Catholic Relief Services (CRS) is recruiting to fill the following positions:

1.) Feedback, Complaint & Response Mechanism Call Center Officer
2.) MEAL Manager

See job details and how to apply below.

1.) Feedback, Complaint & Response Mechanism Call Center Officer

CRS JOB ADVERT – INTERNAL/EXTERNAL

CRS is recruiting for X1 Position:  Feedback, Complaint & Response Mechanism Call Center Officer 

If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package. 

About CRS Sierra Leone

Since 1963, Catholic Relief Services has demonstrated unwavering commitment in Sierra Leone in fulfillment of the aspirations of the Catholic Bishops and the catholic community of the United States to assist the poor and venerable overseas in partnership with Government, other organizations, communities, and people without classifications of creed, race, or nationality. CRS Sierra Leone has reputably evolved its development strategies in responds to changes in national contexts and developments priorities. Today CRS has proudly carved competitive competence in responding to emergencies and promoting health, education, agriculture, and urban resilience in Sierra Leone.

Catholic Relief Services is committed to ensuring all CRS staff and affiliates uphold their ethical and legal obligations to treat all people with respect, to actively prevent all forms of harm or abuse caused by staff/affiliates, especially towards program participants, other vulnerable community embers, and other staff/affiliates, and to report suspicions or concerns of any such violations. CRS is also committed to ensuring that projects consult communities and implement feedback response mechanism to collect and respond to community feedback. These commitments are reflected in the CRS Policy on Safeguarding, as well as CRS’ MEAL policies and procedures (MPP), which outline the responsibilities of CRS staff to be accountable to donors and to program participant. MPP 6 on Accountability to beneficiaries requires CRS staff to engage with partners to utilize an approach to accountability, in line with the CRS Protection Policy, that emphasizes the importance o listening to and understanding the diverse needs of the women and men, girls and boys we serve, a d reflecting those needs in the project’s decision-making processes and activities.

Part of the CP accountability mechanism will include the use of a Toll-Free Call Center which will host and operate Free Line(s) on a short code with dedicated VPNs to route calls between the h Steed server and the soft/lP phones located in CRS office that hosts, configures, and sets up ticketing system for opening and following up on tasks arising from inbound calls where email alerts are generated and sent to individuals with assigned tickets.

Job Title: Feedback, Complaint and Response Mechanism Call Center Officer 

Department: CRS Country Programs 

Reports To:        Country Program MEAL Coordinator

Country: CRS-Sierra Leone. 

Duty Location: CRS Freetown

JOB SUMMARY

 All CRS and partner staff have crucial role to implement the FCRM in an effective, incident, and confidential manner, some of them have direct implementation role whereas some other support role. The FCRM Call Center Officer will be managing the CRS Toll Free Call Center, receiving feedback from projects participants and other stakeholders, assigning feedbacks to project ma agers, and monitoring and reporting of all feedback and responses in collaboration with the CP MEAL Coordinator, all project MEAL managers, project managers and other SMT members. He/she shall contain outlay seek to improve the quality of the Toll-free call center in line with CRS principles on data protection and security and ensuring the relevance and sustainability of the Toll-Free Call center.

Specific Responsibilities:

• To receive, review, categorize, and assign all feedback and complaints in a safe ad confidential manner.
• Work with persons related to assigned feedback to respond to feedback the complaint provided in a safe and confidential manner.
• Collaborate with the CP MEAL coordinator, IT manager and the Toll-Free line and Call center service providers to maintain an effective and uninterrupted operations of t e call center during working and non- working hours including holidays through the IVR system
• Collaborate with all project MEAL managers and officers to ensure feedback shar d (formally or informally) through other channels of FCRM are documented and effectively utilized
• To support the design, review, and execution of FCRM channels through the designed platforms.
• To record all callers’ interviews into the call center database system and console ate all FCRM channels feedback/data.
• To prepare trend analysis and provide bi-weekly, monthly and quarterly summa report on the progress of feedback and responses on the call center for the attention of the MEAL Coordinator.
• To comply and maintain CRS ethical standards in MEAL by ensuring privacy and confidentiality of all type of data (feedback and response) collected and stored.
• To support learning and reflection meetings by providing data and analytical repo s/dashboard of feedback and status of responses, and emerging issues across projects.
• To maintain an updated version of the FCRM flowchart and menu and provide orientation to project team and other CRS staff on FCRM system including FCRM forms.

QUALIFICATIONS & EXPERIENCE:

• Diploma in Information Technology, Statistics, Economics, Management, or Social Sciences related field. A degree will be an advantage.
• Minimum of 2 years of work experience in handling and managing Toll Free Call Center
•  Knowledge in Microsoft platforms (Word, Excel, Power Point, COMM Care, Power).
• General knowledge of technical principles and concepts in Toll-Free Call Center and accountability.
• Excellent oral and written communication skills
• Ability and willingness to travel to remote areas
• Ability to work under pressure, handle multiple tasks, and meet deadlines
• Good interpersonal skills and ability to work in a team required
• Previous experience with USAID reporting guidelines (desired)

Competencies (Personal Knowledge and Skills)

• Transparent communication — Capable of taking proactive steps to sharing information and results with the required persons or group of persons.
• Alignment with standards — Being able to demonstrate that FCRM roles and re possibilities have been discharged in compliance with agreed FCRM principle and Accountability practices.
• Responsiveness — Being able to ensure that FCRM channels are established, functional and accessible so that stakeholders can voice their feedback, ideas, suggestions, and complaints; and committing to provide an appropriate response on how their inputs is informing project decisions.
• Participation — Capable of encourage varying degrees of contributions from different types of stakeholders.
• Responsible Data — To collect, manage, utilize, archive and (when necessary) responsibly destroy data in a way that protects constituent privacy and rights, and is in accordance with CRS Responsible Data Values and Principles and international and local regulations.
• ICT4D — Demonstrate experience in using Microsoft platforms (Word, Excel, PowerPoint, CommCare, PowerBL), and in data management including database management t, cleaning, analysis, and visualization.
• Good relationship management skills and the ability to work closely with FCRM stake holders Attention to details, accuracy, and timeliness in executing assigned responsibilities
• Ability to work as part of diverse and multi-cultural team.
• Time management and the ability to focus on multiple priorities

Required Language

• English proficiency preferred with a sound knowledge of Krio a key requirement. Knowledge in other local languages will be an added advantage.

Agency-wide Competencies (for all CRS Staff) 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. 

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics. 

WOMEN ARE STRONGLY ENCOURAGED TO APPLY.  CRS IS AN EQUAL OPPORTUNITY EMPLOYER

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.

Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations 

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Closing Date for the receipt of application packages is 20th September 2022.

2.) MEAL Manager

CRS JOB ADVERT – INTERNAL/EXTERNAL

CRS is recruiting for X1 Position:  MEAL Manager 

If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package. 

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.  CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. CRS launched its work in Sierra Leone in 1963 supporting relief and development operations in the country.  CRS Sierra Leone has proudly maintained a strong reputation and relationship with partners and the communities we serve in the country implementing a multi-sector program portfolio based on the country’s dynamic needs. Today, the Country Program has a robust portfolio built around several major programs in Health, Nutrition, Education, and Urban Resilience. CRS Sierra Leone has its main office in Freetown and a field office in Kabala, with over 140 staff in total.

Job Title: Meal Manager – Urban Resilience 

Department: CRS Operations Unit 

Reports To:        Program Director – Urban Resilience, with dotted lines to the CP MEAL Coordinator

Country: CRS-Sierra Leone. 

Duty Location: CRS Freetown, must be willing and able to travel around Western Urban and Rural settings

Job Summary:

The purpose of this position is to manage, strengthen, and provide technical direction to the Urban Resilience Portfolio MEAL system, ensure learning, build the capacity of MEAL staff, and support the implementation of CRS MEAL policies and procedures. The MEAL Manager will support the Urban Resilience program team and partner staff to develop high-quality monitoring systems and tools which measure progress toward indicators. He/she will ensure that accountability and learning are systematically captured and used in the Urban Resilience and the Country Program.

Roles and Key Responsibilities:

• Manage and implement all MEAL activities throughout relevant project cycles – project design, start-up, implementation, and close-out to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project teams and partner staff use the appropriate systems and tools.
• Effectively manage talent and supervise the MEAL assistant. Manage team dynamics and staff well-being.
• Champion learning with project staff, partner teams, and other project MEAL staff within the CP. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Act as a MEAL resource person in the MEAL system review for the Urban Resilience portfolio.
• Coordinate the identification of MEAL needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
• Compile, analyze and present project summary data and progress reports to Urban Resilience Director to generate progress updates for reporting.
• Support partners through supervision and training to ensure that they provide CRS timely and quality reports.
• Conduct data verification exercises in the field to ensure data and reporting are of high quality and data reported to donors, CRS and other stakeholders are accurate.
• Monitor the use of standardized CRS reporting forms and suggest adaptations as required.
• Developed new reporting forms as needed in consultation with Project Director.
• Coordinate with project managers, MEAL assistants, project officers and the director to report on barriers to implementation in the field and provide inputs to problem-solving.
• Support MEAL Assistants and project officers to follow up on the agreed monthly summary data and quarterly progress reports.
• Monitor partners to report on MEAL-related activities as required during project implementation.
• In consultation with Project Director, ensure the data collection needs are up to date.
• Establish strong working relationships with partners and other stakeholders.
• Represent the program at various levels as directed by the Urban Resilience Director.
• Support the Director to meet all reporting requirements to Gateway.
• Collaborate with the CP MEAL coordinator to ensure that the CP program is compliant with the donor and agencies’ MEAL policies, procedures, standards, and good practices.
• Carry out other CP, Regional, or Agency-wide MEAL initiatives that may be assigned from time to time by the MEAL Coordinator.

Basic Qualifications

• Master’s Degree in International Development, International Relations or in the field of Statistics, Mathematics, or Computer Science required.
• At least 3 years of relevant experience
• Experience working with large donors e.g.: European Union, OFDA, USAID (including PEP FAR, FFP, FtF, offices), USDA, Global Fund, Bill and Melinda Gates Foundation.
• Familiarity with principles and current approaches to MEAL of development programs using both quantitative and qualitative methods.
• Experience with participatory MEAL systems.
• Proficiency in database development/management, SPSS, Access, Excel, and skills in analyzing, interpreting, and communicating information to various stakeholders.
• Experience using ICT for data collection and information visioning and mapping using GIS.
• Significant experience in conducting quantitative and qualitative assessments and surveys (including

sound understanding of sampling issues).

• Previous experience with leading and managing studies and consultants.
• Experience with facilitation, capacity strengthening, and partnership building, with the capacity to empower staff through opportunities for growth & development.

Required Languages – English is essential, and Krio is an added advantage

Travel – Must be willing and able to travel around Western Urban and Rural settings.

Knowledge, Skills, and Abilities 

• Strong critical thinking and creative problem-solving skills with the ability to make sound judgments.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with the ability to write reports
• Proactive, results-oriented, and service-oriented

Preferred Qualifications

• Project management experience in MEAL is highly desirable.
• Experience engaging with partner organizations.
• Experience contributing to the development of technical proposals.

Agency-wide Competencies (for all CRS Staff) 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. 

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics. 

WOMEN ARE STRONGLY ENCOURAGED TO APPLY.  CRS IS AN EQUAL OPPORTUNITY EMPLOYER

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to SL_HR@crs.org. Please note that only short-listed candidates will be contacted.

Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations 

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Closing Date for the receipt of application packages is 20th September 2022.

Job Description

Opportunity

Abt Associates, a major American business and government research, technical assistance, and consulting company, manages the USAID-funded PMI VectorLink Project. VectorLink will support the U.S. President’s Malaria Initiative (PMI) and USAID to plan and implement an integrated vector control approach with the overall goal of reducing the burden of malaria. Abt has implemented indoor residual spraying (IRS) for PMI since 2011, delivering high-quality IRS programs and gathering the most comprehensive vector control entomological data in the world. Under this contract, Abt will expand entomological monitoring to guide programs focused on insecticide-treated mosquito nets and IRS and continue to assist PMI in reducing the burden of malaria through IRS and capacity building in 24 African countries and Cambodia where malaria is endemic. Abt also will continue to support PMI in IRS monitoring and evaluation, as well as environmental compliance .

Under the supervision of the Chief of Party, the Monitoring & Evaluation (M&E) Manager focuses on surveillance and information management, monitoring programmatic IRS delivery, and evaluating associated epidemiological, entomological, and environmental impact in targeted communities.

Key Roles And Responsibilities

• Lead the needs assessments and baseline surveys/data collection process prior to IRS campaigns.
• Roll-out the new DHIS2 platform, in conjunction with the Database Manager, for use on the VectorLink project for IRS data collection, management and analytics.
• Lead establishment of routine M&E systems to support tracking of IRS program activities, progress, and performance.
• Lead the analysis and presentation of VectorLink program data.
• Improve programmatic monitoring efforts through managing the data collection of routine spray activities from district-based spray teams and reporting the data for internal and client use.
• Prepare and ensure timely submission of weekly progress reports and client deliverables.
• Supervise/mentor the Database Manager and seasonal M&E Assistants hired on the project.
• Work closely with the Operations Team and District Supervisors to provide routine feedback during the campaign to help increase data-driven decisions.
• Design, review and test M&E tools for reporting formats and data collection. These can include mobile-based tools, digitally-enumerated satellite images or atlases, and other innovations to data collection, data quality, data entry, and data reporting.
• Ensure appropriate skills are developed and maintained with the national and district IRS staff through focused trainings for continued maintenance of the established M&E tracking systems. This includes training temporary field VC staff on appropriate methods of data collection, entry, reporting, and quality.
• Track and report data on all project indicators to the Abt Home Office, local clients and PMI/Washington. This includes regular updating of the project’s official Monitoring and Evaluation Plan.
• Prepare monitoring and evaluation plans, including defining program indicators and sources of data, as well as annual reports and other project documents.
• Conduct periodic internal Data Quality Assessments (DQAs) and prepare the project for possible external DQAs Audits to ensure validity, integrity, precision, reliability and timeliness of all performance data, identifying gaps and suggesting corrective actions on time.
• The position requires frequent travel to VC implementing districts and field sites for routine monitoring, program supervision, and support and frequent communication with site and home office staff to report on VC campaign progress.

Preferred Qualifications

• BS or Masters Degree (preferred) in a relevant health sector field, such as Environmental Health, Public Health, Community Health, Health Information Systems, or Health Economics.
• At least (8) years of relevant experience with BS or (6) years with a Masters in program monitoring and evaluation and in research, with previous IRS or other malaria program experience desirable.
• Experience in MS Access, GIS applications;, GPS measurement data collection, the DHIS2 platform, and/or Tableau desirable.
• Experience with mobile platforms (ODK, CommCare, KoboCollect, EpiInfo, Fulcrum, etc.), mobile data collection, and/or GIS satellite imagery are highly desirable.
• Experience and familiarity with PMI program monitoring and evaluation, and performance monitoring.
• Strong analytic and quantitative database management skills, budgeting and report writing. English language fluency .

Minimum Qualifications

Bachelor’s Degree + Nine years of relevant experience, or Master’s Degree + Seven years of relevant experience, or PhD + Four years of relevant experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

APPLY

Easy Solar is recruiting to fill the following positions:

1.) After-Sales Manager
2.) Market Research Analyst
3.) Revenue Assurance Manager
4.) Corporate Sales Manager
5.) Corporate Finance Analyst
6.) Finance Manager
7.) Financial Controller
8.) Internal Control/Internal Audit Manager
9.) Data and Business Intelligence Lead
10.) Junior Data Analyst
11.) Content Writer
12.) Group Learning and Development Manager
13.) Technician – Solar/Electrical
14.) Assistant Technician (Solar/Electrical)
15.) Sales Analyst
16.) Sales Support Officer
17.) Planning Manager

About Easy Solar

Easy Solar is a leading solar company in West Africa, distributing and financing high-quality solar products and appliances for those with limited or no access to the conventional grid. Customers can finance their purchase over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 720,000 beneficiaries, distributed through its extensive network of agents and outlets throughout Sierra Leone and Liberia.

See job details and how to apply below.

1.) After-Sales Manager

About the Role

We are looking for an After-Sales Manager to ensure we meet our brand promise of exceptional customer service, by leading a team of technicians and field staff dedicated to each product category marketed by Easy Solar. As After-Sales Manager you will set up and manage Easy Solar’s regional service centers, ensuring the quality of the after-sales service is maintained, and be constantly in interaction with the Sales, field, and customer care teams to ensure all customer complaints are addressed in a timely fashion.

In setting up and managing Service Centers, you will ensure they offer after-sales technical support such as customer education, warranty inspection, product replacement/repair, replacement stock management & service tracking through accurate data entry in our system.

You will develop an evaluation framework to assess the effectiveness of the after sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers. You will also be in charge of monitoring the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products.

General Duties and Responsibilities

Service Centre Management

• Review and revise current after-sales model at HQ service center, implementing improvements to reduce bottlenecks
• Recruit, train and lead a team of technicians to enable them to provide after-sales service for the three categories of Easy Solar products (solar, cooking, phones)
• Evaluate the performance of after-sales technicians on quarterly basis
• Set up regional service centers, ensuring adherence to Easy Solar branding guidelines and liaising with facilities team to identify, refurbish and maintain the center
• Define the work schedule of the after-sales service centers
• Coordinate with regional sales and field operations teams on the after-sales process for case and inventory management
• Provide frequent after sales training to all customer-facing teams and service center staff
• Ensure 100% Service center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering
• Vet external service partners identified upon the introduction of any new product, and define their service level offering, ensuring it’s in line with Easy Solar’s policy

Supplier & Inventory Management

• Coordinate with service centers to ensure parts and refurbishment stock availability
• Implement daily cycle and weekly inventory counts to ensure it tallies with the theoretical count by the servicing system
• Conduct and share monthly product test reports (samples or defective returns)
• Report to suppliers on persistent product issues, and returns that go beyond expected product return ratio
• Order spare parts in a timely fashion to ensure stockouts do not impact turnaround times
• Serve as an interface between Easy Solar and our suppliers for all technical aspects of products
• Engage in frequent refresher training with suppliers on product’s technical specifications and updates to their recommended after-sales process, translating that knowledge to technicians and relevant customer facing teams
• Monitor the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products
• Follow up on guarantees with suppliers

Audit & Reporting

• Develop an evaluation framework to assess the effectiveness of the after-sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers
• Evaluate Service Centers performance and conduct audit of the after-sales activities at the Service Centers on a quarterly basis
• Share audit feedback with servicing teams and customer experience director and follow up on improvement areas identified during the audit period
• Provide weekly and monthly after sales report on the following KPI’s:
  • Repair/Replacement Speed (Turnaround Time, Long-Term Pending)
  • Repair Quality – Repeated Repair Ratio
  • Parts Availability
  • Customer satisfaction / NPS
  • Warranty cost management

KPIs

• Service Center network expansion based on quarterly targets
• Training of new and existing service center teams
• Quarterly performance audit of Service Centers as per approved evaluation and audit criteria
• 100% timely utilization and accuracy of after sales tool in all service centers
• Spare parts and refurbishment stock availability at the service centers
• Pending work orders and customer units at the service centers >5 days
• Quarterly used parts return/collection ratio by the service centers < 95%
• Weekly and Monthly reporting of After-sales activities

Required Qualifications
Required Education & Experience

• A degree in computer science, electronics operations, management, or a related field is required
• Minimum of 5 years in an operational support role, ideally having developed and deployed after sales service strategy for a technology / FMHA (fast moving home appliances) function
• Experience of at least 3 years in installation and maintenance of solar products is a plus
• Demonstrated ability to engage and negotiate with vendors to add value to a business
• Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
• Prior working experience in the off-grid solar sector (preferred)
• Significant prior working experience in Sierra Leone and/or other parts of West Africa is a plus

Skills & Attitude

• Strong knowledge of technical English
• Have technical knowledge in electronics, electricity, IT
• Being able to analyze data and present it clearly
• Excellent Excel skills are a must
• Demonstrate excellent organization
• Demonstrate speed and responsiveness
• Know how to respect and keep service commitments
• Business driven, people focused, with exceptional influencing skills
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
• Excellent organizational, multi-tasking, presentation and time-management skills
• Passion for social enterprise, development of people and environmental benefits

What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

2.) Market Research Analyst

About the Role

We are looking for an After-Sales Manager to ensure we meet our brand promise of exceptional customer service, by leading a team of technicians and field staff dedicated to each product category marketed by Easy Solar. As After-Sales Manager you will set up and manage Easy Solar’s regional service centers, ensuring the quality of the after-sales service is maintained, and be constantly in interaction with the Sales, field, and customer care teams to ensure all customer complaints are addressed in a timely fashion.

In setting up and managing Service Centers, you will ensure they offer after-sales technical support such as customer education, warranty inspection, product replacement/repair, replacement stock management & service tracking through accurate data entry in our system.

You will develop an evaluation framework to assess the effectiveness of the after sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers. You will also be in charge of monitoring the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products.

General Duties and Responsibilities

Service Centre Management

• Review and revise current after-sales model at HQ service center, implementing improvements to reduce bottlenecks
• Recruit, train and lead a team of technicians to enable them to provide after-sales service for the three categories of Easy Solar products (solar, cooking, phones)
• Evaluate the performance of after-sales technicians on quarterly basis
• Set up regional service centers, ensuring adherence to Easy Solar branding guidelines and liaising with facilities team to identify, refurbish and maintain the center
• Define the work schedule of the after-sales service centers
• Coordinate with regional sales and field operations teams on the after-sales process for case and inventory management
• Provide frequent after sales training to all customer-facing teams and service center staff
• Ensure 100% Service center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering
• Vet external service partners identified upon the introduction of any new product, and define their service level offering, ensuring it’s in line with Easy Solar’s policy

Supplier & Inventory Management

• Coordinate with service centers to ensure parts and refurbishment stock availability
• Implement daily cycle and weekly inventory counts to ensure it tallies with the theoretical count by the servicing system
• Conduct and share monthly product test reports (samples or defective returns)
• Report to suppliers on persistent product issues, and returns that go beyond expected product return ratio
• Order spare parts in a timely fashion to ensure stockouts do not impact turnaround times
• Serve as an interface between Easy Solar and our suppliers for all technical aspects of products
• Engage in frequent refresher training with suppliers on product’s technical specifications and updates to their recommended after-sales process, translating that knowledge to technicians and relevant customer facing teams
• Monitor the warranty policies with various suppliers, harmonizing them into a unified Easy Solar After-Sales policy that governs all products
• Follow up on guarantees with suppliers

Audit & Reporting

• Develop an evaluation framework to assess the effectiveness of the after-sales model, focusing on our ability to deliver and maintain the service level agreement (SLA) to customers
• Evaluate Service Centers performance and conduct audit of the after-sales activities at the Service Centers on a quarterly basis
• Share audit feedback with servicing teams and customer experience director and follow up on improvement areas identified during the audit period
• Provide weekly and monthly after sales report on the following KPI’s:
  • Repair/Replacement Speed (Turnaround Time, Long-Term Pending)
  • Repair Quality – Repeated Repair Ratio
  • Parts Availability
  • Customer satisfaction / NPS
  • Warranty cost management

KPIs

• Service Center network expansion based on quarterly targets
• Training of new and existing service center teams
• Quarterly performance audit of Service Centers as per approved evaluation and audit criteria
• 100% timely utilization and accuracy of after sales tool in all service centers
• Spare parts and refurbishment stock availability at the service centers
• Pending work orders and customer units at the service centers >5 days
• Quarterly used parts return/collection ratio by the service centers < 95%
• Weekly and Monthly reporting of After-sales activities

Required Qualifications
Required Education & Experience

• A degree in computer science, electronics operations, management, or a related field is required
• Minimum of 5 years in an operational support role, ideally having developed and deployed after sales service strategy for a technology / FMHA (fast moving home appliances) function
• Experience of at least 3 years in installation and maintenance of solar products is a plus
• Demonstrated ability to engage and negotiate with vendors to add value to a business
• Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
• Prior working experience in the off-grid solar sector (preferred)
• Significant prior working experience in Sierra Leone and/or other parts of West Africa is a plus

Skills & Attitude

• Strong knowledge of technical English
• Have technical knowledge in electronics, electricity, IT
• Being able to analyze data and present it clearly
• Excellent Excel skills are a must
• Demonstrate excellent organization
• Demonstrate speed and responsiveness
• Know how to respect and keep service commitments
• Business driven, people focused, with exceptional influencing skills
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
• Excellent organizational, multi-tasking, presentation and time-management skills
• Passion for social enterprise, development of people and environmental benefits

What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

3.) Revenue Assurance Manager

About the Role

Easy Solar is looking for a Market Research Analyst to ensure the company uses data driven insights in defining and executing our sales, marketing and product strategies. As an analyst, you will study market conditions in our geographical markets as well as in the broader industry, evaluate our current performance in comparison to competitors and customer expectations, and recommend potential growth channels.

Your job will be to use data to tell a story. One that helps our customer-facing teams understand what products people want, who will buy them, why and at what price. You’ll help us examine which channels are most compelling to acquire new customers and retain existing ones, and establish methodologies for measuring the effectiveness of activities. This will involve reviewing existing CRM data (and other sources of data collected) and gathering new  data on consumer demographics, preferences, needs, and buying habits.

You are a guru at using statistical software to make sense of data collected using a variety of methods, such as interviews, questionnaires, focus groups, surveys, and literature reviews. By helping us keep abreast of the story the data is telling us, you’ll ensure Easy Solar is intentional in decision-making and grounded in the reality of what’s happening amongst customers, competitors and the industry.

Responsibilities

Data Collection & Analysis

• Review existing methods of data collection and storage
• Understand business objectives and propose improved methods for collecting data
• Gather data on consumers, competitors, and market conditions using qualitative and quantitative research methods
• Apply statistical techniques to interpret data and produce substantiated recommendations

Reporting & Insights

• Convert complex data and findings into understandable and actionable tables, graphs, and written reports
• Present reports & findings to customer-facing teams including sales, product, marketing and customer care
• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
• Remain fully informed on market trends, other parties researches and implement best practices

Monitoring & Evaluation

• Monitor and forecast marketing and sales trends
• Measure the effectiveness of sales, product, and marketing programs and strategies

REQUIREMENTS

• Proven Market Research Analysis experience (at least 3 years)
• Ability to interpret large amounts of data and to multi-task
• Excellent knowledge of statistical packages (SPSS, SAS or similar), databases (SQL) and spreadsheet analysis (excel, google sheets)
• Working knowledge of data warehousing, modelling and mining
• Prior experience using data visualization tools (PowerBI is preferred)
• Knowledge of general purpose programming languages is a plus (e.g. Python)
• Strong communication, interpersonal and presentation skills – You should be comfortable presenting results to internal team members and management at various levels
• Search engines, web analytics and business research tools acumen
• Familiarity with CRM programs
• Adequate knowledge of data collection methods (polls, focus groups, surveys etc)
• Strong analytical and critical thinking
• BS degree in Statistics, Computer Science, Marketing, or related field

What We Offer

• A very attractive, performance-based, remuneration with benefits including PTO, family leave and health insurance
• Opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service and environmental sustainability
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

4.) Corporate Sales Manager

2. About the Role

The Revenue Assurance Manager is responsible for ensuring the smooth operations of Easy Solar Sierra Leone’s revenue & receivables collection activities. The ideal candidate has a keen attention to detail, is extremely organized and trustworthy, and has experience in collections and fraud detection.

3. Responsibilities

• Collections
  • Ensure all company funds are appropriately and accurately remitted from all retail sales outlets
  • Confirm correct deductions (commission, bonuses, benefits etc) are made against remittances
  • Monitor collection processes for accuracy
  • Report on collection rates across points of sale outlets and follow up on discrepancies
  • Validate all bank and mobile money remittances received from field teams
  • Perform manual adjustments for bank deposits and mobile money payments, and document appropriately

• Reconciliations & Reporting
  • Perform regular reconciliation and analysis of collection streams not limited to banks, mobile money and POS.
  • Reconcile Payroll Deduction general ledger with government on monthly basis
  • Reconcile manual Payroll Deduction payments against amounts received
  • Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access
  • Create executive level reporting with 100% accuracy and advanced level presentation

• CRM Management
  • Ensure ALL CRM user balances are zeroed on weekly basis
  • Monitor, accept/reject requests, and update user CRM balances
  • Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product rollouts, etc.)

• Process Management

• • Document revenue, payment & deduction flows across critical functions and monitors the same
  • Develop policy for low collection rates and angaza balance adjustments (including when to freeze any user accounts on Angaza with low collection rates and work with P&C and Sales Support to institute sanctions)
  • Continuously work to understand core business processes and mitigate losses to ensure the highest levels of revenue recognition
  • Maintain in-depth understanding of industry trends relative to revenue assurance practices
  • Partner with Marketing, Engineering, IT, and Operations to design, develop and implement best practices to minimize revenue leakage

• Fraud Detection
  • Create queries and reports to support ongoing monitoring of initiatives
  • Manage field audit team and review reports on stock, payments & customer care issues related to fraud complaints
  • Promote quality assurance for all processes impacting revenue

4. KPIs

• 100% of company funds remitted to HQ in timely manner
• 100% of reconciliations done on a monthly basis
• 99% of CRM user balances zeroed at end of each month
• 90% of processes and workflows documented
• 95% completion of field audit team properly monitored and reported

5. Desired Skills and Experience

• Minimum Knowledge
  • BA/BSc in Finance/Accounting/Business Mgmt or relevant field from reputable university
  • 5+ years’ work experience in revenue assurance
  • 3+ years in a role where data analysis, data reconciliation and data presentation were required
  • Knowledge of all facets of revenue assurance covering key principles related to controls, IT systems, business processes, reconciliations, financial performance, and reporting
  • A sound understanding of the technical infrastructure within an asset financing, telecoms pay-go solar or microfinance company, including billing, CRM, and collections.

• Minimum Skills/Experience
  • Analytical mind able to process information logically delivering value added analysis
  • Experience of working under pressures to tight deadlines
  • Good knowledge of tools to process and reconcile data, such as Excel pivot tables
  • Solid knowledge of fundamental accounting principles
  • Strong project management and planning skills
  • Ability to write advanced SQL and analyze large data sets
  • Advanced level experience in developing business objects reports
  • Excellent communication (both verbal and written) and interpersonal skills
  • Independent self starter and flexible team player
  • Ability to work overtime as required including nights and weekends

6. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

5.) Corporate Finance Analyst

• About the Role

The Partner Sales Manager is responsible for leading Easy Solar’s partner sales activities in Sierra Leone that include payroll deduction, asset finance, B2B, and new initiatives. S/he is responsible for ensuring partner sales hits their topline revenue targets and departmental KPIs. S/he will manage strategic client relationships, seek new partnerships and opportunities, and ensure the team is fully aligned and committed to outstanding customer service.

• Responsibilities and KPIs

Payroll Deduction

• Responsible for overseeing all payroll deduction activities across the country
• Drive payroll deduction sign-ups across existing and new sales channels
• Liaise with the GoSL Accountant General’s office and Military payroll office to ensure deductions are made in line with signups on a monthly basis and new forms are submitted in a timely manner
• Review and advise on sales tools, processes and materials in order to drive efficiencies and time savings across the department
• Report monthly and quarterly on PDS activities and key performance indicators

Asset Finance

• Responsible for overseeing all asset finance activities across the country
• Drive asset finance sign-ups across existing and new sales channels
• Work closely with commercial banks and microfinance institutions to ensure excellent customer service and incentives are aligned for all parties
• Review and advise on sales tools, processes and materials in order to drive efficiencies and time savings across the department
• Report monthly and quarterly on Asset Finance activities and key performance indicators

B2B and Bulk Sales

• Responsible for ensuring all bids, RFQs, and other opportunities are responded to and sent through in timely manner
• Maintain and update CRM of all new opportunities and bids
• Manage relationships with key partners across Sierra Leone and develop/court new relationships in relation to B2B sales and other opportunities
• Report monthly and quarterly on all B2B sales activities and key performance indicators

Team Management

• Engage and manage staff performance, capabilities, and capacity development through coaching, mentoring, and inspiring
• Design and redesign partner sales SOPs and ensure team members are following processes accordingly
• Develop specific work plans and professional development for each team member within partner sales unit along with P&C department

New Initiatives

• Responsible for identifying, growing, and closing opportunities with new and existing sales channel
• End to end management of new initiatives, from research and inception through pilot and commercialization
• Present new initiatives to rest of sales team and senior management for official sign-off and feedback

KPIs

• Department Revenue & Sales Target Achievement Quarterly – 95%
• Achieve 90% signups target quarterly
• Minimize revenue (Partner Sales) loss NOT more than 0.5%
• Minimum of 2 bids wins quarterly (B2B) of at least $50,000 USD
• Commercialization of Asset Finance
• Customer resolution (Refunds, Double deductions, etc.) – 95%

• Desired Skills and Experience
• Minimum degree in Business/Management/other relevant field from reputable university
• At least 5-years’ work experience in a rapid sales growth environment
• Proven track record of hitting and exceeding targets and building partnerships
• Demonstrate problem solving capability – ability to create win-win situations while deriving desired numbers and outcomes
• Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity
• Demonstrated ability to communicate with, present to, and influence all organizational levels, including executives and C-level credibly and effectively
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
• Superior verbal and written communication skills, with an emphasis on tact and diplomacy
• Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
• Passion for social enterprise, development of people and environmental benefits
• Solid understanding of home solar technology is a plus

• What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company
• The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

6.) Finance Manager

2. About the Corporate Finance Analyst Role

The Corporate Finance Analyst will be primarily responsible for supporting the Company’s fundraising and investor relations functions.  The main job tasks will include working on transaction documents, investor reports, and financial models.  The Corporate Finance Analyst will also conduct a fair amount of research, analysis, and other duties to support these functions. The ideal candidate will have robust analytical and problem-solving skills, strong attention to detail, and a deep understanding of business.

This role is an exciting one; it is team-playing, forward-looking, pro-active, strategic, and international in nature. The Corporate Finance Analyst will be working closely with members of the Corporate Finance Team as well as the Senior Management Team.

3. General Duties and Responsibilities:

Support capital raising & investment efforts by:

• Drafting requisite fund-raising documentation and correspondence.
• Constructing financial models.
• Research & analysis of both quantitative and qualitative information.
• Managing the flow of information between the relevant stakeholders.
• Arranging and preparing for and participating in meetings, conference calls, and presentations.
• Periodic reporting (Financial, Environmental, Social & Governance) to various investors
• Maintaining several databases, knowledge, and staying abreast of developments affecting investors, market and industry
• Any other relevant duties as may be assigned from time to time.

4. Required Skills & Qualification:

• University degree in finance, accounts, mathematics, business, and/or economics or in another relevant subject
• Minimum of 2 years’ relevant experience
• Good communication skills (Written, Oral & Presentations)
• Excellent financial analysis and report writing skills
• Expert use of MS Office Word, Excel & PowerPoint is a must
• Women are encouraged to apply

5. General Duties and Responsibilities:

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions.
• The opportunity to take part in Sierra Leone’s most exciting entrepreneurial Company that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability.
• Frequent coaching and training.
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast

APPLY

7.) Financial Controller

2. About the Job

As we grow and scale our operations, we are looking for a Finance Manager with extensive experience in a similar role, who possesses a deep understanding of international financial accounting standards and Sierra Leonean statutory legislation and regulations.

For this role, you will be responsible for managing the preparation and consolidation of our group accounting, improving and overseeing the implementation of internal controls and compliance procedures, and supporting the Finance Director in providing insights into the financial health of the business.

You should hold a degree in Accounting, Commerce, Finance or any related field and preferably be a Chartered Accountant. A proven track record in financial accounting according to IFRS standards and proven exposure to multinational accounting tasks paired with expertise in areas such as tax, auditing, consolidation make you the ideal candidate for this position. We are looking for team players who combine strong analytical skills and a high level of attention to detail to lead our finance department.

3. General Duties and Responsibilities

Managing Group Accounting and Reporting

• Improve consolidation and accounting procedures, assuring compliance of with IFRS standards
• Manage the preparation of group financial statements (yearly, quarterly, monthly) in compliance with IFRS standards including consolidation
• Prepare notes to the consolidated financials
• Lead the design and implementation of an advanced financial IT environment
• Evaluate the treatment of new or changing items and ensure proper presentation and disclosure under IFRS

Financial Controlling and Compliance

• Establish, implement and improve control procedures, advising our teams on the optimal financial structure to serve our customers
• Develop and implement policies related to financial reporting and compliance
• Ensure effective controls over financial reporting

Insights, Monitoring and Evaluation

• Implement, monitor and follow-up on KPIs that allow us to measure and improve Financial Reporting, Compliance, Finance Operations, and Internal Controls
• Review and analyze financial information against the business plan to support strategic and operational decision making
• Support Finance Director in managing the preparation of the company’s budget and tracking performance on a monthly basis

4. Required Skills, Education, and Experience

• BSc./ MA degree in Accounting, Commerce, Finance or any related field
• Professional qualification such as CFA/CPA or similar Is strongly preferred
• A minimum of 3-5 years working experience in financial accounting
• Ability to develop and implement policies related to financial reporting and compliance
• Proficient in finance software (preferably QuickBooks/XERO)
• Advanced excel background
• Minimum of 3 years’ experience working in a managerial role
• Able to manage, guide and lead employees to ensure appropriate financial processes are used
• A solid understanding of financial accounting principles
• Working knowledge of all Sierra Leonean statutory legislation and regulations
• Good interpersonal, communicator and presentation skills
• Strong analytical skills and data-driven thinking
• Willing to work in a flexible work environment with fast evolving operations
• Able to work well under pressure

4. What We Offer

• Competitive remuneration covering a monthly salary, performance bonus and benefits reflective of the candidate’s experience and skills.
• Opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects, with a strong commitment to outstanding customer service and distributing high-quality, life-changing, environment friendly devices
• Frequent coaching and training
• Opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

8.) Internal Control/Internal Audit Manager

2. About the Role

We are looking for a result-driven Financial Controller to manage our organization’s accounting record keeping and financial reporting. As the Financial Controller, your strategic planning and exceptional numerical proficiency will aid our organization in maintaining accurate and timely reports, implementing proper internal controls, achieving organizational targets, and developing financial plans that support organizational strategy.

3. Responsibilities:

Accounting Record Keeping and Financial Reporting

• Preparation of financial  and management reports
• Analysis of financial data
• Oversight and preparation of  financial statements (income, balance sheet & cash flow statements)
• Managing financial transactions
• Streamlining accounting functions and operations
• Revenue calculation and recognition on a monthly basis
• Ensure that analysis for all relevant trial balance accounts are done in accordance with month-end closing
• Review of the monthly General Ledger reconciliations and investigate variances
• Inventory control and management
• Management and supervision of Finance staff
• Liaise with other Finance teams in other countries (OpCo’s)

Financial Controlling and Compliance

• Establish, implement, monitor and Improve internal control procedures,
• Advise the teams on the optimal financial structure to serve our customers
• Develop and implement policies related to financial reporting and compliance
• Ensure effective controls over financial reporting
• Stand as point of contact for tax consultants and external auditors

Other Responsibilities

• Participating in budgeting process
• Coordinating External audit processes
• Train staff on business finance principles
• Promote regulatory compliance, and drive income generation
• Provides information to other departments, staff, and individuals within the company regarding their financial needs and position;

4. Required Skills, Education, and Experience

• Professional qualification such as ACCA/CPA or similar qualifications required
• Proven experience in finance management
• At least 5-7 years experience in the same field in a similar role
• Good communication skills
• Strong leadership qualities
• Sound knowledge of accounting principles in theory and application
• Proficiency in accounting software specifically Xero, Quickbooks and Odoo
• Analytical skills
• Ability to manage the complexities and prioritize assignments
• Should have the ability of paying attention to details with a high level of accuracy
• Must have effective planning skills and the ability to work with multiple stakeholders.

5. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in Sierra Leone’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast

APPLY

9.) Data and Business Intelligence Lead

About the Role

The Internal Control/Internal Audit Manager is responsible for data gathering, measurement and analysis of financial, operational, strategic and regulatory compliance risk in the organization in order to assess and ensure timely reporting of all issues noted for the Head of Internal Control’s consideration.

General Duties and Responsibilities

• Oversee controls testing for design and operating effectiveness of controls embedded within the processes.
• Work with staff to ensure enforcement of policies and procedures and compliance with the regulatory requirements.
• Execute schedules control reviews with a view to provide assurance on adequacy of controls and document report findings
• Focus on continual process improvement, and rationalization of control measures to enhance effectiveness and efficiency of operations and realization of cost savings opportunities
• Perform review of segregation of duties at role level and report findings
• Monitor risk limits/appetite within agreed business operations and processes
• Develop monthly, weekly end to end audit and assurance around the stocks, receivables, and cash
• Maintain an updated risk control matrix for the entire business processes identified and provide risk graduation based on management risk appetite
• Assist the business in building standards across each business processes in line with internal and external regulatory requirements
• Develop monthly, weekly and, where appropriate, daily reports for each function that provides functional heads with the quantitative measures identified with respect to risk exposure and control compliance.
• Assess processes and strategies in place to mitigate risks, identify new ways to further enhance the risk mitigation plans and improve the overall risk return profile

Key Performance Indicators

• Effectiveness of internal control mechanisms.
• Number of fraud/irregularities/sharp practices detected/prevented and undetected.
• Quality of control recommendations/improvements.
• Standardization of control practices and procedures organization-wide.
• Timely and accurate rendition of relevant departmental and management reports.

Experience, Skills and Competencies

• Understanding of standard processes, regulatory standards, practices and frameworks as applicable to a telecommunication service business and organization
• Knowledge of different financial operational processes and procedures required to deliver an efficient insight into transactional reporting process
• Understanding of risk and control standards (COSO, IFRS, IIA, etc.) and its applicability in designing an effective business and transformation process
• Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions.
• Knowledge of risk and controls implementation standards in major business process cycle
• Excellent written and communication skills with deep tact for analysis and proactive business intelligence
• Good leadership/supervisory and people management skills.
• Good communication (oral & written), negotiation and relationship management skills.
• Problem analysis and solving skills.
• Ability to manage multiple priorities.

Minimum qualification:

• Minimum of a second class or its equivalent in Accounting, Economics, Finance or any other relevant discipline.
• Relevant professional qualifications (ACA, ACCA, CPA, CRISC, CISA, etc.).
• An MBA or equivalent postgraduate degree will be an added advantage
• Minimum of 7 years relevant experience in a similar role

What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

10.) Junior Data Analyst

About The Role

We are looking for a savvy Head of Data and Business Intelligence professional with 5+ years of experience with a strong engineering background to join our growing tech team. The ideal candidate’s role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organisational reporting and analytics and is also responsible for maintaining, supporting, and upgrading reports, dashboards, cubes and data warehouse. The hire will be responsible for expanding and optimising our data and data pipeline architecture, as well as optimising data flow and collection for cross functional teams.

The Head of Data and BI will support our software developers and data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimising or even re-designing our company’s data architecture to support our next generation of products and data initiatives.

General Duties & Responsibilities

1. Data analysis and BI

• Conduct research for industry and business questions
• Use large data sets to address business issues
• Deploy sophisticated analytics programs, machine learning and statistical methods
• Prepare data for predictive and prescriptive modelling
• Find hidden patterns using data
• Use data to discover tasks that can be automated

2. Data engineering

• Develop, construct, test and maintain architectures
• Strong Engineering background, Big data, ETL tools
• Building and maintaining Data Warehouses/Centralised databases and data modelling
• Building data pipelines
• Align architecture with business requirements
• Data acquisition
• Develop data set processes
• Python, Nodejs, AWS, GCP, serverless functions, distributed systems
• SQL and NoSQL Databases (PostgreSQL, MySQL, MongoDB, Cassandra, CouchDB)
• Data streaming tools (Kafka, Spark, Pub/Sub, Storm)
• Identify ways to improve data reliability, efficiency and quality

What We Offer

• Competitive salary
• A unique opportunity to expand energy access & financial inclusion at scale in West Africa
• A secure position in a rapidly growing company with a young, dynamic and motivated team
• The opportunity to develop new solutions and concepts to support a growing retail and asset financing business
• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts
• Relocation package
• A return-trip ticket to home per year
• International medical insurance

APPLY

11.) Content Writer

The Position

Easy Solar is seeking a Junior Data Analyst who will be responsible for providing support to a fast-paced analytics department. The ideal data analyst candidate is curious, creative, highly numerate, and tackles real-world problems using quantitative models. Responsibilities will include complex data manipulation, statistical analysis, and translation of insights into business cases or presentations. Analysts will work on a mix of team-oriented and self-directed tasks.

The Role:

• Analyze and identify business challenges and opportunities, and solve for them using fact based analysis to make strategic and tactical recommendations
• Perform product level modeling/analytics to assist product and pricing strategies for various EasySolar products
• Prepare and present dashboards for management team highlighting key findings and takeaways
• Perform credit analysis of existing customers based on historical behavior, creating models, and testing hypotheses using rigorous monitoring and analysis

Are You A Fit? :

• Strong logical thinking, problem solving, and decision making skills
• Experience with at least one statistical package (R, STATA, SAS, etc.)
• Have good SQL skills
• Have good skills with at least one programming language preferred (Python, Nodejs)
• Have a Bachelor’s degree in an analytical discipline, preferably in Math, Statistics, Computer Science. Or equivalent proven experience.

What we Offer

• Competitive salary
• A unique opportunity to expand energy access & financial inclusion at scale in West Africa
• A secure position in a rapidly growing company with a young, dynamic and motivated team
• The opportunity to develop new solutions and concepts to support a growing retail and asset financing business
•  A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

12.) Group Learning and Development Manager

2. OVERVIEW OF THE ROLE

We are seeking a dedicated Content Writer to create content for blogs, press releases, product descriptions, print collateral, social media, and the company website. The Content Writer’s responsibilities include evaluating analytics to adjust content as needed, regularly updating the company’s website, and promoting the company blog by pitching articles to various third-party platforms. You should also be able to follow editorial guidelines when creating content.

To be successful as a Content Writer, you should keep abreast of the latest SEO techniques. Ultimately, a top-performing Content Writer should be able to contribute to the development of strategies that will increase reader engagement.

3. RESPONSIBILITIES

• Conduct in-depth research on industry-related topics, to develop original content
• Develop content for online channels: blogs, press releases, social media, website
• Develop content for offline channels:  product descriptions, company brochures, external presentations
• Assist the marketing team in developing content for advertising campaigns
• Proofread content for errors and inconsistencies
• Edit and polish up existing content to improve readability
• Conduct keyword research and use SEO best practices to increase website traffic
• Create compelling headlines and body copy to capture the target audience’s attention
• Identify customers’ needs and recommend new content to address gaps in the company’s current content

4. QUALIFICATIONS

Education/Experience

• Bachelor’s degree in Communications, Marketing, English, Journalism, or related field. or any related field is preferred
• Proven content writing or copy writing experience
• A portfolio of published articles

Skills

• Excellent writing and editing skills
• Ability to work in a fast-paced environment
• Ability to handle multiple projects concurrently
• Effective communication skills
• Ability to thrive in both reactive and proactive environments
• Consistent professional attitude and behavior
• Ability to work well within a team
• Attention to details with good organizational and time management skills
• Self-starter who is comfortable taking the initiative
• Good decision-making skills,  project management skills and problem-solving skills

Please submit relevant work samples alongside your resume when applying.

5. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

13.) Technician – Solar/Electrical

2. About The Role

Easy Solar is a young and innovative, fast-growth company. To keep up with its growth needs, the company is investing massively in learning and development initiatives for its employees. As the Group Learning and Development Manager, you will coordinate those efforts across all of our countries of operation. You will be responsible to develop, test and implement learning and development programs to ensure talents are developed to their full potential. As part of this, you will lead the design and roll-out of the Easy Solar Academy, an ambitious L&D program aimed at providing the required training to Easy Solar employees across the board.

It is a challenging role and you will be responsible for creating, designing, and delivering employee training plans for the company.

3. General Responsibilities

a) Training and Development

• Developing and implementing learning strategies and programs
• Designing e-learning courses, career plans, workshops and more
• Maintaining budgets and relationships with vendors and consultants
• Create and execute learning strategies and programs
• Evaluate individual and organisational development needs
• Implement various learning methods company-wide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other training
• Assess the success of development plans and help employees make the most of learning opportunities
• Help managers develop their team members through their career path
• Track budgets and negotiate contracts
• In collaboration with Group Head of P & C, hire and oversee training and L&D Specialists
• Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance
• Designs and develops HR training programs for management and employees.
• Develops learning activities, audio-visual materials, instructor guides and lesson plans.
• Reviews evaluations of training courses, objectives, and accomplishments.
• Makes assessments of effectiveness of training in terms of employee accomplishments and performance.
• Trains employees on HR and Company-wide policies, practices and procedures. Presents course materials.
• Consults with management on performance, organisational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance
• Designs, develops, coordinates, implements, delivers and evaluates training programs that support organisation objectives and are aligned with the organisation’s business plan.
• Create organisational charts and define each position’s responsibility
• Job rotation
• Conduct on the job training as and when necessary
• Plan/facilitate training and development events
• Exemplifies the desired culture and philosophies of the organisation

b) Mentoring and Coaching

• Develops and cascade a robust mentoring and coaching plan based on consultations with the various departments

c) Talent Management

• Contribute to the design and implementation of career development strategies, tools and resources

• Propose approaches, ideas and business insight to Management to increase the effectiveness, reach and visibility of career programs and help the organisation respond to career and talent-related opportunities and demands

• Manage components of the Career Portfolio by prioritising and coordinating the work of others within and across teams; collect and summarise information and use insights to inform decisions.

• Keep informed of industry best practices and trends in the career space, continually assessing where we can tap into subject matter experts and make improvements.
• Identify the talents in the Company and develop an Easy Solar Talent pool
• Discuss Career path options with high potential employees.
• Develop and implement strategies to attract diverse candidates to all areas of the business
• To organise and prepare for talent reviews, follow up and implementation of development initiatives

d) Succession Planning

• Identify potential high-risk jobs and their successors and the minus 1s for Group heads
• Ensure the transfer of skills/knowledge from expats to locals in the stipulated time agreed.
• Develop and cascade a robust succession plan

e) Graduate Programmes/Internships

• Serve as a point of contact for prospective and current students regarding graduate program/internship and the universities
• Provides administrative support to both the Graduate and internship programs
• Develop and cascade a robust graduate and Internship program for Easy Solar.

f) Easy Solar Academy

• Develop and lead the launch of Easy Solar Academy
• Ensure the development of learning portal
• Ensure that all course materials uploaded on the portal are appropriate.
• Provide reports to GHP&C on learning and development across the group

4. Required Skills

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• High ethical standards and ability to exhibit a high level of confidentiality
• Business awareness/knowledge
• Excellent planning, coordination and follow up skills

• Ability to work effectively and meet tight deadlines with minimal support
• Excellent interpersonal and team skills
• Excellent reporting and documentation skills
• Strong analytical skills
• Counselling skills

5. Educational Qualification and Experience

• Proven experience as an L&D Manager, Training Manager or similar
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors
• Professional certification (e.g. CPLP or CIPD) is a plus
• Degree in Human Resource Management, BSc/BA in Business, Psychology or a related field, Bachelor’s degree in training and development or organizational development or other relevant qualification
• Three years of training experience, and at least one year of management experience.
• Experience designing and implementing effective training and development programs
• Knowledge of employee engagement drivers and strategies
• High degree of professionalism, maturity and confidentiality
• Minimum of 4 years experience, with at least 2 in an HR generalist role supporting recruitment, employee relations, training and development
• MBA preferred or relevant qualification

APPLY

14.) Assistant Technician (Solar/Electrical)

ABOUT THE ROLE

The Technician-Solar/Electrical shall be primarily responsible for supporting the Company’s Power Solutions team. The main tasks shall include assembling, installing, and maintaining solar panel systems on rooftops or other structures.

GENERAL DUTIES & RESPONSIBILITIES

Primary responsibilities to perform project installations include:

• Mechanical/structural mounting of racking, modules, and electrical equipment
• Assembly of mounting hardware
• Attic work in homes and businesses to verify the structural attachment
• Working on residential and commercial rooftops as well as installing ground-mounted systems
• Pulling inventory for specific projects
• Following the layout of solar modules
• Attend mandatory training sessions on new products, methodology, and safety
• Perform servicing & maintenance of PV system as required

REQUIRED SKILLS & QUALIFICATION

Knowledge and skill requirements include:

• Diploma in electrical engineering
• 5 years of experience electrical installation in home and office wiring.
• Basic understanding/experience with electrical wiring of AC and DC systems is preferred
• Possess demonstrable mechanical aptitude and basic electrical knowledge.
• Experience with all types of hand-held and power tools
• Team player who listens, learns, and actively communicates
• Visual thinker good at problem solving and implementing ideas
• Desire to learn and master all aspects of installing solar PV systems!
• Professionalism and excellent communication skills.
• Ability to work overtime and non-standard working hours (nights, holidays, weekends), when needed
• Understanding of general workplace safety and the ability to follow safety standards, as well as help the company improve upon the standards in place.
• Women are encouraged to apply

WHAT WE OFFER

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions.
• The opportunity to take part in Sierra Leone’s most exciting entrepreneurial Company that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability.
• Frequent coaching and training.
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast

APPLY

15.) Sales Analyst

2. About the Sales Analyst Role

Easy Solar is looking for a Sales Analyst to join our team. The Sales Analyst will report to the Head of Sales will be responsible for compiling and analyzing sales and market data and providing valuable feedback and actionable insights to guide our promotional and sales activities.

To be successful as a Sales Analyst you should be able to analyze large amounts of data, accurately project sales trends, identify sales opportunities, and provide practical guidance to optimize sales strategies and increase market share.

3. General Duties and Responsibilities

• Compiling, analyzing, and reporting sales data.
• Monitoring and analyzing competitive activity, customer, and market trends.
• Providing actionable insights to guide the sales and marketing teams.
• Contributing to the development of sales plans and objectives
• Monitoring and evaluating sales performance.
• Forecasting demand, revenue, and expenses.
• Determining sales potential and making recommendations.

4. Required Skills & Qualification

• Degree in Business Administration, Finance, or related field
• Experience in sales & marketing analysis.
• Strong research and data analysis skills.
• Proficiency in Microsoft Office and CRM software.
• Strong communication and presentation skills.
• Projection and forecasting skills.
• Ability to work independently and with cross-functional teams
• Women are encouraged to apply

5. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in Sierra Leone’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices, and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiast

APPLY

16.) Sales Support Officer

2. About the Role

Easy Solar operates a large network of shops and agents across the country which collects cash payments from their customers. It is key to our operations to ensure that the cash collected by this distribution network is sent back to HQ in a timely manner, agents’ cash balances are properly monitored, and the team in charge of doing so is managed effectively. The Sales Support Officer will play a vital role in ensuring the company maintains proper collection rates and does so in an efficient manner. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by his or her supervisor.

3. Responsibilities & KPIs

A. Sales Support: Responsibilities

• End to End Management (planning, process creations, and implementation) of Cash/Mobile Money collections daily/weekly or as needed from Easy Solar Agents and Shops
• Identify opportunities and strategies to increase efficiency and effectiveness of collections process through Mobile Money or other means
• Management and daily upkeep of “Live” Agent Commission Platform (AMT)

 Duties: Daily/Weekly

• Resolve all issues raised through support comms (Whatsapp, 3cx, vtiger, other)
• Confirm, then record all failed Mobile money payments for further deduction
• Ensure weekly sales report is sent and received by all sales team
• Update all agents who are eligible for rewards and prepare report

Duties: Monthly

• Prepare Monthly report on All agents and Shops Collection status
• Prepare Monthly report on All agents Monthly expense and send to finance department
• Prepare sales team bonuses (Sales Supervisors, Territory managers) send to fiance
• Ensure All Shops Brand Ambassadors are paid monthly by coordinating and liaising with the support team members
• Prepare Monthly report on top performing sales agents and shops

B. Operation/Communication/Analysis: Responsibilities 

• Regular communication with Field Staff and Customer Care Teams on responding to commission, agent balance, and agent queries and other on a regular basis
• Regular updates to Easy Solar official WhatsApp Groups on daily basis with reporting on remittance updates and collection trends
• Weekly reports to HOS on analysis, trends, feedback from Easy Solar Agents and various departments on agent remittances, collection rates, commission deductions, etc.
• Attend and participate in bimonthly agent training and on-boarding sessions of new agents

Duties:Daily/Weekly

• Attend to the Field Sales team through various support comms (whats app, 3cx, other), provide support and resolve all issues.
• Ensure all tickets raised by the Agent support officer are resolved and close to satisfaction
• Liaise with shop support team and resolve all Brand ambassadors inquiries

4. Key Performance Indicators (KPIs)

• Deliver within the Collection Targets (Monthly and Quarterly) set by SMT
• Attention to detail and zero leakage of collection and deduction amongst agents or shops
• 100% satisfaction and response rate to Easy Solar Sales Agents and Shop staffs
• Zero leakage of Collection or stock amongst Sales Agent and Shops in assigned territory

5. Desired Skills & Experience

• Bachelor’s Degree in (preferably a banking/accounting degree or related field)
• Minimum of 2 years of microfinance/loan recovery experience or related experience
• Knowledge of proper and ethical debt collection techniques
• Fluency in English and Krio; local language skills are desirable
• Strong verbal and written communication skills
• Proficient in spreadsheet and database applications
• Strong customer service orientation
• Willingness to travel regularly

Women are strongly encouraged to apply

6. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has  a strong commitment to outstanding customer service, user-friendly, high-quality life- changing  devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable  energy enthusiasts

APPLY

17.) Planning Manager

2. About the Role

An exciting opportunity to build and run a Sales & Operations Planning process, with a planning organization to support it, for a fast-growing, multi-country business in West Africa. The role will require building people, processes and systems capabilities in a challenging, but quickly developing, environment and has the potential to be one of the largest supply chain roles in the territory. lead, train and motivate a multi-country supply chain. Based in Freetown, Sierra Leone, the ideal candidate will have a very strong supply chain background, a genuine interest in working for a social enterprise that combines social impact and financial performance, and an exceptional ability to team.

3. General Duties and Responsibilities

• Team building – Identify, recruit and develop Planning Team to cover Demand and Supply Planning across the business
• Team management – Providing leadership, direction and management of the Planning Team in Sierra Leone and Liberia
• Demand Planning – Working closely with Sales to implement robust Demand Planning processes. Standardising dis-aggregation and forecasting methods and procedures. Introducing Demand Risks & Opportunities
• Supply Planning – Working closely with Procurement to implement robust Supply Planning processes. Creating a clear view of supply lead-times and stock policies. Implementing Supply Risks & Opportunities
• Replenishment – Working closely with Logistics to implement replenishment policies to govern stock movement around the in-country network
• Sales & Operations Planning – Work with Head of Supply Chain and Finance function to introduce a robust monthly S&OP process
• Reporting – Establish a set of Supply Chain KPI and dashboards

4. Required Qualifications

• University degree or equivalent in a Supply Chain related field
• Minimum of 7 years’ supply chain experience, preferably with Demand and Supply related roles
• Demonstrating a sense of urgency is essential as this position requires a hands-on, problem solving, multitasking team member who has a strong understanding of planning, customer service and supply chain in general
• Ability to design, communicate and implement processes
• Ability to clearly communicate and present data, analysis and recommendations at all levels
• Ability to build strong relationships with, and influence other supply chain functions.
• Can present the inconvenient, brutally honest, truth in an appropriate and helpful manner
• Strong analytical skills with ability to define problems, collect data, establish facts, and draw valid conclusions
• High integrity, a strong worth ethic, and be a self-starter as well as have the ability to juggle multiple projects
• Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives

5. What We Offer

• A very attractive, performance-based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of West Africa’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly, high-quality life- changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts

APPLY

Career with BRAC International

BRAC is an award-winning international non-governmental development organisation, with the vision of a world free from all forms of exploitation and discrimination, where everyone has the opportunity to realise their potential. BRAC is a leader in developing and implementing cost-effective, evidence-based programmes to assist poor and disadvantaged communities in low-income countries, including in conflict-prone and post-disaster settings. It is an organisation of and for the people of the Global South, pioneering new development and social enterprise approaches to equip communities to achieve prosperity. As well as being the world’s biggest NGO by number of staff and people directly reached, BRAC has regularly been ranked the number one NGO in the world by the Geneva-based NGO Advisor, an independent organisation committed to highlighting innovation, impact and governance in the non-profit sector. BRAC retained the top spot in 2020 among the top 500 NGOs for the fifth consecutive year.

BRAC was founded in Bangladesh in 1972 by Sir Fazle Hasan Abed. It started its first programme outside of Bangladesh in Afghanistan in 2002, and has since reached millions of people in 11 countries in Asia and Africa. BRAC has a holistic approach to development that uses a wide array of programmes and social enterprises, including in microfinance, education, health, agriculture, gender and human rights. BRAC believes that every person has inherent potential, and when an enabling environment is created and that potential is unleashed, even the poorest can become agents of positive change in their own lives, for their families and their communities.

BRAC International (BI) is seeking application from competent, dynamic and self-motivated individuals to fill the following position:

Financial Analyst, Finance & Accounts, Sierra Leone, BRAC International

The purpose of role is to collect and analyze financial information and then make recommendations to management based on analysis. Monitor and advise management on the financial performance of the BRAC Sierra Leone microfinance program.




Key Responsibilities:

• Perform financial forecast, reporting, and operational KPI tracking.
• Analyze financial data and create financial models for decision support.
• Report on monthly financial position and performance and analyse trends on a monthly basis.
• Analyze historical financial performances and positions, perform variance analysis, identify trends, and make recommendations for action.
• Work closely with the accounting team to ensure accurate financial reporting.
• Evaluate financial performance by comparing and analyzing actual results with plans and forecasts.
• Advice on the cost analysis process by establishing and enforcing cost accounting principles.
• Thoroughly review monthly management accounts, trial balances are drived from the system ledger and transaction lists.
• Formulate comprehensive report and recommend actions on analysis of the financial performance and positional report and communicate to the Head of Finance for review.
• Identify and initiate process improvements especially in the data processing area with high level excel dashboards skill.
• Monitor the liquidity position of the microfinance and flag early warning to the head of finance.
• Assess PESTLE factors in the local and international concept and bring the potential consequence to the performance.
• Advanced skill in financial analytics tool including advanced excel, power BI and query skills.
• Consolidate and analyze financial data (budgets, income statement, balance sheet, target Plan/forecasts etc) taking into account of BRAC Microfinance company’s goals and financial standing.
• Track costs and make trend analysis in compare to income.
• Review MF performance report and make trend analysis of the company’s businesses and submit regular report to management;
• Provide creative alternatives and recommendations to reduce costs and improve financial performance.
• Develop financial models, conduct benchmarking and process analysis.
• Reconcile transactions by comparing and correcting data.
• Gain and update job knowledge to remain informed about novelty in the field.
• Consult with management to guide and influence long term and strategic decision making within the broadest scope.
• Present accurate date to different stake holders including donor and Government and maintains transparency.
• Drive process improvement and policy development initiatives that impact the function.
• Upholds BRAC values and represent BRAC in external forum.

Safeguarding

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Educational Requirements:

• At least Bachelor Degree in Finance, Accounts, Statistics, Economics or related field.

Required Competencies:

• Computer proficiency on MS office;
• Orientation with ERP & finance module;
• Strong interpersonal/ communication skills;
• Proven knowledge of financial forecasting and diagnosis, corporate finance and information analysis;
• Well informed in current financial subjects, tax laws, money market and business environment.

Experience Requirements:

• At least 3 years working experience in MFI, Bank, NGO in financial sector;
• Hands on experience with statistical analysis.

Employment Type: Contractual

Salary: Negotiable

Job Location: BRAC International Sierra Leone Country Office

If you feel you are the right match for the above mentioned position, please follow the application instructions accordingly:

External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary at recruitment.bi@brac.net

Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to internal.bi@brac.net

Please mention the name of the position and AD# BI 100/22 in the subject bar.

Only complete applications will be accepted and short listed candidates will be contacted.

Application deadline: 18 September 2022

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

BRAC is an equal opportunities employer

EXTERNAL JOB VACANCY 

Sierra Diamonds Limited is looking for a qualified candidate for the following position:

Position: Financial Planning & Cost  Analyst

Location: Tongo Field, Sierra Leone 

Department: Finance

Reports to: Finance Manager

Hours: 44 per week

Contract Type: Fixed Term 

Key deliverables: 

• Management Accounting and Capital Project Reporting

Key Duties Include: 

• Preparation of Monthly Consolidation Reporting Pack;
• Support Financial Controller;
• Provide financial figures to HODs (PM, Mine Manager etc);
• Preparation of Weekly and Monthly Management reports;
• Collate comments and update waterfalls bubbles;
• Convene Cost review meetings on Monthly basis;
• Responsible for the preparation of Budgets and forecast;
• Collate and review budget data from other departments;
• Prepare monthly and quarterly presentation of mine performance;
• Update and review Basic Financial Equation graphs and its effects on Operations;
• Prepare Monthly metal inventory valuation;
• Responsible for working capital Management and Control;
• Responsible for the preparation of Capital and Projects reports and earned value analysis. Skills and Qualifications required: 
• Management Accounting Knowledge;
• Financial Accounting Knowledge;
• Knowledge in Pronto ERP;
• 10 years and above experience in Senior Management Accounting role in Mining;
• Requires knowledge of advanced financial terms, concepts and accounting principles.

How to apply: 

To apply for this role, please submit your updated CV and copies of certificates to any of the following addresses depending  on your location: For the attention of:

The Human Resources Department Sierra Diamonds Limited 

Tongo Camp Site, Tongo Field 

The Human Resources Department 

3 Cole Street, Murray Town, Freetown, Sierra  Leone 

Or

sdl.recruitment@newfieldresources.com.au

Please indicate job position in the subject line

Closing Date: 14th September 2022 

Applications will be treated as and when they are received.

opportunity statement: 

All posts are advertised on an equal opportunity basis and qualified women and men are encouraged to apply. Only  shortlisted candidate will be contacted for interview.

Street Child is recruiting to fill the following positions:

1.) Regional Advocacy Coordinator
2.) Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator
3.) Rural Advocacy Officer

See job details and how to apply below.

1.) Regional Advocacy Coordinator

JOB ADVERT

JOB TITLE:  Regional Advocacy Coordinator

Reports to: Head of Advocacy and Social Work

Line Manages: Rural Advocacy Officers

Job Level: Tier 4        

Location:  Nationwide (North, South, East and Western Area)

Remuneration: Monthly Gross = SLL 3,283.00

Duration: One year with possibility of extension

ORGANIZATION BACKGROUND:

Street Child of Sierra Leone (SCoSL) is a local Non-Governmental Organization promoting the right to education and child protection for children in the most remote communities in Sierra Leone.

We believe that every child deserves the right to live in a safe place, secure home and above all, have the chance to receive a quality education. As an organization, our key focus is helping children into schools-and ensuring that they stay there. For those that have no access to education, we work towards creating access in some of the most remote parts of the country, ensuring that no child is left behind.

PROJECT SUMMARY:

Street Child of Sierra Leone (SCoSL) – through its main partner Street Child UK is implementing a four-year Education For Every Child Today (EFECT) project nationwide. This project will target enrolling and retaining 40,500 highly vulnerable primary school age children into education.

The project uses a child-centered approach and a combination of interventions to confront compounded challenges. A strategic combination of social, economic, infrastructural, 

and instructional support will be utilised to achieve increased access and retention in primary education for 40,500 vulnerable children in Sierra Leone.

Job functions Summary:

The Rural Advocacy Coordinator will coordinate the work of the Rural Advocacy Officers and provide oversight of the rural advocacy work to increase community awareness, interest, and investment in education. This position will be roving across multiple chiefdoms in Sierra Leone.

NB: Due to the nature of this role, it is a requirement that you hold a valid Sierra Leonean bike riding license. Proof of this will be asked for at the interview.

KEY TASKS AND RESPONSIBILITIES:

• Responsible to lead the implementation of the regional advocacy strategy and campaigns with the Rural Advocacy officer in line with EFECT overall advocacy strategic plan.
• Coordinate and manage EFECT Rural Advocacy Officers to ensure effective and efficient delivery of the project outreach goals
• Support the identification and mapping of communities that meet EFECT selection criteria
• Lead on the implementation of advocacy case studies and learning approaches to showcase successes and challenges of project advocacy approaches
• Completion of regular internal reporting and data submission
• Overall data management of the within their region.
• Collaborate closely with colleagues (in particular the other Regional Advocacy Coordinators) to proactively share and coordinate to ensure regional coordinate and harmonized advocacy engagement, initiatives, outputs, and outcomes
• Contribute to the development and review of project tools
• Will represent SCoSL in key advocacy forums, as well as identify/monitor opportunities to participate in relevant regional events/meetings on behalf of SCoSL.

Note: the duties and responsibilities as set out above are not exhaustive and the role holder may be required to perform additional duties within reasonableness of their level of skills and experience

PERSON SPECIFICATION :

EDUCATION AND JOB-RELATED SKILLS

• The ideal candidate should possess at least a degree in education, or have significant experience working in a similar capacity
• Experience in community advocacy preferred
• Excellent writing, copy editing, and proofreading skills
• Excellent communication skills in multiple local languages and English
• Ability to collaborate with a variety of other partners in advocacy field
• Ability to work independently with minimal supervision
• Ability to meet multiple deadlines in fast-paced work environment
• Proficient in Microsoft Office programs

RELEVANT WORK EXPERIENCE:

• A minimum of 5 Years’ experience in similar capacity, three of which specifically in advocacy roles.
• Effective training and capacity building skills, proven capacity to work in teams, to create multi-stakeholder networks
• Knowledge of key advocacy approaches such as promoting gender equality and children’s voice, inclusive education and building role models,
• Demonstrable working knowledge of supporting and working with communities and schools
• Experience in working in remote rural communities
• Experience using mobile data collection tools
• Basic Data comprehension and analysis skills
• Experience of working on internationally funded projects by donors such as EU, FCDO, USAID and UN agencies
• Experience working with children, caregivers, and other vulnerable groups
• Experience line managing and coaching staff
• Knowledgeable about safeguarding and child protection policies.
• Fluency in speaking two or more local languages is an added advantage

COMPETENCIES REQUIRED:

• Ability to coordinate, manage and inspire Rural advocacy officer to work as a team to deliver the project’s Advocacy mandate efficiently and cost-effectively
• Excellent high-level networking skills and ability to build and sustain relationships with key partners,
• Demonstrable high-level advocacy and communication skill
• Ability to travel including on short notice
• High sense of confidentiality & integrity
• Good problem solver who can think on his/her feet
• Hands on and strong multi-tasker

FUNCTIONAL COMPETENCIES:

• Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources, and multiple reporting relationships
• Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines
• Establishes, builds, and maintains effective working relationships with staff and partners to facilitate the provision of support
• Demonstrates openness to change and ability to manage complexities
• Responds positively to critical feedback and differing points of view

Street Child of Sierra Leone is a Child Protection organization and has a clear policy on child protection and we believe that:

• Children and young people should never experience abuse of any kind, and

We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practice in a way that protects them.

• SCoSL has Safeguarding and Child Protection Policies in Place, and is committed to the protection of vulnerable children and adults

It is therefore mandatory for all staff to commit themselves to respect, uphold and promote this policy and to sign the SCoSL code of conduct

Street Child of Sierra Leone is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, safeguarding questions will be included in interviews and all offers of employment will be subject to satisfactory references and appropriate background checks.

• WOMEN AND PERSONS LIVING WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY

HOW TO APPLY 

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to info@streetchildsl.org Please note that only short-listed candidates will be contacted. Closing date for the receipt of application packages is: 3rd of September, 2022.  

2.) Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator

JOB ADVERT

JOB TITLE:  Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator

Reports to: MEAL Manager

Line Manages: N/A

Job Level: Tier 4       

Location:  Nationwide

Remuneration: Monthly Gross = SLL 3,283.00 

Duration: One year with possibility of extension

ORGANIZATION BACKGROUND:

Street Child of Sierra Leone (SCoSL) is a local Non-Governmental Organization promoting the right to education and child protection for children in the most remote communities in Sierra Leone.

We believe that every child deserves the right to live in a safe place, secure home and above all, have the chance to receive a quality education. As an organization, our key focus is helping children into schools-and ensuring that they stay there. For those that have no access to education, we work towards creating access in some of the most remote parts of the country, ensuring that no child is left behind.

PROJECT SUMMARY:

Street Child of Sierra Leone (SCoSL) – through its main partner Street Child UK – is implementing a four-year Education For Every Child Today (EFECT) project nationwide. This project will target enrolling and retaining 40,500 highly vulnerable primary school age children into education.

The project uses a child-centered approach and a combination of interventions to confront compounded challenges. A strategic combination of social, economic, infrastructural, 

and instructional support will be utilized to achieve increased access and retention in primary education for 40,500 vulnerable children in Sierra Leone.

Job functions Summary:

The MEAL Coordinator will work to coordinate data collection in their region and provide oversight of all field level data collection in their area. They will provide data collection, cleaning and analysis for their area and be the main contact point for data collection in their areas.

KEY TASKS AND RESPONSIBILITIES:

1. Work with the MEAL Manager to identify activity data to be collected during project implementation
2. Work in close collaboration with the MEAL team to develop, adopt, adapt, and contextualize tools, coordinate data collection, cleaning, and analysis of project data
3. Work collaboratively with field team to ensure timely, and robust, and rigorous data collection
4. Ensure systematic data collection and analysis along the project implementation, including specific donor reporting timelines
5. Conduct spot check to verification the accuracy of the data collected and ensure quality monitoring of the EFECT project data collection systems.
6. Monitor and Report any challenges and/or gaps identified in the data to inform adjustments to plans and implementation schedules.
7. Support development and training of field staff on before the deployment of M&E tools and data collection methodologies
8. Provide supportive supervision in operationalizing M&E protocols, templates, and tools with field staff.
9. Support the program team to respond to ensure that donor, partner, and Senior Management data queries are addressed in an accurate and timely manner
10. Provide consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives and ensure data quality
11. Compile and submit Monthly/quarterly data as required by the MEAL Manager Monitoring Reports for internal and external use alongside project manager and MEAL manager.

PERSON SPECIFICATION :

EDUCATION AND JOB-RELATED SKILLS

• University degree / diploma, M&E Course or any other related degree preferred

• At least 5 years of experience in M&E programs in a humanitarian / development context
• Demonstrated skills in program and project M&E

• Demonstrated skills in data analysis presentation and report writing
• Demonstrated teamwork experience, including abilities to coordinate effectively with diverse individuals, teams, and stakeholders to achieve results

• Proven technical skills in monitoring and evaluation, including experience with multi-sectorial and multi-donor funded programs and experience with qualitative and quantitative data collection and analysis
• Very good analytical, presentation, and reporting skills
• Solid skills in Microsoft Excel

RELEVANT WORK EXPERIENCE:

• Experience of working on internationally funded projects by donors such as EU, FCDO, USAID and UN agencies
• Demonstrable working knowledge of supporting and working with communities and schools
• Oversee and supervise the coordination of impact survey administration and implementation
• As a team member, effectively participating in any data quality improvement measures
• Experience using Kobo Toolbox software (or similar data collection software)
• Experience in working in remote rural communities
• Experience working with children, caregivers, and other vulnerable groups
• Knowledgeable about safeguarding and child protection policies.
• Fluency in speaking two or more languages is an added advantage

COMPETENCIES REQUIRED:

• High sense of confidentiality & integrity
• Establishes, builds, and maintains effective working relationships with staff and partners
• Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines
• Strong eye for detail
• Proactive, ambitious, and adaptable
• Good problem solver who can think on his/her feet
• Demonstrates openness to change and ability to manage complexities
• Hands on and strong multi-tasker

FUNCTIONAL COMPETENCIES:

• Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources, and multiple reporting relationships
• Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines
• Establishes, builds, and maintains effective working relationships with staff and partners to facilitate the provision of support
• Demonstrates openness to change and ability to manage complexities
• Responds positively to critical feedback and differing points of view

Street Child of Sierra Leone is a Child Protection organization and has a clear policy on child protection and we believe that:

• Children and young people should never experience abuse of any kind, and

We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practice in a way that protects them.

• SCoSL has Safeguarding and Child Protection Policies in Place, and is committed to the protection of vulnerable children and adults

It is therefore mandatory for all staff to commit themselves to respect, uphold and promote this policy and to sign the SCoSL code of conduct

Street Child of Sierra Leone is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, safeguarding questions will be included in interviews and all offers of employment will be subject to satisfactory references and appropriate background checks.

• WOMEN AND PERSONS LIVING WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY

HOW TO APPLY 

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to info@streetchildsl.org Please note that only short-listed candidates will be contacted. Closing date for the receipt of application packages is: 3rd of September, 2022. 

3.) Rural Advocacy Officer

JOB ADVERT

JOB TITLE:  Rural Advocacy Officer

Reports to: Regional Advocacy Coordinator

Line Manages: N/A

Job Level: Tier 5        

Location:  Nationwide (North, South, East and Western Area)

Remuneration: Monthly Gross = SLL 2,257.00 

Duration: One year with possibility of extension

ORGANIZATION BACKGROUND:

Street Child of Sierra Leone (SCoSL) is a local Non-Governmental Organization promoting the right to education and child protection for children in the most remote communities in Sierra Leone.

We believe that every child deserves the right to live in a safe place, secure home and above all, have the chance to receive a quality education. As an organization, our key focus is helping children into schools-and ensuring that they stay there. For those that have no access to education, we work towards creating access in some of the most remote parts of the country, ensuring that no child is left behind.

PROJECT SUMMARY:

Street Child of Sierra Leone (SCoSL) – through its main partner Street Child UK is implementing a four-year Education For Every Child Today (EFECT) project nationwide. This project will target enrolling and retaining 40,500 highly vulnerable primary school age children into education.

The project uses a child-centered approach and a combination of interventions to confront compounded challenges. A strategic combination of social, economic, infrastructural, 

and instructional support will be utilised to achieve increased access and retention in primary education for 40,500 vulnerable children in Sierra Leone.

Job functions Summary:

The Rural Advocacy Officer will work within rural communities around Sierra Leone to improve access to education for thousands of children across four years. This position will be roving across multiple chiefdoms and will work directly with communities to increase their awareness, interest, and investment in education.

NB: Due to the nature of this role, it is a requirement that you hold a valid Sierra Leonean bike riding license. Proof of this will be asked for at the interview.

KEY TASKS AND RESPONSIBILITIES:

• Support the mapping of communities with high number and proportion of out of school children.
• Deliver advocacy messages to targeted communities in line with the overall EFECT advocacy strategy to raise awareness on the value of education.
• Work with the Advocacy Coordinator to implement EFECT advocacy strategy, focused on ensuring increased access to education for out of school children in Primary school.
• Raising awareness in communities on child rights and improving recognition, response, and reporting of risks of out of school children.
• Targeted engagement with caregivers of Out of School Children to enroll their children to school.
• Develop case files for each identified Out of School Child.
• Work closely at community level with teachers, school management committees and key stakeholders to support tracking of children.
• Build a close relationship with key line Ministry at District level for effective collaboration and delivery of SCoSL work through EFECT project
• Submit Monthly Advocacy report and work Plan in line with the main advocacy strategy of the project
• Carry out any other duties as delegated/requested in the interest of the project.

Note: the duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience

PERSON SPECIFICATION :

EDUCATION AND JOB-RELATED SKILLS

• Effective communication skills in local languages and strong negotiation and diplomacy skills.
• Effective communication skills in English writing and verbal skills, sensitive to cultural dynamics
• Skilled in using data collection tools such as Kobo collect toolbox
• Can work with minimal supervision and demonstrate initiative
• Ability to build strong working relationships in communities and network and influence positive change.
• Collect and document project stories for sharing, learning and advocacy.
• The ideal candidate should possess at least a degree in education, or have significant experience working in a similar capacity

RELEVANT WORK EXPERIENCE:

• A minimum of three years’ experience in implementing communication or advocacy projects or working in a similar capacity
• Experience in working in remote rural communities
• Motorbike riding skills and valid license
• Experience in community mobilization initiatives
• Demonstrable working knowledge of supporting and working with communities and schools
• Experience working with children, caregivers, and other vulnerable groups
• Knowledgeable about safeguarding and child protection policies.

COMPETENCIES REQUIRED:

• Respectful, courteous, and polite
• Responds positively to critical feedback and differing points of view
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence
• Ability to positively influence decision makers.
• High sense of confidentiality & integrity
• Critical thinking and problem solving.
• Teamwork and collaboration.
• Professionalism and strong work ethic.
• Oral and written communications skills.

FUNCTIONAL COMPETENCIES:

• Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources, and multiple reporting relationships
• Plans, coordinates, and organizes workload while remaining aware of changing priorities and competing deadlines
• Establishes, builds, and maintains effective working relationships with staff and partners to facilitate the provision of support
• Demonstrates openness to change and ability to manage complexities
• Responds positively to critical feedback and differing points of view

Street Child of Sierra Leone is a Child Protection organization and has a clear policy on child protection and we believe that:

• Children and young people should never experience abuse of any kind, and

We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practice in a way that protects them.

• SCoSL has Safeguarding and Child Protection Policies in Place, and is committed to the protection of vulnerable children and adults

It is therefore mandatory for all staff to commit themselves to respect, uphold and promote this policy and to sign the SCoSL code of conduct

Street Child of Sierra Leone is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, safeguarding questions will be included in interviews and all offers of employment will be subject to satisfactory references and appropriate background checks.

• WOMEN AND PERSONS LIVING WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY

HOW TO APPLY 

To apply for this position please send up-to-date CV and a supporting letter, copies of relevant certificates to info@streetchildsl.org Please note that only short-listed candidates will be contacted. Closing date for the receipt of application packages is: 3rd of September, 2022. 

Partners In Health (PIH) is recruiting to fill the following positions:

1.) M&E Coordinator – PHU expansion
2.) Monitoring and Evaluation Specialist

See job details and how to apply below.

1.) M&E Coordinator – PHU expansion

Description

Vacancy Announcement

Job title: M&E Coo rdinator – PHU expansion

Work Location: Kono, Sierra Leone

Department: Strategic Health Information System (SHIS)

Reports to: M&E Officer – PHU expansion

Line Management

Not Specified

Application Status

Internal and External Advert

Organisation Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Government s and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.




Our Work In Sierra Leone: Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview

The primary care is a project designed by PIH-SL with the goal to bring high quality of care to the population who need it most. This project will strengthen the Health system of Community Health Centers to ensure that they can deliver high quality of care. According to the WHO, a health system is a set of 6 building blocks (Service delivery, Health Information, Leadership and Governance, Health Workforce, Medical technologies, Health Financing). The primary care project is intended to support one or more of these components to improve the quality of healthcare.

The principle objective of the M&E Coordinator is to collect and manage high quality data and using the data for the Peripheral Health Units (PHU) expansion Project improvement. S/he will be responsible for providing support to the M&E Officer and clinical team in strengthening M&E systems and processes for the Project activities and engagements. S/he will work closely with the PHU M&E Officer, Data Quality Program Manager, partner staff; representatives from primary stakeholder groups; external consultants and field staff when appropriate. The role of the M&E Coordinator may vary according to location and assignment of the M&E Officer or Manager. S/he might also be given tasks from the SHIS unit to support other data management related tasks but generally involve data entry, data quality assurance, basic data analysis, and presentation of data. The M&E Coordinator may also work closely with clinicians and program staff on their data tracking and reporting responsibilities and should be willing to work in rural setting.

PIH seeks individuals committed to the mission and values (see PIH Values ) of the organization to join the team.

Essential Duties and Responsibilities: General: Roles and Responsibilities

1. To Support the implementation of PHU expansion Project work specifically;

•  Perform daily data collection tasks as assigned by M&E Officer or Manager
•  Collect and compile data required for monthly reporting
•  Participate in data interpretation and presentation to program leads
•  Provide mentorship and accompaniment to facility staff

2. To strengthen the data management system and processes

•  Ensure proper data collection, entry and analysis of project data
•  Monitor data collection processes, address any data quality challenges as they arise and provide feedback when required.
•  Undertake on the spot data quality checks

3. To Work as a team member of Partners in Health by;

•  Establishing and developing effective working relationship with PIH, Health Facility staff, and community people to ensure team work and integration.
•  As team member effectively participating in any data quality improvement measures
•  Participating in team decision making, planning and joint activities
•  Supporting other projects in your area whenever requested to do so
•  Adhering to PIH’s programme and other policies on physical and financial resources

Prevention of Sexual Exploitation, Abuse and Harassment

At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Education and Work Experience Requirements

•  Completion of secondary education or any post-secondary certification

Technical Competencies

•  High School diploma.
•  At least three years of monitoring, evaluation and/or research experience, ideally in the global health sector;
•  Relevant professional work experience in data management/data analysis using offline tools and paper-based reporting systems;
•  Academic or professional experience designing and implementing evaluations and analyzing findings, including demonstrated knowledge of basic statistical concepts;
•  Experience in international development or humanitarian work in a multi-cultural environment (desirable);
•  Experience in collecting, analyzing and visualizing data, identifying trends, preparing reports, communicating results, and developing data visualization products is desirable;
•  Knowledge of data quality control and assurance mechanisms, how to work with relevant technology and procedures to collect, organize, share and use information;
•  Proficiency with Microsoft Office applications, including extremely strong Microsoft Excel skills;
•  Ability to perform multi-task well and meet deadlines consistently

Behavioral Competencies

•  Professional – resourceful problem-solver, adapts well to changing priorities and demands, able to work well with ambiguity
•  Interpersonal skills – able to communicate effectively, active listener, highly collaborative, and provides constructive feedback
•  Detail oriented – strong attention to detail and commitment to getting it right, delivering polished, high-quality deliverables with minimal oversight
•  Ethical – Demonstrated alignment with and commitment to the health information professionals’ code of ethics; data and information governance policies along with a natural passion for strengthening strategic health information system in Sierra Leone.
•  Demonstrated passion for strengthening the health system in Sierra Leone and belief in giving a preferential option to the poor
•  Commitment to understanding and advocating for PIH’s mission, strategy and approach to addressing health issues in settings of poverty

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.

Method of application

Interested candidates are required to apply through our website: www.pih.org/employment . In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Tuesday, 30 th August , 2022.

APPLY

2.) Monitoring and Evaluation Specialist

Description

Vacancy Announcement

Job title: Monitoring and Evaluation Specialist

Work Location: Kono District

Department: Strategic Health Information System (SHIS)

Reports to: SHIS Lead & Senior Analyst

Line Management

yes

Application Status

External Advert

Organisation Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Government s and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Position Overview

The Monitoring and Evaluation Specialist is a position that aims to provide support to the SHIS team with a scope on Reproductive Maternal Neonatal and Child Health (RMNCH), family planning and Maternal Central of Excellent (MCoE). The role will specifically address M&E and research needs for Global Action Against Nursing (GAIN) project. The role will be the focal M&E person for the GAIN project and will be attending GAIN monthly meeting. The role will also be supporting Quality Assurance Officers within the primary healthcare facilities that support the implementation of the mentorship program within the health facilities. The role will be collaboratively supporting reproductive health programs and projects within the organization. The role will also be collaborating with the midwife mentors in reviewing data management aspects. The role will be reporting to the head of M&E. S/He will collaborate intensively with RMNCH team. The role will be to support QI projects with maternal care at Community, Primary and Secondary care levels. The role will be supporting the RMNCH in maternity related interventions and processes at all PIH supported sites.

The role will be leading data quality audits for RMNCH program. The role will also be leading on documentation of reports (weekly, monthly, biannual, annual) and s/he supports the provision of timely visualizations for the clinical team to utilize data. The role will be providing support to reporting needs of the maternal care health partners such as Rainbo Initiative and other sub-grantees. The role will also support ongoing projects within the unit such as QI initiatives, cancer screening and treatment clinics, TBA program, MSD for mothers, Global Action In Nursing and other RMNH grants as they occur.

Essential Duties and Responsibilities: Program Management

•  Provide mentorship and supervision to RMNCH-based data team on health information systems standards and activities at maternity clinic, cancer clinic and adolescent services clinic
•  Train as need RMNCH-related stakeholders on data management lifecycle.
•  Actively participate in the development of annual work plans and budgets
•  Lead data collection tools design and gathering of reporting requirements
•  Represent PIH-SL at relevant district, and national- level meetings on RMNCH M&E when necessary
•  Ensure high-quality implementation, consistent with Sierra Leone national monitoring and evaluation guidelines, protocols, information and reporting systems
•  Ensure and maintain data quality assurance for timely data collection and reporting Support and oversee data flow pattern for the program that will ensure timely data collection and reporting
•  Work closely with the district quality of care officer & QI team to conduct data driven mentorship and quality improvement of services in supported health facilities.
•  Support providers to initiate new Quality Improvement projects, reviewing completeness and assisting teams to complete QI project documentation booklet, data dashboard, data review meeting minutes booklet
•  Support sub-granted partners in the generation of information for the RMNCH Program to ensure their reports are accurate and inform the status of the program activities.
•  Support program team to adequately reports figures according to the audience.
•  Provide specific sets of the data required by the RMNCH Director and team for decision making.

Design Monitoring, Evaluation Reporting and Learning (DMERL)

•  Lead any design, monitoring, evaluation, reporting and learning activities related to RNMCH
•  Establish data quality assurance, quality control and quality improvement processes
•  Support in the development of data collection tools, and data collection standard operating procedures, and work with clinical, M&E and Informatics staff to implement new data systems
•  Actively participate in the culture of data use
•  Oversee production of monthly, quarterly, and annual program reports in direct partnership with the Ministry of Health district HMIS team
•  Write or provide substantive input into monitoring and evaluation components of grant proposal development
•  Provide insight and work toward RMNCH data management system strengthening.
•  Support in conducting routine review of all maternity and SCBU programs, AYFS and registers for completeness and accuracy, check and ensure data completion and quality in CommCare and other databases
•  Conduct routine data quality checks of RMNCH data and follow-up of data quality audits and data review meeting action plans.

Digital Health

•  Collaborate with the eHealth team in gathering funder’s reporting requirement and in forms’ e-design.
•  Ensure optimal alignment with existing workflows to minimize disruption and unintended consequences
•  Provide insight in the data collection tools that need to be programmed as e-tools of RMNCH electronic apps to eHealth team

Operational Research

•  Work with the Evaluation and SHIS-research team to support RMNCH research lifecycle
•  Work with RMNCH and SHIS-research teams to initiate, plan and implement research calendar

Prevention of Sexual Exploitation, Abuse and Harassment

At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Education and Work Experience Requirements

 Master’s degree in public health, demography, biostatistics, mathematics, epidemiology, M&E or related field or equivalent experience.

 Minimum five years of practical work experience in global health monitoring and evaluation realm

 Proven expertise (proficiency and competency) in quantitative and qualitative methodologies, operations research, health management information systems, reporting, data quality assessments, data analysis and presentation and setting up and managing M&E systems that track performance as per the objectives

 Demonstrated strong management, coordination, teamwork and planning skills with proven ability to function effectively with multiple host-country counterparts in both the public and NGO sectors

 Familiarity with RMNCH and Family Planning program

 Demonstrated ability to conduct operational research, as well as to disseminate findings

 Ability to mentor and manage individuals with diverse educational and cultural backgrounds

 Highly detail-oriented, experience designing M&E tracking tools and instruments

 Excellent written and verbal communication skills in the English language

 Two or more years’ field experience in resource-constrained setting.

 Proficiency in Microsoft Office suite and any relevant statistical software.

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.

Method of application

Interested candidates are required to apply through our website: www.pih.org/employment . In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Tuesday, 30 th August , 2022

APPLY

THE ROLE: MEAL Officer – MCGL

Save the Children International (SCI) is looking for energetic and hard-working women and men to serve as MEAL Officers at the Pujehun Field Office.  If you have a passion for children, and you wish to be part of a dynamic team supporting development in Sierra Leone, then we look forward to your application!  Women are strongly encouraged to apply, and we are also keen to receive applications from residents living in or hailing from the aforementioned location – Pujehun Districts.

The MEAL Officer will lead on the implementation of the MEAL plan, systems and processes for the project, including accountability and feedback mechanisms, and all learning, review and evaluation activities in the district. The MEAL Officer will work under line management of the assigned district, and with all other departments as relevant.

This position will support the government efforts in healthcare system strengthening especially with a focus on RMNCH services at the district level. S/he will represent the project at district level forums, meetings and consultations on policy and technical issues related to the project’s objectives. S/he will work closely with both the technical and programmatic teams based in the field office and country office. S/he will ensure the regular monitoring of indicators and coordinate with relevant stakeholders at the district and national level.




With the dual programming approach that SCI has, in the event of a major humanitarian emergency, the MEAL Officer will be expected to work outside the normal role profile in order to support the emergency response and will be expected to ably vary working hours accordingly.

QUALIFICATIONS DESIRABLE 

• Undergraduate degree in social sciences or related fields (such as economics, mathematic/statistics, development studies or Social work) with a minimum of 3 years’ experience- substantive and proven experience in related field with Higher National Diploma may be considered 

EXPERIENCE AND SKILLS:

• At least three years of relevant MEAL/M&E experience, preferably in an INGO setting, and demonstrating a diverse range of skills beyond data entry and analysis.
• Experience facilitating or assisting with project reviews, baselines, and/or evaluations.  Experience with research is an added advantage.
• Experience developing M&E tools using both quantitative and qualitative approaches, and in training others how to use these tools.
• Thorough understanding of logical frameworks and/ results frameworks, and experience in developing monitoring systems to assess progress against these.
• Familiarity/experience with a range of data collection & analysis systems and software is a plus.
• Experience working in projects that address complex social issues, attitude and behavior change.
• Experience working directly with children and/or adolescents.
• Experience in developing and/or using data collection and monitoring tools in communities (where documentation is generally non-existent) as well as with formal service providers.
• Experience with project/beneficiary accountability and feedback mechanisms.
• Fluency in written and spoken English; excellent documentation and report-writing skills.
• Excellent interpersonal, communication and presentation skills, and training/facilitation skills.
• Experience in working with local/national civil society partners with capacity building approaches.
• Proficiency in computer e.g. MS Word, MS Power Point and Excel.
• Commitment to gender equality, diversity and inclusion.
• Ability to be self-sufficient and resourceful, proactive in identifying and addressing challenges, yet consulting and asking for assistance as needed/relevant.
• Female applicants are encourage to apply.
• Willingness to ride motor bike is essential; SCI will provide motor bike riding training as needed.
• Ability and willingness to travel to project communities and stay in basic conditions.
• Willing to commit to Save the Children’s aims, values and principles.

CONTRACT LENGTH: 3 Months

Closing Date: 25th August, 2022

The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

APPLICATION INFORMATION:

Applicants are advised that

Save the Children International does not require any payment or expense during the entire recruitment process and we maintain zero tolerance to dual employment.  Any request in this direction should be immediately




Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.

• Candidates should apply through the link that will be provided by Careers.sl.
• Applicants should attach a copy of a valid Labour Card to their applications

Note that all applicants should apply through the following links provided below (Taleo Link):

APPLY

WOMEN ARE STRONGLY ENCOURAGED TO APPLY

Job Identification : 102337

Job Category : Program Delivery

Locations : Abt Associates, Freetown, SL

Posting Date : 08/17/2022, 08:59 PM

Apply Before : 09/07/2022, 08:59 PM

Job Schedule : Full time

Job Description

Opportunity:

Abt Associates seeks qualified Monitoring, Evaluation and Learning (MEL) Director for an upcoming USAID-funded opportunity in Sierra Leone, the Strengthening Integrated Health Services (SIHSA) Activity. The Activity will focus on sustainably improving the quality of family planning, maternal newborn child and adolescent health, and malaria services; promoting the adoption of crucial health behaviors; and strengthening the stewardship and governance of the Ministry of Health and Sanitation at both central and district levels. The overall goal of the Activity is to contribute to the Government of of Sierra Leone’s overarching goal of improving the health of adolescents, pregnant and postpartum women, and children less than five years old.




Under the supervision of the Chief of Party (COP), the MEL Director is responsible for designing the project’s monitoring, evaluation, and learning agenda and creating systems to measure and document program process, output and impact data results by routinely and systematically collecting, analyzing and presenting program data for project staff, partners and donors. The MEL Director is responsible for tracking progress towards goals and fidelity to implementation design as well as recommending appropriate subjects for operations research. We are looking for individuals who are committed to exceeding expectations and who strive to improve the lives of people worldwide.

The position is based in Freetown, Sierra Leone, and is contingent upon award to Abt Associates.

Key Roles and Responsibilities:

•  Lead the design, development, and implementation of the project MEL Plan, indicators, and learning agenda, including developing relevant indicators.
•  Manage a rigorous approach to M&E to measure performance toward specific goals and objectives, including quantitative, qualitative, and participatory methodologies.
•  Design data collection tools, schedules, analysis methods, and applied learning approaches for stakeholder training.
•  Develop mechanisms to establish feedback loops to ensure that learning approaches and trainings inform and contribute to achievement of objectives under communications and training activities.
•  Oversee implementation of a baseline study on the indicators, including review of tools and survey methodology and review of data quality and analysis.
•  Oversee and lead qualitative and quantitative data collection processes and strategies as needed.
•  Contribute to quarterly strategy reviews as well as drafting core components of program progress reports to the client.
•  Drive the project’s overall learning agenda to derive lessons learned and best practices from project activities and contribute to quarterly program evaluations.
•  Design and maintain integrity of project’s MEL database.

Preferred Qualifications:

•  Bachelor’s degree in statistics, social science, development economics or a related field. Masters preferred.
•  At least twelve years of experience in data management and analysis for M&E, learning and adaptive management.
•  Skills in qualitative and quantitative analytical methods, data collection and analysis, and establishing MEL systems. Demonstrated ability to lead baseline data collection and analyses.
•  Knowledge of and experience with M&E frameworks, and reporting systems.
•  Experience with USAID programming highly preferred.
•  Proficiency in Excel, Word, and other MS Office software; data analysis software, e.g., SPSS or Stata.
•  Demonstrated leadership skills and ability working collaboratively and independently.
•  Demonstrated team player with effective cross-cultural interpersonal skills; able to develop and communicate a common vision among diverse partners and lead multidisciplinary teams.
•  Ability to resolve sensitive and complicated work issues with senior high-level country counterparts, donor representative and senior-level staff
•  Strong communications, interpersonal, and presentation skills.

Minimum Qualifications:

Bachelor’s Degree + Fifteen years of relevant experience, or Master’s Degree + Twelve years of relevant experience, or PhD + Ten years of relevant experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

APPLY

Work Location : Sierra Leone – Freetown Type of Post :

Other Possible Location : Funding :

Expected Travel : Type of Contract :

Language Requirement : Application Deadline : 9/9/22

Employee Duration : Active Full-Time

CARE seeks a Senior Monitoring, Evaluation and Learning (MEL) Manager for the anticipated USAID-funded Strengthening Integrated Health Services Activity (SIHSA) in Sierra Leone. The anticipated goals of the activity are to improve quality Family Planning and Reproductive, Maternal, Newborn, Child, Adolescent health (FP/RMNCAH), and malaria services; and increase adoption of selected key optimal behaviors to improve health in selected districts in Sierra Leone.

This activity is expected to be a five-year program in the $25 million to $50 million range. This position is subject to project award and funding. National candidates are encouraged to apply. The position will be based in Freetown, Sierra Leone. The Senior MEL Manager is responsible for overseeing the monitoring, evaluation and learning function including the full range of activities required to identify and address knowledge gaps, successes, challenges, and sustainable impact. The Senior MEL Manager will oversee the Collaborating, Learning and Adapting (CLA) approach, MEL plan, learning agenda, and data collection, analysis, and reporting to ensure the program achieves and demonstrates desired results. The Senior MEL Manager will partner with other members of the core program team to manage implementation and ensure program quality.




Primary Responsibilities

• Partner closely with all staff to ensure MEL/CLA tools, systems and synergies are applied and leveraged within all activities in the implementation areas.
• Ensure collection and analysis of intersectional and disaggregated data based on sex, age, disability and other factors and inclusion of all data related activities.
•  Ensure the activity includes adaptive learning within and across its multi-sectoral interventions. This includes but is not limited to USG, host country government, international donors, local civil society organizations, multilateral organizations, and private sector investments.
• Lead and participate in all MEL and CLA-related activities.
• Improve peer-to-peer learning, knowledge management, sharing and application, activity-based capacity strengthening, evidence, and data utilization, and CLA in support of adaptive management both within and beyond initial refinement.
• Ensure appropriate and continued coordination and joint planning with other USAID and donor activities, specifically USAID Missions, host government initiatives, and private sector engagement.
• Engage project stakeholders in gathering information and lessons emerging from program implementation and ensuring its use by project participants and quality communications to external stakeholders for influence, thought leadership and scaling.
• Technical leadership in MEL for consortium partners in implementing MEL approach

Qualifications

• Graduate degree (Master’s or PhD degree) in a relevant field plus a minimum of 10 years of work experience OR a bachelor’s degree and a minimum of 10 years of relevant work experience.
• Experience designing, implementing, and operating monitoring, evaluation and learning systems throughout the project life cycle.  Knowledge of primary evaluation methodologies (e.g., qualitative, quantitative, mixed method, and impact) and data collection and analysis methodologies.
• Demonstrated experience in organizational and peer-to-peer learning, capacity strengthening, and collaborative learning and adaptation.
• Experience working on a USAID-funded or bilateral donor agency project strongly preferred.
• Experience with large, centrally funded development programs preferred.
• Experience working in low-resource settings.
• Demonstrated ability to build and maintain partnerships and productive working relationships with a wide variety of stakeholders, including familiarity with key USAID policies and other relevant guidance documents.
• Demonstrated commitment to principles of Family Planning and Reproductive, Maternal, Newborn, Child, Adolescent health (FP/RMNCAH), malaria services and programming.
• Excellent, high-level, demonstrated written and oral communications skills in English is required.
• Ability to travel globally as COVID and security situations allow.

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We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran.

There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran . If you’d like more information about your

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