Job title:   PHU Filing and Patient Flow Assistant X 3– National locals Only

Work Location: Kono (Sewafe, Kombayendn & Gandorhun)

Department: Operations

Reports to: Operations Manager

Line Management Yes

Application Status: External Advert

Organisation Profile 

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.




PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview

The Patient Flow and Filing Assistant facilitates the movements of patients through the Clinic processes, by directing the flow of patients and filing patients chart under the supervision of Operations Manager.

The Patient Flow Assistant provides continuous care support to all individuals by performing reception and clerical activities and maintaining care center workflow for staff, physicians, Patients, and Staff families. The Patient Flow Assistant participates in the execution of patient Safety Goals by ensuring patient privacy and accuracy of patient identification, improving effectiveness of communication among care providers, and responding to patients’ emergencies by alerting appropriate clinicians. Actively and consistently demonstrates the mission, vision, values and guiding principles of Partners In Health.

Essential Duties and Responsibilities: 

As a patient flow assistance

1. Coordinate the flow of patient in the Clinic by directing patients from initial waiting area to designated areas in the Clinic
2. Announce names of patients waiting for registration, and for drugs from the Pharmacist.
3. Organize patients seating positions and queues by categories and sequence of arrival at the Clinic.
4. Collect all Patients numbers before screening.
5. Assist with patients care by greeting and escorting patients as needed from triage to designated clinical areas.
6. Assist with patient transfers/discharges including emergent/urgent transfers: photocopies of documents, calls for transportation, etc.
7. Assist patients with wayfinding.
8. Organize patients to maintain social distance
9. Promotes and maintains a safe environment.
10. Performs such other duties related to role as may be required by the Operations assistant or Manager.

         As a patient file assistance

1. Organize patient files on the shelves according to their codes collected from patients
2. Collect patients’ files from the shelves using their registration codes on the ID cards
3. Give files to screening and registration assistance for OPD services
4. Clean and organize shelves neatly for easy access of files
5. Collect patient files from the pharmacy and file them in their appropriate places

Prevention of Sexual Exploitation, Abuse and HarassmentAt Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.  By submitting an application, the job applicant confirms their understanding of these recruitment procedures.Education and Work Experience Requirements 

1. High school certificate
2. Must be a residence of Sewafe, Kombayendn or Gandorhun
3. Must be able to speak the local dialect
4. Must have an idea of PHU setting

Social JusticeWe are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.Method of applicationInterested candidates are required to apply through our website: www.pih.org/employment.   In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Thursday, 1st December 2022.