Job Description

MSF BELGIUM VACANCY: 

INFORMATION SYSTEMS SPECIALIST

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare. MSF offers assistance to people based on need irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality.  These principles must apply to all MSF staff.

Job Details

Title of position: Information System Specialist (Level 8)

Status of position: Regular Position

Location: MSF Hangha Hospital, Kenema

Main Purpose:

Planning, coordinating, and ensuring the autonomous implementation, maintenance, follow-up, and monitoring of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies, and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing appropriate high-level technical support to his/her Logistics Coordinator.

Main responsibilities:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;

• • Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
  • Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
  • Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];

• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Requirements:

Education Essential university or technical school diploma. Certification in network or server administration would be an asset.

Experience Preferably 5 years of proven experience in IT or technical functions 

Knowledge Expertise in latest version of Microsoft Operating System and business applications (Office365)

Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)

Good knowledge of computer’s hardware and maintenance process, IT security best practices and IT service management tools (ITSM)

Understanding of radio telecommunication concept (HF, VHF, GSM, satellite)

Teaching and supporting skills

Application Details:

Applicants should submit: Application letter, CV, copy of certificates/diplomas, copy of labor card, copy of work certificates from previous employment. You can also submit online to the mail address MSFOCB-SL-RECRUITMENT@BRUSSELS.MSF.ORG

– no original documents to be submitted

Applications can be submitted to: MSF Kenema Base (Tissor), MSF Kenema Hospital (Hangha), & MSF Office in Freetown.

Application deadline: 29 July 2022 at 5 PM– no late applications will be accepted

Only short-listed candidates will be contacted for further recruitment process.

Please note that MSF does not reimburse transportation cost if applicants are asked for a test or interview.

Please indicate “Vacancy Information System Specialist” and NAME on the envelope/subject.

MSF does not charge fees for receiving any applications or participating in any recruitment process.