CRS is recruiting for position of Senior Operations Manager
If you are interested and your profile matches the requirements, please read the below job description, and follow the instructions to submit your application package.

About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, health (including malaria), agriculture, education, microfinance and peacebuilding.

CRS/ Sierra Leone and Program Background
Catholic Relief Service (CRS) launched its work in Sierra Leone in 1963 supporting relief and development operations in the country. CRS Sierra Leone has proudly maintained a strong reputation and relationship with partners and the communities we serve in the country implementing a multi-sector program portfolio. Today, the Country Program has a robust portfolio built around several major programs in Health, Agriculture, Nutrition, Education and Urban Resilience. CRS/Sierra Leone currently implements projects in Education, Emergencies, Health and Urban Resilience sector area, including: the USDA/McGovern Dole Food for Education funded All Pikin for Learn (APfL) project, and is a co-principal recipient of the Global Fund malaria grant to the country. Other funding includes the EU-funded COVID response project, the Coca Cola-funded RAIN project, and the DFID-funded waste management project. In addition, the country program is working on several high-profile opportunities included establishing a Freetown Water Fund, supporting the Freetown City Council to deliver its Transform Freetown strategy through slum regeneration, and emergency response to COVID-19 funded by USG/OFDA. CRS Urban malaria research project anticipate that by incorporating malaria activities in the Transform Freetown Project, a more holistic and sustainable approach to improving the health and reducing malaria prevalence can be achieved.

 

Job Title: Senior Operations Manager
Department: Operations Unit
Reports To: Head of Operations
Country: CRS-Sierra Leone.
Duty Location: CRS Country Office, Freetown with 25% travel to Field locations

 

Job Summary:
You will manage following operational functions – Human Resources, Administration (Facilities, Properties/Assets, Travel), Fleet - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will also serve as Security Focal Point for CRS in Sierra Leone. You will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements.

 

Job Responsibilities:
Manage or coordinate assigned operations functions– systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks.
Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.
Provide guidance of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
Contribute to effective staffing of CP needs and adherence to HR systems, policies and practices that support a high-performance culture, staff development and retention. Help assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements.
Help maintain the proper conditions for learning - a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning.
Serve as Security Focal Point: maintain security information, procedures and plans updated and ensure appropriate dissemination; provide orientation to CRS visitors and new staff on the security context and security rules.

Typical Background, Experience & Requirements:
Education and Experience
Bachelor’s Degree in Business Administration, Finance, Accounting, or another relevant field. Masters preferred.
Minimum of 5 years work experience in finance, human resources, logistics, or administration officer/support level position with progressive responsibilities. Strong Admin & Human Resources management background preferred.
Management experience a plus. Experience with an NGO preferred.
Understanding of financial systems, including budgeting and budget/expense analysis experience preferred. Knowledge of accounting software or similar financial reporting software a plus.
Knowledge of multiple public donors’ regulations, including USAID, a plus.
Staff management experience and abilities that are conducive to a learning environment a preferred.
Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

Personal Skills
Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions.
Good relations management abilities. Ability to work collaboratively
Ethical conduct in accordance with recognized professional and organizational codes of ethics
Proactive, resourceful, solutions-oriented and results-oriented

Required/Desired Foreign Language

Travel Required (include percentage of required travel, if applicable)

Key Working Relationships:
Supervisory: Human Resources Manager, Admin Officers, Fleet Manager
Internal: Senior Management, Operations staff
External: Partners, vendors, donors, local government

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics.

WOMEN ARE STRONGLY ENCOURAGED TO APPLY. CRS IS AN EQUAL OPPORTUNITY EMPLOYER

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to:

SL_HR@crs.org

Please note that only short-listed candidates will be contacted.

Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Closing Date for the receipt of application packages is 4th June 2021.

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