Life By Design (LBD) is recruiting to fill the following positions:

1.) Senior Sales Executive
2.) Front Desk Officer
3.) HR Manager

See job details and how to apply below.

1.) Senior Sales Executive

 Role: Senior  Sales Executive

Reports to: Sales Manager

Effective Date:

Company:  LBD Group

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team, while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The Senior Sales Executive  is responsible for leading all group sales activities, which includes generating new business for the company by developing and researching leads, coordinating daily selling interactions,

maintaining & managing a healthy sales pipeline, managing the group CRM, and maintaining and

growing customer relationships.

The sales manager needs to have a strong knowledge of our customer segments and have excellent

organisational, administrative, and problem-solving skills. He/She should also possess strong

communication, interpersonal, and customer service skills.

Areas of Responsibility 

External sales responsibilities:

•  Achieve sales targets each year by generating sales with existing clients, and finding new client opportunities.
•  Analyse the market place to determine key strategic contacts.
• Create and execute a sales plan for gaining customers and retaining them.
• Make regular proactive sales calls to selected organisations, ask probing questions to understand current and long-term needs
• Represent the company in external meetings with clients and prospective clients as and when necessary.
•  Respond to enquiries and follow-ups in a timely manner
• Operate as the point of contact for assigned customers, building long-term, multi-level
• relationships and involving other team members as necessary
• Schedule appointments and meetings as necessary for Business Leaders, Commercial & Accounts Directors.

Internal sales management responsibilities:

• Coordinate & supervise all group sales processes, including daily selling interactions, with the aim of moving prospects through the sales funnel.
•  Manage the Group’s CRM – this includes maintaining and managing a hotlist of prospects, and ensuring CRM is up to date with relevant details at the end of every day.
• Collaborate with other departments to follow-up on pipeline updates and scheduling of meetings with prospects.
• Coordinate weekly team sales meeting
• Forecast and track client account metrics.
• Pass sales opportunities on to other sales managers and business leaders when appropriate.
• Train other sales people in the art of selling.
• Demonstrate superior time management skills and meet sales deadlines and targets.

Key Competencies

This role is meant for  Senior Sales Executive  oriented and result-driven professionals, detailed oriented and with high credibility; someone who is a team player and with the ability to develop and sustain long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases.

Some of the key competences include:

• Strong understanding of sales tactics and industry rules.
• A track record of exceeding sales goals.
• Complete understanding of numerous sales strategies and industry developments.
• Excellent presentation and communication abilities.
• Ability to provide outstanding customer service.
• The ability to do extensive research.

Qualification & Experience

• A bachelor’s degree in business administration, business management, marketing, or a similar discipline.
• Experienced in sales.
• Minimum of 3 – 4 years experience as a sales officer, sales lead, senior sales representative, or other sales-related position

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

2.) Front Desk Officer

Role: Front Desk Officer

Reports to:

Effective Date:

Company: LBD Group

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The Front Desk Officer will oversee all receptionist and clerical responsibilities at our main entrance. As the initial point of contact, you will serve as the company’s “frontline,” leaving a lasting impression on all visitors and ensuring their initial experience is positive.

We are looking for an individual with a warm, approachable demeanor, strong perceptiveness, and unwavering discipline. The ability to handle inquiries, provide accurate information, and maintain a customer-centric focus is of utmost importance. Our objective is to ensure that guests and visitors feel both comfortable and valued during their presence on our premises.

Areas of Responsibility

• Maintain an organized and visually appealing front desk area.
• Address queries from clients, customers, and visitors, or direct them to the appropriate staff.
• Manage all incoming calls by either redirecting them or taking detailed messages.
• Follow up with relevant managers and staff to track project progress, including milestones, targets, and delivery dates.
• Receive and distribute incoming letters and packages.
• Prepare outgoing mail, which includes drafting correspondence and ensuring secure packaging.
• Manage email correspondence by checking, sorting, and forwarding messages to the respective managers and business leads.
• Provide clients and customers with necessary documents, such as invoices, proforma, or receipts.
• Keep a close eye on office supplies and place orders as needed.
• Establish and manage a centralized records system on Google Drive.

Key Competencies

The Front Desk Officer plays a pivotal role in creating a welcoming and efficient environment, which is crucial for ensuring a positive first impression for all visitors. This role requires exceptional interpersonal and organizational skills, the ability to handle various tasks simultaneously, and a commitment to maintaining a professional and friendly atmosphere at the front desk. Adaptability, discretion in managing information, and a customer-centric approach are key components of excelling in this role.

Some of the key competencies include

• Demonstrated experience in a front desk representative or related role.
• Familiarity with standard office equipment.
• Proficiency in office management and basic bookkeeping.
• Strong command of the English language, both oral and written.
• Excellent proficiency in MS Office applications, particularly Excel and Word.
• Effective communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Problem-solving abilities.
• Dedication to providing exceptional customer service.

Qualification & Experience

• Educational Background: A bachelor’s degree in a relevant field such as Business Administration, Hospitality, or a related area is often required.
• Experience: Previous experience in a customer service or front desk role can be advantageous.

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

3.) HR Manager

HR Manager

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies that   are committed to transforming the business landscape in Sierra Leone by providing world-class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The HR Manager will take ownership of all HR matters across the company and be the go-to person for all employee-related issues.

Your duties will include managing activities such as job design, recruitment and onboarding, employee relations, performance management, training & development and talent management. You will also have the responsibility of finalizing & rolling out the Groups employee manual

Interested candidates must have experience as an HR Manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

Areas of Responsibility

Payroll and Benefits:

• Supervise the processing of employee payroll and benefits.
• Ensure accuracy and timeliness in payroll processing.
• Assist in administering benefits programs and addressing employee inquiries.

Employee Relations:

• Address workplace issues and conflicts within legal compliance
• Coordinate investigations into employee complaints and grievances.
• Lead in developing and implementing employee engagement initiatives.
• Coordinate employee satisfaction programs and constantly monitor employee morale across the group reporting findings & potential areas of concern with management.
• Support management in advising and training managers on employee relations matters

Recruitment, Selection & Onboarding:

• Lead the implementation of recruitment strategies.
• Coordinate the selection process, this includes, developing job descriptions, conducting interviews, reference checks, background screenings, etc.
• Coordinate the development and delivery of onboarding programs.
• Support Careers SL delivers its recruitment services to its clients with the screening of applicants & generation of shortlist candidates.

HR Documentation and Record Keeping:

• Maintain and manage the organization’s Human Resource Information System (HRIS), including data input, and updates.
• Support in the implementation of HRIS-related projects and upgrades.
• Maintain and organize employee records and files, considering options for digitization using the HRIS.
• Ensure compliance with data protection and record-keeping regulations.

Compliance and Reporting:

• Ensure organizational compliance with labor laws and regulations.
• Develop, maintain & enforce all HR policies and procedures.
• Regularly audit internal systems, processes, & procedures, to identify and address compliance issues.
• Prepare and submit mandated reports to relevant authorities.
• Offer guidance and training on compliance requirements.
• Stay informed about changes in labor laws and regulations

Performance Management:

• Manage & implement the Group’s performance management structure, this includes developing and conducting regular performance evaluations.
• Identify training needs and develop training programs
• Assist in the coordination of training sessions, workshops, and seminars
• Create & maintain a culture of continuous learning and development.
• Liaise with department managers to address specific training needs.

Attendance & Leave Management

• Manage staff attendance records, ensuring that they are tracked daily
• Manage the group’s Leave Management Processes, ensuring that they are accurately tracked & monitored.

Key Competencies

The HR Manager will be critical in attracting talent, nurturing employee relations, ensuring legal compliance, enhancing workforce performance, and fostering a positive workplace culture. You should be able to handle sensitive information with discretion, adapt to change, and drive organizational success through strategic HR practices.

Some of the key competencies include

• Communication: Strong written and verbal communication skills for effectively conveying HR policies, procedures, and information to employees and management.
• Conflict Resolution & Employee Relations: Skill in managing and maintaining positive relationships between employees and the organization, addressing conflicts, and resolving workplace issues effectively.
• Compliance and HR Policies: Knowledge of labor laws, regulations, and company HR policies, ensuring that all HR practices are in compliance with legal requirements.
• Ethical and Confidentiality: A commitment to maintaining the highest ethical standards and the ability to handle sensitive employee information with discretion and confidentiality.
• Problem-Solving: Strong problem-solving skills to address HR-related challenges and find effective solutions.
• Interpersonal Skills: Strong interpersonal and relationship-building skills to effectively interact with diverse groups of employees and stakeholders.

Qualification & Experience

• Educational Background: A bachelor’s degree in Human Resources, Business Administration, or a related field is typically required.
• HR Knowledge: Strong foundational knowledge of human resources principles, practices, and applicable laws and regulations is essential.
• Experience: A minimum of 4-5 years of experience in senior HR roles is mandatory. Expected expertise & experience should include exposure to various HR functions such as recruitment, employee relations, and compliance, and preferably some exposure to HR software.

Performance Evaluation:

Your performance will be assessed based on the achievement of measurable targets and individual Key Performance Indicators (KPIs) outlined in this job description.

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz