Job Description

Name of Position: Customer Service Field Associate – FICCARs

Location: Freetown – IDT Labs Main Office

About MiKashBoks

MiKashBoks is a fintech startup that seeks to transform the financial experience of the last billion. It’s an app that makes group saving and lending safer and easier. We bring informal savings and lending groups online so that people at the bottom of the financial pyramid can build a financial footprint. We partner with organisations that work with these groups to make our services available. The MiKashBoks app went live on Google Playstore in January 2022.

 

Founded in 2021, MiKashBoks founders come from a long history of working in communities excluded from the financial system – whether it is black Americans and minorities in the United States or in emerging economies where offline financial transactions occur within social networks.

 

The team is based in diverse locations – the US, UK, India, Sierra Leone – and generally works on a remote basis.

 

In conjunction with FICCARs, MiKashBoks is about to launch a seven month project in Susan’s Bay and Cockle Bay and needs two field based customer service representatives to be able to support those customers as they are onboarded and start using the app.

 

About the role

MiKashBoks is hiring two experienced customer service professionals to be the first points of contact for up to 3,000 beneficiaries, providing a mixture of customer service and product support while also being engaged in community outreach and sensitization.

 

The role will encompass, but not be limited to the following:

 

Field based support

• Embed in community and build relationships with savings group leaders, local stakeholders, trade associations and other parties
• Assisting in initial trainings provided to participants
• Monitoring inbound calls
• Scheduling field visits
• Solving customer service issues at a local level
• Logging customer issues into a web-based customer support system
• Creating tickets for unusual situations
• Customer sensitization on using MiKashBoks and explanation of benefits possible via engagement with other stakeholder organizations
• Following up with MiKashBoks customer service lead, and engineers, via Slack, on difficult to solve issues
• Documenting unusual/unexpected errors and adding to our internal knowledge base
• Utilising provided materials including FAQs and Flow Charts to provide consistent customer service
• Assisting in partner support for our selected MFI and Afrigas

About you

Successful candidates will have:

 

• • Demonstrated customer service experience: A proven record of delivering prompt, courteous and efficient customer service at the field, one on one level
  • Communication skills: able to distil complex information into clear, simple instructions. Able to bridge customer needs and experiences to the MKB product and engineering teams. Excellent writing skills with proactive attention to detail
  • Action-oriented: creates solutions and sticks to tasks, insures customer satisfaction
  • Customer Focus: dedicated to meeting the expectations and requirements of customers
  • Time Management Skills: prompt follow up to customer service skills, escalating issues when necessary, communicating internally on customer needs
  • Integrity and trust: able to keep customer information confidential and work independently

• Sales and Marketing: Ability to guide our customers through app installation and usage and to sell them on the benefits of use

• Initiative and problem-solving: consistent desire to learn about the MiKashBoks platform. Desire to learn new skills and able to follow-up on tickets, bugs and open issues

Needed Skills

• Full professional proficiency in English
• Previous experience using customer support software
• Knowledge of Whatsapp for Business, Slack, Facebook and Google Drive products including sheets, slides and docs
• Experience working within informal communities
• Previous experience working independently with a high degree of trust and integrity

Advantages

• • Candidates who live in Susan’s Bay or Cockle Bay are strongly encouraged to apply

• Previous or current experience at a mobile money agent is highly desirable

What Excites You

• You have a genuine passion to help people
• You like working in a small team where everyone does a bit of everything
• You’re OK with ambiguity
• You’re results driven and get stuff done
• You’re excited to work with customers of all shapes and sizes.

 

The role will report directly to our Implementation Team.

 

The role will be based out of our office on Old Railway Line but you are expected to spend 75% of your time in the field.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

To apply fill out the Google Form here: https://forms.gle/jnbNS5wjcY9jjwmC7

Job Announcement  

Receptionist  

Helen Keller International is a global health organization dedicated to eliminating preventable  vision loss, malnutrition, and diseases of poverty. Helen Keller Intl partners with communities that  are striving to overcome longstanding cycles of poverty and is devoted to scaling up evidence based, cost-effective solutions to improve care practices and ensure that basic health  interventions reach vulnerable people, with a focus on women, youth, and children.

Helen Keller Intl has been operating in Sierra Leone for over 20 years in support of the Nutrition  and Neglected Tropical Disease (NTDs) components of the National Health Development Plan of  the Ministry of Health and Sanitation, as well as food security component of the ministry of  Agriculture. The organization is also committed to generating evidence, carrying out robust  research and a high input into research publications.

 

The Receptionist will provide the necessary administrative directives to visitors/guest and ensuring  appropriate notifications are provided in a professional manner between Helen Keller staff and  visitors. The Receptionist also maintains security consciousness by following appropriate  procedures; answers or refers inquiries, monitors logbook and issues visitor are tagged.

Essential Duties and Responsibilities  

Specific tasks include, but are not limited to, the following:  

• Attends to visitors by greeting, welcoming, and directing them appropriately.
• Notifies Helen Keller Intl personnel of visitor arrival.
• Maintains contact lists for staff and other interlocutors
• Directs visitors by maintaining employee and department directories.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges.  • Maintain safe and clean reception area by complying with procedures, rules, and  regulations.
• Contribute to team effort by accomplishing related results as needed.
• Receive and sort daily mail/deliveries/couriers.
• Maintain proper records of all correspondence (eg. Register Tenders in and out on  available ledger).
• Perform clerical receptionist duties such as filing, photocopying, collating, Scanning  etc.
• Receive supplies from vendors and sign Delivery Notes for same, on behalf of Helen  Keller Intl.
• Provide support to Supervisor and Country Director, as needed

Knowledge and Skills:  

• Verbal and written Communication in English language
• Telephone Etiquette
• Microsoft Office Skills
• Listening skills
• Professionalism and ability to work with others as a team.

Qualification and experience  

• 3 – 5 years related experience
• High School Diploma required. Professional Degree/Diploma/Certificate or courses  in administration a plus
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Knowledge of customer  service principles and practices
• Ability to maintain confidentiality.

To Apply  

Qualified candidates should submit a cover letter and an updated CV with three (3) referees to  SierraLeone.Recruitment@hki.org. Closing date for the receipt of applications is on 28th June  2024. Only short-listed candidates will be contacted. 

“Female candidates are strongly encouraged to apply”.  

  

In the spirit of our founder and namesake, Helen Keller is dedicated to building an  inclusive workforce where diversity in all its forms is fully valued.  

ZoodLabs is recruiting to fill the following positions:

1.) Call Centre Manager
2.) Head Customer Experience & Product Analyst
3.) Chief Commercial Officer
4.) Head Brand and Marketing
5.) Online and Digital Marketing Specialist
6.) Marketing and Communication Specialist
7.) Indirect and Online Sales Analyst
8.) Head, Customer Experience & Happiness
9.) Head, Sales and Distribution

 

See job details and how to apply below.

1.) Call Centre Manager

37A Wilkinson Road, Freetown, Sierra Leone.

 

Job Title:Call Centre ManagerJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Call Centre Manager will be responsible for overseeing the day-to-day operations of the  call centre, managing a team of customer service representatives, and ensuring high levels of  customer satisfaction. The successful candidate will be responsible for setting performance  targets, monitoring service levels, and implementing strategies to optimize call centre  efficiency and effectiveness. The Call Centre Manager will also be responsible for training and  coaching team members, resolving escalated customer issues, and driving continuous  improvement in customer service processes.

Key Responsibilities: 

• Manage the day-to-day operations of the call centre, including monitoring call volume,  service levels, and team performance

• Lead, coach, and mentor a team of customer service representatives to deliver exceptional  service and meet performance targets

• Develop and implement call centre policies, procedures, and performance standards to  ensure high levels of customer satisfaction

• Monitor and analyse key performance metrics, such as average handle time, first call  resolution, and customer satisfaction scores

• Identify trends, insights, and opportunities for improvement in call centre operations and  customer service processes

• Conduct regular performance evaluations, provide feedback, and implement training  programs to enhance team performance

• Handle escalated customer issues and complaints in a timely and effective manner,  ensuring resolution and customer satisfaction

• Collaborate with cross-functional teams, including marketing, sales, and product  development, to align call centre operations with business goals

Qualifications: 

• Bachelor’s degree in Business, Management, Communications, or related field; MBA  preferred

• 5-7 years of experience in call centre management, customer service, or related roles

 

• Strong leadership skills with the ability to motivate, coach, and develop a team of customer  service representatives

• Excellent communication and interpersonal skills, with the ability to build positive  relationships with team members and customers

• Analytical mindset with the ability to interpret data and metrics to drive decision-making  and continuous improvement

• Knowledge of call centre technologies, tools, and best practices for optimizing call centre  operations

• Proven track record of driving operational excellence, improving customer satisfaction, and  achieving performance targets

• Detail-oriented and organized, with the ability to manage multiple priorities and projects  simultaneously

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

2.) Head Customer Experience & Product Analyst

37A Wilkinson Road Freetown, Sierra Leone.

 

Job Title:Head Customer Experience & Product AnalystJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Head Customer Experience and Product Analyst will play a crucial role in analyzing  customer data, feedback, and product performance to identify trends, insights, and  opportunities for improvement. The successful candidate will work closely with cross functional teams to gather and analyse data, develop reports and dashboards, and provide  actionable recommendations to enhance the overall customer experience and product  offerings. The Customer Experience and Product Analyst will be instrumental in driving data driven decisions to optimize product features, pricing strategies, and customer satisfaction.

Key Responsibilities: 

• Analyse customer data, feedback, and product performance metrics to identify trends,  insights, and opportunities for improvement

• Develop reports, dashboards, and presentations to communicate key findings and  recommendations to cross-functional teams

• Collaborate with product development, marketing, and customer service teams to align  product offerings with customer needs and preferences

• Monitor and track key performance indicators related to customer satisfaction, product  performance, and customer loyalty

• Conduct market research and competitor analysis to stay informed of industry trends and  best practices

• Support the development and implementation of product enhancements, pricing  strategies, and customer experience initiatives

• Provide ad-hoc analysis and support to cross-functional teams to drive data-driven  decisions and continuous improvement

• Stay informed of emerging technologies and tools to enhance data analysis and reporting  capabilities

Qualifications: 

• Bachelor’s degree in Business, Marketing, Analytics, or related field; Master’s degree  preferred

• 3-5 years of experience in data analysis, product analysis, customer experience, or related

 

roles

• Proficiency in data analysis tools and software (e.g., Excel,)

• Strong analytical skills with the ability to interpret complex data and generate actionable  insights

• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to stakeholders

• Detail-oriented and organized, with the ability to manage multiple projects and priorities  simultaneously

• Knowledge of customer experience best practices, product development processes, and  market research methodologies

• Team player with a collaborative mindset and a proactive approach to problem-solving

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

3.) Chief Commercial Officer

37A Wilkinson Road  Freetown, Sierra Leone.

 

Job Title:Chief Commercial OfficerJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Chief Commercial Officer will be responsible for overseeing all commercial activities  within the company, including sales, marketing, business development, and customer  relations. The successful candidate will develop and implement commercial strategies that  align with the company’s overall goals and objectives, and drive revenue growth through  effective sales and marketing initiatives. The Chief Commercial Officer will also be responsible  for building and maintaining strong relationships with key customers and partners and  identifying new business opportunities to expand the company’s market presence.

Key Responsibilities: 

• Develop and implement commercial strategies that drive revenue growth and  increase market share.

• Lead and manage the sales, marketing, and business development teams to achieve  sales targets and KPIs.

• Build and maintain strong relationships with key customers and partners to ensure  customer satisfaction and loyalty.

• Identify new business opportunities and develop strategic partnerships to expand the  company’s market presence.

• Analyze market trends and competitor activity to stay ahead of the competition and  drive innovation.

• Collaborate with other senior leaders to align commercial strategies with overall  business objectives.

• Sit with the senior management team and work cross-functionally to maximise  outputs from business projects.

• Monitor and report on key performance metrics to track progress and make data driven decisions.

• Lead and mentor a high-performing team of commercial professionals to achieve  success.

• Responsible for monthly report to management

Qualifications:

 

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred

• Minimum of 5-10 years of experience in commercial leadership roles, with a proven  track record of driving revenue growth and achieving sales targets

• Strong understanding of sales and marketing principles, with experience in developing  and implementing commercial strategies

• Excellent communication and interpersonal skills, with the ability to build and maintain  strong relationships with customers and partners

• Proven leadership and team management skills, with the ability to motivate and inspire  a team to achieve success

• Strategic thinker with the ability to analyze market trends and competitor activity to  drive innovation and stay ahead of the competition

• Results-oriented mindset with a focus on achieving measurable outcomes and  delivering value to the company

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

4.) Head Brand and Marketing

37A Wilkinson Road, Freetown, Sierra Leone.

 

Job Title:Head Brand and MarketingJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Head of Brand and Marketing will be responsible for developing and implementing  brand strategies, marketing campaigns, and communication initiatives to enhance brand  awareness, drive customer engagement, and increase market share. The successful  candidate will lead a team of marketing professionals to execute integrated marketing  programs that align with the company’s overall goals and objectives. The Head of Brand  and Marketing will also be responsible for building and maintaining strong brand identity  and positioning in the marketplace.

Key Responsibilities: 

• Develop and execute brand strategies and marketing campaigns to drive brand  awareness and customer engagement

• Lead the development of integrated marketing programs across various channels,  including digital, social media, PR, events, and advertising

• Collaborate with cross-functional teams to ensure brand consistency and alignment  with business goals

• Conduct market research and competitor analysis to identify trends, insights, and  opportunities for growth

• Manage brand assets, including logos, messaging, and visual identity, to maintain brand  integrity and consistency

• Monitor and analyse key performance metrics to track the effectiveness of marketing  initiatives and make data-driven decisions

• Build and maintain strong relationships with key stakeholders, including customers,  partners, and media outlets

• Provide leadership and guidance to a team of marketing professionals to achieve  success

Qualifications: 

• Bachelor’s degree in Marketing, Business, Communications, or related field; MBA  preferred

• 5-10 years of experience in brand management, marketing, or related roles

• Proven track record of developing and executing successful brand and marketing

 

strategies

• Strong understanding of marketing principles, including digital marketing, social media,  PR, and advertising

• Excellent communication and interpersonal skills, with the ability to collaborate with  cross-functional teams and external partners

• Analytical mindset with the ability to interpret market data and consumer insights to  drive decision-making

• Creative thinker with a passion for building strong brands and engaging customers • Leadership experience with a track record of motivating and inspiring a team to achieve  results

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

5.) Online and Digital Marketing Specialist

37A Wilkinson Road Freetown, Sierra Leone.

 

Job Title:Online and Digital Marketing  SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Online and Digital Marketing Specialist will be responsible for developing and  implementing online marketing strategies to reach target audiences, drive website traffic,  and generate leads. The successful candidate will have a strong understanding of digital  marketing tactics, including SEO, SEM, social media, email marketing, and content  marketing. The Online and Digital Marketing Specialist will work closely with the  marketing team to execute campaigns, analyse performance metrics, and optimize  strategies to achieve marketing goals.

Key Responsibilities:

• Develop and implement online marketing strategies to drive brand awareness,  customer engagement, and lead generation

• Manage digital marketing channels, including website, social media, email campaigns,  and online advertising

• Conduct keyword research and optimize website content for search engines (SEO)

• Create and manage pay-per-click (PPC) advertising campaigns to drive website traffic  and conversions (SEM)

• Develop and execute social media campaigns to engage followers and build brand  loyalty

• Create and distribute email campaigns to nurture leads and drive conversions

• Monitor and analyze key performance metrics to track the effectiveness of digital  marketing initiatives and make data-driven decisions

• Stay informed of industry trends and best practices to drive innovation and stay ahead  of the competition

Qualifications:

• Diploma Bachelor’s degree in Marketing, Digital Marketing, Communications, or related  field

• 2-5 years of experience in digital marketing, online marketing, or related roles

• Strong understanding of digital marketing tactics, including social media, email  marketing, and content marketing

 

 

• Proficiency in digital marketing tools and platforms, such as Google Analytics, Google  Ads, Facebook Ads Manager, and email marketing software

• Excellent communication and interpersonal skills, with the ability to collaborate with  cross-functional teams and external partners

• Analytical mindset with the ability to interpret data and metrics to drive decision making

• Detail-oriented and organized, with the ability to manage multiple projects and  priorities simultaneously

• Creative thinker with a passion for digital marketing and staying up-to-date with  industry trends

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

6.) Marketing and Communication Specialist

37A Wilkinson Road Freetown, Sierra Leone.

 

Job Title:Marketing and Communication  SpecialistJob Category:
Department/Group:MarketingJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities:

The Marketing and Communication Specialist will play a key role in developing and  implementing marketing and communication strategies to promote our products/services,  engage customers, and drive business growth. The successful candidate will be responsible  for creating content, managing social media platforms, coordinating marketing campaigns,  and supporting various communication initiatives. The Marketing and Communication  Specialist will work closely with the marketing team to ensure brand consistency and  alignment with company goals.

Key Responsibilities: 

• Develop and execute marketing and communication strategies to promote  products/services and enhance brand visibility

• Create engaging content for marketing materials, including website, social media, email  campaigns, and promotional materials

• Manage social media platforms and engage with followers to build brand awareness and  drive customer engagement

• Coordinate marketing campaigns, including advertising, promotions, and events, to reach  target audiences and achieve marketing goals

• Monitor and analyze key performance metrics to track the effectiveness of marketing  initiatives and make data-driven decisions

• Support internal and external communication initiatives, including press releases,  newsletters, and presentations

• Collaborate with cross-functional teams to ensure brand consistency and alignment with  company goals

• Stay informed of industry trends and best practices to drive innovation and stay ahead of  the competition

Qualifications: 

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field

• 2-3 years of experience in marketing, communications, or related roles

• Strong writing and editing skills, with the ability to create compelling content for various  marketing channels

 

 

• Proficiency in social media management and analytics tools

• Knowledge of marketing principles, including digital marketing, social media, and content  marketing

• Excellent communication and interpersonal skills, with the ability to collaborate with cross functional teams and external partners

• Detail-oriented and organized, with the ability to manage multiple projects and priorities  simultaneously

• Creative thinker with a passion for marketing and communication

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

7.) Indirect and Online Sales Analyst

37A Wilkinson Road Freetown, Sierra Leone.

 

Job Title:Indirect and Online Sales AnalystJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Indirect and Online Sales Analyst will play a crucial role in analysing and optimizing our  indirect and online sales channels to drive revenue growth and improve overall sales  performance. The successful candidate will be responsible for gathering and analysing sales  data, identifying trends and insights, and providing actionable recommendations to enhance  sales strategies. The Indirect and Online Sales Analyst will work closely with the sales team to  develop and implement strategies to maximize sales through these channels and improve  customer engagement.

Key Responsibilities:

• Analyse sales data from indirect and online channels to identify trends, patterns, and  opportunities for improvement

• Develop reports, dashboards, and presentations to communicate key insights and  recommendations to the sales team

• Collaborate with cross-functional teams to develop and implement strategies to optimize  indirect and online sales channels

• Monitor and track key performance metrics to evaluate the effectiveness of sales strategies  and initiatives

• Conduct market research and competitor analysis to stay informed of industry trends and  best practices

• Support the sales team in developing pricing strategies, promotions, and marketing  campaigns for indirect and online channels

• Identify opportunities for process improvements and automation to streamline sales  operations and enhance efficiency

• Provide ad-hoc analysis and support to the sales team as needed

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, Economics, or related field; Master’s  degree preferred

• 2-3 years of experience in sales analysis, data analytics, or related roles

• Proficiency in data analysis tools and software (e.g., Excel,)

• Strong analytical skills with the ability to interpret complex data and generate actionable

 

 

insights

• Excellent communication and presentation skills, with the ability to effectively  communicate findings and recommendations to stakeholders

• Detail-oriented and organized, with the ability to manage multiple projects and priorities  simultaneously

• Knowledge of indirect and online sales channels

• Team player with a collaborative mindset and a proactive approach to problem-solving

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

8.) Head, Customer Experience & Happiness

 

Job Title:Head, Customer Experience &  HappinessJob Category:
Department/Group:Customer ServiceJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities

The Head of Customer Experience and Happiness will be responsible for developing and  implementing strategies to enhance the overall customer experience, drive customer  satisfaction, and build long-term customer loyalty. The successful candidate will lead a team  of customer service professionals to deliver exceptional service, resolve customer issues, and  foster positive relationships with customers. The Head of Customer Experience and  Happiness will also be responsible for analysing customer feedback, identifying opportunities  for improvement, and implementing initiatives to enhance customer happiness.

Key Responsibilities: 

• Develop and implement strategies to enhance the overall customer experience and drive  customer satisfaction

• Lead a team of customer service professionals to deliver exceptional service and resolve  customer issues in a timely and effective manner

• Foster a customer-centric culture within the organization and instil a focus on customer  happiness at every level

• Analyse customer feedback and data to identify trends, insights, and opportunities for  improvement

• Implement initiatives to improve customer happiness, loyalty, and retention

• Collaborate with cross-functional teams to ensure alignment of customer experience  strategies with business goals

• Monitor and track key performance metrics related to customer satisfaction, service levels,  and customer loyalty

• Provide leadership and guidance to the customer service team to achieve success and  exceed customer expectations

Qualifications: 

• Bachelor’s degree in Business, Marketing, Communications, or related field; MBA preferred

• 5-10 years of experience in customer experience, customer service, or related roles

• Strong understanding of customer experience principles and best practices

• Excellent communication and interpersonal skills, with the ability to build positive

 

relationships with customers and team members

• Analytical mindset with the ability to interpret customer data and feedback to drive  decision-making

• Leadership experience with a track record of motivating and inspiring a team to deliver  exceptional customer service

• Passion for customer happiness and a commitment to exceeding customer expectations • Creative thinker with a focus on innovation and continuous improvement in customer  experience

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

---

9.) Head, Sales and Distribution

 

Job Title:Head, Sales and DistributionJob Category:
Department/Group:CommercialJob Code/ Req#:
Location:FreetownTravel Required:

 

Role and Responsibilities:

The Head of Sales and Distribution will be responsible for overseeing all sales and distribution  activities within the company, including developing sales strategies, managing distribution  channels, and driving revenue growth. The successful candidate will lead a team of sales  professionals to achieve sales targets and KPIs and develop and implement distribution  strategies to maximize market reach and penetration. The Head of Sales and Distribution will  also be responsible for building and maintaining strong relationships with key customers and  partners, and identifying new business opportunities to expand the company’s market  presence.

Key Responsibilities: 

• Develop and implement sales strategies that drive revenue growth and achieve sales  targets

• Lead and manage the sales team to ensure alignment with company goals and objectives • Develop and implement distribution strategies to maximize market reach and penetration • Build and maintain strong relationships with key customers and partners to drive business  growth

• Identify new business opportunities and develop strategic partnerships to expand market  presence

• Analyse market trends and competitor activity to stay ahead of the competition and drive  innovation

• Monitor and report on key performance metrics to track progress and make data-driven  decisions

• Lead and mentor a high-performing team of sales professionals to achieve success

Qualifications: 

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred

• Minimum of 5-10 years of experience in sales and distribution roles, with a proven track  record of driving revenue growth and achieving sales targets

• Strong understanding of sales and distribution principles, with experience in developing and  implementing sales and distribution strategies

• Excellent communication and interpersonal skills, with the ability to build and maintain

 

strong relationships with customers and partners

• Proven leadership and team management skills, with the ability to motivate and inspire a  team to achieve success

• Strategic thinker with the ability to analyse market trends and competitor activity to drive  innovation and stay ahead of the competition

• Results-oriented mindset with a focus on achieving measurable outcomes and delivering  value to the company

 

Kindly send all applications to hr@zoodlabs.com The closing date for all applications is on 26th April 2024.

REQUEST FOR APPLICATION FOR ICT4D ASSISTANT

Timeline:

Published Date: 8^th December 2023

Deadline/Submission date: December 14, 2023

Interested applicants can send in their CVs:

1. By email to: sl_procurement@crs.org and copy Alhaji.kamara@crs.org  from December 8th, 2023, to December 14th, 2023, between 9:00 a.m. and 4:00 p.m. from Mondays to Thursdays, and 9:00 a.m. to 12:00 p.m. on Fridays

2. Any application received after the time and date stipulated will not be accepted.

If you have any question, please contact: sl_procurement@crs.org  and  Alhaji.kamara@crs.org

 

Job Summary:

TOR ICT4D Assistant – User Support and Help Desk

S/he will coordinate and deliver various ICT4D related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality mass distribution of the Insecticide Treated Nets (ITNs). S/he will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration   technologies.

Specific Job Responsibilities:

 

1. Develop and provide support documentation required to deploy, configure, and maintain the ICT4D Platform and devices and monitor databases, including networks and telecommunication
2. Organize and setup help desk support system/centers to provide field-level technical support to campaign personnel on the ICT4D platform and devices during the various pre-campaign trainings and ITN mass
3. Ensures documentation, follow-up and resolution of all tickets.
4. Support capacity building initiatives, remotely or on-site, to staff, partners, and end-users to ensure efficient and consistent adoption and use of ICT application
5. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and trianing.
6. Planning, development, implementation, and management of ICT4D Strategy Component Trainings and
7. Directly provide user training and training support
8. Creating materials and presentations for trainings and reports
9. Create and maintain inventory on training document versions, software, applications and report
10. Maintaining documentation  of processes,  procedures and troubleshooting guides

11. Assess user capacity and suggest trainings on areas in need of improvement.

 

Business Support

12. Provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of information sharing, communication and collaboration
13. Responsible for deploying maintenance, security, data protection and troubleshooting of technology and systems.
14. Responsible for managing or contributing to ICT4D strategy sub-projects/acti vities, developing business processes,  technical  support  and critical
15. Ensure functionality ofTier 1, 2, 3 level support for all project related activities.

 

Other Support

1. Provide technical guidance and assistance to project teams and partners in the field on JCT interventions such as GIS application, mobile application tailored to specific projects and activities.

knowledge, Skills and Experience:

 

1. Bachelor’s degree or high school diploma in IT-related field (Computer Science, Computer Networking, Programming, Statistics, and Information Systems) highly preferred.Significant work experience  in a directly related field combined with appropriate training/certificates  will be considered in lieu of degree.
2. Work experience in a position with similar
3. Able to maintain confidential
4. Proactive, resourceful, solutions-oriented, and results-oriented.
5. Basic understanding of business analysis concepts and best practice.
6. Demonstrated experience building JCT capacity with professional staff.
7. Expert-user level knowledge of agency-supported JCT4D solutions.
8. Strong client-service focus; able to work with diverse groups of people in a team-oriented
9. Skilled in obtaining information necessary to accomplish
10. Able to prioritize work, multi-task and meet
11. Problem analysis and problem resolution at functional
12. Able to quickly research, learn, and implement new
13. Able to communicate technical ideas and concerns in a non-technical
14. Able to adapt and Willingness and ability to travel to different field locations on short notice.

Role: Front Desk & Client Relation Officer

Reports to:

Effective Date:

Company: LBD Group

 

Company Overview

 

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

 

Purpose of the Role

The Front Desk and Client Relations Officer serves as the first point of contact for our organization, responsible for delivering exceptional customer service and fostering positive client relationships. This role involves managing the front desk operations, addressing inquiries, and ensuring a welcoming environment for clients and visitors.

 

Areas of Responsibility

 

Front Desk Functions:

• Welcome clients and visitors with a courteous and professional attitude.
• Register clients, provide them with required information, and direct them to the appropriate department or personnel.
• Address client inquiries and requests in person, via telephone, or email.
• Provide accurate information regarding company services, policies, and procedures.
• Manage the scheduling of client appointments, ensuring efficient coordination.
• Collaborate with the relevant departments to schedule and confirm appointments promptly.
• Maintain a secure environment by controlling visitor access and issuing visitor badges.
• Monitor the front desk area for any unusual activity and report security concerns as necessary.

Client Relationship Functions:

• Cultivate and maintain positive client relationships by understanding their needs and preferences.
• Continuously improve client satisfaction and loyalty through effective communication and personalized assistance.
• Address and resolve client concerns, complaints, and issues promptly and professionally.
• Collaborate with the appropriate departments to ensure client problems are resolved to their satisfaction
• Keep clients informed about updates, services, and relevant information.
• Follow up with clients to gather feedback and assess their level of satisfaction
• Perform various administrative tasks, such as data entry, filing, and document management, to support client relations efforts.
• Maintain detailed records of client interactions, feedback, and action items for improvement
• Work collaboratively with other departments to address client inquiries and issues efficiently.
• Provide support to the client services team in achieving departmental goals and objectives.

Key Competencies

The Front Desk and Client Relations Officer is responsible for maintaining the front desk operations and building strong client relationships. This role encompasses a variety of responsibilities related to client interaction and administrative tasks. This role requires exceptional interpersonal and organizational skills, the ability to handle various tasks simultaneously, and a commitment to maintaining a professional and friendly atmosphere at the front desk & Client Relation. Adaptability, discretion in managing information, and a customer-centric approach are key components of excelling in this role.

 

Some of the key competencies include

• Demonstrated experience in a front desk representative or related role.
• Exceptional interpersonal and communication skills.
• Proficiency in using office software and equipment.
• Ability to maintain professionalism and composure under pressure.
• Strong problem-solving skills and meticulous attention to detail.
• Familiarity with the company’s products and services is a plus.
• Approachable and friendly demeanor.
• Ability to thrive in a dynamic, fast-paced work environment

 

Qualification & Experience

• Educational Background: A bachelor’s degree in a relevant field such as Business Administration, Hospitality, or a related area is often required.
• Experience: Previous experience in a customer service or front desk role can be advantageous.

 

 

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

Life By Design (LBD) is recruiting to fill the following positions:

1.) Senior Sales Executive
2.) Front Desk Officer
3.) HR Manager

 

See job details and how to apply below.

1.) Senior Sales Executive

 Role: Senior  Sales Executive

Reports to: Sales Manager

Effective Date:

Company:  LBD Group

 

 

Company Overview

 

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team, while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

 

Purpose of the Role

 

The Senior Sales Executive  is responsible for leading all group sales activities, which includes generating new business for the company by developing and researching leads, coordinating daily selling interactions,

maintaining & managing a healthy sales pipeline, managing the group CRM, and maintaining and

growing customer relationships.

The sales manager needs to have a strong knowledge of our customer segments and have excellent

organisational, administrative, and problem-solving skills. He/She should also possess strong

communication, interpersonal, and customer service skills.

 

Areas of Responsibility 

External sales responsibilities:

•  Achieve sales targets each year by generating sales with existing clients, and finding new client opportunities.
•  Analyse the market place to determine key strategic contacts.
• Create and execute a sales plan for gaining customers and retaining them.
• Make regular proactive sales calls to selected organisations, ask probing questions to understand current and long-term needs
• Represent the company in external meetings with clients and prospective clients as and when necessary.
•  Respond to enquiries and follow-ups in a timely manner
• Operate as the point of contact for assigned customers, building long-term, multi-level
• relationships and involving other team members as necessary
• Schedule appointments and meetings as necessary for Business Leaders, Commercial & Accounts Directors.

Internal sales management responsibilities:

• Coordinate & supervise all group sales processes, including daily selling interactions, with the aim of moving prospects through the sales funnel.
•  Manage the Group’s CRM – this includes maintaining and managing a hotlist of prospects, and ensuring CRM is up to date with relevant details at the end of every day.
• Collaborate with other departments to follow-up on pipeline updates and scheduling of meetings with prospects.
• Coordinate weekly team sales meeting
• Forecast and track client account metrics.
• Pass sales opportunities on to other sales managers and business leaders when appropriate.
• Train other sales people in the art of selling.
• Demonstrate superior time management skills and meet sales deadlines and targets.

Key Competencies

 

This role is meant for  Senior Sales Executive  oriented and result-driven professionals, detailed oriented and with high credibility; someone who is a team player and with the ability to develop and sustain long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases.

 

Some of the key competences include:

• Strong understanding of sales tactics and industry rules.
• A track record of exceeding sales goals.
• Complete understanding of numerous sales strategies and industry developments.
• Excellent presentation and communication abilities.
• Ability to provide outstanding customer service.
• The ability to do extensive research.

Qualification & Experience

• A bachelor’s degree in business administration, business management, marketing, or a similar discipline.
• Experienced in sales.
• Minimum of 3 – 4 years experience as a sales officer, sales lead, senior sales representative, or other sales-related position

 

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

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2.) Front Desk Officer

Role: Front Desk Officer

Reports to:

Effective Date:

Company: LBD Group

 

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies who are committed to transforming the business landscape in Sierra Leone by providing world class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

 

Purpose of the Role

The Front Desk Officer will oversee all receptionist and clerical responsibilities at our main entrance. As the initial point of contact, you will serve as the company’s “frontline,” leaving a lasting impression on all visitors and ensuring their initial experience is positive.

We are looking for an individual with a warm, approachable demeanor, strong perceptiveness, and unwavering discipline. The ability to handle inquiries, provide accurate information, and maintain a customer-centric focus is of utmost importance. Our objective is to ensure that guests and visitors feel both comfortable and valued during their presence on our premises.

 

Areas of Responsibility

• Maintain an organized and visually appealing front desk area.
• Address queries from clients, customers, and visitors, or direct them to the appropriate staff.
• Manage all incoming calls by either redirecting them or taking detailed messages.
• Follow up with relevant managers and staff to track project progress, including milestones, targets, and delivery dates.
• Receive and distribute incoming letters and packages.
• Prepare outgoing mail, which includes drafting correspondence and ensuring secure packaging.
• Manage email correspondence by checking, sorting, and forwarding messages to the respective managers and business leads.
• Provide clients and customers with necessary documents, such as invoices, proforma, or receipts.
• Keep a close eye on office supplies and place orders as needed.
• Establish and manage a centralized records system on Google Drive.

 

Key Competencies

The Front Desk Officer plays a pivotal role in creating a welcoming and efficient environment, which is crucial for ensuring a positive first impression for all visitors. This role requires exceptional interpersonal and organizational skills, the ability to handle various tasks simultaneously, and a commitment to maintaining a professional and friendly atmosphere at the front desk. Adaptability, discretion in managing information, and a customer-centric approach are key components of excelling in this role.

Some of the key competencies include

• Demonstrated experience in a front desk representative or related role.
• Familiarity with standard office equipment.
• Proficiency in office management and basic bookkeeping.
• Strong command of the English language, both oral and written.
• Excellent proficiency in MS Office applications, particularly Excel and Word.
• Effective communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Problem-solving abilities.
• Dedication to providing exceptional customer service.

 

Qualification & Experience

• Educational Background: A bachelor’s degree in a relevant field such as Business Administration, Hospitality, or a related area is often required.
• Experience: Previous experience in a customer service or front desk role can be advantageous.

 

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

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3.) HR Manager

HR Manager

Company Overview

The Life By Design, “LBD”, Group is a consolidation of four intentional companies that   are committed to transforming the business landscape in Sierra Leone by providing world-class business support services.  Life By Design and Grow Salone teams are focused on talent development for professional or entrepreneurial careers, Inkee Media are our media and brand management team; while iDT Labs provides process and systems software solutions. As The LBD Group, we pride ourselves as the “One Stop Shop” for business solutions.

Purpose of the Role

The HR Manager will take ownership of all HR matters across the company and be the go-to person for all employee-related issues.

Your duties will include managing activities such as job design, recruitment and onboarding, employee relations, performance management, training & development and talent management. You will also have the responsibility of finalizing & rolling out the Groups employee manual

Interested candidates must have experience as an HR Manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

Areas of Responsibility

Payroll and Benefits:

• Supervise the processing of employee payroll and benefits.
• Ensure accuracy and timeliness in payroll processing.
• Assist in administering benefits programs and addressing employee inquiries.

 

Employee Relations:

• Address workplace issues and conflicts within legal compliance
• Coordinate investigations into employee complaints and grievances.
• Lead in developing and implementing employee engagement initiatives.
• Coordinate employee satisfaction programs and constantly monitor employee morale across the group reporting findings & potential areas of concern with management.
• Support management in advising and training managers on employee relations matters

 

Recruitment, Selection & Onboarding:

• Lead the implementation of recruitment strategies.
• Coordinate the selection process, this includes, developing job descriptions, conducting interviews, reference checks, background screenings, etc.
• Coordinate the development and delivery of onboarding programs.
• Support Careers SL delivers its recruitment services to its clients with the screening of applicants & generation of shortlist candidates.

 

HR Documentation and Record Keeping:

• Maintain and manage the organization’s Human Resource Information System (HRIS), including data input, and updates.
• Support in the implementation of HRIS-related projects and upgrades.
• Maintain and organize employee records and files, considering options for digitization using the HRIS.
• Ensure compliance with data protection and record-keeping regulations.

 

Compliance and Reporting:

• Ensure organizational compliance with labor laws and regulations.
• Develop, maintain & enforce all HR policies and procedures.
• Regularly audit internal systems, processes, & procedures, to identify and address compliance issues.
• Prepare and submit mandated reports to relevant authorities.
• Offer guidance and training on compliance requirements.
• Stay informed about changes in labor laws and regulations

 

Performance Management:

• Manage & implement the Group’s performance management structure, this includes developing and conducting regular performance evaluations.
• Identify training needs and develop training programs
• Assist in the coordination of training sessions, workshops, and seminars
• Create & maintain a culture of continuous learning and development.
• Liaise with department managers to address specific training needs.

 

Attendance & Leave Management

• Manage staff attendance records, ensuring that they are tracked daily
• Manage the group’s Leave Management Processes, ensuring that they are accurately tracked & monitored.

 

Key Competencies

The HR Manager will be critical in attracting talent, nurturing employee relations, ensuring legal compliance, enhancing workforce performance, and fostering a positive workplace culture. You should be able to handle sensitive information with discretion, adapt to change, and drive organizational success through strategic HR practices.

Some of the key competencies include

• Communication: Strong written and verbal communication skills for effectively conveying HR policies, procedures, and information to employees and management.
• Conflict Resolution & Employee Relations: Skill in managing and maintaining positive relationships between employees and the organization, addressing conflicts, and resolving workplace issues effectively.
• Compliance and HR Policies: Knowledge of labor laws, regulations, and company HR policies, ensuring that all HR practices are in compliance with legal requirements.
• Ethical and Confidentiality: A commitment to maintaining the highest ethical standards and the ability to handle sensitive employee information with discretion and confidentiality.
• Problem-Solving: Strong problem-solving skills to address HR-related challenges and find effective solutions.
• Interpersonal Skills: Strong interpersonal and relationship-building skills to effectively interact with diverse groups of employees and stakeholders.

Qualification & Experience

• Educational Background: A bachelor’s degree in Human Resources, Business Administration, or a related field is typically required.
• HR Knowledge: Strong foundational knowledge of human resources principles, practices, and applicable laws and regulations is essential.
• Experience: A minimum of 4-5 years of experience in senior HR roles is mandatory. Expected expertise & experience should include exposure to various HR functions such as recruitment, employee relations, and compliance, and preferably some exposure to HR software.

Performance Evaluation:

Your performance will be assessed based on the achievement of measurable targets and individual Key Performance Indicators (KPIs) outlined in this job description.

 

HOW TO APPLY :

You may submit your application via email to ajalloh@idtlabs.xyz

Trocaire is recruiting to fill the following positions in Sierra Leone:

1.) Help Desk Focal Persons (x4)
2.) Peacebuilding Programme Officer

 

See job details and how to apply below.

1.) Help Desk Focal Persons

VACANCY NOTICE 

Trocaire, the overseas development agency of the Catholic Church in Ireland, is looking for a highly  qualified professional to work together with our partners to bring about positive and lasting changes  around women’s empowerment issues in Sierra Leone. Candidates are invited to apply for the vacant  post, whose particulars are given below:

Position: Help Desk Focal Persons 

Location of position: Freetown, Kenema, Makeni and Bo

Contract duration: 12 months

 

Scope of the role: The Help Desk Focal persons will be responsible for the running of the Help Desks in  the designated locations. The Focal persons will be working closely with Youth Motorbike Riders and the  public.

• Ensures the Help Desk is fully functional on the stipulated time and days.
• Provides professional support to bike riders by making referrals to relevant service providers such as the Legal Aid Board offices in Western Area Rural, Bo, Kenema and Makeni.
• Take records (and make follow ups) of all referrals made to check progress.
•  Ensures referrals are tracked, using standardized tracking tools to be developed by Trocaire.
•  Provides monthly disaggregated progress report on all referrals made.
• Gather information on new/available services provided by relevant service providers
•  Support and participate in related trainings for project participants.

 

 

Requirements: 

• Must be between 18-25 years at the time of applying for this role.
• Basic knowledge in Microsoft packages especially Word, Excel, and emails.
• Must have attempted the West African Senior Secondary Certificate Examination (WASSCE). A diploma from a recognised institution (and from any area of study) will be an added advantage.
•  For you to be able to perform well in this position, you MUST have the following skills.
•  Excellent communication skills.
• Active listening skills.
• Must be able to perform tasks with limited supervision.
• Must be a team player.

 

 

The successful applicant will be expected to sign up to and adhere to Trócaire’s Safeguarding Policy.

Only national candidates are eligible for this role and women (and people with disabilities) are strongly  encouraged to apply.

Send your applications to – daniel.kamara@trocaire.org | cc: samuel.koroma@trocaire.org. Closing Date – 6th October 202.

www.trocaire.org

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2.) Peacebuilding Programme Officer

VACANCY NOTICE 

Trocaire, the overseas development agency of the Catholic Church in Ireland, is looking for a highly  qualified professional to work together with our partners to bring about positive and lasting changes around women’s empowerment issues in Sierra Leone. Candidates are invited to apply for the vacant  post, whose particulars are given below:

Job Title: Peacebuilding Programme Officer 

Location of position: Freetown, Sierra Leone

Contract duration: Fixed contract for 1 year

Scope of the role: 

Trócaire is currently seeking a Peacebuilding Programme Officer for a USAID funded P2P Peacebuilding  project in Sierra Leone. The Peacebuilding Programme Officer assists in the management of the various  technical components of the activity and will report directly to the Chief of Party. The position will  ensure that activities are results-oriented, ensure high quality deliverables, and relevant and timely  reporting. The Peacebuilding Programme Officer must focus on achieving results in all areas on schedule  and ensuring synergies and cohesion between the various result areas. This individual must participate  and engage in technical meetings and maintain positive relationships with partners.

For the candidate with the required experience and passion for the role, Trócaire offers a competitive  package of salary and benefits.

This role is contingent on funding. 

Requirements: 

• Programme development and management
• Support the development and contribute to the implementation of the USAID P2P project  utilizing standards, tools and best practices in peacebuilding programming that effectively  engage stakeholders in the peacebuilding sector.
• Through regular project review process ensure that the project is on track and challenges are  dealt with.
• Provide technical solutions to multi-sector teams, remotely and on-site, for strategic planning  and how to best apply standards, best practices, partnership principles, tools, and M&E, helping  to ensure high-quality implementation.

The successful applicant will be expected to sign up to and adhere to Trócaire’s Safeguarding Policy.

Only national candidates are eligible for this role and women (and people with disabilities) are strongly  encouraged to apply.

Closing Date – 6th October 2023. 

How to apply:

Please visit our website – https://apply.workable.com/trocaire/j/F3B736C154/

PURPOSE 

To provide exceptional customer service and support to customers who contact the company through channels, including phone, email, and chat. The Inbound Customer Service representative will be responsible answering inquiries, resolving complaints, and providing general assistance to customers in a timely and professional manner.

Activities 

∙ Responding To Customer Inquiries & Processing Orders

∙ Identifying And Escalating Complex Issues

∙ Collaborating With Other Departments

∙ Managing Leads & Follow Up Activities

Responding to Customer Inquiries & processing orders 

Activity Objectives:

∙ Provide excellent customer service and support to customers who contact the company∙ Process orders accurately and efficiently

∙ Collaborate with Call Center

Tasks to be performed. 

∙ Answer customer inquiries via phone, email, or chat in a professional and timely manner ∙ Oversee and control Call Center activity and open tickets

∙ Record customer information and orders accurately in TMS

∙ Verify customer information and order details to ensure accuracy ∙ Process orders and provide order confirmations to customers

∙ Provide product and service information to customers and answer questions about billing, pricing, and account information

Outputs 

∙ Accurate and efficient order processing

∙ Accurate and up-to-date customer information in company systems Identifying and escalating complex issues 

Activity Objectives 

∙ Resolve customer issues and concerns in a timely and effective manner

∙ Ensure customer issues are escalated to higher-level support teams when necessary

Tasks to be performed.

∙ Identify complex customer issues and concerns that require further support or escalation∙

Gather and document relevant information about the issue or concern

∙ Determine appropriate next steps, such as escalating the issue to a higher-level support team or supervisor

Outputs 

∙ Timely and effective resolution of complex customer issues and concerns

∙ Improved collaboration and communication with other support teams and departments

Collaborating With Other Departments 

Activity Objectives: 

∙ Ensure customer needs are met by collaborating with other departments and teams ∙ Provide effective cross-functional communication and support

Tasks to be performed. 

∙ Work collaboratively with call center, sales, marketing, technical support, and other departments ensure customer needs are met

∙ Share customer information and feedback with other departments to inform decision-making and strategy development

∙ Provide feedback and suggestions to other departments to improve customer service and support Outputs 

∙ Improved cross-functional communication and collaboration

∙ Improved decision-making and strategy development based on customer feedback and insights

Managing Leads & Follow Up Activities 

Activity Objectives: 

∙ To manage customer leads and inquiries effectively.

∙ To follow up with customers and potential customers to maintain interest and generate sales.

∙ To maintain accurate records of customer interactions and transactions.

Tasks to be performed. 

∙ Keep track of customer inquiries and leads in TMS

∙ Respond promptly to customer inquiries and follow up as necessary ∙ Maintain accurate records of customer interactions and transactions ∙ Follow up with potential customers to maintain interest and generate sales Outputs 

∙ Improved customer engagement and interest.

∙ Accurate records of customer interactions and transactions

∙ Timely and effective follow-up with customers

QUALIFICATIONS & EXPERIENCE 

∙ Minimum of 2 years’ experience in similar role

∙ Bachelor’s Degree or Diploma in relevant field

Kindly send all applications to recruitment@k3sierraleone.com. The closing date for all applications is on Tuesday 10th October,2023.

Job Title:	Key Account Executive	Reporting Line:	COO
Department/Group:	Commercial	Job Code/ Req#:
Location:	Freetown, Sierra Leone	Travel Required:	Yes
Level/Salary Range:		Position Type:	Full time
HR Contact:	HR	Date Posted:
Key Account Executive
Purpose To manage and develop relationships with key accounts or high-value customers. This role involves identifying the needs of these customers, proposing customized solutions, negotiating contracts, and ensuring customer satisfaction. Creating, Implementing and Tracking Business Sales Strategy Targeting New Executive Clients  Identifying Customer Needs & Opportunities for Upselling  Maintaining Accurate Information for Clients in TMS  Take Full Responsibility for Financials & Documentation of Clients Coordinate Between Client & Various Departments  Adhere to Company Policies & Maintain Professional Relationships with Stakeholders Creating, Implementing and Tracking Business Sales Strategy Conduct market research and analysis to identify target segments and industries. Develop a comprehensive sales strategy aligned with the company’s objectives. Define sales targets and goals for the KAM team. Collaborate with the marketing department to align sales and marketing efforts. Monitor and evaluate the effectiveness of the sales strategy. Adjust the sales strategy based on market trends and competition. Targeting New Executive Clients  Identify potential executive clients through market research and networking. Develop a prospecting plan to reach out to new clients. Conduct cold calls, emails, and in-person meetings to establish initial contact. Present the company’s products/services to prospective clients. Customize sales pitches and proposals to match client requirements. Follow up with potential clients and convert leads into customers  Identifying Customer Needs & Opportunities for Upselling Conduct regular meetings and discussions with existing executive clients. Understand their business goals, challenges, and needs. Analyze client usage patterns and identify opportunities for upselling. Present additional products/services that align with client needs. Provide demonstrations or trials of new offerings to interested clients. .Collaborate with the product development team to address specific client requirements. Maintaining Accurate Information for Clients in TMS Update the Telecom Management System (TMS) with accurate client information. Ensure all client details, contacts, and agreements are recorded and up to date. Track and document client interactions, meetings, and communication. Generate reports from TMS to monitor client performance and engagement. Ensure that all activations of clients under KAM are made in a period of time Collaborate with the customer support team to resolve any TMS-related issues. Take Full Responsibility for Financials & Documentation of Clients Monitor and analyze the financial performance of executive clients. Track revenue, sales, and profitability for each client. Identify opportunities for cost optimization and revenue growth. Collaborate with the finance department to prepare accurate client invoices. Resolve any financial disputes or billing discrepancies promptly. Prepare, file and upload all client documents (contracts, invoices, bids, submitted copies of docs) Provide financial reports and insights to clients on a regular basis. Coordinate Between Client and various Departments Act as the main point of contact between executive clients and internal departments. Collaborate with the product development team to address client requirements and feedback. Liaise with the customer support team to resolve client issues and concerns. Coordinate with the operations team to ensure smooth service delivery. Facilitate communication and information sharing between the client and relevant departments. Adhere to Company Policies & Maintain Professional Relationships with Stakeholders Familiarize yourself with the company’s policies, procedures, and code of conduct. Ensure compliance with legal and regulatory requirements. Maintain professional relationships with executive clients and stakeholders. Provide timely and accurate responses to client inquiries and concerns. Collaborate with the legal and compliance teams to address contractual and legal matters. Represent the company professionally at industry events and networking opportunities. QUALIFICATIONS & EXPERIENCE Minimum of 3 years’ experience in similar role. Bachelors Degree or Masters in relevant field

 

HOW TO APPLY:

Kindly send all applications to recruitment@k3sierraleone.com The closing date for all applications is on Wednesday 13th September 2023.

Jhpiego is recruiting to fill the following positions in Sierra Leone:

1.) Administrative Officer
2.) Cleaner
3.) Receptionist
4.) Consultant Editor

 

See job details and how to apply below.

1.) Administrative Officer

INTERNAL/EXTERNAL  

VACANCY ANNOUNCEMENT  

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University.  For 40 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and  their families.

Jhpiego Corporation has been providing technical support to the Ministries of Health in partner countries  across the globe for the past 40 years in a variety of technical areas including cervical cancer treatment  and prevention, community health, HIV and AIDS, maternal and newborn health, health workforce  capacity development (both pre-service and in-service), family planning, malaria, and IPC/WASH.

Position: Administrative Assistant (2 position)  

Reports To: Administrative Officer  

Job Location: Freetown, Sierra Leone  

Duration: 12 Months  

Job Overview:  

Reporting to the Administrative Officer, the Admin assistant will be responsible for the Administrative  aspect of Jhpiego’s operations in Sierra Leone. The Administrative Assistant will be responsible for  managing and coordinating office operations, supplies, and support services and ensuring country office  and project needs are met effectively and efficiently.

He/she will supervise transport and office management operations of the Sierra Leone office.  Duties and Responsibilities:  

∙ Serve as point of contact for all Office Administrative and logistics needs.

∙ Responsible for organizing and managing the physical condition of the office space, office  equipment, IT, mail, and security.

∙ Provide timely and responsive support to project procurement requests.

∙ Coordinate with the Admin Officer for ordering and shipping of materials to support program  activities (with Baltimore, as needed)

∙ Support the Admin Officer to draft/compile program documents and correspondence as needed  ∙ Support the Admin Officer Coordinate flight bookings for domestic and international travel and  prepare budgets for international travel, including for visitors

∙ Schedule and support training and other program activities as needed

∙ Coordinate meetings including preparing meeting materials, managing the Audio/Visual  system, taking notes, and organizing catering

June 2023

∙ Maintain and administer the inventory system of Jhpiego/Sierra Leone’s office equipment,  materials, and supplies Keeps proper office records/filings as appropriate.

∙ Support the Admin Officer to coordinate travel details/logistics for staff, consultants, and technical  backstops including booking hotel accommodations and arranging for airport and hotel pick-ups.  Reconciles records with service providers and prepares periodic reports and payment requests.

∙ Supports in Fleet management, fueling and maintenance, and supervision of drivers.  ∙ Coordinate office cleaning, stores, and inventory management, and supervise third-party service  providers such as cleaning, courier, catering vendors, etc.

∙ Maintain Jhpiego administrative policies and procedures at the country level  Clearance and Logistic Management:  

∙ Responsible for maintaining store systems/registers (GRNs, Invoice), including all records of items  in stock, dispatched, received, borrowed, or returned, and keeping an up-to-date record of all  inventories.

∙ Responsible for receiving and verifying all items ordered as per the LPO

∙ Oversees the maintenance of the Jhpiego office consumables (stationary, IPC, and kitchen  supplies), stores and ensures that all materials, models, stationery, and computer equipment are  properly stored and accounted for while ensuring all shelves are well labeled and arranged.

∙ Responsible for generating purchase requests and tracking status. Report and report on monthly  procurement received in the store

∙ Facilitate and follow up on shipment consignment on tax issues, and permits.  ∙ Responsible for maintaining Jhpiego office assets and ensuring that they are tagged.  ∙ Responsible for making disposal proposals for obsolete and/or expired items  ∙ Ensure a centralized Jhpiego Sierra Leone asset register is maintained and that all assets are logged

into the system, issued with unique asset numbers cards, and tracked throughout the office.  ∙ Support in the review of IntellTrack (inventory and asset management system) reports and share  them with the relevant users, COP, FOD, and CD

∙ Works closely with inventory/store in charge in ensuring items received from overseas are received,  recorded asset register

∙ Support the Admin Officer plan and advise on annual physical asset verification  ∙ Provides regular feedback to the Admin Officer on routine stores operations

Required Qualifications, Knowledge, Skills, and Abilities:  

∙ Minimum qualification of first Degree in Business Administration

∙ Minimum 5 years of relevant experience in procurement and logistics.

∙ Experience working in an Admin unit of an international NGO or related organization with admin  tasks for a minimum of 5 years.

∙ Experience in stock and inventory management

∙ Computer skills including demonstrated hands-on-experience in MS Word, MS PowerPoint, and  MS Excel.

∙ Experience in database management

∙ Experience working in a multicultural organization

∙ Self-motivated, proactive, and have a positive attitude to work requiring minimum supervision.  ∙ High attention to detail

∙ Thorough knowledge of the whole procurement process

∙ Ethical and morally upright and aware of the role of the procurement committee.  ∙ Hardworking, flexible & dependable.

∙ Ability to communicate effectively, instilling trust and confidence.

June 2023

∙ Excellent interpersonal and communication skills.

∙ Be of high integrity and have a sense of confidentiality

∙ Be willing to take on extra responsibilities, sometimes working overtime, in order to achieve the  goals/objectives set by the organization

Qualified persons are required to send their Curriculum Vitae (CV) and application letter to:  SL-Recruitment@jhpiego.org Clearly state in the subject area the position you are applying for, if not  clearly stated your application will not be considered.

Deadline for the submission of applications: 6th July 2023.  

Please note that due to the sheer volume of applications often received, only shortlisted candidates  will receive responses.

Jhpiego is an Affirmative Action/Equal Opportunity Employer 

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2.) Cleaner

INTERNAL/EXTERNAL  

VACANCY ANNOUNCEMENT  

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University.  For 40 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and  their families.

Jhpiego Corporation has been providing technical support to the Ministries of Health in partner countries  across the globe for the past 40 years in a variety of technical areas including cervical cancer treatment  and prevention, community health, HIV and AIDS, maternal and newborn health, health workforce  capacity development (both pre-service and in-service), family planning, malaria, and IPC/WASH.

Position: Cleaner (3 positions)  

Reports To: Administrative Officer  

Job Location: Freetown, Sierra Leone  

Duration: 12 Months  

Job Overview:  

The cleaner is responsible to work to keep the organization tidy and orderly by taking stock of cleaning  supplies and completing cleaning jobs throughout the day like emptying trash cans, washing windows, and  scrubbing any dirty areas.

Duties and Responsibilities:  

  

∙ Daily duties include, but are not limited to sweeping, mopping, vacuuming and steam cleaning  floors, trash disposal, restroom cleanliness glass window and door cleaning, and wall and door  cleaning

∙ Responsible for creating timely work order requests for light fixtures needing replacement to the  supervisor

∙ Duties include but are not limited to sweeping and mopping floors, trash disposal, dashboard  cleaning, emptying all ash collectors, cleaning driver’s area behind and under the seat, seat cleaning,  interior and exterior window cleaning, and interior and exterior door cleaning

∙ Refilling supplies, such as toilet paper and paper towels, refilling office dispensers, and ordering  new cleaning supplies as needed.

∙ Cleaning the office floors using mops, brooms, sponges, or vacuum cleaners  ∙ Cleaning the windows and walls using sprays, brushes, and scrapers

∙ Carry out arrangement organization of the office equipment and documents.

∙ Responsible for all basic cleaning in and around residences or office buildings

June 2023

∙ Carry out routine inspection and maintenance tasks

∙ Perform heavy cleaning and special projects

∙ Notify the management of any deficiencies or repair that needs to be carried out  ∙ Make minor adjustments and repairs on various office equipment.

Required Qualifications, Knowledge, Skills, and Abilities:  

∙ Good Communication

∙ Interpersonal skills

∙ Proactive

∙ Ability to work independently with minimal supervision

∙ Ability to follow health and safety standards

∙ Time management

Qualified persons are required to send their Curriculum Vitae (CV) and application letter to:  SL-Recruitment@jhpiego.org Clearly state in the subject area the position you are applying for, if not  clearly stated your application will not be considered.

Deadline for the submission of applications: 6th July 2023.  

Please note that due to the sheer volume of applications often received, only shortlisted candidates  will receive responses.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

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3.) Receptionist

INTERNAL/EXTERNAL  

VACANCY ANNOUNCEMENT  

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University.  For 40 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and  their families.

Jhpiego Corporation has been providing technical support to the Ministries of Health in partner countries  across the globe for the past 40 years in a variety of technical areas including cervical cancer treatment  and prevention, community health, HIV and AIDS, maternal and newborn health, health workforce  capacity development (both pre-service and in-service), family planning, malaria, and IPC/WASH.

Position: Receptionist (1 position)  

Reports To: Administrative Officer  

Job Location: Freetown, Sierra Leone  

Duration: 12 Months  

Job Overview:  

The receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and  executes all administrative tasks to the highest quality standards.

Duties and Responsibilities:  

∙ Front Desk – Reception:

∙ Provide support to Jhpiego staff in the office and ensure efficient and prompt operation of the  reception and front office.

∙ Manage the switchboard/phone system and promptly resolve all phone problems in liaison with IT.  Review the monthly telephone bills for payment in liaison with IT. Also, maintain a telephone  contact list with phone contact information for all Jhpiego partners, stakeholders, and others  associated with the program.

∙ Ensure that the reception area is clean and promptly receives and assists visitors.  ∙ Ensure that all incoming mail and deliveries are correctly distributed and in a timely manner.  ∙ Maintain office petty cash fund and make payments for small purchases as authorized under the

petty cash policies, fully document all petty cash disbursements, and request petty cash  replenishment on a timely basis.

∙ Ensure various deliveries to the office, including newspapers and water, and verify the specific  invoices for payment.

∙ Receiving and monitoring invoices and receipts, i.e.

∙ registering and dispatching invoices and receipts to relevant persons

June 2023

∙ Provide regular guidance/feedback to the Admin Officer on reception/front office issues.

. Office Management  

∙ Provide support to Jhpiego staff in the office and ensure efficient and prompt operation of the  reception and front office.

∙ Manage the switchboard/phone system and promptly resolve all phone problems in liaison with IT.  Review the monthly telephone bills for payment in liaison with IT. Also, maintain a telephone  contact list with phone contact information for all Jhpiego partners, stakeholders, and others  associated with the program.

∙ Ensure that the reception area is clean and promptly receives and assists visitors.  ∙ Ensure that all incoming mail and deliveries are correctly distributed and in a timely manner. Ensure  that all Sierra Leone and International outgoing mail is correctly addressed and recorded. All  international mail (Sierra Leone) is sent out on time and collected promptly by courier company

Required Qualifications, Knowledge, Skills, and Abilities:  

∙ A university/college degree is an asset

∙ Familiarity with phone systems

∙ Previous experience with Microsoft Office software preferred

∙ Good verbal and communication skills

∙ Attentive listener

∙ Professionalism

∙ Organization and Customer Focus

Qualified persons are required to send their Curriculum Vitae (CV) and application letter to:  SL-Recruitment@jhpiego.org Clearly state in the subject area the position you are applying for, if not  clearly stated your application will not be considered.

Deadline for the submission of applications: 6th July, 2023.  

Please note that due to the sheer volume of applications often received, only shortlisted candidates  will receive responses.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

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4.) Consultant Editor

Position Overview:  

EXTERNAL  

VACANCY ANNOUNCEMENT  

Jhpiego has an objective to support NACP in developing HIV guidelines in different thematic areas. In that  vein, we coordinated the first 5 day-workshop on 30th January – 3rd February 2023 at Makeni to review and  update the existing 2020 consolidated national HIV guidelines with current guidance from WHO, PEPFAR,  and other research. A first draft was developed by the end of the workshop. This was followed by review  meetings with a smaller team that critically reviewed the updates made by different section groups during the  workshop, and provided comments. A second 5-day workshop was held at Bo to address comments, finalize  updates and make any necessary changes. The next step for this third draft copy is to format, proofread and  have a clean copy for validation and signing.

The following vacant position is available for immediate filling:  

 Consultant Editor (1 Position)  

 Job Location: Remotely  

Duration: Twenty (20) days  

SCOPE OF WORK  

The editor will read through the document and ensure that the formatting is consistent, typographical and  mechanical errors are rectified, and correct grammar, punctuation, and spelling throughout the entire  document.

Activities:  

1. Correct typographical errors
2. Correct punctuation, spelling, grammar, and vocabulary
3. Format tables, diagrams/algorithms, ensure consistent numbering and headings
4. Ensure correlation between the list of acronyms and their occurrence throughout the document  5. Ensure that all references and sources are accurate and consistent
5. Ensure that the document is well written, logically structured, and in the right style for the intended  end users

Expected Outputs and Delivery 

No.	Deliverables	Duration/LOE	Deadline	Payment Schedule/   Comments
1	A clean, clear document  with consistent	20 days	July,21st 2023

 

June 2023

Timeframe  

The process of consultancy shall be expected to be completed within 20 working days excluding weekends.

Required Qualifications and Experience:  

∙ Knowledge of the English language.

∙ Knowledge of media production and communication.

∙ The ability to read English.

∙ Excellent verbal communication skills.

∙ To be thorough and pay attention to detail.

∙ Excellent written communication skills.

∙ The ability to work well with others.

∙ To be flexible and open to change.

Qualified persons are required to send their Curriculum Vitae (CV) and application letter to:  SL-Recruitment@jhpiego.org Clearly state the position you are applying for in the subject area.

Deadline for the submission of applications: 30th June 2023. Please note that given the likely high volume  of applications, only shortlisted candidates will be contacted.