIMA Job related Experience and Knowledge At least 4 years’ experience in finance / related field. At least 1 years’ managerial level experience Experience in working with an International Non – Governmental Organization. Experience of management reporting would be highly desirable. Computer literacy, particularly in Microsoft Office programmes such as Word and Excel (Essential) as well accounting packages & other database competencies (Desirable). Experience in developing finance staff capacity on the technical aspects of finance and training/awareness raising of non-finance staff on finance functions. Ability to work under pressure to meet tight deadlines. Ability to work in a Team.
Emergency response	Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sierra Leone Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization
HIV & AIDS	Concern Sierra Leone is committed to respond to HIV & AIDS and to a supportive working environment for those infected or affected. Each staff member is required to contribute to achieving this commitment by: Raising awareness and being updated on HIV & AIDS issues. Protecting him/herself and colleagues. Sharing information with colleagues and avoiding stigma and discrimination.
Gender Equality	Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination. Therefore, each staff member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programmes.
*Safeguarding at Concern: Code of Conduct and its Associated Policies* Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 2B Shamel Street, Magburaka, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Wednesday 24th November 2023

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

3.) Cashier

Concern Worldwide is a nongovernmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern Worldwide’s integrated programming approach aims to tackle all dimensions of poverty, focusing on the overlapping areas of health, education and livelihoods while maintaining our response to emergencies. Concern fully integrates equality in all its work, with emphasis on a gender transformative approach. Concern Worldwide has been operational in Sierra Leone since 1996. Concern currently operates in the Districts of Western Area Urban (Freetown), Western Area Rural, Tonkolili and Port Loko – as well as remotely in Kambia, Koinadugu, Falaba, Bombali and Karene.

On this note, Concern would like to invite well experienced and professional applicants for the under mentioned roles:

01. Job Title	Cashier
Project	Finance
Reports to:	Senior Finance Officer
Direct reports:	Nill
Liaises with:	Internal – All Staff, Systems and Programmes External – Suppliers, Vendor, Auditors
Job Location:	Freetown
Contract Details:	Fixed term
Job Purpose:	Responsible for maintaining the books and records for both bank and cash transactions in the Concern Field Office in Freetown, including reviewing all supporting documentation for payment requests, preparing cheques for signature and making cash payments in the field following the roster. S/he is responsible for assisting employees where necessary in opening personal bank accounts. S/he is also responsible for monitoring the bank balance in Concern’s Field Office bank account, the cash balances in the office safe and notifying the Finance Officer on a timely basis when a transfer from Freetown is required.
Main duties & Responsibilities:	Cash/Bank Management Monitor cash levels in the petty cash box and office safe and request cash transfers on a timely basis from the Finance Officer and Donor Accountant to ensure that there are always sufficient funds in the office. Monitor the bank balance and notify the Finance Officer on a timely basis when a transfer from Freetown is required. Ensure cash payments are made within Concern’s limits and that all required documentation and authorization procedures for the payment have been followed. Ensure the issuing and retiring of cash floats to approve float holders and that all required documentation and authorization procedures have been followed. Ensure timely preparation of cheques for signature. Liaise with the Senior Finance Officer in Freetown to arrange the preparation of large cheques and liaise with suppliers regarding pick up or delivery of payments. Carry out weekly cash counts in conjunction with the Finance Officer and Donor Accountant and reconcile to the cash book Carry out cash transfers from the bank in conjunction with the Finance Officer and Donor Accountant Travel to Programme field sites as and when requested by the Snr Finance Staff / Base Manager /Area Coordinator to make cash payments to training attendees or work scheme participants. Books and Records Maintain accurate MGP bank/Cashbooks. Ensure that all receipts are properly checked and verified, including any payments to local partners. Ensure Filing is orderly done and stored safely. Payments Make prompt and timely payment to Suppliers Review of Financial Documents Review all hard copies of Freetown payment documents. Advise the Finance Officer of any anomalies with CWW finance policies and procedures. Communicate with the systems and programme staff to ascertain financial policies are understood and the required documentation is provided to finance on time. Financial Reporting, Budget and Audit Assist the Finance team to handle queries related to internal and external audits Work closely with Finance team in follow up, and implementation of recommendations by Auditors and Regional Accountant (RA). Participate in the production of any ad-hoc year-end reports for Dublin or external audit. Staff Management and Capacity Building Support Finance Team on delivering training on finance issues to non-finance staff where a need is identified in all field office and remote locations. Support CFC on delivering training on fraud & corruption to finance and non-finance staff where a need is identified in all field office and remote locations. Other responsibilities: Providing, as requested, cover to key finance functions during staff absence especially Finance Officer. Complete any others reasonable tasks as requested by Finance Officer / CFC / Base Manager / Area Coordinator. Be aware of, understand and comply with all of Concern’s policies and procedures (Code of Conduct and associates policies, finance, logistics, HR, security management etc). Contribute to ongoing security management and planning as necessary. Actively participate in any emergency response if called upon to do so (within the existing programme area or in a new one). Undertake other related duties as may reasonably be assigned by your line manager.
Person specification:	Education, Qualifications & Experience Required Essential Diploma in Accounting or Finance related Field or with strong experience Desired Degree in Accounting or Finance related Field or Part Qualified AAT, ACA, ACCA, CIMA Job related Experience and Knowledge At least 2 years’ experience in finance / related field. Experience in working with an International Non – Governmental Organization. Experience of management reporting would be highly desirable. Computer literacy, particularly in Microsoft Office programmes such as Word and Excel (Essential) as well accounting packages & other database competencies (Desirable). Experience in training/awareness raising of non-finance staff on finance functions. Ability to work under pressure to meet tight deadlines. Ability to work in a Team. Time required in Job to reach effective performance Probation period – 4 months. Time to reach full effectiveness – 3 months.
Emergency response	Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sierra Leone Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization
HIV & AIDS	Concern Sierra Leone is committed to respond to HIV & AIDS and to a supportive working environment for those infected or affected. Each staff member is required to contribute to achieving this commitment by: Raising awareness and being updated on HIV & AIDS issues. Protecting him/herself and colleagues. Sharing information with colleagues and avoiding stigma and discrimination.
Gender Equality	Concern Worldwide in Sierra Leone recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination. Therefore, each staff member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programmes.
*Safeguarding at Concern: Code of Conduct and its Associated Policies* Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

HOW TO APPLY

Interested candidates should apply with:

An application letter clearly justifying how you meet the selection criteria
Recent Curriculum Vitae including names and full contact addresses of three (3) referees, one of whom must be their current or most recent employer.
Candidates must state the position of each referee and his/her relationship to the candidate.
A copy of a valid labour card must be attached to ALL applications (written or electronic)
Police Clearance will be required from the successful candidate

Applications should be sent either through email or by hard copy to the following addresses.

You can send through email to info.sl@concern.net OR deliver in Hard copy to the below locations

HR Department, Concern Worldwide, 20 Old Railway Line – Signal Hill, Freetown

HR Department, Concern Worldwide, 2B Shamel Street, Magburaka, Tonkolili.

HR Department, 24 Upper Kamara Lane, Back of EDSA Substation, Port Loko

Please mark your application as per the references stated in position above

(by email please put the reference in the SUBJECT heading).

Closing date for receipt of applications for the above vacancy is 17.00 on Friday 24th November 2023

Only short listed candidates will be contacted.

PLEASE NOTE THAT A COPY OF THE APPLICATION LETTER (written or typed) MUST BE SENT TO THE NGO DESK OFFICER, MINISTRY OF LABOUR & SOCIAL, NEW ENGLAND OR EMAILED TO Email: employmentdesk71@gmail.com

“FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY”

🇸🇱 Job Vacancies @ Life By Design (LBD) – 3 Positions

Life By Design (LBD Group) Life By Design (LBD) is recruiting to fill the following positions:

1.) Senior Sales Executive
2.) Front Desk Officer
3.) HR Manager

See job details and how to apply below.

1.) Senior Sales Executive

Role: Senior Sales Executive

Reports to: Sales Manager

Effective Date:

Company: LBD Group

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services. Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team, while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The Senior Sales Executive is responsible for leading all group sales activities, which includes generating new business for the company by developing and researching leads, coordinating daily selling interactions,

maintaining & managing a healthy sales pipeline, managing the group CRM, and maintaining and

growing customer relationships.

The sales manager needs to have a strong knowledge of our customer segments and have excellent

organisational, administrative, and problem-solving skills. He/She should also possess strong

communication, interpersonal, and customer service skills.

Areas of Responsibility

External sales responsibilities:

Achieve sales targets each year by generating sales with existing clients, and finding new client opportunities.
Analyse the market place to determine key strategic contacts.
Create and execute a sales plan for gaining customers and retaining them.
Make regular proactive sales calls to selected organisations, ask probing questions to understand current and long-term needs
Represent the company in external meetings with clients and prospective clients as and when necessary.
Respond to enquiries and follow-ups in a timely manner
Operate as the point of contact for assigned customers, building long-term, multi-level
relationships and involving other team members as necessary
Schedule appointments and meetings as necessary for Business Leaders, Commercial & Accounts Directors.

Internal sales management responsibilities:

Coordinate & supervise all group sales processes, including daily selling interactions, with the aim of moving prospects through the sales funnel.
Manage the Group’s CRM – this includes maintaining and managing a hotlist of prospects, and ensuring CRM is up to date with relevant details at the end of every day.
Collaborate with other departments to follow-up on pipeline updates and scheduling of meetings with prospects.
Coordinate weekly team sales meeting
Forecast and track client account metrics.
Pass sales opportunities on to other sales managers and business leaders when appropriate.
Train other sales people in the art of selling.
Demonstrate superior time management skills and meet sales deadlines and targets.

Key Competencies

This role is meant for Senior Sales Executive oriented and result-driven professionals, detailed oriented and with high credibility; someone who is a team player and with the ability to develop and sustain long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases.

Some of the key competences include:

Strong understanding of sales tactics and industry rules.
A track record of exceeding sales goals.
Complete understanding of numerous sales strategies and industry developments.
Excellent presentation and communication abilities.
Ability to provide outstanding customer service.
The ability to do extensive research.

Qualification & Experience

A bachelor’s degree in business administration, business management, marketing, or a similar discipline.
Experienced in sales.
Minimum of 3 – 4 years experience as a sales officer, sales lead, senior sales representative, or other sales-related position

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

2.) Front Desk Officer

Role: Front Desk Officer

Reports to:

Effective Date:

Company: LBD Group

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services. Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The Front Desk Officer will oversee all receptionist and clerical responsibilities at our main entrance. As the initial point of contact, you will serve as the company’s “frontline,” leaving a lasting impression on all visitors and ensuring their initial experience is positive.

We are looking for an individual with a warm, approachable demeanor, strong perceptiveness, and unwavering discipline. The ability to handle inquiries, provide accurate information, and maintain a customer-centric focus is of utmost importance. Our objective is to ensure that guests and visitors feel both comfortable and valued during their presence on our premises.

Areas of Responsibility

Maintain an organized and visually appealing front desk area.
Address queries from clients, customers, and visitors, or direct them to the appropriate staff.
Manage all incoming calls by either redirecting them or taking detailed messages.
Follow up with relevant managers and staff to track project progress, including milestones, targets, and delivery dates.
Receive and distribute incoming letters and packages.
Prepare outgoing mail, which includes drafting correspondence and ensuring secure packaging.
Manage email correspondence by checking, sorting, and forwarding messages to the respective managers and business leads.
Provide clients and customers with necessary documents, such as invoices, proforma, or receipts.
Keep a close eye on office supplies and place orders as needed.
Establish and manage a centralized records system on Google Drive.

Key Competencies

The Front Desk Officer plays a pivotal role in creating a welcoming and efficient environment, which is crucial for ensuring a positive first impression for all visitors. This role requires exceptional interpersonal and organizational skills, the ability to handle various tasks simultaneously, and a commitment to maintaining a professional and friendly atmosphere at the front desk. Adaptability, discretion in managing information, and a customer-centric approach are key components of excelling in this role.

Some of the key competencies include

Demonstrated experience in a front desk representative or related role.
Familiarity with standard office equipment.
Proficiency in office management and basic bookkeeping.
Strong command of the English language, both oral and written.
Excellent proficiency in MS Office applications, particularly Excel and Word.
Effective communication and interpersonal skills.
Strong organizational skills with the ability to multitask effectively.
Problem-solving abilities.
Dedication to providing exceptional customer service.

Qualification & Experience

Educational Background: A bachelor’s degree in a relevant field such as Business Administration, Hospitality, or a related area is often required.
Experience: Previous experience in a customer service or front desk role can be advantageous.

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

3.) HR Manager

HR Manager

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies that are committed to transforming the business landscape in Sierra Leone by providing world-class business support services. Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The HR Manager will take ownership of all HR matters across the company and be the go-to person for all employee-related issues.

Your duties will include managing activities such as job design, recruitment and onboarding, employee relations, performance management, training & development and talent management. You will also have the responsibility of finalizing & rolling out the Groups employee manual

Interested candidates must have experience as an HR Manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

Areas of Responsibility

Payroll and Benefits:

Supervise the processing of employee payroll and benefits.
Ensure accuracy and timeliness in payroll processing.
Assist in administering benefits programs and addressing employee inquiries.

Employee Relations:

Address workplace issues and conflicts within legal compliance
Coordinate investigations into employee complaints and grievances.
Lead in developing and implementing employee engagement initiatives.
Coordinate employee satisfaction programs and constantly monitor employee morale across the group reporting findings & potential areas of concern with management.
Support management in advising and training managers on employee relations matters

Recruitment, Selection & Onboarding:

Lead the implementation of recruitment strategies.
Coordinate the selection process, this includes, developing job descriptions, conducting interviews, reference checks, background screenings, etc.
Coordinate the development and delivery of onboarding programs.
Support Careers SL delivers its recruitment services to its clients with the screening of applicants & generation of shortlist candidates.

HR Documentation and Record Keeping:

Maintain and manage the organization’s Human Resource Information System (HRIS), including data input, and updates.
Support in the implementation of HRIS-related projects and upgrades.
Maintain and organize employee records and files, considering options for digitization using the HRIS.
Ensure compliance with data protection and record-keeping regulations.

Compliance and Reporting:

Ensure organizational compliance with labor laws and regulations.
Develop, maintain & enforce all HR policies and procedures.
Regularly audit internal systems, processes, & procedures, to identify and address compliance issues.
Prepare and submit mandated reports to relevant authorities.
Offer guidance and training on compliance requirements.
Stay informed about changes in labor laws and regulations

Performance Management:

Manage & implement the Group’s performance management structure, this includes developing and conducting regular performance evaluations.
Identify training needs and develop training programs
Assist in the coordination of training sessions, workshops, and seminars
Create & maintain a culture of continuous learning and development.
Liaise with department managers to address specific training needs.

Attendance & Leave Management

Manage staff attendance records, ensuring that they are tracked daily
Manage the group’s Leave Management Processes, ensuring that they are accurately tracked & monitored.

Key Competencies

The HR Manager will be critical in attracting talent, nurturing employee relations, ensuring legal compliance, enhancing workforce performance, and fostering a positive workplace culture. You should be able to handle sensitive information with discretion, adapt to change, and drive organizational success through strategic HR practices.

Some of the key competencies include

Communication: Strong written and verbal communication skills for effectively conveying HR policies, procedures, and information to employees and management.
Conflict Resolution & Employee Relations: Skill in managing and maintaining positive relationships between employees and the organization, addressing conflicts, and resolving workplace issues effectively.
Compliance and HR Policies: Knowledge of labor laws, regulations, and company HR policies, ensuring that all HR practices are in compliance with legal requirements.
Ethical and Confidentiality: A commitment to maintaining the highest ethical standards and the ability to handle sensitive employee information with discretion and confidentiality.
Problem-Solving: Strong problem-solving skills to address HR-related challenges and find effective solutions.
Interpersonal Skills: Strong interpersonal and relationship-building skills to effectively interact with diverse groups of employees and stakeholders.

Qualification & Experience

Educational Background: A bachelor’s degree in Human Resources, Business Administration, or a related field is typically required.
HR Knowledge: Strong foundational knowledge of human resources principles, practices, and applicable laws and regulations is essential.
Experience: A minimum of 4-5 years of experience in senior HR roles is mandatory. Expected expertise & experience should include exposure to various HR functions such as recruitment, employee relations, and compliance, and preferably some exposure to HR software.

Performance Evaluation:

Your performance will be assessed based on the achievement of measurable targets and individual Key Performance Indicators (KPIs) outlined in this job description.

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

🇸🇱 Job Vacancy @ Artricks – General Shop Assistant

General Shop Assistant
Based in our shop in Freetown, you will be the first point of contact for visitors to our shop, giving a warm welcome, assisting with enquiries and ensuring a great visitor experience.

You will also support the day to day running of the shop , dealing with administrative duties and supporting the management , sharing product information with visitors and taking sales.

Tasks and Responsibilities
• Welcoming and engaging visitors, providing information about the shop and other activities
• Responding to telephone, email and face to face enquiries
• Supervising the shop space, ensuring the safety and security of the public, artwork and retail space
• Assisting with sales and shop displays, including cash handling
• Maintaining a neat and tidy reception and retail area
• Supporting our retail work, with stocktaking, pricing and other tasks
• Monitoring visitor numbers and contributing to evaluation initiatives
• Representing the shop and Artricks Service

What we hope you will get from the role
• The opportunity to meet new people and engage with the local art community
• Improved and demonstrable administration and communication skills
• Valuable insight and experience of a contemporary art shop, crossing the arts, cultural and creative sectors
• An understanding of the breadth of arts activity offered by Artricks

Training and Support

We will provide training and an induction which covers all aspects of the role. On-going support and supervision will be provided by staff throughout your time with us. Additionally, there are regular training sessions to supplement and further your initial training, as well as a varied programme of volunteer events and activities to join in, meet people and learn something new! Freetown has a thriving art community and you can be a part of that!

Desirable qualities and experience
• Enthusiasm for meeting and engaging with people and sharing information
• Interest for art, local history and/or heritage
• Able to answer enquiries in a friendly and helpful manner
• Willingness to learn, particularly administrative skills
• Enjoys being part of a team
• Ability to complete tasks independently
• Good time keeping

Availability
The shop is open Monday  to Saturday , 10am – 6pm

This is a full-time opportunity

Location

This role is based at 15 Peter Lane, Freetown, Sierra Leone

Salary

Monthly Salary

How to Apply

Please send a CV and Cover Letter to artrickssl@gmal.com

🇸🇱 Job Vacancy @ Resident Coordinator System (RCS) – Senior Development Coordination Officer

Closing date: Wednesday, 1 November 2023

Posting Title: SENIOR DEVELOPMENT COORDINATION OFFICER, STRATEGIC PLANNING AND RCO TEAM LEADER (Temporary Job Opening), P5 (Temporary Job Opening)

Job Code Title: SENIOR DEVELOPMENT COORDINATION OFFICER, STRATEGIC PLANNING AND RCO TEAM LEADER

Department/Office: Resident Coordinator System

Duty Station: FREETOWN

Posting Period: 26 October 2023 – 01 November 2023

Job Opening Number: 23-Sustainable Development-RCS-220684-J-Freetown (X)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and ReportingThe UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator – the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level – support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordinator’s Office (RCO) in Sierra Leone and reports to the UN Resident Coordinator (RC). The Head of the RCO manages the resources of the Office in order to provide support to the Resident Coordinator and the UNCT on sustainable development analysis, strategic planning, programming, financing, communications, advocacy, and partnerships. The Head of RCO serves as a key adviser to the RC in the pursuit of all their functions and is accountable for the overall quality and timeliness of the work of the office.

Responsibilities

Within delegated authority, the incumbent will perform the following duties: 1. LEADS THE PROVISION OF STRATEGIC GUIDANCE TO THE RC AND UNCT OF EFFECTIVE, QUALITY, AND TIMELY UN SUPPORT FOR THE IMPLEMENTATION OF THE 2030 AGENDA THROUGH A NEW GENERATION CCA/UNSDCF:

Leads and coordinates substantive support to the RC/UNCT in articulating and actively communicating a credible and convincing strategic vision for the UN, articulated through the UNSDCF, which is consistent with national development goals and priorities, UN values, aligned with the 2030 Agenda and committed to the principles of universality, equality and leaving no one behind;
In line with CCA/UNSDCF, provides strategic direction and develops recommendations to facilitate decision-making by the RC/UNCT to reposition the UN in the country to advance the objectives of UN development system reform;
Develops policy recommendations to the RC/UNCT on the development, implementation, monitoring, reporting, and evaluation of the new generation CCA/UNSDCF as the primary instrument for the planning and implementation of UN development activities in the country;
Ensures effective guidance to the RC/UNCT in asserting vision and accountability for the UN to operate as a nimble, innovative, and enterprising development partner, demonstrating characteristics of a knowledge-based organization and thought leader;
Leads the strategic design of the UN’s policy and programmatic services, operational capabilities, and partnership mechanisms;
Establishes and promotes close engagement across the humanitarian, development, and peace domains, as required by the country context;
Leads the identification, analysis, and prioritization of joint programmatic work of UN entities in response to national priorities and in line with the UNSDCF and the 2030 Agenda;
Leads the coordination of the UNSDCF through the Joint Workplan and results groups; directs UNSDCF monitoring, evaluation, learning (MEL), and reporting through the UNINFO platform; and guides preparation and provision of the annual UN Country Results Report to the Government and other stakeholders;
Promotes the engagement of all relevant agencies – with and without physical presence in the country – from across the UN system, including at Headquarters and at the (sub-)regional level in inter-agency fora and in discussions with external partners;
Ensures quality control and oversight over strategic communications and advocacy activities related to the implementation of the UNSCDF;
Ensures coherence across the different intra-agency coordination bodies, including with Humanitarian Country Teams and the Security Management Team. 2. FACILITATES AND OVERSEES THE INITIATION, ESTABLISHMENT, AND COORDINATION OF EXTERNAL PARTNERSHIPS AND JOINT RESOURCE MOBILIZATION EFFORTS FOR THE NEW GENERATION UNSDCF:
Facilitates and oversees the initiation, establishment, and coordination of effective working relationships with national and international public and private partners to ensure knowledge sharing throughout the UNSDCF cycle;
Directs substantive support for positioning the UN as a key provider of integrated services and as a platform in support of the SDGs, in consultation with a broad range of stakeholders;
Based on the UNSDCF, and in close collaboration with the Development Partnerships Officer, oversees the formulation and implementation of the partnership approach as well as the resource mobilization strategy, and other initiatives in support of SDG achievement through the UNSDCF;
Oversees the implementation of the SDG Country Fund/country-level pooled fund (where relevant) in support of the UNSDCF and SDG acceleration;
Oversees strategic messaging and communication initiatives by RC/UNCT. 3. COORDINATES AND SUPPORTS ROLL-OUT AND IMPLEMENTATION OF THE EFFICIENCY AGENDA (BUSINESS OPERATIONS STRATEGY, COMMON PREMISES, AND LOCAL SHARED SERVICE CENTERS/COMMON BACK OFFICE):
In collaboration with the Operations Management Team (OMT), directs substantive support to the RC/UNCT on business innovations for the UN in the country;
Provides substantive support to the Resident Coordinator and UNCT in formulating, implementing, and monitoring the UN country-level Business Operations Strategy;
Supports the RC and the UNCT in their leading role in implementing common premises, and in establishing a common back office for location-dependent services;
Promotes a culture of continuous improvement and client orientation in operational service delivery, including the implementation of high-impact standardized common services, fostering the SDG impact through common operations;
Coordinates effective participation of entities at the country level in the operations management team and represents the RC in the OMT. 4. MANAGES AND DIRECTS KNOWLEDGE MANAGEMENT AND CAPACITY DEVELOPMENT ACTIVITIES IN- AND OUTSIDE THE UN SYSTEM:
Creates an enabling environment for knowledge generation, sharing, and collaboration, as well as usage of existing good practices and lessons learned within the RCO and in the UN Country Team. Leads by example.
Coordinates effective communications within the RCO, in the UN Country Team, and among other stakeholders;
Leads and coordinates the sharing of good practices and lessons learned on issues related to UN strategic planning frameworks, methodologies, and tools, among others, within the DCO (at regional and global levels), across the UN system and with external partners;
Oversees the analysis of UN experiences, lessons learned and knowledge networking to contribute to strategic planning processes.
Keeps abreast of emerging innovative approaches and encourages the RCO and UNCT to apply new ways of working, where relevant. 5. LEADS AND COORDINATES OVERALL MANAGEMENT OF THE RCO TO ENSURE EFFICIENT AND EFFECTIVE SUBSTANTIVE COORDINATION SUPPORT TO THE RC/UNCT AND ADHERENCE TO ORGANIZATIONAL POLICIES AND PROCEDURES:
Coordinates the formulation and implementation of the substantive work programme of the UNCT; allocates and monitors RCO resources for the delivery of outputs and reporting on results;
Supervises the activities undertaken by the RCO and manages performance of RCO staff, ensuring that programmed activities are carried out in a timely fashion;
In close collaboration with Service Providers, performs the role of certifying officer in the UNDP IRIS platform and performs the UMOJA approver role over processes related to human and financial resource management, procurement, general administration, security, time management, and information technology for the RCO;
Manages, guides, and trains staff under his/her supervision; promotes teamwork and communications among staff in the RCO and across organizational boundaries; ensures staff complete mandatory training and UMOJA certifications;
Establishes and maintains a work environment in the RC Office and across UN entities that is conducive to innovation and engagement with a diverse set of stakeholders and delivers results in line with the 2030 Agenda for Sustainable Development.
Leads team members efforts to collect and analyze data and provides insight to identify trends or patterns for data-driven planning, decision-making, presentation and reporting; Ensures that everyone can discover, access, integrate and share the data they need;
Performs other duties as assigned.

CompetenciesPROFESSIONALISM: The ability to analyze and interpret data in support of decision making and convey resulting information to management. Proven knowledge and understanding of theories, concepts and approaches relevant to sustainable development. Ability to identify key strategic issues, opportunities and risks. Ability to generate and communicate broad and compelling organizational direction. Ability to communicate clearly links between the Organization’s strategy and the work unit’s goals. Demonstrated ability to provide innovative technical leadership by performing and/or overseeing the planning, development, and management of operation. Demonstrated ability to negotiate and apply good judgment. Proven ability to analyze complex data and produce reports leading to sound policy recommendations for achieving sustainable development; Solid understanding of the political environment and the programmes and activities of the UN system in implementing the Sustainable Development Goals; Ability to think strategically, to identify key emerging sustainable development issues and related policy implications. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. JUDGMENT/DECISION-MAKING: Identifies key issues in complex situations, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

EducationAdvanced university degree (Master’s degree or equivalent degree) in business or public administration, sustainable development, social sciences, education, or related area, is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Certification in data analytics, business analytics or data science programs is an advantage.

Work ExperienceA minimum of ten (10) years of progressively responsible experience in strategic planning, sustainable development policy, and programme development and management in the context of development cooperation or related area, is required. Experience with multi-stakeholder coordination in the context of development cooperation or related areas, is required. Experience in designing and implementing partnership and resource mobilization strategies, is desirable. Experience in promoting knowledge management in the context of development cooperation, is desirable. Experience in team leadership and management is required. Experience in UN inter-agency coordination and multi-stakeholder consultations for the Cooperation Framework, is desirable.

LanguagesEnglish and French are the two working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another official United Nations language is an advantage. Note: “Fluency” equals a rating of “fluent” in all four areas (read, write, speak, understand) and “knowledge of” equals a rating of “Confident” in two of the four areas.

AssessmentEvaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone/Teleconference (MS Teams) or in-person where possible.

Special NoticeThis is a Temporary Job Opening. Appointment against this position is available for a duration of Three Hundred and Sixty-Four (364) DAYS a limited duration and does not carry any expectancy, legal or otherwise, of renewal. Extension of appointment is subject to legislative body funding availability. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. RCS is committed to promoting diversity and gender equality within the Secretariat. Women candidates are strongly encouraged to apply. “Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. ” Staff Members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staffs are expected to move periodically to new functions in their careers in accordance with established rules and procedures. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 September 2022, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, Central African Republic, Chad, China, Comoros, Cuba, Democratic People’s Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Haiti, Israel, Japan, Kiribati, Kuwait, Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Malta, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Slovenia Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira “Need Help?” link.

United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.