🇸🇱 Job Vacancies @ New Brookfields Hotel – Collection Officer

New Brookfields Hotel
Jomo Kenyatta Road
Freetown
Sierra Leone
TIN: 1031545-6

Job Description

Name:

Job Title:
Collection Officer

Reports To:
Operations Manager

The Collection Officer manages and recovers outstanding debts by contacting debtors via phone, email, or mail to negotiate payment plans and resolve overdue accounts. They maintain accurate records, reconcile accounts, and initiate legal action or repossessions when necessary to reduce company losses.

Core Responsibilities

• Debt Recovery: Contacting customers with overdue accounts to secure payment or establish repayment schedules.
• Negotiation: Negotiating with debtors to settle outstanding bills while adhering to company policies and legal regulations.
• Record Keeping: Maintaining detailed, up-to-date records of all customer interactions, payments, and agreements.
• Account Analysis: Reviewing debtor lists to prioritize actions and analyze customer financial situations.
• Dispute Resolution: Handling queries and complaints regarding billing and invoicing, working with other departments to resolve issues.

Required Skills and Qualifications

• Communication: Excellent verbal and written skills for professional negotiation and clear record-keeping.
• Negotiation: Ability to reach mutually beneficial agreements while remaining firm.
• Mathematics: Strong numerical skills for calculating balances and payment plans.
• Knowledge: Understanding of debt collection laws (e.g., Fair Debt Collection Practices Act), compliance requirements, and relevant computer software.
• Attributes: High level of patience, persistence, empathy, and attention to detail.

Required Experience

Often requires previous experience in customer service, accounting, or debt recovery, with some positions requiring a bachelor’s degree in finance or a related field.

How to Apply:

Qualified and interested candidates should send their CV's and Applications to:
hr@newbrookfieldshotel.com

Deadline: 24th April 2026 .