Vacancies and How to Get a Job at World Vision Sierra Leone (Salary, Roles & Application Guide)

World Vision is offering an opportunity for an experienced IT professional to join its team as an ICT Officer. The position focuses on technical support, troubleshooting, IT equipment management and maintaining reliable technology services for employees.

For professionals searching for World Vision jobs in Sierra Leone 2026, this opportunity may suit candidates with a background in computer science, information systems or IT support. The advert accepts local applicants only and encourages women to apply.

Applicants should note that the advert describes responsibilities associated with Level 2 and Level 3 technical support and customer service. It requires five to seven years of relevant professional experience, making this a role for experienced IT professionals rather than beginners.

About World Vision

World Vision is an international humanitarian and development organisation that works to improve the lives of vulnerable children, families and communities. Inspired by its Christian faith, the organisation supports programmes addressing poverty and related challenges.

Technology helps World Vision staff coordinate programmes, communicate securely and manage day-to-day operations. An ICT Officer therefore plays an important role in keeping computers, software, networks and other technology services working effectively.

World Vision recruitment can appeal to IT professionals seeking to apply their technical skills in an organisation focused on humanitarian and community development work.

Available Position

• ICT Officer – Local applicants only

1. ICT Officer

Location: Not specified in the supplied advert
Experience required: 5–7 years of relevant technical and business experience
Applicant eligibility: Local applicants only
Salary: Negotiable based on experience

What You'll Do

The ICT Officer will support employees experiencing technical problems and help maintain the organisation's IT equipment, software and systems.

The main responsibilities include:

• Providing technical assistance to employees and resolving hardware and software problems.
• Investigating complex IT issues and escalating problems to specialist teams or vendors when necessary.
• Installing, upgrading and maintaining computers, mobile devices, software and other IT equipment.
• Managing user access and maintaining accurate records of IT assets.
• Supporting video conferencing and other technology used during meetings.
• Monitoring technical systems and communicating service interruptions.
• Maintaining documentation, troubleshooting guides and records of resolved issues.
• Supporting IT security procedures and ensuring compliance with organisational policies.
• Helping test new systems, software updates and technology solutions before deployment.
• Tracking recurring technical problems and recommending improvements to IT services.
• Training colleagues on technology tools and providing guidance to less experienced IT staff.
• Supporting backup and recovery planning where required.

The work combines hands-on troubleshooting with documentation, equipment management and user support. The successful candidate must be able to solve technical problems while explaining solutions clearly to employees who may not have an IT background.

Who This Role Is Best For

This position is suitable for experienced IT support professionals, desktop support specialists, service desk analysts and technical support officers seeking to work in an international organisation.

The stated qualifications and experience requirements include:

• An associate degree or technical institute certificate in Computer Science, Information Systems or a related field, or equivalent work experience.
• Five to seven years of relevant technical and business experience.
• Knowledge of complex hardware and software products.
• Strong diagnostic and problem-solving skills.
• The ability to communicate technical information to both technical and non-technical users.
• Willingness and ability to travel domestically and internationally when required.

Candidates with experience providing Level 2 and Level 3 support, managing IT assets, coordinating vendor support and improving service delivery may have an advantage.

The position may also suit professionals who have handled IT support projects or helped implement new technology across an organisation.

Estimated Salary

The advert does not provide a specific salary figure.

Salary: Negotiable based on experience.

Applicants should confirm the applicable salary and employment conditions through the official recruitment process.

How to Apply

The supplied advert does not include a direct application link or a closing date.

Click here to apply on LinkedIn

How to Increase Your Chances

Demonstrate your troubleshooting experience. Describe the kinds of hardware, software and user-access problems you have resolved. Explain how you identified the cause and restored service.

Show your experience with service desk operations. Highlight your ability to log support requests, track incidents, meet service-level targets and escalate difficult cases appropriately.

Include IT asset management experience. Mention any work involving equipment inventories, software installations, hardware deployment or configuration records.

Explain how you improve user experience. Provide examples of reducing recurring technical problems, improving response times or creating instructions that helped employees resolve common issues.

Highlight communication and teamwork. IT officers often work with vendors, administrators and employees with different technical abilities. Show how you explain technical matters clearly and manage support requests professionally.

Prepare for security-related questions. Be ready to discuss access controls, safe technology practices, policy compliance and the importance of protecting organisational information.

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