Job Description

Vacancy Announcement
Job title: Operations Associate
Work Location: Kailahun
Department: Operations
Reports to: Chief Operating Officer
Line Management No
Application Status External Advert

Organisation Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview
Partners In Health is seeking full-time Operations Associate to provide day-to-day operations support, administrative support to the operations department. The position will support the coordination of teams reporting to the Chief Operating Officer, undertake management of operations activities in Kailahun and, where necessary, provide support in maintaining the operations budget and tracking related expenditures.

Essential Duties and Responsibilities:
Operations Support
Manage designated operational processes as required e.g. insurance policy maintenance, etc.
Coordinate and collaborate with internal department units to enable, support and improve day-today program operations and processes with the goal of enhancing operation al effectiveness
Assist in troubleshooting problems and issues as they relate to daily operational activities
Execute special projects, including developing strategies and tactics for implementation in Kailahun
monitoring of effectiveness and making recommendations for improvements as required to ensure that overall project goals are achieved
Provide administrative support to the Chief Operating Officer in the execution of his work as it relates to planning and operations management (scheduling, travel coordination, expense tracking and reporting)
Other duties as assigned
Organizational Planning and Management.

Works closely with the Chief Operating Officer to ensure timely planning, management and tracking of organizational operations plan including analysis and reporting of related data points and benchmarks from programmatic and functional areas
Works closely with programmatic and functional area staff to support development, improvement and implementation of operations solutions and strategies
Provide project management support from the operational stand point
Ensure implementation of operations policies and procedures
Provides administrative support
Works closely with program directors and managers to establish contract timelines, ensure compliance, and meet contractual deadlines and deliverables.
Works closely with finance team to manage contract budgeting and staffing allocations across contracts for staff who work in multiple programs
Reviews contract requirements of service providers, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate and government policies and business unit procedure
Maintains deadlines on deliverables and communicates on an ongoing basis with partners and team about service provider’s contractual issues
Actively documents and pursues variations/claims through tracking schedule •
Partner with Chief Operating Officer to oversee overall contract management, budget allocation and foster compliance
Prevention of Sexual Exploitation, Abuse and Harassment
At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Education and Work Experience Requirements
A minimum of three years’ relevant work experience in Human Resources
Experience working in operation for an international NGO with donor-funded projects
Bachelor’s or Master’s degree in Human Resources Management, Business management or similar
Highly numerate with strong Excel skills and adequate writing skills
Experience working with individuals of various skill sets and cultures.
Excellent facilitation, oral and interpersonal communication, and presentation skills including excellent writing skills.
Excellent planning and prioritization skills as well as creative problem-solving and analytical skills.
Strong project management and time management skills; highly organized and detail-oriented.
Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality
Proactive and solution-orientated, able to use initiative and work independently
Excellent organizational skills, ability to prioritize effectively and handle multiple tasks
Ability to work with patience, humility, and a sense of humor.
Commitment to health and social justice.
Ability to live in Kailahun full-time required.

Social Justice
We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.
Method of application
Interested candidates are required to apply through our website: www.pih.org/employment . In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Thursday, 18th August, 2022.