🇸🇱 Job Vacancy @ MiKashBoks – Compliance and Reporting Officer

Job Description

Name of Position: Sierra Leone Compliance and Reporting Officer

Location: Freetown – IDT Labs Main Office

Type of Employment: Full-time

Overview 

MiKashBoks is seeking to hire an experienced individual to manage financial operations, loan book management, loan operations, compliance, and reporting for customer financial flows.

This role will be responsible for ensuring that all financial and lending

operations—particularly financial flows between customer mobile money wallets, loan accounts, and bank accounts—are executed in an appropriate, cost-effective, and fully compliant manner. The associate will also play a key role in managing the loan portfolio, strengthening operational systems, and ensuring accurate internal and external reporting.

This role is for men and women with a keen aptitude for process and detail and with a track record of effective operational management, particularly in the financial services, fintech, or lending sector.

About MiKashBoks 

MiKashBoks is a fintech startup seeking to transform the last billion’s financial experience. It’s an app that makes group saving and lending safer and easier. We bring informal savings and lending groups online so that people at the bottom of the financial pyramid can build a financial footprint. We partner with organizations that work with these groups to make our services available. The MiKashBoks app went live on Google Playstore in January 2022.

Founded in 2021, MiKashBoks’ founders come from a long history of working in communities excluded from the financial system—whether it is Black Americans and minorities in the United States or in emerging economies where offline financial transactions occur within social networks.

The team is based in diverse locations—the US, UK, India, Sierra Leone—and generally works on a remote basis.

MiKashBoks has a growing base of customers in Sierra Leone, and we need to ensure that financial operations, lending activities, and reporting frameworks are robust and fully compliant with local regulations and international best practices.

About the Role 

The role will encompass, but not be limited to, the following areas:

1. Customer Financial Flows & Operations 

• Monitoring and managing customer financial flows across mobile money wallets, loan accounts, and bank accounts
• Reconciliation of customer balances, interest payments, fees, and charges
•  Oversight of investigation and resolution of client transaction and account issues
•  Ensuring operational accuracy and timeliness across all financial processes

2. Loan Operations & Loan Book Management 

• Day-to-day management of the loan portfolio (loan book), including disbursements, repayments, interest accruals, and closures
• Monitoring loan performance, arrears, delinquencies, and write-offs
•  Ensuring accurate loan records and reconciliations across systems
•  Supporting loan lifecycle operations from origination to repayment
• Working with product and operations teams to improve loan processes and controls
•  Producing regular loan portfolio summaries and performance metrics

3. Compliance & Risk 

• Ensuring compliance with Bank of Sierra Leone (BSL) regulations and other applicable financial and lending regulations
• Ensuring loan operations comply with internal policies and regulatory requirements
•  Assisting in internal and external audits and due diligence processes
•  Preparing and submitting required regulatory filings and reports

4. Reporting 

• Develop and compile management information reports to support internal decision-making
• Improving financial controls, systems, and operational best practices
•  Producing internal management reports and external reports for regulators, partners, and stakeholders
• Compiling project, financial, and impact reports for partner organizations
•  Tracking and reporting on impact metrics related to savings and lending activities
•  Support other teams to develop best practices in reporting

About You 

Successful candidates will have a demonstrated track record in business or operations management in Sierra Leone, preferably within finance, lending, fintech, or technology-driven organizations. International experience is an added advantage.

Core Competencies 

• Communication Skills: Ability to distill complex financial and operational information into clear, simple communications
• Financial & Lending Acumen: Strong understanding of accounting principles, financial management, and loan operations
• Attention to Detail: High standards for accuracy and quality
• Action-Oriented: Proactive problem-solver who follows through on tasks
•  Customer Focus: Dedicated to meeting customer expectations and resolving issues efficiently
• Project Management Skills: Ability to manage multiple stakeholders and priorities
•  Integrity & Trust: Commitment to confidentiality and ethical standards
•  Initiative & Problem-Solving: Ability to operate independently and continuously improve processes
• Team Player: Comfortable working in a collaborative, cross-functional environment

Required Skills 

• Full professional proficiency in English
• Previous experience in fintech, financial services, or lending operations
•  Strong working knowledge of Excel, QuickBooks, and Google Workspace (Sheets, Slides, Docs)

What Excites You 

• You have a genuine passion for helping people
• You enjoy working in a small team where everyone does a bit of everything
•  You are comfortable with ambiguity and fast-changing environments
•  You are results-driven and execution-focused
• You are excited to work with customers of all shapes and sizes

Reporting Line: The role will report to Simon Levell – CEO.

MiKashBoks is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact: Please fill out the Google Form here: https://forms.gle/TVTpVV75qUFenhBH8