🇸🇱 Job Vacancies @ Eden Lodge – 4 Positions

Eden Hotel is recruiting to fill the following positions:

1.) Operations Manager
2.) Finance Supervisor
3.) Front Office Supervisor
4.) Head Chef

See job details and how to apply below.

1.) Operations Manager

OPERATIONS MANAGER (Operations, Sales & Revenue Lead-Pre-Opening)

Job Title: Operations Manager
Reports To: GM / CEO
Supervises: Departmental Supervisors
Department: Operations / Sales & Marketing (Interim)
Employment Type: Fixed-Term (renewable annually)

Position summary

The Operations Manager is the principal operational and commercial lead for Eden Lodge during the pre-opening and early operational phase. The role combines full hotel operations leadership with direct responsibility for driving sales, revenue generation, and market positioning. This role requires strong hands-on hotel experience across all departments and the ability to personally train junior staff in departments without supervisors, while actively spearheading sales, marketing, and business development initiatives.

Key Duties & Responsibilities (Including but not limited to):

1. Pre-Opening Planning & Operational Setup

• Develop, document, and implement comprehensive SOPs for all departments.
• Design operational workflows, service delivery models, and staff deployment plans.
• Coordinate recruitment, onboarding, and hands-on training of supervisors and junior staff.
• Provide direct operational training and supervision for junior staff in departments without supervisors, including F&B and Housekeeping.
• Oversee procurement planning for FF&E, OS&E- Operating Supplies & Equipment, (uniforms, and opening supplies).
• Establish reporting lines, daily briefing structures, and inter-departmental communication systems.

• Any other reasonable duties assigned in support of hotel operations.

1. Hotel Operations Management

• Oversee daily operations of all hotel departments.
• Ensure seamless coordination between Front Office, Housekeeping, Kitchen, F&B, Maintenance, and Security.
• Maintain service quality, guest satisfaction, and brand standards.
• Handle escalated guest complaints and ensure timely resolution.
• Monitor staff performance, discipline, attendance, and grooming compliance.
• Instil a strong service culture and performance accountability across the hotel.

1. Sales, Marketing & Revenue Generation (Primary Accountability)

• Act as the interim Head of Sales & Marketing, responsible for driving occupancy, events, and overall hotel revenue.
• Develop and execute sales and marketing strategies for rooms, halls, meetings, events, and food & beverage.
• Identify and pursue corporate, government, NGO, travel trade, and local business opportunities.
• Conduct sales calls, client visits, site inspections, and negotiations.
• Develop rate structures, corporate agreements, promotional packages, and opening offers.
• Oversee hall, meeting room, and event space sales in coordination with Front Office.
• Build and manage relationships with travel agents, online platforms, corporate clients, and event planners.
• Monitor occupancy, ADR, RevPAR (basic level), and event revenue performance.
• Prepare weekly sales pipelines and monthly revenue performance reports.

1. Financial & Administrative Oversight

• Work closely with the Finance Supervisor on budgeting, cost control, and revenue tracking.
• Ensure operational expenses remain within approved budgets.
• Monitor payroll efficiency and manpower productivity.
• Approve operational requisitions and expenditures within delegated authority.
• Support accurate billing, invoicing, and collection processes for rooms and events.

1. Compliance, Safety & Risk Management

• Ensure full compliance with health, safety, hygiene, fire, and labour regulations.
• Implement risk management, loss prevention, and security controls.
• Enforce hotel policies, disciplinary procedures, and code of conduct.

1. Reporting & Continuous Improvement

• Prepare and submit daily, weekly, and monthly operational and sales reports.
• Analyse operational and revenue performance trends.
• Identify gaps and implement corrective actions.
• Support long-term organizational development and readiness for post-launch scaling.

Qualifications & Experience

• MSc in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum of 5–7 years’ progressive hotel experience, covering operations and sales responsibilities.
• Proven hands-on experience across Front Office, Housekeeping, F&B, and Events.
• Demonstrated ability to drive hotel sales and revenue in a start-up or growth environment.
• Pre-opening hotel experience is a strong advantage.
• Strong working knowledge of hotel Property Management Systems (PMS) and basic sales reporting tools is an advantage.

Skills & Competencies

• Strong operational leadership and people management skills
• Proven sales, negotiation, and revenue-driving ability
• Strategic thinking with hands-on execution capability
• Financial acumen and cost-control mindset
• Excellent communication, presentation, and relationship-building skills
• Ability to train, mentor, and directly supervise junior staff
• High resilience and adaptability in a pre-opening environment

How to Apply

The deadline for all submissions is one week from the date the vacancies are posted. All applications must include an application letter and a CV, and should be sent to the following email address: edenhot57@gmail.com.

2.) Finance Supervisor

Job Title: Finance Supervisor
Reports To: Operations Manager
Department: Finance
Employment Type: Fixed-Term (renewable after 1 year, subject to performance and revenue)

Position Summary

To oversee the hotel’s financial setup and daily financial operations, ensuring accurate record-keeping, strong internal controls, cost management, and compliance during the pre-opening and early operational phase.

Key Duties and Responsibilities

Any other duties assigned by the

A. Pre-opening Finance Setup

• Assist in setting up accounting systems, chart of accounts, and financial controls.
• Track expenses and capital expenditures.
• Establish cash handling, procurement, and payment procedures.
• Liaise with banks, auditors, and statutory bodies.

B. Financial Operations

• Supervise daily revenue recording, cash handling, and reconciliations.
• Prepare daily revenue and cash summary reports.
• Monitor expenses and ensure budget compliance.
• Support payroll preparation and staff payments.
• Maintain accurate financial records and documentation.
• Any other reasonable duties assigned in support of hotel operations.

C. Compliance & Controls

• Ensure compliance with statutory and tax obligations.
• Enforce internal controls to prevent fraud and loss.
• Support internal and external audits.

D. Reporting

• Prepare weekly and monthly financial reports.
• Provide financial analysis and recommendations to management.

Qualifications & Experience

• Bachelor’s degree. in Accounting, Finance, or related field.
• Master’s degree. in Accounting, Finance, or related field.
• Minimum of 5 years’ experience in preferably hospitality finance or accounting, including supervisory responsibility.

Skills & Competencies

• Strong attention to detail
• High level of integrity and confidentiality
• Analytical and reporting skills
• Willingness to work flexible hours, weekends, and public holidays.

How to Apply

The deadline for all submissions is one week from the date the vacancies are posted. All applications must include an application letter and a CV, and should be sent to the following email address: edenhot57@gmail.com.

3.) Front Office Supervisor

Job Title: Front Office Supervisor
Reports To: Operations Manager
Department: Front Office (with shared housekeeping coordination responsibilities)
Supervises: Receptionists, Night Staff, Housekeepers

Position Summary

The Front Office Supervisor is responsible for establishing, leading, and controlling all Front Office operations during the pre-opening and early operational phase of Eden Lodge. The role carries full responsibility for guest-facing operations, revenue protection, PMS administration, reporting accuracy, and service delivery.

During the initial phase of operations, the role also includes shared housekeeping coordination responsibilities and requires a multitasking approach to support lean staffing levels until occupancy stabilizes. The position is hands-on and demands strong operational knowledge, leadership presence, and a service-driven mindset.

Key Duties & Responsibilities

A. Pre-Opening Setup & Readiness

• Lead the setup of the Front Office department from pre-opening through launch.
• Develop, document, and implement Front Office Standard Operating Procedures (SOPs), manuals, and service standards.
• Support PMS configuration, testing, room setup, rate loading, billing rules, and reporting structures.
• Participate in recruitment, onboarding, and training of Front Office staff.
• Design duty rosters, shift schedules, and leave planning in line with operational needs.
• Support the Operations Manager during mock runs, dry runs, and soft-opening exercises.

B. Front office Operations & Guest Experience

• Supervise all Front Office activities including check-in, check-out, reservations, cashiering, and guest services.
• Ensure professional guest reception, accurate registration, and efficient service delivery at all times.
• Handle guest complaints, concerns, and special requests, ensuring timely and effective resolution.
• Maintain high standards of staff grooming, punctuality, courtesy, and professionalism.
• Ensure accurate posting of charges, billing integrity, and proper handover between shifts.
• Actively promote upselling opportunities including room upgrades, extended stays, and hotel services.
• Any other reasonable duties assigned in support of hotel operations.

C. PMS, Revenue Control & Reporting

• Maintain strong operational control of the Property Management System (PMS).
• Ensure accuracy of reservations, room status, rates, guest profiles, and billing.
• Prepare and submit daily Front Office reports including occupancy, arrivals, departures, no-shows, and revenue summaries.
• Ensure proper night audit procedures and follow-up on discrepancies.
• Protect hotel revenue by minimizing billing errors, unauthorized discounts, and revenue leakage.
• Support occupancy growth through accurate forecasting, availability management, and coordination with Sales initiatives led by the Operations Manager.

D. Halls Meeting Rooms & Event Bookings

• Manage inquiries and bookings for hotel halls, meeting rooms, and event spaces.
• Coordinate event schedules, space availability, and guest requirements.
• Liaise with Operations, Kitchen, and other departments to support smooth event execution.
• Ensure accurate documentation, billing, and follow-up for hall and event bookings.

E. Housekeeping Coordination (Interim Responsibility)

• Coordinate daily room status with housekeeping staff in the absence of a dedicated Housekeeping Supervisor.
• Ensure timely cleaning, inspection, and release of rooms for sale.
• Report maintenance defects and follow up on rectification.
• Support basic training and supervision of housekeeping staff on guestroom standards, room readiness, and service expectations.
• Conduct spot checks on room cleanliness and presentation to ensure guest readiness.

F. Staff Supervision & Training

• Supervise, coach, and mentor Front Office staff to ensure consistent service delivery.
• Conduct on-the-job training for Front Office and shared housekeeping functions where required.
• Support performance monitoring, discipline, and staff development initiatives.
• Foster teamwork, accountability, and a strong service culture.

G. Health, Safety & Compliance

• Ensure compliance with hotel policies, safety procedures, and confidentiality standards.
• Enforce cash-handling procedures and internal controls.
• Support fire, safety, and emergency procedures at the Front Office.

Annual Bonus Eligibility:
Subject to maintaining a minimum average occupancy of 70%, verified through PMS and Front Office reports, and satisfactory overall performance.

Qualifications & Experience

• Bachelor’s Degree in Hospitality, Tourism, Business Administration, or related field.
• Master’s Degree is an added advantage.
• Minimum of 5 years’ experience in Front Office operations, including supervisory responsibility.
• Strong working knowledge of hotel Property Management Systems (PMS) and their application in reservations, billing, reporting, and occupancy management is an advantage.

Skills & Competencies

• Strong guest service and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail and operational accuracy
• Ability to multitask and work under pressure
• Leadership and team supervision skills
• Revenue awareness and service-driven mindset
• Willingness to work flexible hours, weekends, and public holidays.
• Multitasking is a core requirement during the early operational phase.

How to Apply

The deadline for all submissions is one week from the date the vacancies are posted. All applications must include an application letter and a CV, and should be sent to the following email address: edenhot57@gmail.com.

4.) Head Chef

Job Title: Head Chef
Reports To: Operations Manager
Department: Kitchen
Employment Type: Fixed-Term (renewable after 1 year, subject to performance and revenue)

Position Summary

To lead the establishment and operation of the hotel kitchen, ensuring quality food production, hygiene compliance, staff training, and cost control during the pre-opening and early operational phase.

Key Duties & Responsibilities

A. Pre-Opening Kitchen Setup

• Design menus aligned with the hotel’s concept and target market.
• Plan kitchen workflow, equipment usage, and food safety procedures.
• Assist in sourcing suppliers and setting purchasing specifications.
• Participate in recruitment and training of kitchen staff.

B. Kitchen Operations

• Supervise food preparation, cooking, and presentation.
• Ensure compliance with food safety and hygiene standards.
• Control food costs, wastage, and portion sizes.
• Maintain inventory and requisition supplies.
• Any other reasonable duties assigned in support of hotel operations.

C. Training & Supervision

• Train kitchen staff on recipes, standards, and hygiene practices.
• Monitor performance and discipline.
• Additional duties may be assigned by supervisor as required by the role

Qualifications & Experience

• Professional culinary certification or equivalent.
• Minimum of 5 years’ kitchen experience with supervisory responsibility.

Skills & Competencies

• Strong culinary and leadership skills
• Cost control and planning ability
• High hygiene and safety awareness
• Willingness to work flexible hours, weekends, and public holidays.

How to Apply

The deadline for all submissions is one week from the date the vacancies are posted. All applications must include an application letter and a CV, and should be sent to the following email address: edenhot57@gmail.com.