Job Vacancy @ Médecins Sans Frontières (MSF) – ICT Supervisor

 MSF BELGIUM VACANCY

(Internal/ External)

ICT SUPERVISOR

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare. MSF offers assistance to people based on need irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality.  These principles must apply to all MSF staff.

Job Details

Title of position: ICT SUPERVISOR

Status of position: Full Time

Number of positions:  1

Location: Hangha (Kenema District) – MSF Hospital

Salary: Based on the organization scale

Main responsibilities of the position

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
• Carries out computer installation and perform all preventive maintenance for ICT items printer, networks and computer, phones
• Ensure all items inventory is Up To Date and scanned every 3 months.
• The contact list is updated (mobile phone numbers and SAT phone numbers, radio frequencies, email addresses) and transmitted in support with the other department and ICT Specialist.
• Organize and perform all task related to telecom, phone, smart phones,
• Ensure all CCTV operational, and regular checked.
• Internet analysis is regular done with the ICT specialist and all internet is used for professional use by all staff.
• Check that all Antivirus are up to date.
• Ensure all ICT equipment are stored in a protected environment clean and no moister.
• Ensure the firewall is activated and properly configured in support with the ICT specialist.
• Check that all data is backed up for each computer.

Requirements:

Application Details

Applicants should submit: Application letter, CV, certificates/diplomas, labour card, work certificates from previous employment & minimum one letter of reference. no original documents to be submitted

Applications can be submitted to: MSF Kenema Hospital (Hangha), MSF Kenema Base (Tissor), MSF Belgium office or sent to MSFOCB-kenema-recruitment@brussels.msf.org

Application deadline: April 01, 2025 – no late applications will be accepted

Only short-listed candidates will be contacted for further recruitment process.

Please note that MSF does not reimburse transportation cost if applicants are asked for a test or interview.

Please indicate ICT SUPERVISOR – KENEMA on the envelope or in the subject line of your email. 

MSF does not charge fees for receiving any applications or participating in any recruitment process