🇸🇱 Job Vacancy @ Metro Cable – Front Office Engineer

Role and Responsibilities

In this role, the engineer will be responsible for consistently monitoring and troubleshooting the Metro Cable infrastructure, responding to network issues, escalating to the technical team for intervention. You will also be required to configure system hardware and manage system back-ups.

Key Responsibilities:

• Metro Cable infrastructure monitoring and troubleshooting through dedicated OSS systems.
• Manage all network issues and planned works through a trouble ticketing (TT) tool.
• Perform periodical network health checks to determine network status.
• Monitoring of the Metro infrastructure through OMS platforms

• Work with the planning to implement network rollout.

• Ensure all network issues are captured in the activity log.
• Level 1 troubleshooting to identify issues and escalation to Level 2 if the issues cannot be solved in a reasonable time (MTR) as per SLA.
• Perform various network tests.
• Provide a comprehensive Reason for Outage (RFO) report upon closure of a Trouble Ticket.
• Periodically monitor facilities infrastructure through dedicated CCTV and access control systems.
• Monitoring of facilities power systems to maintain uninterrupted power supply.
• Access control management to companies’ telecoms sites through an automated platform.
• Perform 24/7 shift-coverage.
• Provide and update network information for reporting.
• Generate weekly and monthly reports.
• Support client service provisioning, maintenance, and upgrades.

EDUCATION & EXPERIENCE

• Bachelor’s degree in computer science, computer engineering, or related engineering degree.
• Two years’ experience working as an NOC engineer or relevant technology field.
• Experience deploying, managing, and troubleshooting optical and ethernet network infrastructures.
• CCNA or related network certification is required.

KNOWLEDGE & SKILLS

• Knowledge of FTTx and ethernet technologies
• Good network troubleshooting skills.
• Ability to work flexible hours.
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Experienced with MS Word, Excel and PowerPoint

Kindly send all applications to [email protected] The closing date for all applications is on 17th April 2023.