Vacancies and How to Get a Job at Forwarders Holdings (Salary, Roles & Application Guide)

Jahyaal Investment is seeking a Retail Sales and Operations Assistant in Freetown, Sierra Leone. The opportunity is suitable for candidates with experience in retail sales, customer service, cashiering, inventory management or mobile money transactions.

For job seekers searching for Jahyaal Investment jobs in Sierra Leone 2026, this vacancy offers an opportunity to work in a growing retail and lifestyle business selling products related to personal care, healthy living, creativity and customer satisfaction.

The application process is open until the position is filled, and applications are reviewed on a rolling basis. This means interested candidates should submit their applications promptly rather than wait for a closing date.

About Jahyaal Investment

Jahyaal Investment is described in the recruitment notice as a retail and lifestyle business offering products that support personal care, healthy living, creativity and customer satisfaction.

The outlet combines product sales with customer service, inventory control, product customisation, social media promotion and authorised mobile money and remittance services.

This means the Retail Sales and Operations Assistant will do more than attend to customers. The successful candidate will also help keep sales records accurate, manage stock, support digital marketing and ensure that daily outlet activities run smoothly.

Available Position

• Retail Sales and Operations Assistant – Freetown, Sierra Leone

1. Retail Sales and Operations Assistant

Location: Freetown, Sierra Leone
Employer: Jahyaal Investment
Application deadline: Open until filled
Application method: Email
Salary: Not specified

What You'll Do

The Retail Sales and Operations Assistant will support the daily running of the retail outlet, helping customers find suitable products while keeping sales, cash and inventory records accurate.

Key responsibilities include:

• Attending to customers, recommending suitable products and providing helpful service.
• Processing sales and issuing receipts for every transaction.
• Recording daily sales, cash movements and payment information accurately.
• Monitoring stock levels, updating inventory records and helping prevent stock losses.
• Promoting products and engaging customers through WhatsApp Business, Facebook and TikTok.
• Preparing two to three approved social media posts each week.
• Coordinating customer orders, product customisation and timely fulfilment.
• Processing authorised mobile money and remittance transactions according to applicable procedures.
• Keeping the outlet organised and protecting company property and customer information.
• Conducting weekly stock checks and supporting monthly stocktaking.
• Monitoring product expiry dates and ensuring expired goods are not left on shelves.

The role requires someone who can balance customer service with careful recordkeeping. A friendly salesperson who cannot reconcile cash or track stock accurately may struggle, so applicants should demonstrate both customer-facing and operational skills.

Who This Role Is Best For

This position may suit entry-level and early-career applicants who have completed secondary school and want to build experience in retail, sales or business operations.

The minimum educational requirement is WASSCE or an equivalent qualification. A degree, diploma or certificate in Business Administration, Marketing, Accounting, Retail Management or a related field is an advantage.

The recruitment notice also identifies these preferred qualities:

• At least one year of experience in retail sales, customer service or cashiering.
• Familiarity with point-of-sale (POS) systems, stock records or mobile money transactions.
• Confidence using smartphones, POS devices and basic digital applications.
• Good spoken English and Krio.
• Strong numeracy skills and attention to detail.
• Honesty, punctuality, organisation and a good eye for product presentation.

Applicants without formal retail experience may still demonstrate relevant transferable skills, such as handling payments, assisting customers, tracking products or promoting a small business.

Estimated Salary

The vacancy announcement does not state a salary figure.

Salary: Negotiable based on experience.

Applicants should confirm the salary, working hours and other employment conditions during the recruitment process.

How to Apply

Candidates should submit their CV and cover letter together as one PDF file to:

Email: recruitment@forwardersholdings.com

Use Retail Sales and Operations Assistant as the email subject.

The vacancy remains open until filled, and applications are reviewed on a rolling basis. Submitting a complete application early may help ensure it is considered while recruitment is ongoing.

Only shortlisted candidates will be contacted.

How to Increase Your Chances

Highlight your customer service experience. Give examples of helping customers choose products, resolving complaints or encouraging repeat purchases.

Show that you can handle money accurately. If you have experience with cash reconciliation, cashiering, POS transactions or mobile money services, make it clear in your CV.

Demonstrate your inventory skills. Mention stocktaking, updating records, checking expiry dates and preventing losses where applicable.

Include your digital skills. Experience using WhatsApp Business, Facebook, TikTok or other tools to promote products can help distinguish your application.

Emphasise trustworthiness. The role involves payments, inventory and customer information. Employers need someone who is dependable and careful with company resources.

Follow the application instructions exactly. Combine your CV and cover letter into one PDF document and use the required email subject. A well-prepared application makes it easier for the recruiter to review your qualifications.

Common Mistakes to Avoid

• Sending a CV without a cover letter when both are required.
• Attaching the CV and cover letter as separate files instead of one PDF.
• Using an unrelated email subject.
• Failing to mention relevant sales, cashiering, stock control or customer service experience.
• Claiming POS, mobile money or social media skills that you cannot demonstrate.
• Waiting for a closing date even though applications are reviewed on a rolling basis.

Final Advice

The Retail Sales and Operations Assistant vacancy at Jahyaal Investment may be worth considering if you are looking for jobs in Sierra Leone 2026 and have an interest in retail sales, customer service and business operations.

Prepare a focused CV that shows you can serve customers, handle transactions accurately, manage stock and support product promotion. Combine it with a clear cover letter and email both documents as one PDF to recruitment@forwardersholdings.com, using the exact job title as the subject.

Since the vacancy is open until filled, submit your application as soon as your documents are ready.

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