Job Vacancy @ International Rescue Committee (IRC) – Senior IT Officer
Requisition ID: req29466
Job Title: Senior IT Officer
Sector: Operations
Employment Category: Regular
Employment Type: Full-Time
Location: Sierra Leone
Job Description
PROGRAM BACKGROUND:
Present in Sierra Leone since 1999, IRC supports the Sierra Leonean institutions – government, civil society, community-based organizations, and private sector – to provide improved social services, decrease youth unemployment and mitigate gender-based violence. IRC do this through programs and partnerships designed to improve the life of women, youth, and children by implementing Health, Education, Youth and Women’s Protection and Empowerment programming. IRC operates projects in Freetown, Kenema, Bo Kono Kailahun and has a Country Program office in Freetown, a regional Field Office in Kenema, a Field Office in Kono, and Satellite Offices in Kailahun, and Bo.
REPORTING
Reporting to the Senior IT Manager as technical supervisor and The Field Coordinator as Administrative Manager. The Senior IT Officer will provide desktop support services to end users and oversee Networking and system administration services, including computers and end users’ applications installations, mobile devices configurations, installation and configuration of printers and other computers peripherals and local domain users’ accounts management. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with Country IT and Regional IT lead is vital.
RESPONSIBILITIES:
Work in collaboration with the Country and Regional IT lead to ensure that end users computers are setup and configured with the IRC standard Operating system and applications versions (IRC image).
Ensure that computers peripherals such as scanners, printers, monitors, mouse, and others are configured and properly working for all field staff members.
Work with the Country IT lead to ensure that all users have access to Internet.
Work with the supply chain person in charge of Assets managements and with Country IT lead to ensure that computers are assigned to users, decommissioned, or disposed following IRC Standard procedures and maintain computers documentation and assets list up to date.
Aid end users for the configuration and troubleshooting of Microsoft suite products such as Outlook, Word, Excel, and PowerPoint etc.
Add, update, and remove user accounts in Active Directory based on staff members movement in the Country program, upon approval from Country IT Lead, Field Coordinator or Operation
Aid end users for their mobile device’s configuration on the network and with their professional emails
Observe and uphold the IRC IT Acceptable Use Policy.
Act as the IT focal point for the area under your responsibility for the roll out of specific tasks as requested by the Country and/or Regional IT lead.
Perform other duties as directed by the lead operations coordinator.
Job Requirements:
Education: Bachelor’s degree in Computer Science and/or equivalent in relevant field
Technical Skills & Experience:
At least 3 years’ experience in IT Service Management in an INGO
Strong troubleshooting skills
Experience in desktop and laptop installation and maintenance
Good knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
Proficiency with client-server environment using Microsoft Server 2008/2012 Active Directory for computers and users accounts management
Good technical writing/documentation skills
Soft Skills and Competencies:
Ability to work harmoniously with other staff members in cross cultural contexts.
Good verbal communication and report-writing skills with the ability to convey information effectively in Country local official language.
Customer & client centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
Language Skills: Excellent English speaking, listening, and writing.
Computer Skill: Good proficiency in supporting industry standard IT infrastructure and applications
WORK Relationship:
The position will work in the Kenema office but is expected to travel to other offices including Freetown.
Working relationship
The position will work with ICT focal persons in various locations.
Staff will visit non-IRC offices to support external agencies i.e., we provide internet service to Vice President’s office in Freetown and staff should be ready to support such services.
Support visitors to IRC office with ICT concern that relate to their formal visit.
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